Public Switched Telephone Network White Papers

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Public Switched Telephone Network

Public Switched Telephone Network White Papers (View All Report Types)

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

PBX Buying Guide: How to Choose the Right Phone System for Your Business sponsored by Fonality Inc. WHITE PAPER: While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process. Posted: 16 Aug 2010 \| Published: 16 Aug 2010 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| IP \| IP Phones \| PSTN \| Remote Users \| VoIP

Guide to Finding a New Phone System For Small to Medium Businesses sponsored by Mitel Networks Limited WHITE PAPER: This guide provides 7 steps that will help you find the right phone communications for your SMB. Posted: 09 May 2017 \| Published: 31 Jan 2017 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Telephones \| Telephony Services \| Telephony Systems

The Importance of First Contact Resolution sponsored by Contegix WHITE PAPER: Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs. Posted: 31 Jul 2019 \| Published: 31 Jul 2019 TOPICS: Help Desk Management \| IT Service Centers \| IT Service Management \| IT Services

How to Prepare IT Service Management for Next Generation Technology sponsored by Serviceaide WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future. Posted: 29 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Services \| IT Systems

Modern Infrastructure 2013 Seminar sponsored by SearchDataCenter.com WHITE PAPER: This white paper describes an upcoming event that will teach you how to take back control of your data center. Posted: 11 Oct 2013 \| Published: 11 Oct 2013 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Services

7 Secrets of Successful Small Business Communications sponsored by RingCentral WHITE PAPER: This white paper reveals 7 critical tips to help SMBs maximize their use of business phone systems. Posted: 17 Feb 2014 \| Published: 17 Feb 2014 TOPICS: Communications Hardware \| Communications Systems \| IP Telephony \| Telephones \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems

The Future of IT: From Chaos to Service Automation sponsored by ServiceNow WHITE PAPER: In this white paper learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success. Posted: 19 May 2014 \| Published: 19 May 2014 TOPICS: CIOs \| Cloud Computing \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Software as a Service

Forming an Agile IT Function sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now. Posted: 06 Nov 2013 \| Published: 06 Nov 2013 TOPICS: Benchmark Testing \| Business Management \| Business Performance Management \| Business Process Management \| Business Process Outsourcing \| CIOs \| IT Governance \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Services

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services sponsored by Lenovo and Intel WHITE PAPER: This white paper details the value of an exceptional support team. Posted: 17 Oct 2014 \| Published: 01 Aug 2013 TOPICS: Data Center Management \| Data Centers \| IT Consulting Services \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Server Management

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