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Relationship Marketing Reports
Birkenstock Customer Story
sponsored by OpenText
CASE STUDY: Discover what system allowed Birkenstock USA to increase efficiency, improve brand consistency and save time and money leading to headcount reallocation by accessing this exclusive case study now. Delve deeper into Birkenstocks asset management problem and learn if their solution could be right for your business.
Posted: 26 Oct 2015 | Published: 26 Oct 2015


Creating an Effective Social Media Strategy
sponsored by Microsoft
EGUIDE: How can you get noticed on social media and bond with your audience? In our expert e-book you'll learn why companies need to look within and make sure their company culture is set up for success before embarking on implementing a social CRM program.
Posted: 09 Oct 2015 | Published: 09 Oct 2015


Delivering Positive Multi-Channel Customer Experiences
sponsored by Oracle Corporation
EGUIDE: This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Read on to learn how your business can drive multichannel engagement with the voice of the customer.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Oracle Corporation

IBM Lift Analytics for Retail
sponsored by IBM
WHITE PAPER: In the following white paper, learn how to pair retail data with retail analytics to generate new retail insights through powerful analysis, all while creating capabilities that focus on improving shopper marketing and retail merchandising efforts. Access now and learn how to help drive better business outcomes in your business today.
Posted: 19 Oct 2015 | Published: 19 Oct 2015


Document Management Company Builds Its Business with a Scanning Workflow Built for Speed
sponsored by Kodak
CASE STUDY: This case study showcases an imaging provider's implementation of a scanning workflow that allowed them to increase their capacity and handle growing project volumes. Access now to see how you can improve your document management with fast, reliable, and easy to use scanners.
Posted: 16 Nov 2015 | Published: 31 Jul 2015


Avis Budget Group: Improving Customer Care with Self-Service Speech
sponsored by 24/7 Customer
CASE STUDY: In this exclusive case study you can learn how one solution helped Avis Budget Group save $1.5M in CRM costs in the first year of implementation. Discover how your business can reap similar benefits from 100% availability with cloud technology.
Posted: 09 Nov 2015 | Published: 10 Nov 2015

CRM Implementation: Your Guide to Selecting the Right Project Management Methodology
sponsored by Green Beacon Solutions
WHITE PAPER: In this guide, you'll gain an overview of the most common approaches to CRM implementation and the challenges that each may present. View now to access a series of questions that will help you to select the right project management approach based on your organization's specific needs and characteristics.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

Green Beacon Solutions

Customer-Focused Organizations Must Take A Strategic Approach To “Identity Relationship Management”
sponsored by ForgeRock
WHITE PAPER: Forrester Consulting has evaluated companies' IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones. Read on and discover why it pays to implement IRM solutions that treat customer identities, and their identity data, as mission-critical for the top line of the business.
Posted: 17 Nov 2015 | Published: 31 Jan 2014


Operators Aren’t Standing By: How One Bank is Saving Tens of Millions of Dollars with Better Customer Service
sponsored by 24/7 Customer
CASE STUDY: Discover how one bank was able to improve customer service by adopting chat technology to engage the right customers at their moment of need. Download this case study now to learn about the benefits of chat technology, and for ideas on how you can provide better service at every touch point.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

How to get a 360-degree view of your customers
sponsored by TechTarget
RESOURCE: Many companies still struggle with siloed customer information that's outdated, poorly managed or poorly integrated with other systems. Learn about data integration capabilities, legacy systems and data quality initiatives to help you get the big picture of your customers in our expert guide, CEM handbook: The 360 degree view.
Posted: 03 Nov 2015 | Published: 03 Nov 2015

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