Relationship Marketing White Papers, Software Downloads, Definition and Webcasts

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Feb 11, 2012

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Relationship Marketing

Relationship Marketing Reports

Create an Online Customer Feedback Loop with Your Call Center sponsored by Tealeaf WHITE PAPER: Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: CRM \| CRM Best Practices \| CRM Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Financial Services

Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates sponsored by Tealeaf WHITE PAPER: To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: CRM \| CRM Analytics \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Service \| Customer Service Best Practices \| User Experience

Business Analytics Clients Build a Smarter Planet sponsored by IBM VIDEO: This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles. Posted: 18 Nov 2011 \| Premiered: 18 Nov 2011 TOPICS: Business Intelligence \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

The Social Sales Revolution sponsored by Salesforce.com EBOOK: This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. Posted: 07 Feb 2012 \| Published: 07 Feb 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Service \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service sponsored by Tealeaf PODCAST: In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately. Posted: 13 Jan 2012 \| Premiered: 13 Jan 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Management

Apply the power of CRM to build customer loyalty sponsored by Infor CRM EGUIDE: This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. Posted: 08 Feb 2012 \| Published: 08 Feb 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| CRM \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction

A holistic view of customer analytics for maximizing selling opportunities sponsored by Infor CRM ANALYST REPORT: This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: Business Intelligence \| CRM \| Customer Data Management \| Dashboards \| Data Analytics \| Data Mining

Drupal Powered Enterprise: Three ways to Capitalize on Drupal as a Platform sponsored by Acquia, Inc. WHITE PAPER: Read this white paper to learn about an IT investment for your content management system that will greatly increase efficacy, streamline deployment, organize chaotic multiple web experiences, and increase customer satisfaction. Posted: 03 Oct 2011 \| Published: 03 Oct 2011 TOPICS: Content Management Software \| Content Management Systems \| CRM \| Web 2.0 \| Web Content Management \| Web Development \| Web Page Publishing Software

Best Practices for Mobile Device Support sponsored by LogMeIn, Inc. WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. Posted: 01 Feb 2012 \| Published: 01 Feb 2012 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Help Desk Software \| Help Desks \| Mobile Device Management \| Remote Access Software \| Smart Phones \| Tablet PC

Address all your CRM needs with one system sponsored by Infor CRM WHITE PAPER: Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. Posted: 19 Dec 2011 \| Published: 19 Dec 2011 TOPICS: CRM \| CRM Analytics Software \| CRM Software \| Customer Data Integration \| Customer Retention \| Customer Service \| Marketing \| Sales \| Sales and Marketing Software

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