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Relationship Marketing

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Relationship Marketing Reports
 
Employing WCM Systems to Improve the Customer Experience
sponsored by Rackspace
EGUIDE: This expert e-guide reveals best practices, advice, and real-life insight into how WCM systems have been used to improve the customer experience. Delve into content that drives users with strategies that make engagement possible.
Posted: 08 Jul 2015 | Published: 08 Jul 2015

Rackspace

The 2015 Guide to More Insightful Marketing
sponsored by Microsoft
WHITE PAPER: In this white paper, you'll learn how to enable your marketing team to seamlessly go from planning to execution to measure campaigns across multiple channels.
Posted: 05 Aug 2015 | Published: 17 Sep 2014

Microsoft

Dynamic Scheduling: Workforce Management for the Next Gen Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This whitepaper outlines the new strategy of dynamic scheduling and details why many organizations consider it a top method for modern contact centers. Read now to discover the 5 key workflow processes central to dynamic scheduling.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Calabrio, Inc.

Disrupting Digital Business: The Customer Experience Imperative
sponsored by Microsoft
WEBCAST: This webinar discusses how social media and technological developments have dramatically shifted the way consumers think about the businesses they interact with.
Posted: 24 Aug 2015 | Premiered: May 29, 2015

Microsoft

When Hot Leads Go Cold: Three Pitfalls to Avoid
sponsored by Conversica
WHITE PAPER: This resource discusses 3 common pitfalls that render sales reps ineffective in truly engaging customers. Read on to learn what your business needs to do to avoid missing critical sales opportunities due to outdated strategies.
Posted: 17 Jul 2015 | Published: 28 May 2015

Conversica

Embracing Digital Technology to Deliver Better Business Outcomes
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This report invites you to build a business case for your organization's transformation to a digitized customer experience. Uncover methodologies that will initiate a personalized approach to your audience's journey.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Interactive Intelligence, Inc.

Clothing Retailer Manages Escalations with Calabrio Analytics
sponsored by Calabrio, Inc.
CASE STUDY: This white paper details how a leading retailer managed to solve their customer service debacle. Discover how your organization can uncover insights into your CRM processes by accessing this resource now.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Calabrio, Inc.

Rethinking Your Approach to Mobile Business
sponsored by Dell, Inc.
WHITE PAPER: Access this white paper to learn about the IDEA cycle approach to embracing a mobile mindset. Learn how to support the major shifts in customer mindset, and maximize your ROI with enhanced enterprise mobility management.
Posted: 16 Jul 2015 | Published: 24 Jan 2014

Dell, Inc.

Web Content Management Systems Try to Do it All
sponsored by Rackspace
EGUIDE: In this e-guide, readers will find best practices, advice, and real-life insight into how WCM systems have been used to improve the customer experience. Read now to learn more.
Posted: 09 Jul 2015 | Published: 09 Jul 2015

Rackspace

Contact Lens Retailer Protects Revenue and Improves Efficiency with Calabrio Analytics
sponsored by Calabrio, Inc.
CASE STUDY: This case study details how this specific contact lens retailer was able to automate and track phone calls to verify orders using speech and text analytic software. Discover how your organization can reap similar benefits by devising your own strategy.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Calabrio, Inc.
 
 
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