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Relationship Marketing Reports
 
Activision: A Social Customer Service ROI Story
sponsored by Salesforce.com
CASE STUDY: In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.
Posted: 16 Jul 2015 | Published: 29 May 2015

Salesforce.com

Best Practices for Sales Development: Turning Leads into Opportunities
sponsored by Conversica
WHITE PAPER: This e-book presents real-world, proven strategies for connecting internet-age sales innovations with time-tested sales expertise. Read on to learn best practices for inbound qualifying and outbound prospecting; how to incorporate artificial intelligence into lead engagement; and more.
Posted: 24 Jul 2015 | Published: 30 Jun 2015

Conversica

Solving Contact Center Crises Before they Happen
sponsored by IR
WHITE PAPER: This white paper explores how to detect and solve contact center problems before they affect customers.
Posted: 29 May 2015 | Published: 17 Dec 2014

IR

How New Technology is Changing the Way Marketing and Sales Interact With Leads
sponsored by Conversica
WHITE PAPER: In a time when 48% of salespeople never follow up with a lead, and 33% of leads who display interest are never contacted, what can sales teams do to improve their effectiveness and efficiency? Access this white paper today to learn about a new approach to intelligently finding and nurturing hot leads using sales conversion management.
Posted: 17 Jul 2015 | Published: 17 Sep 2014

Conversica

Deliver Connected Self-Service
sponsored by Salesforce.com
WHITE PAPER: Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device. Download this free datasheet to learn more.
Posted: 16 Jul 2015 | Published: 16 Jul 2015

Salesforce.com

Buyer's Guide: Customer Experience Management
sponsored by ComputerWeekly.com
EBOOK: In this 13-page buyer's guide, ComputerWeekly looks at the challenge facing organizations in delivering an online experience to customers that goes far beyond just a website. Additionally, explore critical actions CIOs should undertake to improve customer experience.
Posted: 09 Jun 2015 | Published: 09 Jun 2015

ComputerWeekly.com

Computer Weekly – 21 July 2015: How the internet of things could save the honeybee
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, with bee populations being decimated, we find out how the internet of things could save the honeybee. Amid fears that artificial intelligence could end human innovation, we hear from the experts on AI about the reality. And we examine the challenges of customer service in a multi-channel world. Read the issue now.
Posted: 17 Jul 2015 | Published: 17 Jul 2015

ComputerWeekly.com

Webinar: How to Stay Agile with Big Data
sponsored by Red Hat
WEBCAST: This webinar covers the optimization of Big Data for your bottom line. Unlock valid points for staying steps ahead of this booming phenomenon, As Big Data researcher Tony Baer divulges how to make heaps of information work for you - instead of vice versa.
Posted: 19 Jun 2015 | Premiered: Oct 9, 2014

Red Hat

Checklist: Considerations for the Best UX
sponsored by Melbourne IT
WHITE PAPER: Building an effective user experience combines both design and technology into a single interface that delivers the information visitors need, and steers them towards making a purchase. Consult this checklist to ensure that when building a new website, the user interface is properly aligned to deliver those goals.
Posted: 05 Jun 2015 | Published: 05 Jun 2015

Melbourne IT

Recognizing the Customer's Role in Incentive Compensation
sponsored by IBM
WHITE PAPER: This white paper highlights customer relations as the key differentiator in competitive advantage. Discover why many companies are adjusting their incentive compensation strategies as a result, with tools that present quantifiable benefits.
Posted: 03 Jun 2015 | Published: 29 Aug 2014

IBM
 
 
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