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Relationship Marketing White Papers (View All Report Types)
Deliver Connected Self-Service
sponsored by
WHITE PAPER: Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device. Download this free datasheet to learn more.
Posted: 16 Jul 2015 | Published: 16 Jul 2015

The CIO's Top Three Priorities
sponsored by Information Builders
WHITE PAPER: A Google study found that 84% of consumers use search browsers on their phones while shopping in stores. If organisations ignore these types of consumer demands and preferences, they risk losing business to competitors. Explore this white paper to see how intelligence, integration, and integrity technologies help CIOs achieve goals and avert risk.
Posted: 30 Apr 2015 | Published: 30 Apr 2015

Information Builders

5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014


The Patient Success Platform: Making Patient-Centric Care Easier Than Ever
sponsored by
WHITE PAPER: Today's patients expect faster, more personalized healthcare than ever before; and the need for a more cost-efficient, comprehensive, patient-centric solution has never been greater. Access this resource to learn how the Salesforce Patient Success Platform can help your organization to achieve these goals.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

How a Mobile CRM Makes You More Successful
sponsored by
WHITE PAPER: The best CRM solutions go beyond basic functionality and deliver cutting edge features that make the companies that use them more efficient, more effective, and more successful. Chief among these cutting edge features is mobile functionality.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Customer Experience: Use a Consultative Approach to Achieve Customer Satisfaction
sponsored by Hewlett-Packard Limited
WHITE PAPER: Discover how your organization can use a consultative approach to achieve customer satisfaction and boost revenue in this exclusive white paper. Build your own customer experience strategy by uncovering the 5 points that make up a successful customer experience initiative.
Posted: 02 Apr 2015 | Published: 31 Jan 2015

Hewlett-Packard Limited

Salesforce Social Customer Service
sponsored by
WHITE PAPER: In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.
Posted: 17 Jul 2015 | Published: 16 Jul 2015

Making Targeted, Personalized and Timely Marketing Messages Deliver Value
sponsored by IBM
WHITE PAPER: This white paper addresses consumer insight challenges as well as today's market dynamics. Uncover quick, cost-effective methods for organizing and analyzing a wealth of consumer information while improving returns on marketing spend.
Posted: 05 Aug 2015 | Published: 31 Mar 2015


Rethinking Your Approach to Mobile Business
sponsored by Dell, Inc.
WHITE PAPER: Discover how to re-engineer your organization to embrace the mobile moments and help effectively serve your mobile customers.
Posted: 16 Jul 2015 | Published: 24 Jan 2014

Dell, Inc.

10 Advantages of a Mobile Sales Team
sponsored by
WHITE PAPER: In this informative resource, you'll uncover what today's sales teams actually look like. Read on to learn the top 10 advantages of a mobile sales team.
Posted: 28 May 2015 | Published: 31 Dec 2014
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