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Relationship Marketing White Papers (View All Report Types)
 
10 Customer Service Trends to Watch in 2016
sponsored by Microsoft
WHITE PAPER: In this white paper, well-known customer service thought leaders, advocates, authors and speakers reveal the 10 CRM technology trends they believe will impact every brand and organization in 2016.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Microsoft

Guide to Selecting the Right Remote Support Tool
sponsored by LogMeIn, Inc.
WHITE PAPER: Remote support tools can help agents troubleshoot a device quickly, boost agent productivity, and reduce travel costs – but which one is right for your enterprise? Learn how to find a remote support tool that delivers a strong ROI.
Posted: 20 May 2016 | Published: 31 Dec 2015

LogMeIn, Inc.

Solving The Challenges of Complex Product, Pricing, and Quoting Requirements
sponsored by Oracle Corporation
WHITE PAPER: Examine how you can use cloud CPQ tools to improve the efficiency of your existing CRM systems, streamline quote-to-order, and create a more stable, standardized sales process. Plus, explore how NextGen Healthcare achieved an 80% reduction in time from quote inception-to-close.
Posted: 19 May 2016 | Published: 19 May 2016

Oracle Corporation

Step-by-Step Guide to Website Localization
sponsored by Transifex
WHITE PAPER: Although localization for websites has become significantly easier in the past few years, there still isn't a one-size-fits-all solution. Access a step-by-step guide for website localization in order to deliver optimal experiences for your target audiences.
Posted: 16 May 2016 | Published: 16 May 2016


How Manufacturers can find Success with Adding Services
sponsored by Infor
WHITE PAPER: Customer relationship management (CRM) is critical for manufacturers that want to add services. Access this brief resource and explore ways to collect customer data to help shape your organization's development of services.
Posted: 10 May 2016 | Published: 10 May 2016

Infor

Brand Loyalty in the Digital Age
sponsored by Axway
WHITE PAPER: In this challenging landscape discover how you can drive customer engagement and promote brand loyalty by using API management technologies. Download this white paper now to learn how you can deliver omnichannel engagement while ensuring security for corporate IT systems.
Posted: 24 Mar 2016 | Published: 24 Mar 2016

Axway

Frost & Sullivan—When CRM Meets the Contact Center
sponsored by Genesys
WHITE PAPER: Access this informative white paper to learn more about the benefits of integrating your CRM 360 degree customer records with your contact center to boost customer satisfaction and loyalty.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Navigating The Data Quality Challenges of CRM
sponsored by Trillium Software
WHITE PAPER: This white paper examines why data quality is essential to effective CRM initiatives and provides ideas on how you can achieve customer data integrity.
Posted: 25 Apr 2016 | Published: 25 Apr 2016

Trillium Software

How E-Hailing Apps Easy Taxi, MetroView, and Grab Taxi Quickly Locate Cars
sponsored by HERE
WHITE PAPER: This blog post describes a mapping solution that enables e-hailing mobile applications to provide optimal user experiences. Learn about the benefits that cab-hailing apps like Easy Taxi, MetroView, and Grab Taxi have experienced with this solution.
Posted: 10 Mar 2016 | Published: 25 Sep 2014

HERE

Rethink Marketing Automation: Build Brand Equity, Drive Demand & Expand Customer Relationships
sponsored by Act-On Software
WHITE PAPER: Is demand gen still the rockstar of marketing? Explore survey results to see if it's most responsible for producing marketing results. Learn how top performing organizations vs. laggards approach alignment, brand marketing, customer marketing, and demand gen.
Posted: 02 May 2016 | Published: 02 May 2016

Act-On Software
 
 
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