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| Nov 8, 2009 |
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IT Services >
Telecommunications Services >
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ALSO CALLED: Voice Response, Automated Voice Response, and Interactive Voice Response
DEFINITION: Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. An IVR system consists of telephony
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Definition continues below.
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IVR White Papers
(View All Report Types)
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7 Matches
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Your request for IVR white papers returned limited or no results. The request has been expanded to include Telecommunications Services white papers.
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Five Best Practices for Unified Communications
sponsored by AT&T Corp
WHITE PAPER:
Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.
Posted: 28 Oct 2009 | Published: 28 Oct 2009
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Recessionary Effects on Network Services Spending Among Consumers, Worldwide: A Report on Consumer Spending Priorities in 2009 and Targets for Cost Reduction
sponsored by Alcatel-Lucent
WHITE PAPER:
Consumer spending patterns undergo significant changes during an economic downturn. This paper presents the results of a worldwide study to assess how the current recession is affecting consumer spending. This information can help operators recognize the areas of greatest revenue potential in the months ahead and adjust accordingly.
Posted: 15 Oct 2009 | Published: 15 Oct 2009
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Two Paths to Service Class Packet Optical
sponsored by ECI Telecom
WHITE PAPER:
As services shift to IP protocols and bandwidth demands grow, Wireline Telcos and Cable MSOs alike must evolve their infrastructures to become IP centric. Read this whitepaper to learn more about the two paths service providers are taking to get to this new infrastructure and how they both end up in the same place.
Posted: 17 Sep 2009 | Published: 17 Sep 2009
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Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs
sponsored by Alcatel-Lucent
WHITE PAPER:
This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.
Posted: 09 Jun 2009 | Published: 09 Jun 2009
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Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector
sponsored by Alcatel-Lucent
WHITE PAPER:
This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments.
Posted: 26 Mar 2009 | Published: 26 Mar 2009
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Services Access and Onboarding: The New Game for Network Providers
sponsored by Alcatel-Lucent
WHITE PAPER:
This paper examines issues that are driving industry interest in services access and onboarding; factors that impact successful implementation; key business model considerations and how they impact the business, technical, operational, and partnership dimensions; and steps that Network Operators can take to ensure they maximize benifits.
Posted: 26 Mar 2009 | Published: 26 Mar 2009
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The Future Carrier Network: Adopting New Outsourcing Business Models
sponsored by Alcatel-Lucent
WHITE PAPER:
This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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IVR DEFINITION (continued): … equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:Bank and stock account balances and transfersSurveys and pollsOffice call routingCall center forwardingSimple order entry transactionsSelective information lookup (movie schedules, etc.)An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who … |
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