IVR White Papers

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9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider sponsored by Voxeo WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider. Posted: 13 Mar 2012 \| Published: 13 Mar 2012 TOPICS: Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR \| Voice Communications Software

Enhancing customer experience: first, do no harm sponsored by Avaya WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. Posted: 15 Jun 2011 \| Published: 15 Jun 2011 TOPICS: Contact Centers \| Customer Self-Service \| Customer Service Best Practices \| IVR \| Scripting \| User Experience \| Voice Communications Hardware

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR