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IT ServicesWhite Papers (View All Report Types)
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Becoming a Data-Driven and Agile Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER: Explore this white paper to examine how to gradually progress towards an embedded analytics approach to encompass BI and big data. Read on and discover the steps to crafting a digital strategy to leverage the opportunities available through big data analysis.
Posted: 18 Dec 2014 | Published: 11 Nov 2014

Hewlett-Packard Company

Stop Buying Tech
sponsored by Sprint
WHITE PAPER: This exclusive slide show offer IT-as-a-Service as a way to take back your company from the strict demands of technology today.
Posted: 18 Dec 2014 | Published: 18 Dec 2014

Sprint

How to Sell Clients on Co-Managed IT Services
sponsored by ConnectWise
WHITE PAPER: Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

Buying Guide for Managed Services
sponsored by CompTIA
WHITE PAPER: View this white paper and explore a buyer's guide for managed services. Discover the several subsystems and the characteristics to look for in a good provider. Read on to learn the warning flags and obstacles to avoid.
Posted: 16 Dec 2014 | Published: 15 Jul 2014

CompTIA

IT Professionals & Lifelong Learning: The Challenges and Opportunities Impacting Your Team
sponsored by Pluralsight
WHITE PAPER: View this white paper to discover an IT admin training solution that doesn't keep locked in a classroom away from where they matter. Don't let preconceived costs of education hold your admins back; for the same price as a traditional course, you could train your entire staff for a year. How? Read on to find out.
Posted: 08 Dec 2014 | Published: 06 Nov 2014

Pluralsight

How to Select an Appropriate Application Performance Management Solution
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

How Would Self-Reset Password Solutions Impact Enterprises Around the World?
sponsored by Tools4ever
WHITE PAPER: This white paper explores the results of a survey on self-reset password solutions and the impact that they could have on IT helpdesks.
Posted: 08 Dec 2014 | Published: 08 Dec 2014


How is the Role of the Service Desk Changing in the Age of the Cloud?
sponsored by IBM
WHITE PAPER: Access this research to learn why service desks need to become more diverse and better integrated. You'll learn how your service desk can leverage automation, mobility, and enhanced visibility and analytic insight in order to proactively complement and inform on traditional ITSM processes.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

IBM

The Self-Service Password Reset Checklist
sponsored by Tools4ever
WHITE PAPER: This white paper will help your organization to determine whether investing in a self-service password reset solution is worth it, providing a checklist of issues that your company may encounter along the way and a number of solutions to save you time and money.
Posted: 08 Dec 2014 | Published: 08 Dec 2014


The Compelling Case for Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: Access this white paper to explore the challenges, benefits, and ideal capabilities of automated IT service management. You'll learn how you can move from a conventional, fragmented management of services approaches to a comprehensive automated next-generation approach designed to simplify administrator service delivery.
Posted: 08 Dec 2014 | Published: 30 Apr 2014

IBM

How Box is Securing Business Information in the Cloud
sponsored by Box
WHITE PAPER: This white paper explains why the centralization of sensitive documents in the cloud can make them easier to monitor and secure.
Posted: 02 Dec 2014 | Published: 17 Jun 2014

Box

New Trends in Cloud Service Delivery
sponsored by Allot Communications Inc.
WHITE PAPER: Access this white paper to learn more about the current state of cloud service delivery. You'll learn how Quality of Service management is becoming more popular as mission-critical applications and services move to the cloud and get insight into the future of the enterprise cloud services trend.
Posted: 25 Nov 2014 | Published: 25 Nov 2014


Managed Software-Defined Storage by ServerCentral and Nexenta
sponsored by Nexenta
WHITE PAPER: After evaluating a number of software-defined storage options, ServerCentral finally found a system that could adapt to dynamic storage demands without the need to re-architect their storage infrastructure. Find out more about this system inside.
Posted: 21 Nov 2014 | Published: 21 Nov 2014

Nexenta

Using StorageConsole Backup Manager for IT Chargeback and Showback
sponsored by APTARE
WHITE PAPER: This white paper introduces APTARE StorageConsole Backup Manager, which automatically provides the reporting metrics to create chargeback/showback invoices that detail data consumption by group, cost of data, and bottom line total.
Posted: 18 Nov 2014 | Published: 30 Jun 2014

APTARE

Reddo Mobility: The Fast Path to Mobilizing Desktop Applications
sponsored by Reddo Mobility
WHITE PAPER: Read this white paper to learn about a new way to deliver your business critical apps to mobile interfaces without the need for coding. Your users will experience the apps as they look and feel on the desktop, but in the comfort of their hands on their smartphone or tablet.
Posted: 17 Nov 2014 | Published: 03 Nov 2014

Reddo Mobility

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
Posted: 17 Nov 2014 | Published: 11 Jul 2014

Rackspace

Business Agility in the Cloud
sponsored by Verizon
WHITE PAPER: This white paper explores the cloud's journey from hype to reality and its transformation into a proven technology. Read on to learn how the cloud can deliver reduced costs and improved agility, integration, manageability, and performance. You'll also learn the importance of finding the right partner and plan to get the most out of the cloud.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Verizon

Implement a More Secure Network to Keep Up with Shadow IT
sponsored by Verizon
WHITE PAPER: This white paper examines the ramifications of the growth of shadow IT and examines how you can protect against potential issues. Read on to learn how you can implement a more secure network to keep up with evolving IT demands.
Posted: 12 Nov 2014 | Published: 31 Dec 2013

Verizon

It's Time to Mothball Traditional ITSM Approaches
sponsored by CDW Corporation
WHITE PAPER: This expert e-guide examines how ITSM has progressed in the past few years as well as how you can adjust your ITSM approach to meet new demands such as merging your asset and configuration management tools and licensing risk exposure.
Posted: 12 Nov 2014 | Published: 12 Nov 2014

CDW Corporation

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Rackspace

IBM SmartCloud software delivers an affordable and highly scalable service desk solution
sponsored by IBM
WHITE PAPER: How can you keep pace with your rapidly developing IT environment? Access this video to learn about a next-generation service and asset management approach that's built to reduce costs and minimize disruptions through, automated service request handling, efficient change management, optimized asset lifecycle management, and more.
Posted: 07 Nov 2014 | Published: 09 Jul 2014

IBM

Top 10 Key Elements for Leading Edge Service Management
sponsored by Monitor 24-7
WHITE PAPER: Access this white paper to get the top 10 key elements required from your application which will provide a flexible service management framework capable of operating your way. You'll learn how you can improve your customer-facing functions with a simple set of service management tools.
Posted: 04 Nov 2014 | Published: 15 Oct 2014

Monitor 24-7

How Much ITIL Does Your Organization Really Require
sponsored by Monitor 24-7
WHITE PAPER: This white paper explains why ITIL has become so prevalent within IT, whether or not you should implement it, and the best approach to an implementation broken down into 8 steps.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Monitor 24-7

Cloud Brokerage Model Reshapes IT Service Delivery
sponsored by Dell, Inc.
WHITE PAPER: Access this white paper to get 8 tips for unified cloud management to help simplify cloud adoption and ensure that you don't run into the common challenges of cloud computing.
Posted: 28 Oct 2014 | Published: 28 Oct 2014

Dell, Inc.

C&J Energy: Going Public and Outgrowing Its Infrastructure
sponsored by Alert Logic
WHITE PAPER: This white paper describes how C&J Energy, an oilfield services firm, collaborated with Alert Logic in order to meet user needs and achieve SOX compliance quickly without compromising protected information or spending unnecessary time on installation and implementation.
Posted: 22 Oct 2014 | Published: 22 Oct 2014

Alert Logic
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