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IT Services White Papers (View All Report Types)
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Extracting the Full Business Value from Cloud Services
sponsored by NaviSite
WHITE PAPER: This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout the entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
Posted: 03 Mar 2015 | Published: 30 Sep 2014

NaviSite

CA Cloud Service Management data sheet
sponsored by CA Technologies.
WHITE PAPER: Access this resource to learn the benefits and results of a next generation set of service management tools. You'll learn how these tools provide a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short.
Posted: 25 Feb 2015 | Published: 29 Aug 2014

CA Technologies.

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Smarter IT – Optimize IT Delivery, Accelerate Innovation
sponsored by IBM
WHITE PAPER: Access this informative resource to learn how you can optimize your IT delivery to accelerate innovation—regardless of whether it's on-premise, in the cloud, or hybrid operations.
Posted: 23 Feb 2015 | Published: 31 Oct 2014

IBM

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how ConnectWise, a leading business management platform, enabled Australian-based IT solution provider PowerNET to create profitability through efficiency and make sales predictable.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

Growing Complexities in Cloud Computing
sponsored by CloudHealth Technologies
WHITE PAPER: Legacy IT service management (ITSM) tools designed for on-premise data centers aren't effective for managing cloud centric applications and infrastructures. Companies are adopting multiple open source and point systems to manage specific aspects of their cloud infrastructure. This white paper describes how ITSM suites are changing.
Posted: 16 Feb 2015 | Published: 15 Jan 2015

CloudHealth Technologies

A Five Step Manifesto for Successful IT Modernization
sponsored by Colt IT Services
WHITE PAPER: This white paper discusses five critical steps modern CIOs need to take in order to overcome the process- and culture-oriented challenges faced when attempting to modernize IT environments.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

Colt IT Services

The Compelling Case for a Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: This white paper explores the challenges, benefits and ideal capabilities of automated IT service management.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

IBM

Why Outsourcing CRM Doesn't Mean That You Can Outsource Data Protection
sponsored by BitGlass
WHITE PAPER: This white paper explains why enterprises utilizing cloud applications like Salesforce should consider investing in a cloud access security broker, which restores data protection and visibility to your IT team while respecting user privacy.
Posted: 05 Feb 2015 | Published: 05 Feb 2015

BitGlass

Your Guide to Achieving IT Service Excellence
sponsored by LabTech Software
WHITE PAPER: This extensive white paper dives into how you can meet and exceed customer expectations to ensure customer retention as a managed service provider.
Posted: 30 Jan 2015 | Published: 15 Dec 2014

LabTech Software

Learn About Each Module of the Allgress Insight Risk Management Suite
sponsored by Allgress
WHITE PAPER: This white paper introduces a risk management suite that enables security professionals to apply business context to security and compliance management. It also empowers business stakeholders to make informed investment decisions that align with top business priorities.
Posted: 23 Jan 2015 | Published: 23 Jan 2015

Allgress

The 15 MDM Providers That Matter Most, and How They Stack Up
sponsored by Symantec Corporation
WHITE PAPER: In this white paper, Forrester identifies, evaluates, and compares the 15 foremost MDM providers, detailing how well each vendor fulfills key requirements and where each provider stands in relation to the others.
Posted: 08 Jan 2015 | Published: 30 Sep 2014

Symantec Corporation

Beginner's Guide to SSL Certificates: Making the Best Choice When Considering Your Online Security Options
sponsored by Symantec Corporation
WHITE PAPER: This helpful guide explains how the effective implementation of SSL certificates is critical to protecting your customers, earning their trust, and ensuring your success when it comes to conducting business online.
Posted: 08 Jan 2015 | Published: 10 Jun 2013

Symantec Corporation

Service Virtualization Implementation Strategies
sponsored by Parasoft Corporation
WHITE PAPER: Access this resource to explore your options when it comes to implementation approaches for service virtualization. You'll get a better idea as to how you can develop the strategy best suited to your organization's needs.
Posted: 08 Jan 2015 | Published: 08 Jan 2015

Parasoft Corporation

Service Virtualization Case Study – For Retail
sponsored by Parasoft Corporation
WHITE PAPER: Access this case study to learn how this approach allowed them to ensure faster release cycles, deliver greater control over environment stability and application behavior, reduced issue and defect resolution times and more.
Posted: 08 Jan 2015 | Published: 08 Jan 2015

Parasoft Corporation

IT and the Business are Finally Aligned. So Why Is No One Happy?
sponsored by CA Technologies.
WHITE PAPER: Download this exclusive white paper now to find the results of a survey that identified three critical areas in which IT management is failing to deliver.
Posted: 26 Dec 2014 | Published: 26 Dec 2014

CA Technologies.

Becoming a Data-Driven and Agile Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER: Explore this white paper to examine how to gradually progress towards an embedded analytics approach to encompass BI and big data. Read on and discover the steps to crafting a digital strategy to leverage the opportunities available through big data analysis.
Posted: 18 Dec 2014 | Published: 11 Nov 2014

Hewlett-Packard Company

Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER: Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

Buying Guide for Managed Services
sponsored by CompTIA
WHITE PAPER: View this white paper and explore a buyer's guide for managed services. Discover the several subsystems and the characteristics to look for in a good provider. Read on to learn the warning flags and obstacles to avoid.
Posted: 16 Dec 2014 | Published: 15 Jul 2014

CompTIA

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

The CFO Agenda 2020: Getting Ready for the Digital Age
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to view in-depth statistics of more than 301 CFOs in organizations worldwide to gain keen insights on their changing roles and fuctions.
Posted: 21 Nov 2014 | Published: 08 Oct 2014

Hewlett-Packard Company

How is the Cloud Delivering Business Agility?
sponsored by Verizon
WHITE PAPER: This white paper explores the cloud's journey from hype to reality and its transformation into a proven technology. Read on to learn how the cloud can deliver reduced costs and improved agility, integration, manageability, and performance. You'll also learn the importance of finding the right partner and plan to get the most out of the cloud.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Verizon

Implement a More Secure Network to Keep Up with Shadow IT
sponsored by Verizon
WHITE PAPER: This white paper examines the ramifications of the growth of shadow IT and examines how you can protect against potential issues. Read on to learn how you can implement a more secure network to keep up with evolving IT demands.
Posted: 12 Nov 2014 | Published: 31 Dec 2013

Verizon

Understanding NIST's Cloud Computing Reference Architecture: Part II
sponsored by Global Knowledge
WHITE PAPER: This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Global Knowledge

Understanding NIST's Cloud Computing Reference Architecture: Part I
sponsored by Global Knowledge
WHITE PAPER: This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Global Knowledge
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