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IT ServicesWhite Papers (View All Report Types)
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IT Hosting Perspectives in the Midmarket
sponsored by Vision Solutions
WHITE PAPER: This white paper summarizes a discussion had between a leading migration solutions provider, a leading hosting provider, and major customers of the hosting provider.
Posted: 08 Apr 2014 | Published: 31 Dec 2013

Vision Solutions

The Business Context of Aligning IT with the Organization
sponsored by IBM
WHITE PAPER: This whitepaper details how to get IT aligned with your business needs in the increasingly dynamic and globalized business world.
Posted: 04 Apr 2014 | Published: 05 Apr 2013

IBM

Next Gen IT Predictions: 2014 and Beyond
sponsored by Cisco Systems, Inc.
WHITE PAPER: This valuable resource details six predictions for the next-generation of IT in 2014 and beyond.
Posted: 04 Apr 2014 | Published: 23 Jan 2014

Cisco Systems, Inc.

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: This whitepaper details how a service catalog can help you demonstrate the value of your IT department.
Posted: 28 Mar 2014 | Published: 25 Mar 2014

ServiceNow

Improve IT maturity to accelerate your move to cloud computing
sponsored by IBM
WHITE PAPER: This whitepaper examines the endpoint management capabilities required to simplify the delivery of IT capacity, enhance patch management for virtualized systems, speed the delivery of IT-services and improve information access.
Posted: 26 Mar 2014 | Published: 26 Mar 2014

IBM

Select the Right Cloud-Based ITSM Solution
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper features a three step approach for finding the right Software-as-a-Service IT service management approach for your organization.
Posted: 21 Mar 2014 | Published: 20 Mar 2013

BMC Software, Inc.

Taking A User-Centric Approach to IT
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a solution that will help you deliver a more mobile, social and user-centric approach to IT.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

BMC Software, Inc.

Validating VoLTE: A Definitive Guide to Successful Deployments
sponsored by Ixia
WHITE PAPER: Access this guide for an extensive framework and step-by-step approach for thoroughly evaluating all aspects of a voice-over LTE implementation.
Posted: 07 Mar 2014 | Published: 07 Mar 2014

Ixia

Measure your ITSM Investments
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper covers how to transform your IT service management approach to better align with business goals. It also presents a customer-centric ROI method.
Posted: 06 Mar 2014 | Published: 10 Jan 2013

Hewlett-Packard Company

Exploring Business and IT Friction: Myths and Realities
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
Posted: 27 Feb 2014 | Published: 17 Apr 2013

BMC Software, Inc.

Core HR: The Foundation for Business Alignment
sponsored by SuccessFactors
WHITE PAPER: This research brief examines the challenges facing HR, and details how to lay the technology foundation to support successful core HR service delivery.
Posted: 25 Feb 2014 | Published: 30 Jun 2013

SuccessFactors

The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013

BMC Software, Inc.

On-Demand IT: The Future of IT Infrastructure
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper covers IT on-demand as the key to having an IT department that can adjust to anything your organization throws at it.
Posted: 04 Feb 2014 | Published: 18 Dec 2013

CA Technologies.

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014

Dimension Data

Take the Fast-Track to the Benefits of Cloud Computing
sponsored by HP and Intel
WHITE PAPER: This whitepaper covers the transformation of IT to IT-as-a-Service that comes with cloud computing and a solution that can get you there.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

HP and Intel

Align IT Operations with Business Priorities
sponsored by BMC Software
WHITE PAPER: This whitepaper covers the obstacles of modernizing your data center, a solution for doing so and the benefits of making the shift.
Posted: 23 Dec 2013 | Published: 23 Dec 2013

BMC Software

IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
sponsored by BMC Software
WHITE PAPER: This exclusive case study covers a company that took their outdated ITSM tools and used SaaS to improve their organization.
Posted: 20 Dec 2013 | Published: 06 Mar 2013

BMC Software

Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

BMC Software

Impact of Cloud on the Future of IT
sponsored by Cisco Systems, Inc.
WHITE PAPER: This interactive whitepaper covers the results of a cloud study that has forecasted the future of the technology and breaks it down by global region.
Posted: 18 Dec 2013 | Published: 18 Dec 2013

Cisco Systems, Inc.

The Future of the Cloud has Arrived
sponsored by BMC Software
WHITE PAPER: This whitepaper covers the importance of your IT department embracing the cloud so they can use the technology to go above and beyond what you had hope to get from it.
Posted: 18 Dec 2013 | Published: 18 Dec 2013

BMC Software

Emerging Markets Are Upbeat on Cloud
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.
Posted: 17 Dec 2013 | Published: 07 Oct 2013

Cisco Systems, Inc.

Cisco Global Cloud Index Q&A
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
Posted: 11 Dec 2013 | Published: 11 Dec 2013

Cisco Systems, Inc.

As Cloud Empowers Lines of Business, Challenges for IT
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper covers the results of a thorough survey that was conducted to determine the impact of cloud technology on IT departments.
Posted: 11 Dec 2013 | Published: 16 Sep 2013

Cisco Systems, Inc.

The IT Department of 2020
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper takes a look into the future by analyzing what IT departments might look like in 2020.
Posted: 09 Dec 2013 | Published: 09 Dec 2013

Hewlett-Packard Company
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