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IT Services Reports
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Think of Your Service Desk as a Competitive Advantage
sponsored by Novell Ltd.
WHITE PAPER: In this white paper, find out how you can maximize your service desk to its fullest potential.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Novell Ltd.

Report Your Way To A Better Customer Relationship
sponsored by Solarwinds N-able
EBOOK: This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
Posted: 24 Mar 2015 | Published: 20 Feb 2015

Solarwinds N-able

Managed Services Pricing Guide (USD)
sponsored by Solarwinds N-able
WHITE PAPER: This white paper reviews the managed service provider market and provides specific pricing structures so that you can start to build monthly recurring revenue. Read more to learn how you can make the transition to a more stable service structure.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

Solarwinds N-able

Better Manage Your BYOD Program
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This white paper provides indispensible advice on how to select device specifications for BYOD, how to streamline management, and more.
Posted: 11 Mar 2015 | Published: 31 Oct 2014

Dell, Inc. and Intel®

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Smarter IT – Optimize IT Delivery, Accelerate Innovation
sponsored by IBM
WHITE PAPER: Access this informative resource to learn how you can optimize your IT delivery to accelerate innovation—regardless of whether it's on-premise, in the cloud, or hybrid operations.
Posted: 23 Feb 2015 | Published: 31 Oct 2014

IBM

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how ConnectWise, a leading business management platform, enabled Australian-based IT solution provider PowerNET to create profitability through efficiency and make sales predictable.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

Magic Quadrant for Network Access Control
sponsored by ForeScout Technologies, Inc.
ANALYST REPORT: This analyst report from Gartner evaluates and compares 10 top network access control (NAC) vendors. Read on to learn the strengths and weaknesses of each vendor in order to discover which NAC vendor is the best fit for your enterprise's network security needs.
Posted: 16 Feb 2015 | Published: 10 Dec 2014

ForeScout Technologies, Inc.

The Compelling Case for a Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: This white paper explores the challenges, benefits and ideal capabilities of automated IT service management.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

IBM

Beginner's Guide to SSL Certificates: Making the Best Choice When Considering Your Online Security Options
sponsored by Symantec Corporation
WHITE PAPER: This helpful guide explains how the effective implementation of SSL certificates is critical to protecting your customers, earning their trust, and ensuring your success when it comes to conducting business online.
Posted: 08 Jan 2015 | Published: 10 Jun 2013

Symantec Corporation

Becoming a Data-Driven and Agile Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER: Explore this white paper to examine how to gradually progress towards an embedded analytics approach to encompass BI and big data. Read on and discover the steps to crafting a digital strategy to leverage the opportunities available through big data analysis.
Posted: 18 Dec 2014 | Published: 11 Nov 2014

Hewlett-Packard Company

Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER: Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

The CFO Agenda 2020: Getting Ready for the Digital Age
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to view in-depth statistics of more than 301 CFOs in organizations worldwide to gain keen insights on their changing roles and fuctions.
Posted: 21 Nov 2014 | Published: 08 Oct 2014

Hewlett-Packard Company

Understanding NIST's Cloud Computing Reference Architecture: Part II
sponsored by Global Knowledge
WHITE PAPER: This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Global Knowledge

Understanding NIST's Cloud Computing Reference Architecture: Part I
sponsored by Global Knowledge
WHITE PAPER: This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Global Knowledge

Rethinking People Costs in Enterprise IT
sponsored by Rackspace
WHITE PAPER: This white paper explores how to assess your IT people spend and position IT as a central driver of business growth.
Posted: 15 Oct 2014 | Published: 12 Aug 2014

Rackspace

How Can You Meet Business Demands Quickly, with Agility and Flexibility?
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how Red Hat Enterprise Linux can help you leverage the same advanced environment and open source solutions applied by today's most innovative IT organizations, such as Amazon and Facebook, and transition to an infrastructure that is open and flexible.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Red Hat

CW Europe – March 2015
sponsored by ComputerWeekly.com
EZINE: This issue of CW Europe explores how Neelie Kroes, who became the Netherlands Special Envoy for Startups at the beginning of 2015, is embarking on a new mission for startups in the Netherlands and the work she is leading via Startup Delta.
Posted: 02 Mar 2015 | Published: 02 Mar 2015

ComputerWeekly.com

Cloud Security: Enterprise Point of View
sponsored by Dimension Data
VIRTUAL SEMINAR: Access this webcast today to listen as Darren O'Loughlin, CSO for Dimension Data's global business enabling IT as a Service, shares strategic objectives for securing applications and workloads on an enterprise-class cloud.
Posted: 29 Jan 2015 | Premiered: 26 Nov 2014

Dimension Data

Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 09 Jan 2015 | Published: 07 Jun 2014

Rackspace

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL ENVIRONMENT: Access this resource to learn how IBM can help you with the Operations, Performance, Analytics, Automation and Delivery of your IT services in today's complex on-prem, hybrid and cloud environments. You'll be access a wide array of content in different media format to help you make smarter decisions now and for your organization's future.
Posted: 28 Oct 2014 | Premiered: 28 Oct 2014

IBM

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage
sponsored by IBM
VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future.
Posted: 27 Oct 2014 | Premiered: Oct 27, 2014

IBM

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

The Benefits of ITSM Principles
sponsored by CDW Corporation
EGUIDE: In this expert e-guide, examine the various benefits that an ITSM (IT service management) approach can provide an organization. Additionally, learn advice on how to integrate configuration management and IT asset management to optimize benefits and improve performance.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

CDW Corporation
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