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Help Desk Best Practices
sponsored by LabTech Software
WHITE PAPER: Explore the top 5 help desk best practices every service provider should be aware of to ensure responsive and timely support for your clients when issues do arise.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

LabTech Software

Five Services to Grow Your Business
sponsored by ConnectWise
WHITE PAPER: What's your growth and client retention strategy? Technology providers need to be on the breaking edge of technology trends and consumer demands.  The last thing you want is to lose a client because you don't offer a certain service.  So what services are clients asking for in 2013?  Download this eBook to keep you ahead of the curve.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

ConnectWise

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

Closing the IT Process Automation Gap
sponsored by Opalis Software, Inc.
WHITE PAPER: Many organizations are in the midst of implementing ITIL. But are they putting the appropriate operational processes into place? Learn how automating operational processes with run book automation software can help organizations better benefit from ITIL.
Posted: 28 Aug 2007 | Published: 01 Aug 2007

Opalis Software, Inc.

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

Next Level Service Desk Strategies
sponsored by Citrix Online- GoToManage
EGUIDE: This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.
Posted: 13 Oct 2011 | Published: 13 Oct 2011

Citrix Online- GoToManage

SDI: Next Level Service Desk Strategies
sponsored by Citrix Online UK
EGUIDE: This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.
Posted: 01 Jun 2011 | Published: 01 Jun 2011

Citrix Online UK

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.

ITIL Version 3.0 -- What It Means to You
sponsored by Global Knowledge
WHITE PAPER: As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a critical tool.
Posted: 06 Jul 2006 | Published: 01 Jul 2006

Global Knowledge

Recruit and Build the Right Team for Your Service Desk
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.
Posted: 06 Oct 2011 | Published: 06 Oct 2011

Citrix Online- GoToAssist
 
 
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