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Support Centers Step into the Spotlight
sponsored by CA Technologies.
WHITE PAPER: See how support centers can evolve to increase efficiency and add value to the company with this handy infographic.
Posted: 25 Feb 2015 | Published: 31 Dec 2014

CA Technologies.

Numa Networks’ Pure-Play MSP Strategy Pays Off with N-Able by Solarwinds
sponsored by Solarwinds N-able
WHITE PAPER: This case study explores how Numa Networks, a managed service provider, was able to deploy the IT channel's #1 rated RMM and MSP service automation platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Solarwinds N-able

All the Help Desk You Need
sponsored by Solarwinds N-able
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Solarwinds N-able

The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by Solarwinds N-able
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

Solarwinds N-able

Recruit and Build the Right Team for Your Service Desk
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.
Posted: 06 Oct 2011 | Published: 06 Oct 2011

Citrix Online- GoToAssist

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

What is Intel Core vPro Technology
sponsored by Intel
VIDEO: This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.
Posted: 15 Jun 2012 | Premiered: 15 Jun 2012

Intel

Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

JIRA 3.11
sponsored by Atlassian
TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.
Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

Atlassian

Next Level Service Desk Strategies
sponsored by Citrix Online- GoToManage
EGUIDE: This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers.
Posted: 13 Oct 2011 | Published: 13 Oct 2011

Citrix Online- GoToManage
 
 
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