Hotline Support

WHITE PAPER: There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

Posted: 26 Aug 2010 | Published: 26 Aug 2010

WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.

Posted: 14 May 2012 | Published: 14 May 2012

WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.

Posted: 25 Apr 2012 | Published: 25 Apr 2012

WHITE PAPER: Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.

Posted: 25 Apr 2012 | Published: 25 Apr 2012

WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

Posted: 18 Jun 2009 | Published: 18 Jun 2009

WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.

Posted: 04 Mar 2011 | Published: 04 Mar 2011

WHITE PAPER: Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource.

Posted: 19 Apr 2012 | Published: 19 Apr 2012