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IT ServicesWhite Papers (View All Report Types)
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Your Guide to Improving IT Service Visibility
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Your Guide to Improving IT Service Consistency
sponsored by Pangea Systems
WHITE PAPER: This exclusive whitepaper details how to use a process foundation to enable an IT service desk that provides the reliability and consistency you need.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Your Guide to Improving Service Integration
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of a single platform IT service desk.
Posted: 24 Jun 2014 | Published: 12 Mar 2014

Pangea Systems

Deliver Secure New Business Services
sponsored by CA Technologies.
WHITE PAPER: This informative guide explores how you can deliver secure business services and improve customer experience.
Posted: 23 Jun 2014 | Published: 31 Dec 2013

CA Technologies.

MSP Guide: Generating Service Revenue from IT Monitoring
sponsored by AccelOps Inc.
WHITE PAPER: This informative guide outlines the importance of enhanced IT monitoring from an MSP perspective and provides some strategies for increasing revenue.
Posted: 23 Jun 2014 | Published: 23 Jun 2014

AccelOps Inc.

Leading the Charge in Emerging MSSPs
sponsored by Alert Logic
WHITE PAPER: In this paper Forrester shares the results of their 15-criteria evaluation of the top ten emerging players in the MSSP market.
Posted: 19 Jun 2014 | Published: 08 Jan 2013

Alert Logic

How to Meet the Growing Demands on IT - 4 Steps along the Path
sponsored by Rackspace
WHITE PAPER: This whitepaper details a four step process you must take in order for IT to stay ahead of your growing demands.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Rackspace

25 Reasons To Choose CA Nimsoft Monitor
sponsored by CA Technologies.
WHITE PAPER: This whitepaper details 25 reasons you should pick one monitoring tool for your business.
Posted: 18 Jun 2014 | Published: 05 Jun 2013

CA Technologies.

Unified Infrastructure Monitoring and Management Increases Availability, MTTR, and IT Staff Productivity
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details the value of a unified infrastructure monitoring solution by featuring insight from five satisfied customers.
Posted: 18 Jun 2014 | Published: 09 Oct 2013

CA Technologies.

Dell ProSupport: Time is Money
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper details and IT management partner that will help you by catering its services to your organization's needs.
Posted: 17 Jun 2014 | Published: 23 May 2014

Dell, Inc. and Intel®

MSSP Data Sheet
sponsored by AlienVault
WHITE PAPER: This informative guide explores one company's unique MSSP platform and how it can greatly enhance your revenue and your customer's security.
Posted: 13 Jun 2014 | Published: 13 Jun 2014

AlienVault

The Changing Role of IT and What to Do About It
sponsored by CA Technologies.
WHITE PAPER: According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business.
Posted: 11 Jun 2014 | Published: 31 Mar 2014

CA Technologies.

Don't Just Manage Technology - Drive New and Innovative Business Services
sponsored by CA Technologies.
WHITE PAPER: Savvy companies are adopting a value-based approach to services, in order to increase the overall value of their services portfolio. With service portfolio management (SPM) tools, you can make more strategic portfolio decisions, increase visibility into your service portfolio, and ensure top performance throughout the service lifecycle.
Posted: 09 Jun 2014 | Published: 30 Jun 2012

CA Technologies.

All the Help Desk You Need
sponsored by N-able Technologies
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

N-able Technologies

Are You Looking for a Way to End the Finger Pointing and Improve your Customers’ Experience?
sponsored by CA Technologies.
WHITE PAPER: This white paper explains the benefits of a monitoring solution that equips enterprise IT organizations and service providers with capabilities to dramatically improve service quality and reduce the costs and time of IT service delivery.
Posted: 04 Jun 2014 | Published: 30 Apr 2014

CA Technologies.

Hybrid IT: The Best of All Worlds
sponsored by CenturyLink Technology Solutions
WHITE PAPER: Download "Best of All Worlds" now and fast-forward your business' agility with a hybrid IT solution.
Posted: 30 May 2014 | Published: 30 May 2014

CenturyLink Technology Solutions

Five Concerted Steps to Maximize The Business Value of IT
sponsored by NEC Corporation of America
WHITE PAPER: This exclusive whitepaper offers five best practices for getting started with service portfolio management.
Posted: 22 May 2014 | Published: 10 Dec 2013

NEC Corporation of America

MSP Automation Breakthrough
sponsored by N-able Technologies
WHITE PAPER: This guide explores one company's unique automation solution for MSPs and how it can revolutionize your service delivery.
Posted: 15 May 2014 | Published: 15 May 2014

N-able Technologies

Assessing Your Cloud Backup Opportunity
sponsored by Asigra
WHITE PAPER: This guide provides the key questions and discussion points you'll need to consider before integrating cloud backup into your services portfolio.
Posted: 28 Apr 2014 | Published: 28 Apr 2014

Asigra

The 7 Keys to MSP Success
sponsored by N-able Technologies
WHITE PAPER: This informative guide explores 7 key tips for MSP success and how you can provide top-tier services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

N-able Technologies

Selling Cloud Services to the Right Customers
sponsored by N-able Technologies
WHITE PAPER: This informative whitepaper provides valuable insight for MSPs about cloud impacts and the selling of managed services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

N-able Technologies

Meeting the Exploding Demand for New IT Services
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how IT must shift in the face of new technology trends in order to keep their end-users productive and happy.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

BMC Software, Inc.

Gain Social Insight: Connect Business And IT into One Conversation
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
Posted: 04 Jun 2014 | Published: 31 Mar 2014

Hewlett-Packard Company

Dell SupportAssist FAQ
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology.
Posted: 22 May 2014 | Published: 23 May 2013

Dell, Inc. and Intel®

The ServiceNow Service Automation Platform
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 12 May 2014 | Published: 13 May 2013

ServiceNow
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