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IT Services White Papers (View All Report Types)
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The Service Desk Dilemma
sponsored by Matrix42
WHITE PAPER: This white paper explores how you can add more automation and flexibility to the service desk to make the IT team's work easier across system boundaries. Learn how this modern ITSM strategy can help you achieve faster incident resolution, full integration between systems, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

Matrix42

Legacy ITSM Systems Leave Businesses in the Lurch
sponsored by ServiceNow
WHITE PAPER: This resource explains why legacy ITSM systems aren't able to meet today's challenges. Learn how obsolete service management systems are preventing you from being able to allocate more of the IT budget toward innovative projects, harness the talents of the millennial workforce, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

ServiceNow

How to Overcome The Top ITSM Challenges
sponsored by Matrix42
WHITE PAPER: In this white paper, learn how you can overcome the top IT service challenges by leveraging an integrated ITSM strategy. Discover how this approach can enable easier management, happier customers, lower business risk, and more.
Posted: 02 Mar 2016 | Published: 31 Dec 2015

Matrix42

Smart Service Management for Smart Devices
sponsored by Matrix42
WHITE PAPER: This white paper explores why integrating your ITSM, client management, and EMM can help your enterprise meet the demands of today's mobile workstyles. Access now to learn how this strategy can shorten ticket resolution times, boost employee productivity, and more.
Posted: 29 Feb 2016 | Published: 31 Dec 2015

Matrix42

The CIO's Guide to Avoiding IT Irrelevance: Build a Bridge with BYOD
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover 7 crucial steps to avoid IT irrelevance by beating Shadow IT with BYOD. Access this paper to view the key aspects of this EMM-based approach, and learn how to eliminate barriers for users with self-service and social ITSM, and more.
Posted: 29 Feb 2016 | Published: 31 Dec 2015

Matrix42

Strategies for the Modern Mainframe Environment: Skill Sustainability and Cost Reduction
sponsored by Global Technology Solutions Group
WHITE PAPER: In this expert white paper, you will determine if a lack of mainframe skill is limiting your ability to drive business innovation; you will also discover how to leverage your service partner's skills and processes to optimize IT costs and holistically reduce MIPS with 3 best practices.
Posted: 25 Feb 2016 | Published: 10 Feb 2016

Global Technology Solutions Group

Transform and Simplify IT for Business Innovation
sponsored by Oracle, in association with Intel
WHITE PAPER: In this white paper, you will learn how to leverage current IT trends to increase efficiency, boost flexibility, lower costs, and keep up with agile new competitors. Read on to learn why innovation today requires a data-driven approach with the right IT system.
Posted: 25 Feb 2016 | Published: 25 Feb 2016

Oracle, in association with Intel

A Performance-Centric Approach to Mainframe Cost Optimization
sponsored by Global Technology Solutions Group
WHITE PAPER: When Global Technology Solutions Group, a company who spends a lot of time on the mainframe, was asked how to run it more efficiently from a cost perspective, they responded with their own approach. This white paper takes a brief look at that approach and its three key areas – hardware, software, and personnel.
Posted: 18 Feb 2016 | Published: 18 Feb 2016

Global Technology Solutions Group

The Business Value of IT Organisation's Transformation to an Internal Service Provider
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this paper, readers will learn about the business trends that are driving the need for an internal service provider model; how embracing the role of an internal service provider can help IT reinvent itself; the organizational benefits of transforming to an internal service provider model; and finally, pointers on how to choose the right vendor.
Posted: 15 Feb 2016 | Published: 15 Feb 2016

Hewlett Packard Enterprise

New RHEL 7.1 Features Ease Business and IT Adoption
sponsored by Global Knowledge
WHITE PAPER: In this white paper, you will explore a number of updated features and performance improvements in RHEL 7 overall and in the latest 7.1 release. Read on to also discover the benefits of the Linux kernel upgrade from the previous version and how it makes new management and ease-of-use capabilities possible.
Posted: 15 Feb 2016 | Published: 31 Dec 2015

Global Knowledge

Combine SAP HANA Tailored DataCenter Integration with the Power of Convergence
sponsored by IBM
WHITE PAPER: With the volume of business data growing exponentially—there is a need to store, search, and analyze data in real-time to keep competition at bay. This white paper details how combining SAP HANA software and an integrated infrastructure solution can support the analysis of data from SAP within seconds.
Posted: 22 Jan 2016 | Published: 31 Dec 2015

IBM

Pricing E-book: 5 Proven Tips for Maximizing Profits with BPM
sponsored by ConnectWise
WHITE PAPER: In this white paper, discover 5 best practices for determining a price-point to maximize profitability, including: know the difference between cost and value, prove your worth, and 3 more. Additionally, learn how a business management platform can assist you in putting these best practices to work.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Using IT to Streamline Application Development Operations
sponsored by Magenic
WHITE PAPER: This resource discusses how a business architect can improve user experiences for applications. Discover key tips for quality assurance that can help you meet increasing customer demands.
Posted: 04 Jan 2016 | Published: 04 Jan 2016

Magenic

Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements
sponsored by IBM
WHITE PAPER: Discover how to modernize your hybrid IT environment by reading on, as well as determine if data center colocation is something you should consider. In addition, read on to pinpoint why exactly multiple-sourced, hybrid IT is accelerating, and address the critical factors increasing your costs and compromising operations.
Posted: 13 Nov 2015 | Published: 26 Apr 2014

IBM

Strengths and Weaknesses of a Dynamic ITSM Tool
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper breaks down the strengths, weaknesses, opportunities, and threats of a dynamic IT service management (ITSM) solution you can employ, to embrace the shift of aiding your multiple business units realize new service efficiencies.
Posted: 21 Oct 2015 | Published: 20 Jul 2015

Hewlett Packard Enterprise

How to Balance Consistency & Agility to Build a Perennially Relevant IT Solutions Business
sponsored by LogicNow
WHITE PAPER: This white paper explores how MSPs can adapt their business practices to balance consistency and agility, providing the reliable services their customers need today while also anticipating the needs of tomorrow.
Posted: 27 Aug 2015 | Published: 31 Dec 2014

LogicNow

Why Current Backup Needs to Be Revolutionized
sponsored by LogicNow
WHITE PAPER: This white paper outlines how to provide your clients with innovative backup and recovery tools. Read on to learn how you can successfully backup, restore, and scale with minimal effort while simplifying management of backup processes.
Posted: 25 Aug 2015 | Published: 25 Aug 2015

LogicNow

How to Capitalize on the Complex Cyber Threat Landscape
sponsored by LogicNow
WHITE PAPER: In this white paper, you'll discover how managed service providers and IT service providers can help their clients mitigate risk in this increasingly complex cyber threat landscape
Posted: 24 Aug 2015 | Published: 31 Dec 2014

LogicNow

MSPs: Top 4 Signs It's Time for a New RMM
sponsored by LogicNow
WHITE PAPER: In this white paper, explore the top 4 warning signs it's time for a new remote monitoring and management (RMM) platform and discover 2 best practices for making a successful RMM switch.
Posted: 21 Aug 2015 | Published: 31 Dec 2014

LogicNow

Improve Quality of Care with All-Flash Storage in EHR
sponsored by Pure Storage
WHITE PAPER: With the introduction of all-flash storage technology, mission-critical healthcare applications such as EHR and VDI can experience unparalleled performance and availability. Read now to learn how you can take advantage of all-flash storage to enable improvements in patient care and clinical efficiencies.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Pure Storage

Top 10 Caveats Mobile IT Admins Need to Know about Windows 10
sponsored by MobileIron
WHITE PAPER: Download this resource for a list of the top 10 things you need to know about Windows 10 to keep pace with industry updates and your peers.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

The Future of Workload Automation in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: This white paper offers a workload automation maturity chart to explore the benefits of an optimal workload automation tool.
Posted: 13 Jul 2015 | Published: 31 Dec 2014

CA Technologies.

Overcome the Complexity of Managing Cloud Apps in the Enterprise
sponsored by BlackBerry
WHITE PAPER: This white paper demonstrates how you can solve IT management challenges with an Enterprise Identity platform, simplifying the management of cloud-based apps with a single point of control. Learn how to enable single sign-on for remote users.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

BlackBerry

5 steps to aligning IT to the needs of your organization
sponsored by CISCO & INTEL® XEON® PROCESSOR
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015

CISCO & INTEL® XEON® PROCESSOR
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