Analytics and BI can be hard to see value from, if you don’t choose the right partner or solution. For LionShare Marketing, Pyramid Analytics turned out to be that partner as they helped produce faster, more useable insight. Keep reading this expert guide to learn more about the benefits of end-to-end decision intelligence with Pyramid Analytics.
How do operational and strategic IT differ? Along with exploring how the approaches are unique, this e-book highlights the importance of balancing them—and how an MSP can support your business with that endeavor.
Organisations that have built their businesses around a particular ERP system, generally need to follow the upgrade roadmap of their ERP provider. For companies using SAP's software this means a migration from SAP Enterprise Core Components (ECC) to S/Hana. This e-guide looks at the SAP options organisations need to assess.
Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program.
In this e-guide: Software for marketing, from content marketing through customer experience management to marketing automation, and the rest, has not been as central to the vision of CIOs as ERP and the full panoply of IT infrastructure: storage, security, networking, data centres, and all of the above delivered by way of the cloud.
The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers.
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
