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COVID-19 App Customer Risk
sponsored by Syniti
PRODUCT DEMO: Watch this brief video to learn how you can use Syniti’s app to track and manage your customer risk in times of uncertainty.
Posted: 24 Apr 2020 | Premiered: 24 Apr 2020

Syniti

3 Apps Critical to Financial Services
sponsored by Mendix
WHITE PAPER: With 72% of banking users accessing services and products through mobile platforms, an overwhelming 67% found their experiences unsatisfactory due to poor interfaces and functionality. Download this digital guide to review 3 types of applications financial services need to enhance their product, service, and end-user experience.
Posted: 12 Nov 2019 | Published: 12 Nov 2019

Mendix

How SAP Customers Are Responding to the Planned 2025 End of ECC6 Mainstream Maintenance Deadline
sponsored by Rimini Street
WHITE PAPER: With the 2025 deadline on SAP’s ECC6 set in stone, the debate has arisen as to whether customers should continue to run on this platform or abort. Download these survey results, which includes 5 key takeaways and shares data on what other users plan to do with this deadline in place.
Posted: 08 Nov 2019 | Published: 08 Nov 2019


Swiss Re Extends One-Stop Service Delivery from Employees to Customers with ServiceNow
sponsored by ServiceNow
CASE STUDY: Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.
Posted: 19 Nov 2019 | Published: 19 Nov 2019

ServiceNow

Build for Change: End-to-End Automation
sponsored by Pegasystems
VIDEO: How can your organization put customer outcomes front and center while incorporating end to end robotic automation? Access this video from Pega to learn more.
Posted: 18 May 2020 | Premiered: 18 May 2020

Pegasystems

Customer Behavior Data: Opportunities, Challenges & the Reality
sponsored by Outlier
WHITE PAPER: How can your business take advantage of customer behavioral data? Read this e-book to find out. Inside, you’ll find guidance on how to gleam business-critical results from customer behavior data, 3 use cases, and how to overcome any challenges in your path.
Posted: 22 Apr 2020 | Published: 22 Apr 2020

Outlier

AI Chatbot Buyers Guide: How to pick the right chatbot for your organization.
sponsored by LogMeIn, Inc.
WHITE PAPER: Whether you're looking for an AI-powered chatbot for HR, IT, or customer service – the primary task it will be used for will dictate what tool to get. Download this 11-point checklist for guidance when purchasing an AI chatbot.
Posted: 16 Dec 2019 | Published: 16 Dec 2019

LogMeIn, Inc.

The CX Pro’s Guide to Speech Analytics
sponsored by CallMiner
WHITE PAPER: Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere. Download this “CX Pro’s Guide to Speech Analytics” to explore all the need-to-know details and learn how you can use them to enhance and improve CX.
Posted: 19 Mar 2020 | Published: 19 Mar 2020

CallMiner

Beyond Proofs of Concept
sponsored by Telstra
WHITE PAPER: A radical shift in mindset is required by water operators in the evolution towards modern utilities. As part of this journey, water operators have recognized the need to adopt new digital technologies. IoT is a critical part of this digital mix. Download this white paper to learn more.
Posted: 27 May 2020 | Published: 27 May 2020

Telstra

The Definitive Guide to Analytics for Midsize Retailers
sponsored by Alteryx
EGUIDE: It’s the consumers that decide what differentiates a brand in current markets. Savvy midsize retailers committed to thriving in this age of the consumer will embrace an always-on, omnichannel environment and consider 6 key questions—keep reading to find out what they are, and discover other tips for consumer success.
Posted: 10 Apr 2020 | Published: 10 Apr 2020

Alteryx
 

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