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e-Support Reports
The 5 Steps to an ROI-Focused CX Program
sponsored by InMoment
EBOOK: Return on Investment (ROI) is the holy grail of customer, employee and market experiences. In this e-book, you will uncover the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Plus, discover the 5 steps to an ROI-focused experience program.
Posted: 23 Oct 2019 | Published: 23 Oct 2019


Upgrade/downgrade Subscription Changes on the Fly
sponsored by Fusebill
WHITE PAPER: As a subscription-based business, you need to capitalize on any opportunity to optimize your customer lifecycle for growth—this means you need subscription agility. Read this white paper to learn how to optimally adjust your subscription rates—and how to do it on-command.
Posted: 25 Oct 2019 | Published: 25 Oct 2019


Measuring & Reporting Your Customer Reference Program
sponsored by Upland RO Innovation
EBOOK: Being proactive with customer reference strategy and program improvement is often a hurdle as reference managers get trapped in their day-to-day—but, don’t let these critical tasks fall by the wayside. Read this white paper to learn why measuring your reference program is so important—and how you can best accomplish it despite full workloads.
Posted: 23 Oct 2019 | Published: 23 Oct 2019

Upland RO Innovation

Is your business running you?
sponsored by Mindshare - Sage
WHITE PAPER: Read through this white paper for to explore 10 common challenges that plague ERP and enterprise management solutions, and how to combat them.
Posted: 03 Dec 2019 | Published: 03 Dec 2019

Mindshare - Sage

Creating the Self-Driving Service Desk
sponsored by Ayehu
WHITE PAPER: According to Gartner Research, by 2020 less than 30% of all service desk calls will be handled by a real person – because companies recognize the value in automation. Use this service desk automation whitepaper to learn 4 practical uses cases for self-service desks, and review 5 reasons many businesses are making the transition.
Posted: 07 Nov 2019 | Published: 07 Nov 2019


The Omnichannel Maturity Assessment
sponsored by IBM
RESEARCH CONTENT: Having an omnichannel program in place is vital for modern retailers. However, only 38% of retailers surveyed reported that they have the right processes in place to execute on a consistent omnichannel fulfillment strategy. Download this Forrester report to explore how to measure the maturity of your omnichannel program and adjust accordingly.
Posted: 28 Oct 2019 | Published: 28 Oct 2019


How Restaurant Brands Can Get Better Guest Feedback
sponsored by InMoment
EBOOK: Read this white paper to learn how to shift your approach to feedback with an eye on the future, and 3 steps to receive better customer feedback.
Posted: 22 Oct 2019 | Published: 22 Oct 2019


5 Tips For Improving Customer Experience In Retail
sponsored by Dropbox
WHITE PAPER: Shoppers want a seamless customer experience (CX) when they interact with brands. They want to quickly find the items/services they need and have meaningful interactions with their brand of choice along the way. Use this white paper for 5 tips that will help you improve your CX, and better meet demanding customer expectations.
Posted: 29 Oct 2019 | Published: 29 Oct 2019


You are what you measure
sponsored by Mindshare - Sage
WHITE PAPER: Data will talk if you ask the right questions. But traditional business metrics force you to ask questions based on historical data. By then, it could be too late to act. In this white paper, explore how proactive, indicative business metrics can drive your strategy and operations.
Posted: 03 Dec 2019 | Published: 03 Dec 2019

Mindshare - Sage

The Critical Role of Maintenance and Repair Data for Manufacturers
sponsored by Hitachi Vantara
WHITE PAPER: With the digitization of factories, a wide volume of data has become available, which creates new opportunities for enterprises to efficiently monitor and repair assets. Use this industrial IoT white paper, which explores the financial impacts of applying insights from operational IIoT data to physical maintenance processes.
Posted: 10 Dec 2019 | Published: 10 Dec 2019

Hitachi Vantara

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