Business of Information Technology  >   Business Processes  >   Customer Service  >  

e-Support

RSS Feed   
e-Support Reports
 
Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Published: 04 Sep 2008

Infor

AI in the Contact Center: Balancing Automation and the Human Touch
sponsored by Talkdesk
WEBCAST: Watch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.
Posted: 29 Aug 2019 | Premiered: Aug 29, 2019

Talkdesk

CX in Automotive 4 Reasons to Think Beyond the Screen
sponsored by DMI Inc
WHITE PAPER: Read this white paper to learn how to work around over-reliance on UI overload, and create a truly unique CX that differentiates by delivering what users don't know they want yet.
Posted: 18 Sep 2019 | Published: 18 Sep 2019

DMI Inc

CRM and Customer Care Working Together to Drive Customer Satisfaction and Loyalty
sponsored by Avtex
WHITE PAPER: It’s a tag-team effort between a strong CRM solution and involved customer care—read this white paper to learn how to empower your customer relationships by embracing both of these tactics harmoniously.
Posted: 02 Oct 2019 | Published: 02 Oct 2019

Avtex

InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
sponsored by Avtex
WHITE PAPER: How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.
Posted: 19 Sep 2019 | Published: 31 Dec 2017

Avtex

4 Critical Business Challenges Faced by Support
sponsored by Coveo
RESOURCE: Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

Coveo

Upgrade/Downgrade: Subscription Changes on the Fly
sponsored by Fusebill
PRODUCT OVERVIEW: The ability to manage customer lifecycles and optimize for revenue growth is critical for subscription-centric organizations. Read this white paper to learn how—through utilizing Fusebill's subscription upgrade/downgrade capabilities—you can adjust subscription offerings on the fly.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Fusebill

What Service Desk and Support Center Managers Should Know About AI
sponsored by Symphony SummitAI
WEBCAST: AI and automation have a lot to offer the service desk and support industries—watch this webinar to learn what you may want to know about AI, if you're looking to optimize the customer support experience.
Posted: 28 Aug 2019 | Premiered: Aug 28, 2019

Symphony SummitAI

The Model for Modern Marketing
sponsored by Adobe Inc
RESEARCH CONTENT: View this white paper to learn how outdated marketing strategies are failing today's businesses and consumers. Uncover how CMOs can improve their marketing strategies by taking on a new, truly customer-centric approach, and explore how a modern day marketing model can help improve customer satisfaction and jumpstart your business success.
Posted: 27 Aug 2019 | Published: 27 Aug 2019

Adobe Inc

Conversational UX: The Why and How of Chat Strategy
sponsored by Avtex
WEBCAST: Watch this webinar to learn how a more conversational UX can create a seamless, 24/7-ready CX and free up your agents for more complex problems.
Posted: 27 Sep 2019 | Premiered: Sep 27, 2019

Avtex
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement