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Case Study: How supercomputing is transforming experimental science
sponsored by ComputerWeekly.com
EGUIDE: NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible
Posted: 03 Jul 2020 | Published: 03 Jul 2020

ComputerWeekly.com

Streamline customer service with digital workflow
sponsored by ServiceNow
WHITE PAPER: As ServiceNow puts it, behind every great customer service experience is a great digital workflow. With this guide, learn how digitizing workflows can help you deliver better customer experiences—even when the unexpected happens. Read the guide here.
Posted: 12 Apr 2021 | Published: 12 Apr 2021

ServiceNow

5 Strategies to Deliver Customer Service in Information Technology
sponsored by Freshworks
EBOOK: PH
Posted: 27 Sep 2021 | Published: 27 Sep 2021

Freshworks

Getting the best out of robotic process automation
sponsored by ComputerWeekly.com
EGUIDE: IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.
Posted: 19 Feb 2021 | Published: 19 Feb 2021

ComputerWeekly.com

Consumer Preferences for Conversational Commerce
sponsored by LivePerson
WHITE PAPER: Access the results of this LivePerson survey to learn how customer trends and expectations around messaging are changing and discover how advanced messaging capabilities can help you attract a wide range of customers across the buying cycle.
Posted: 12 Jul 2021 | Published: 12 Jul 2021

LivePerson

QR Codes are Having their Moment
sponsored by LivePerson
WHITE PAPER: The pandemic has accelerated QR code adoption, as even the most casual consumer has become familiar with using QR code menus, check-ins, tour guides, and more. Access this white paper to discover the top 5 breakthrough uses for QR codes and see how they can serve as simple, cost-effective customer engagement strategies for all companies.
Posted: 13 Jul 2021 | Published: 13 Jul 2020

LivePerson

Create great experiences in your contact center
sponsored by TechTarget
RESOURCE: You think your organizations has the best contact center, but there's no real way to know without tracking and measuring the right KPIs. Get your copy—after a brief survey—and expert advice on tracking service metrics, lowering support costs, and much more. And more
Posted: 01 Mar 2021 | Published: 03 Oct 2021

TechTarget

6 ways to use technology to improve employee experience
sponsored by Allganize
BLOG: Technology is only one component of the employee experience, but savvy deployment makes a difference.Explore some promising tools, and tips for fitting them into an EX strategy, in this article, which you can access after a brief survey.
Posted: 03 Aug 2021 | Published: 03 Aug 2021


Loyalty & Retention. Not Synonyms.
sponsored by Alchemer
WEBCAST: Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.
Posted: 17 Feb 2021 | Premiered: Feb 17, 2021

Alchemer

Four Journeys One Destination Customer Experience Excellence
sponsored by Cisco Webex
EBOOK: PH
Posted: 13 Oct 2021 | Published: 13 Oct 2021

Cisco Webex
 

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