Telephony Software

EGUIDE: If businesses are to implement a VoIP, then they must consider how it fits into a larger communications framework. If they can do this successfully, then they’ll be able to reap the benefits of VoIP. Read our expert guide to learn what VoIP is, how it works and key features enterprises should consider when choosing a VoIP solution.

Posted: 19 Nov 2020 | Published: 19 Nov 2020

EZINE: In this week's Computer Weekly, we examine the impact of climate change on datacentres as potential victims and contributors to the problem. We look at the rise of voice channels and how IT leaders can use the technology for better customer experience. And we ask what lessons must be learned from Ecuador's citizens' data breach. Read the issue now.

Posted: 23 Sep 2019 | Published: 24 Sep 2019

WEBCAST: Given there’s no sign organizations will soon return to office-based work, IT teams must focus on providing security for voice and video applications. In this webinar, explore the most common threats, such as VoIP and video attacks, and learn how security teams can best counter them through effective prevention, detection and mitigation strategies.

Posted: 05 Jan 2021 | Premiered: Jan 5, 2021

WHITE PAPER: Access this resource for insight into creating an effective communications infrastructure today, facing challenges such as maintaining service quality, managing data security, and protecting employee privacy.

Posted: 02 Mar 2012 | Published: 01 Sep 2010

EBOOK: This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future.

Posted: 09 Nov 2009 | Published: 09 Nov 2009

WHITE PAPER: Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers.

Posted: 03 Jan 2011 | Published: 03 Jan 2011

WHITE PAPER: This case study take an in-depth look at how one manufacturing company was able to enhance their Microsoft Lync and SharePoint solutions to improve user experience and cut travel costs.

Posted: 27 Sep 2013 | Published: 27 Sep 2013

WHITE PAPER: This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.

Posted: 23 Jun 2011 | Published: 23 Jun 2011

DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.

Posted: 11 Jul 2008 | Published: 01 Jul 2008

CASE STUDY: This exclusive case study discusses how a multi-location auction company utilized an SIP solution that enabled them to capitalize on their investments in data and voice communications and maximize the performance of their IP.

Posted: 24 Jan 2014 | Published: 24 Jan 2014