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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

3 Reasons Why Your SMB Needs A Managed Service Provider
sponsored by Datalink Networks
WHITE PAPER: Managed service providers (MSPs) can help SMBs cost-effectively manage, service and support IT processes. Download this white paper to learn 3 more reasons to consider an MSP for IT tasks, including reduced human error and focused direction.
Posted: 07 Jan 2021 | Published: 07 Jan 2021

Datalink Networks

How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

ServiceNow

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits
sponsored by ComputerWeekly.com
EZINE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment.
Posted: 11 May 2020 | Published: 21 May 2020

ComputerWeekly.com

How To React To The Impact Of The Cloud On It Operations Monitoring
sponsored by OpsRamp
ANALYST REPORT: Access this Gardener report to learn 3 recommendations for how I&O leaders can transform their IT operations with cloud monitoring, key steps to monitoring cloud environments, cloud technology & visibility gaps to watch for, general skills needs for cloud monitoring, and much more.
Posted: 11 Nov 2020 | Published: 11 Feb 2020

OpsRamp

A Computer Weekly buyer's guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 04 Jan 2021 | Published: 04 Jan 2021

ComputerWeekly.com

The State of Service Management
sponsored by SolarWinds, Inc.
RESOURCE: Many organizations today are using on-premise IT service management (ITSM) solutions. But organizations are increasingly moving to ITSM solutions that are hosted in the cloud for greater flexibility and lower costs.
Posted: 20 Apr 2020 | Published: 10 Mar 2020

SolarWinds, Inc.

Red Hat, IBM and SAP: Collaborating on Bridging the Intelligent Enterprise with a Cloud-Native Future
sponsored by Red Hat
WHITE PAPER: As new developments emerge in the cloud, companies are starting to realize that open, flexible solutions are needed to ensure their IT architecture can deal with whatever change the future brings. Read on to learn how Red Hat is partnering with IBM and SAP to create open, consistent development experiences across VMs, containers, and more.
Posted: 16 Oct 2020 | Published: 25 Jun 2020

Red Hat

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits
sponsored by ComputerWeekly.com
EGUIDE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment.
Posted: 04 Dec 2020 | Published: 04 Dec 2020

ComputerWeekly.com
 

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