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5 Reasons Why Your Service Catalog Isn't Delivering
sponsored by Espressive
WHITE PAPER: When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response.
Posted: 01 Nov 2018 | Published: 01 Nov 2018

Espressive

CW Europe – June 2018
sponsored by ComputerWeekly.com
EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
Posted: 08 Jun 2018 | Published: 08 Jun 2018

ComputerWeekly.com

Seamless ITSM Integration for Acquisitions
sponsored by ServiceNow
WHITE PAPER: Acquisitions always result in a fair amount of organizational restructuring, but IT teams in particular tend to wind up face-to-face with a disproportionate amount of service issues. Click inside to learn how one company's IT team tackled a large amount of acquisitions head-on with the help of an integrated ITSM platform.
Posted: 18 Oct 2018 | Published: 20 Mar 2019

ServiceNow

CW Benelux ezine November 2018
sponsored by ComputerWeekly.com
EZINE: The Netherlands is a hotbed for digital developments, whether it's developing a port that will host autonomous ships or the proliferation of contactless payments. Its population is open to new ideas and it has a rich tech startup scene with a large community of techies.
Posted: 02 Nov 2018 | Published: 08 Nov 2018

ComputerWeekly.com

The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018

ServiceNow

How a Modern IT Service Delivery Approach Can Support a University's Education Excellence
sponsored by ServiceNow
WHITE PAPER: University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.
Posted: 14 Nov 2018 | Published: 20 Jan 2018

ServiceNow

Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by Micro Focus
WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 25 Oct 2018 | Published: 23 Aug 2018

Micro Focus

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

The First Steps Towards Hybrid IT
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Continue reading to learn how to take the first steps towards building a hybrid IT infrastructure of your own, and how to determine which bits and pieces you'll need to align with business goals, take advantage of disruptive technology, and more.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Hewlett Packard Enterprise

The Complete Guide to Choosing an Online Help Desk
sponsored by Freshworks
WHITE PAPER: Today's customers expect to be able to start an interaction in one helpdesk channel and be able to complete it in a different one – a feature complicated by using multiple support tools. Learn how to deliver a seamless support experience by choosing an online helpdesk that can do it all.
Posted: 31 May 2018 | Published: 31 May 2018

Freshworks
 

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