Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Examine your desktop virtualization goals and determine which users you want to virtualize in this expert discussion with Brian Madden. Discover how your goals will change the way you implement your desktop virtualization initiative.
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
This whitepaper explains how business people are allowed to directly define how their business rules are being executed with a BRMS; and, perhaps more important, how it facilitates change in an easy, safe and reliable manner.
Inside this E-Guide, read through some Active Directory organization strategies designed to minimize the headaches that often accompany user group restructuring projects – and ultimately reduce the time spent sifting through messy group architectures.
Why is a pilot implementation so important? This presentation transcript will help you understand how a desktop virtualization pilot works, how to select the right user group, why it's critical to the success of a full desktop virtualization implementation; and what you need to consider before getting started.