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DECUS Reports
 
Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

The Cloud People: Safe and Continuous Development in ServiceNow
sponsored by ServiceNow
WEBCAST: In this session on Safe and Continuous Development in ServiceNow, ServiceNow will cover the advantages of using DevOps and typical challenges it can help you solve. They will also show you how to use DevOps in ServiceNow in a demo. They end the session by giving you some benefits and business outcomes.
Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

ServiceNow

A to Z of new ITSM tool Implementation
sponsored by Freshworks
EBOOK: This 30-page eBook explores the “A to Z” of ITSM software implementation, with actionable tips on: selecting your new tool, developing a relationship with your ITSM vendor, communicating & documenting your plan, and more. Grab your copy to get started.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

Freshworks

Introduction to Perspectium
sponsored by ServiceNow
WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

ServiceNow

Palo Alto Networks rockets resiliency by transforming IT
sponsored by ServiceNow
WEBCAST: Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization.
Posted: 09 Nov 2020 | Premiered: Nov 9, 2020

ServiceNow

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Presentation Transcript: Why Implement a Pilot Program for Desktop Virtualization? Why Now?
sponsored by DellEMC and Intel®
PRESENTATION TRANSCRIPT: Why is a pilot implementation so important?  This presentation transcript will help you understand how a desktop virtualization pilot works, how to select the right user group, why it's critical to the success of a full desktop virtualization implementation; and what you need to consider before getting started.
Posted: 12 Jul 2010 | Published: 12 Jul 2010

DellEMC and Intel®

Easy Active Directory Clean-Up Tips
sponsored by One Identity
ESSENTIAL GUIDE: Inside this E-Guide, read through some Active Directory organization strategies designed to minimize the headaches that often accompany user group restructuring projects – and ultimately reduce the time spent sifting through messy group architectures.
Posted: 13 Mar 2019 | Published: 11 Mar 2019

One Identity

eBook: The Shortcut Guide to User Workspace Management - Chapter 4: Transforming to an Environment of User Workspace Management
sponsored by RES Software
EBOOK: You’ve already come to understand the workspace itself, and how that workspace can be made pervasive across the spectrum of delivery mechanisms.
Posted: 27 Oct 2010 | Published: 27 Oct 2010

RES Software

Which Users Should You Virtualize?
sponsored by Dell, Inc. and Intel®
PRESENTATION TRANSCRIPT: Examine your desktop virtualization goals and determine which users you want to virtualize in this expert discussion with Brian Madden. Discover how your goals will change the way you implement your desktop virtualization initiative.
Posted: 22 Dec 2011 | Published: 22 Dec 2011

Dell, Inc. and Intel®
 

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