Customer Support

CASE STUDY: The Miami HEAT needed a more flexible, scalable CMS. By moving to Contentstack headless CMS and focusing on mobile, the HEAT gained additional customer visibility which helped this deliver next-level personalization. Read this case study to learn how they crafted an award-winning app that drove sales and brand engagement.

Posted: 28 Oct 2019 | Published: 28 Oct 2019

WEBCAST: Watch this webinar to learn how leading organizations are transforming their CX with a unified customer view, universal agents, and seamless customer engagement to deliver the CX modern customers expect.

Posted: 04 Nov 2019 | Premiered: Nov 4, 2019

RESOURCE: How can a digital customer experience help your organization? And more importantly, what does digital customer experience even mean? In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn how a DCX can benefit your organization

Posted: 15 Jul 2019 | Published: 15 Jul 2019

WHITE PAPER: While signing processes seem menial at first glance, they make a surprising impact on your customer experience – one of the major priorities in modern business. Download this Forrester report on the business and CX value along with ROI of an e-signature tool like Adobe Sign.

Posted: 12 Dec 2019 | Published: 12 Dec 2019

WHITE PAPER: Customer service organizations are making significant investments in emerging technologies like AI and analytics to deliver exceptional experiences. Learn how you can integrate intelligent technologies to improve customer service with the help of ServiceNow in this white paper.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

WEBCAST: Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.

Posted: 05 Nov 2019 | Premiered: Nov 4, 2019

EBOOK: When looking for a solution, the customer wanted a system that could drive users toward more cost-effective channels, consolidate solutions, reduce SLA payments, and improve retrieval of case data. Open this eBook to learn about the solution they implemented, its 7 benefits, and Forrester’s cost benefit analysis.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

RESEARCH CONTENT: Recent trends in customer service have identified the need for a new framework—one that focuses on customers’ journeys and achieving operational excellence. Learn about it, and how you can get started on your customer experience transformation in this Customer Service 2019-2024 outlook.

Posted: 23 Jan 2020 | Published: 23 Jan 2020

WEBCAST: In this webinar, Appian thought leaders Michael Heffner and Todd Marthaler discuss why some financial institutions struggle to create personalized experiences that drive satisfaction and how new technologies can help leverage existing investments while modernizing contact center CX.

Posted: 05 Nov 2019 | Premiered: Nov 5, 2019

WHITE PAPER: In this white paper, explore 5 signs it's time to partner with a retail technology provider. Review how ecommerce businesses can benefit from retail technology partners, and discover if SFG is right for your organization.

Posted: 19 Aug 2019 | Published: 19 Aug 2019