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The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

NICE inContact

You Don’t Just Want Answers, You Want the Right Answers!
sponsored by Serviceaide
WEBCAST: Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.
Posted: 12 Jun 2020 | Premiered: Feb 6, 2020

Serviceaide

Case Study - Covid Clinic Goes Live with Five9 and Finds $2M in Savings
sponsored by Five9
CASE STUDY: PH
Posted: 05 Apr 2021 | Published: 05 Apr 2021

Five9

HaHas Self-Scanning Gone Mainstream?
sponsored by Scandit
WHITE PAPER: Worldwide research has found that 71% of adults are interested in using a Scan & Go application that allows them to purchase products. Self-scanning is now one of the key technologies that can underpin more contactless shopping experiences. Learn more about self-scanning going mainstream in this guide.
Posted: 25 Mar 2021 | Published: 25 Mar 2021

Scandit

Conversational AI for Retail Service Automation
sponsored by Five9
EGUIDE: PH
Posted: 05 Apr 2021 | Published: 05 Apr 2021

Five9

How IT Leaders Can Close The Gap To Delivering Frictionless Digital Customer Experiences
sponsored by OutSystems
WHITE PAPER: Creating a superior digital customer experience is critical for any business wanting to thrive in 2021 and beyond. In this article, explore how to achieve the agility a digital customer experience requires with an AI-powered platform. Find the details here.
Posted: 01 Apr 2021 | Published: 01 Apr 2021

OutSystems

Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes
sponsored by CloudCall Ltd
EBOOK: Recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call. Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,
Posted: 11 Nov 2020 | Published: 11 Nov 2020

CloudCall Ltd

Long Hold Times are Killing Your Customer Experience
sponsored by RingCentral
WHITE PAPER: If one thing is clear, it’s that customers absolutely hate being left on hold. Addressing this issue requires investment in strategies like proactive customer engagement, the development of digital channels for customer service, and chatbot incorporation. Read this white paper to learn more about boosting the call center customer experience.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

NWN EMP Overview Webinar
sponsored by NWN Corporation
WEBCAST: The NWN Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – offering advanced analytics, reporting, customer success center, and proactive alerting. Learn more about the solution in this webinar.
Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

NWN Corporation

Remote Agent Playbook
sponsored by RingCentral
EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020

RingCentral
 

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