Customer Support Reports

The Do’s and Don'ts of Audience Engagement
sponsored by BrightTALK by TechTarget
BRIGHTTALK WEBINAR: Webinars should be a crucial part of any marketing strategy. In order to effectively engage buyers, content creators need to take a more interactive approach to deliver a meaningful webinar. Tune into this webinar to learn more.
Posted: 30 Oct 2023 | Published: 30 Oct 2023

BrightTALK by TechTarget

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?
sponsored by ABS Associates, Inc.
WHITE PAPER: Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
Posted: 13 Feb 2008 | Published: 13 Feb 2008

ABS Associates, Inc.

Quality Data - Fuel for Your CRM Engine
sponsored by Hoover's, Inc. A D&B Company
WHITE PAPER: A CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention.
Posted: 02 Jan 2007 | Published: 13 Feb 2006

Hoover's, Inc. A D&B Company

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance
sponsored by IBM
WHITE PAPER: This paper explains how to excel at customer service using the best tools for the task.
Posted: 17 Mar 2008 | Published: 01 Jul 2007

IBM

Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
WHITE PAPER: With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
Posted: 26 Jan 2009 | Published: 26 Jan 2009

Oracle Corporation

Bowen & Groves Honored in Fifth Annual International Business Awards(SM)
sponsored by Bowen & Groves
PRESS RELEASE: Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: 16 Sep 2008 | Published: 22 Jul 2008

Bowen & Groves

The Evolution of Asset Management
sponsored by IBM Line of Business
WHITE PAPER: This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses.
Posted: 16 Jun 2008 | Published: 01 Feb 2008

IBM Line of Business

Executive Insight: Multi-Sourcing in the Call Center
sponsored by inContact
WHITE PAPER: This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".
Posted: 20 Feb 2009 | Published: 20 Feb 2009

inContact

Demystifying Customer Service Correspondence Work Flow in Cards
sponsored by Wipro
WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
Posted: 13 May 2009 | Published: 12 May 2009

Wipro

School Bus Operator Drives Competitive Advantage with Blackberry Solution
sponsored by BlackBerry
CASE STUDY: Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone.
Posted: 25 Feb 2009 | Published: 25 Feb 2009

BlackBerry