Why Omnichannel Customer Support is No Fairytale
sponsored by Zendesk
WHITE PAPER:
Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.
Posted: 25 Oct 2018 | Published: 25 Oct 2018
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CRM as a CX Enabler
sponsored by Avtex
WHITE PAPER:
CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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Case Study: Honda Deploys Machine Learning with IBM Watson
sponsored by IBM
CASE STUDY:
IDC estimates that unstructured data is growing by 40% per year. This IDC case study explores how Honda used machine learning and text analytics to respond faster to the unstructured data from customer feedback.
Posted: 11 Jul 2018 | Published: 31 May 2017
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11 Cloud Contact Center Providers That Matter & How They Stack Up
sponsored by Serenova
ANALYST REPORT:
In this Forrester report, learn about 11 contact center providers and how they measure up and help customer service leaders select the right cloud contact center provider for their needs.
Posted: 25 Oct 2018 | Published: 25 Sep 2018
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Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:
Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
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Using AI for Better Self-Service
sponsored by Zendesk
RESOURCE:
Everyone expects personalized interactions from businesses now. But how can you apply this to your support desk to provide employees with self-service? Read this resource for 5 areas where AI can be used to enhance your business' self-service offerings.
Posted: 23 Oct 2018 | Published: 23 Oct 2018
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Services Packages for Customer Service Management (CSM)
sponsored by ServiceNow
WHITE PAPER:
Inside, learn about customer service management services, and how they can address challenges through an effortless customer experience while proactively resolving issues.
Posted: 19 Oct 2018 | Published: 19 Oct 2018
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Ten Imperatives to Build Digital Customer Engagement
sponsored by Oracle
RESOURCE:
To keep up with unpredictable markets, 24% of organizations said enabling digital capabilities is their top priority. Inside, explore an outline of 10 imperatives for true digital customer engagement that can help you deliver transformative customer experience.
Posted: 02 Nov 2018 | Published: 02 Nov 2018
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The Evolving E-Commerce Consumer Journey
sponsored by ChannelAdvisor
RESOURCE:
In this resource, find out how a cloud-based e-commerce platform can enable retailers and branded manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels to transform the consumer journey.
Posted: 03 Oct 2018 | Published: 03 Oct 2018
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Your Roadmap to Intelligent Assisted Support
sponsored by Coveo
WHITE PAPER:
This e-book highlights the foundation to delivering more effortless and efficient support experiences that leverage your company's collective knowledge. You can explore a practical guide for customer support, knowledge management and customer experience leaders to create a roadmap toward intelligence assisted support.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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