Customer Support White Papers, Software Downloads, Definition and Webcasts

Business of Information Technology > Business Processes >
Customer Support Reports

Computer Weekly – 11 October 2022: Government bins IR35 reforms – what you need to know sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, after the government scrapped its IR35 reforms, we examine what IT contractors need to know. With hybrid working, employee experience is a priority – we look at how it meshes with customer experience initiatives. And we assess the options for unstructured data storage in the cloud and on-premise. Read the issue now. Posted: 07 Oct 2022 \| Published: 11 Oct 2022 TOPICS: Application Programming Interfaces \| CIOs \| Cloud Computing \| Cloud Management \| Cloud Storage \| Contracts \| Customer Satisfaction \| Customer Service \| Data Management \| IT Consulting Services \| IT Workforce \| Legacy Applications Software \| Tax Law \| Unstructured Data \| Workforce Planning

Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now. Posted: 10 Jan 2022 \| Published: 11 Jan 2022 TOPICS: Cloud Computing \| Cloud Storage \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Data Analytics \| Data Management \| Data Modeling \| eCommerce \| eCommerce Services \| Hybrid clouds \| Retail Channels \| Social Computing \| Social Networking \| Storage Architectures \| Storage Best Practices \| Workforce Planning

Computer Weekly – 14 January 2025: Generating customer experience at NatWest Bank sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer's guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now. Posted: 13 Jan 2025 \| Published: 14 Jan 2025 TOPICS: Application Development \| Applications Software \| Artificial Intelligence \| CIOs \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Financial Service Providers \| Financial Services \| IT Management \| IT Service Management \| IT Workforce \| Mobile Payments \| Regulatory Compliance

Keep Your Hard Drive sponsored by DellEMC and Intel® DATA SHEET: The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives. Posted: 09 Jan 2009 \| Published: 09 Jan 2009 TOPICS: Customer Service \| Data Recovery \| Data Security \| Hard Disks \| Hardware Management \| Intellectual Property

Dell ProSupport Laptop Tracking and Recovery sponsored by DellEMC and Intel® DATA SHEET: The Dell ProSupport Laptop Tracking and Recovery Service helps protect your data by enabling you to track your mobile systems in the event a system is lost or stolen. Posted: 09 Jan 2009 \| Published: 09 Jan 2009 TOPICS: Customer Service \| Data Recovery \| Data Security \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Security Systems \| SMBs

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

Infor CRM Interaction Advisor sponsored by Infor CRM PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Posted: 22 Jul 2009 \| Premiered: 22 Jul 2009 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

Choosing the Right Enterprise Report-Management System for Your Enterprise, Buyer's Guide: Purchasing Criteria sponsored by IBM WHITE PAPER: Download this buyer's guide to learn what you need from an enterprise report management solution. Posted: 17 Mar 2008 \| Published: 01 Jun 2007 TOPICS: Customer Service \| ERM \| Productivity \| Return On Investment

Engaging with the New eLearning sponsored by Adobe WHITE PAPER: Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs. Posted: 14 Aug 2008 \| Published: 14 Aug 2008 TOPICS: Blogs \| Business Intelligence \| Customer Service \| Educational Software \| eLearning \| Enterprise Portals \| PDA

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Posted: 20 Feb 2009 \| Published: 20 Feb 2009 TOPICS: Business Processes \| CRM \| Customer Loyalty \| Customer Service \| Data Mining \| Databases \| Instant Messaging \| Marketing

Customer Support Reports