Customer Support

EBOOK: To encourage CX prioritization, it is crucial to learn about 2020 developments that will inform their marketing strategy. Read this e-book to discover 3 key developments for APAC marketers that, along with technology investments do just that.

Posted: 06 Mar 2020 | Published: 06 Mar 2020

WHITE PAPER: Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere. Download this “CX Pro’s Guide to Speech Analytics” to explore all the need-to-know details and learn how you can use them to enhance and improve CX.

Posted: 19 Mar 2020 | Published: 19 Mar 2020

CASE STUDY: Read this case study to learn how—with Content Composer—the Department of Labor and Industry was able to streamline critical customer-focused processes, ultimately improving CX for area residents.

Posted: 30 Jul 2019 | Published: 30 Jul 2019

WHITE PAPER: Leading financial companies know that a good customer experience is crucial to keeping customers happy and loyal, and that the best customer experiences don’t end when the customers walk out your doors. Read on to see how digital communications and modern apps are being used to grow the customer experience to new heights.

Posted: 25 Mar 2020 | Published: 25 Mar 2019

EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

WHITE PAPER: View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

CASE STUDY: Kronos, a leader in workforce and human capital management, struggled to meet growing demands for scalability and faceted search. With the help of an AI-powered enterprise search solution, Kronos successfully deployed a cognitive search engine that allowed insight into deep analytics while improving customer self-service. Learn more in this guide.

Posted: 11 Mar 2020 | Published: 11 Mar 2020

WHITE PAPER: Today’s enterprises are more readily investing in new contact center technologies—chiefly self-service and automation. Download this white paper to learn the different ways organizations are implementing them to create a collaborative contact center.

Posted: 26 Feb 2020 | Published: 26 Feb 2020

WHITE PAPER: In order to make serverless computing work for your customers, it first has to work for your organization. With a serverless monitoring solution, organizations can access the metrics needed to better understand customer experiences. Learn more about serverless monitoring and customer experience in this guide.

Posted: 02 Apr 2020 | Published: 02 Apr 2020

WEBCAST: View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.

Posted: 26 Sep 2019 | Premiered: Apr 4, 2018