Airbnb's Custom 360-View of the Customer
sponsored by Zendesk
CASE STUDY:
Uncover how Airbnb's Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb's platform and extends the duration of a stay.
Posted: 14 Mar 2018 | Published: 14 Mar 2018
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Proactively Responding to the Mobile Shift to Deliver a Better CX
sponsored by West IP Communications
ANALYST REPORT:
Digital disruption is changing the market as we know it forever. Businesses can find solace in this, though, as the increasing use and reliance on mobile devices delivers us valuable insights into improving CX. Read this white paper to find out how.
Posted: 17 Dec 2018 | Published: 30 Nov 2018
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Build a Better Maze: How to Inspire Exploration and Discovery with Improved Media Recommendations
sponsored by SoftServe
WHITE PAPER:
Download this white paper to learn about the process of building a media recommendation engine that is capable of inspiring the viewer and delivering competitive differentiation.
Posted: 15 Feb 2019 | Published: 15 Feb 2019
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Digitally Transform Customer Service Management
sponsored by ServiceNow
EBOOK:
Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover why self-service, automation, and multi-channel support are essential for your next customer service platform.
Posted: 14 Mar 2019 | Published: 31 Dec 2018
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What Are Your Most Important Customer Service Objectives?
sponsored by Zendesk
RESOURCE:
In this resource, uncover insight from experts in the customer service field about what goals customer service attempts to achieve, and how those goals contribute to the larger company mission.
Posted: 05 Sep 2018 | Published: 28 Mar 2018
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Lessons from the Front Lines: Making ABM Work for You
sponsored by TechTarget
PRESENTATION:
This presentation draws on TechTarget's experience supporting 300+ ABM implementations to help marketers break down the complexities of Account-based marketing and simplify execution. Read on to understand best practices and lessons learned based on real life customer use cases.
Posted: 27 Nov 2018 | Published: 31 Mar 2017
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Providing Great Customer Service Through Social Media
sponsored by Zendesk
WHITE PAPER:
One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own.
Posted: 25 Oct 2017 | Published: 25 Oct 2017
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5 Must-Haves for Compelling Customer Engagement
sponsored by Xpertdoc
EBOOK:
How do you create compelling customer engagement? In this e-book, uncover 5 essential strategies for driving customer engagement with digital document creation and management. Download now to get started building your customer engagement strategy, and explore the benefits of a personalized approach.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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How to Be a Customer Experience Leader
sponsored by West IP Communications
WHITE PAPER:
According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017
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Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:
Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
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