How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
|
|
|
The Links Connecting to Loyalty
sponsored by Alchemer
WEBCAST:
One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021
|
|
|
A Computer Weekly buyer’s guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE:
Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 01 Jul 2021 | Published: 01 Jul 2021
|
|
|
5 Benefits of Developing Diversity in Customer Service
sponsored by Freshworks
EBOOK:
PH
Posted: 27 Sep 2021 | Published: 27 Sep 2021
|
|
|
Streamline customer service with digital workflow
sponsored by ServiceNow
WHITE PAPER:
As ServiceNow puts it, behind every great customer service experience is a great digital workflow. With this guide, learn how digitizing workflows can help you deliver better customer experiences—even when the unexpected happens. Read the guide here.
Posted: 12 Apr 2021 | Published: 12 Apr 2021
|
|
|
4 Key Drivers of Change in Customer Experience
sponsored by ServiceNow
WHITE PAPER:
Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.
Posted: 26 Jan 2021 | Published: 22 Jan 2021
|
|
|
Improving the Customer Experience Journey with Analytics
sponsored by ConvergeOne
EGUIDE:
Explore why customer service can be the biggest component of customer retention and how companies applied AI, machine learning and predictive analytics to help provide better customer service.
Posted: 09 May 2018 | Published: 09 May 2018
|
|
|
Computer Weekly - 19 October 2021: Making the case for and against police use of facial recognition technology
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, as the Met Police enhances its facial recognition capabilities, we examine the pros and cons of law enforcement use of the technology. Three in five IT professionals want a new job – is there a tech exodus in the industry? And we take an in-depth look at the growth of the Nordic datacentre sector. Read the issue now.
Posted: 17 Oct 2021 | Published: 19 Oct 2021
|
|
|
Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE:
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
|
|
|
Advanced self-service platforms open new customer frontiers
sponsored by SearchCRM
EBOOK:
Customer service and self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Read this e-book to learn what works, what doesn't and what needs improvement.
Posted: 22 Jul 2019 | Published: 22 Jul 2019
|
|
|
|
|
|
