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Computer Weekly – 14 January 2025: Generating customer experience at NatWest Bank sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer's guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now. Posted: 13 Jan 2025 \| Published: 14 Jan 2025 TOPICS: Application Development \| Applications Software \| Artificial Intelligence \| CIOs \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Financial Service Providers \| Financial Services \| IT Management \| IT Service Management \| IT Workforce \| Mobile Payments \| Regulatory Compliance

Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now. Posted: 23 Feb 2024 \| Published: 27 Feb 2024 TOPICS: CIOs \| Cloud Computing \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Hybrid clouds \| Licensing \| Microsoft Office \| Retail Channels \| Software Licensing \| Unified Messaging Systems

Computer Weekly - 12 October 2021: How AI - and puffins - are boosting renewable energy sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how an artificial intelligence system for tracking puffins could help boost renewable energy use. We examine the often-overlooked, but often damaging, diversity issue of age discrimination in tech. And we look at the key considerations when choosing enterprise cloud file services. Read the issue now. Posted: 11 Oct 2021 \| Published: 11 Oct 2021 TOPICS: Artificial Intelligence \| Careers \| CIOs \| Cloud Computing \| Cloud Storage Services \| Customer Service \| Customer Support Software \| Energy Efficiency \| Financial Applications Software \| Financial Services \| Financial Systems \| Power Generation Equipment \| Power Supplies

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times sponsored by SAP America, Inc. IT BRIEFING: This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. Posted: 17 Apr 2009 \| Published: 17 Apr 2009 TOPICS: Business Process Management \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| ERP \| Mobile CRM \| SAP (Product) \| Social Networking

Engaging with the New eLearning sponsored by Adobe WHITE PAPER: Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs. Posted: 14 Aug 2008 \| Published: 14 Aug 2008 TOPICS: Blogs \| Business Intelligence \| Customer Service \| Educational Software \| eLearning \| Enterprise Portals \| PDA

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch sponsored by Teleformix DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. Posted: 11 Jul 2008 \| Published: 01 Jul 2008 TOPICS: Call Center Management \| Call Center Software \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control \| Telephony Systems \| Voice Communications Software

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? sponsored by Cisco Systems, Inc. WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 25 Sep 2008 \| Published: 25 Sep 2008 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Economic Environment

Keep Your Hard Drive sponsored by DellEMC and Intel® DATA SHEET: The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives. Posted: 09 Jan 2009 \| Published: 09 Jan 2009 TOPICS: Customer Service \| Data Recovery \| Data Security \| Hard Disks \| Hardware Management \| Intellectual Property

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management sponsored by SpringCM WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. Posted: 16 Apr 2008 \| Published: 11 Oct 2010 TOPICS: Best Practices \| Contract Management \| Contract Management Software \| CRM \| Customer Service \| ROI \| SMB \| Software

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service sponsored by SAP America, Inc. WHITE PAPER: Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation. Posted: 04 Feb 2008 \| Published: 01 Jan 2006 TOPICS: Customer Service \| Data Management \| IT Infrastructure \| SAP NetWeaver \| Web Services

Customer Support Reports