Empower the Digital Workplace with Enterprise Chatbots
sponsored by BMC
WHITE PAPER:
In this white paper, learn how enterprise chatbots can be used to meet changing employee expectations. Discover the benefits of chatbot technology, and explore how chatbots can help your organization increase business agility and improve cost savings.
Posted: 17 May 2019 | Published: 17 May 2019
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Shifting Toward Enterprise-Grade AI
sponsored by IBM
ANALYST REPORT:
In this executive report, learn about the top 5 business functions where AI is expected to drive value, how executives' views on AI have evolved in the past 2 years, and real-world examples of enterprise-grade AI initiatives
Posted: 01 Aug 2019 | Published: 01 Aug 2019
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4 Critical Business Challenges Faced by Support
sponsored by Coveo
RESOURCE:
Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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7 Best Practices for Building Customer Loyalty
sponsored by Genesys
EBOOK:
What's the best way to build and keep customer loyalty in the face of shifting customer expectations? View this e-book to unlock the key to steadfast customer loyalty, and discover 7 best practices for building and sustaining customer loyalty in the digital age.
Posted: 12 Jul 2019 | Published: 31 Dec 2018
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It's Good to Talk Even in a High Tech World
sponsored by British Telecommunications PLC
WHITE PAPER:
View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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How Analytics is Adapting to a Changing Customer Service Paradigm
sponsored by NICE & Converge One
WHITE PAPER:
Read this white paper to learn how you can reap the full benefits of the customer journey, and create a feedback loop that continuously improves the customer experience you deliver.
Posted: 05 Aug 2019 | Published: 05 Aug 2019
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Advanced self-service platforms open new customer frontiers
sponsored by SearchCRM
EBOOK:
Customer service and self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Read this e-book to learn what works, what doesn't and what needs improvement.
Posted: 22 Jul 2019 | Published: 22 Jul 2019
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Dynamic Case Management - A Key Capability in the Contact Center
sponsored by Appian
WHITE PAPER:
Dynamic case management helps simplify complex interactions so customer service agents can provide resolutions faster—improving CX and customer retention. Read this white paper to learn how Appian Intelligent Contact Center with dynamic case management capabilities can help your call center exceed the KPIs that matter most.
Posted: 07 Jun 2019 | Published: 31 Dec 2018
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The Future of the Contact Center
sponsored by Avaya
RESEARCH CONTENT:
In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.
Posted: 24 May 2019 | Published: 25 Apr 2019
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AI Now: Transforming Customer Experience Today
sponsored by Talkdesk
WEBCAST:
There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.
Posted: 30 Aug 2019 | Premiered: Aug 30, 2019
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