Customer Support

ANALYST REPORT: Find out customer insights pros can consider digital intelligence to meet and exceed the expectations of their customers, and how the top 10 digital intelligence platform providers compare.

Posted: 19 Apr 2018 | Published: 04 Apr 2017

RESEARCH CONTENT: In this DataIQ research report, find out how aware customers are of the way data is collected from their digital footprint, as well as how businesses will have to approach their reliance on customer data to deliver personalized customer experiences in light of GDPR compliance.

Posted: 16 Feb 2018 | Published: 31 Dec 2017

RESEARCH CONTENT: This TEC spotlight report examines a cloud-based contact center management platform. Find out how to support omnichannel customer engagement processes and discover how you can manage workforce collaboration, communications, and engagement workflows on a single platform.

Posted: 20 Mar 2018 | Published: 30 Nov 2017

WHITE PAPER: Are your sales leaders strivers, followers, skeptics or drivers when it comes to the digital transformation of your sales department? Learn how (and why) top-performing sales organizations are prioritizing digital transformation to unlock greater revenue growth. Plus, learn how to get your teams on board for your own transformation journey.

Posted: 09 Oct 2017 | Published: 09 Oct 2017

EGUIDE: In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.

Posted: 03 May 2017 | Published: 28 Apr 2017

CASE STUDY: Discover how companies like Xerox and L'Oreal adapted and refined their customer support offerings to help with their workforce and IT struggles.

Posted: 29 Nov 2017 | Published: 29 Nov 2017

EBOOK: Health insurers, providers, and community resources need to come together with the patient's well-being prioritized as a unifying mission. Explore some popular factors that comprise social determinants and impact health outcomes.

Posted: 06 Nov 2017 | Published: 06 Nov 2017

WHITE PAPER: One of the biggest challenges facing banks today is how to provide secure and trusted services while substantially improving customer experience. Take a closer look at this white paper to reveal a holistic multi-channel identity and access management platform that can improve the user experience and create a higher level of mutual trust.

Posted: 21 Sep 2017 | Published: 21 Sep 2017

WEBCAST: Hear from Alla Reznik and Jessica Smith from Verizon about the importance of the customer experience and how your organization can make the move from contact centers to experience centers while capturing the voice of the customers.

Posted: 22 Mar 2018 | Premiered: Oct 10, 2016

WHITE PAPER: Millennials are in the midst of their professional careers and have a steady income, making them a key shopping demographic. But there's another group poised to cause the next big shift in how we shop (and buy): Enter Generation Z. Discover this future power consumer, and how to give them what they want.

Posted: 13 Oct 2017 | Published: 13 Oct 2017