Aberdeen Report: The return on managing customer convenience in modern service programs
sponsored by ServiceNow
RESEARCH CONTENT:
Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort.
Posted: 13 Apr 2020 | Published: 13 Apr 2020
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What is VoIP?
sponsored by Verizon
RESOURCE:
Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.
Posted: 28 Jul 2020 | Published: 28 Jul 2020
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Strategies for building customer engagement during COVID-19
sponsored by Twilio
EBOOK:
Access this e-book to learn 5 strategies to build trust and engagement during emergencies and observe the role of technology in the era of remote working.
Posted: 29 Jul 2020 | Published: 29 Jul 2020
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Be where your customers need you to be
sponsored by Axway
DATA SHEET:
In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.
Posted: 13 May 2020 | Published: 13 May 2020
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Orchestrating enterprise wide recovery from COVID-19
sponsored by Fractal
WHITE PAPER:
With stay-at-home orders and remote work, the era of streaming content is at an all-time high. Learn about the 3 enterprise-wide strategies that can help drive a consistent customer experience as the market continues to rise and fall here.
Posted: 03 Aug 2020 | Published: 03 Aug 2020
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Remote Agent Playbook
sponsored by RingCentral
EBOOK:
Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020
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The Future of Customer Experience
sponsored by RingCentral
WEBCAST:
Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.
Posted: 16 Jun 2020 | Premiered: Jun 16, 2020
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The Importance of DEM in the Financial Services Industry
sponsored by Catchpoint Systems Inc.
WHITE PAPER:
Today’s tech-savvy customers expect an on-demand digital experience that’s equally savvy, posing a unique challenge in industries known for strict regulations. Jump into this eBook to learn how integrating a digital experience monitoring platform can give financial services organizations proactive insight into their customer-facing services.
Posted: 02 Mar 2020 | Published: 02 Mar 2020
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The Future of IVR Service Assurance
sponsored by Empirix
WHITE PAPER:
In order to retain customers, enterprises have been using Voice of the Customer (VOC) programs to boost ROI. And now, businesses are shifting to self-service IVR platforms to get the most out of VOC programs. Learn more in this guide.
Posted: 22 Jun 2020 | Published: 22 Jun 2020
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The future of marketing is creative.
sponsored by Adobe
WHITE PAPER:
Access to data makes us smarter—but all this information also makes us slower. With a plethora of customer data to sift through, businesses seize up. With this new Adobe guide, businesses can learn how to get back to using customer data productively.
Posted: 12 Jun 2020 | Published: 12 Jun 2020
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