What’s New in CSM
sponsored by ServiceNow
VIDEO:
ServiceNow Customer Service Management enhances business agility with improved processes for agents and expanded service channels for customers. Learn more about these new capabilities plus more and see them in action with demos.
Posted: 03 Nov 2020 | Premiered: 03 Nov 2020
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Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes
sponsored by CloudCall Ltd
EBOOK:
Recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call. Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,
Posted: 11 Nov 2020 | Published: 11 Nov 2020
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Adaptive Customer Excellence
sponsored by DXC
EBOOK:
Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.
Posted: 10 Sep 2020 | Published: 10 Sep 2020
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2 Real World Case Studies for Intelligent Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.
Posted: 11 Jun 2020 | Published: 11 Jun 2020
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Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation
sponsored by ServiceNow
WHITE PAPER:
Customer service organizations are making significant investments in emerging technologies like AI and analytics to deliver exceptional experiences. Learn how you can integrate intelligent technologies to improve customer service with the help of ServiceNow in this white paper.
Posted: 24 Jan 2020 | Published: 24 Jan 2020
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What Are Successful CX Leaders Doing Differently?
sponsored by Verizon
WHITE PAPER:
Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.
Posted: 25 Jun 2020 | Published: 16 Jan 2019
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Stephens & George Re-Aligns Its DR Strategy With Arcserve To Safeguard Customer Satisfaction
sponsored by arcserve
CASE STUDY:
Checkout this case study to learn the results of implementing Arcserve to fortify your backup and DR like reduced backup time, optimized disaster recovery, and protection for critical operations.
Posted: 08 Dec 2020 | Published: 08 Dec 2020
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Marketing Nation Success Series - Panasonic Europe
sponsored by Adobe
VIDEO:
In this 2-minute video, explore how Panasonic Europe uses Marketo. Panasonic Europe went from delivering 80 campaigns a year to delivering 375 campaigns a year thanks to the right customer engagement tools from Marketo. Learn about their journey here.
Posted: 27 Oct 2020 | Premiered: 29 Jun 2015
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Your Go-To Guide for Web Personalization with Progress Sitefinity
sponsored by Progress Software Corporation Sitefinity
EBOOK:
Download this e-book for a refresher of content personalization fundamentals and learn how Progress Sitefinity CMS and Sitefiniity Insight can help manage, organize, and deliver your content.
Posted: 15 May 2020 | Published: 15 May 2020
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Future-Proof Your Digital Experiences
sponsored by Progress Software Corporation Sitefinity
WEBCAST:
Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.
Posted: 30 Apr 2020 | Premiered: Feb 17, 2020
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