Customer Self Support

WHITE PAPER: The pandemic has accelerated QR code adoption, as even the most casual consumer has become familiar with using QR code menus, check-ins, tour guides, and more. Access this white paper to discover the top 5 breakthrough uses for QR codes and see how they can serve as simple, cost-effective customer engagement strategies for all companies.

Posted: 13 Jul 2021 | Published: 13 Jul 2020

EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?

Posted: 24 Dec 2019 | Published: 24 Dec 2019

ANALYST BRIEF: Organizations that excel when it comes to customer operations see clear benefits, like 20% year over year growth in annual revenue. Check out this Aberdeen research paper to learn how alignment of your back-office and service department—and deploying the right communication and workflow solutions—is the cornerstone of customer operations success.

Posted: 13 Aug 2021 | Published: 13 Aug 2021

CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

RESOURCE: Access this infographic to discover how data-driven connected intelligence is allowing retailers to personalize their customer experience, predict purchasing and inventory trends, create omnichannel customer engagement strategies, optimize business processes, and more.

Posted: 15 Mar 2021 | Published: 15 Mar 2021

RESOURCE: Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

Posted: 28 Sep 2020 | Published: 28 Sep 2020

WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

CASE STUDY: Access the following case study to reveal the CMS solution that Hornbach used to gain a 75% faster time-to-market for creation of multichannel and multilingual sites. Also discover how they used this system to virtually improve every aspect of their customer experience management process.

Posted: 21 Feb 2014 | Published: 21 Feb 2014

VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.

Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019