How to Be a Customer Experience Leader
sponsored by West IP Communications
WHITE PAPER:
According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017
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Autodesk Inc. - Speeding Customer Response Times by 99% with IBM Watson
sponsored by IBM
CASE STUDY:
In this case study, learn how Autodesk, a global leader in 3D computer-aided design, engineering, and entertainment software, developed a virtual agent to interact with customers contributing to a 10-point increase in customer satisfaction levels.
Posted: 13 Nov 2018 | Published: 13 Nov 2018
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6 Tips for Building a Thriving Help Center
sponsored by Zendesk
WHITE PAPER:
Uncover 6 tips for building a help center that thrives, and discover how you can meet the needs of your tech savvy customers.
Posted: 05 Dec 2017 | Published: 05 Dec 2017
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Services Packages for Customer Service Management (CSM)
sponsored by ServiceNow
WHITE PAPER:
Inside, learn about customer service management services, and how they can address challenges through an effortless customer experience while proactively resolving issues.
Posted: 19 Oct 2018 | Published: 19 Oct 2018
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The How-To Guide To Omnichannel Support
sponsored by Zendesk
WHITE PAPER:
Omnichannel customer support platforms allow businesses with the flexibility that they need in order to make their customer service more efficient. Read this report to learn how to properly implement a self-service customer support strategy within your organization.
Posted: 26 Oct 2018 | Published: 26 Oct 2018
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Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:
Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
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6 Ways Your EMR Is Coming Up Short and How CRM Can Help
sponsored by Microsoft
RESOURCE:
Electronic medical records (EMRs) are great for documentation, but in a value-based care model, that's not enough. Access this infographic to learn 6 ways that customer relationship management (CRM) software is able to engage patients where EMRs don't deliver.
Posted: 27 Jan 2017 | Published: 30 Dec 2016
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Personalized Marketing at Scale: How and Why
sponsored by Coveo
WHITE PAPER:
In this white paper, uncover ways to make creating and implementing your personalized marketing strategy easier, and the importance of clearly understanding what your website visitors want from personalization efforts.
Posted: 05 Oct 2018 | Published: 05 Oct 2018
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How car2go Improved Customer Onboarding, with Greater Satisfaction and Powerful Data Security
sponsored by Melissa
CASE STUDY:
In this case study, examine how German car rental company car2go improved customer satisfaction with a data quality solution that enables mobile capabilities for their users.
Posted: 24 May 2018 | Published: 24 May 2018
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Modernizing Customer Experience with Live Experience Cloud
sponsored by Oracle
VIDEO:
As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt. As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt.
Posted: 06 Nov 2018 | Premiered: 06 Nov 2018
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