Customer Knowledge Management

WHITE PAPER: The cloud presents a unique opportunity for businesses to create unified, flexible customer engagement and service systems. Unfortunately, most companies just don’t have the time, money, or expertise to build their own. Check out this Forrester report to learn the ROI and benefits of one solution, ServiceNow’s Customer Service Management platform.

Posted: 17 Nov 2020 | Published: 01 Aug 2020

WHITE PAPER: As businesses struggle through a turbulent economy and more competition than ever, a comparatively easy way to gain customers and earn their loyalty is by improving the experience you offer. Read on to learn 5 quick ways you can augment and improve your strategy for better business results.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

EZINE: An issue highlighting the changing purchasing habits and the need for the channel to have a wide base of client contacts

Posted: 10 Oct 2014 | Published: 10 Oct 2014

EGUIDE: In the following e-guide, Matt Schulz reveals how design thinking improves workflow and promotes innovation in app development. Also learn from experts how in-app analytics increase the likelihood of success in the design thinking outcome.

Posted: 01 Feb 2016 | Published: 24 Jan 2016

EBOOK: This expert handbook explores how to leverage context-aware technologies to create appropriately personalized customer experiences. Discover how to deliver on the promise of personalized content delivery with tools and strategies for web content management, marketing automation, machine learning, and more.

Posted: 19 Apr 2016 | Published: 15 Apr 2016

CASE STUDY: Find out how an integrated infrastructure platform increased performance and productivity for Almerys.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

WHITE PAPER: This white paper discusses one system that helps integrate enterprise applications to unleash the true potential of the Salesforce model. Access now to find out how your entire enterprise can capitalize on and benefit from Salesforce integration patterns.

Posted: 22 Jan 2015 | Published: 22 Jan 2015

EGUIDE: In this e-guide you will learn how the right infrastructure can allow your marketers to harness your existing data to create seamless, integrated experiences for your customers on any channel.

Posted: 23 Feb 2016 | Published: 16 Feb 2016

EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.

Posted: 28 Jun 2016 | Published: 24 Jun 2016

EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.

Posted: 25 Mar 2016 | Published: 15 Mar 2016