Customer Knowledge Management Reports

EGUIDE: Nearly half of organisations in APAC have bigger IT budgets this year, according to Informa TechTarget's Technology Spending Intentions study. Inside this report, we break down the top technology priorities of organisations in the region, plus read more about the major tech trends that are shaping buying decisions.

Posted: 06 Apr 2025 | Published: 31 Mar 2025

EGUIDE: In this case study, learn about Flybuys' migration to the cloud, how they integrated security from the start and developed a change management plan to ensure key stakeholders were proactively engaged.

Posted: 05 May 2021 | Published: 06 May 2021

WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

Posted: 08 Feb 2021 | Premiered: Jun 1, 2020

WHITE PAPER: In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.

Posted: 13 May 2008 | Published: 01 May 2008

CASE STUDY: With the help of Pitney Bowes MapInfo's mapping capabilities, Inland Custom Publishing was able to expand their portfolio with a new magazine targeting a local high income audience with local and regional content. Read this case study and learn how the publishers can now provide a balance of stories covering topics like local dining and the arts.

Posted: 09 Mar 2009 | Published: 09 Mar 2009

WHITE PAPER: This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data.

Posted: 18 Mar 2008 | Published: 01 Jan 2007

WHITE PAPER: The success of a business is increasingly tied to the quality of their information. Through the Data Governance Maturity Model, organizations can identify precisely how they can create an environment that can deliver and sustain high-quality information.

Posted: 05 Jul 2007 | Published: 01 Jul 2007

WHITE PAPER: This paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth.

Posted: 14 Feb 2008 | Published: 01 Sep 2007

PRODUCT LITERATURE: Effectively manage customer data quality processes, while consistently enhancing the customer experience on all fronts with a single, enterprise-wide customer data quality solution. Download now to find out how.

Posted: 18 Sep 2007 | Published: 01 Jan 2006

WHITE PAPER: Is your organization ready for this Agile "means to an end" or is Agile adoption inadvertently creating a classic "fix that fails?" Can Agile truly work at the Program level? This white paper is based on actual experiences of professionals who helped steer many of the largest Agile implementations done over the last five years.

Posted: 03 Apr 2009 | Published: 03 Apr 2009