Customer Knowledge Management

CASE STUDY: Behind Hush’s polished app and social media feeds are dozens of data science models—providing users with personalized product recommendations, customized discounts, and interactive rewards opportunities. Read this case study to learn why Hush chose Alteryx for help delivering these top-tier, personalized customer experiences.

Posted: 24 Oct 2019 | Published: 24 Oct 2019

WHITE PAPER: View this white paper to learn how to move your customers to state-of-the-art cloud platforms. Discover the benefits of a cloud customer migration, and review your software options with Oracle.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.

Posted: 10 Jul 2018 | Published: 11 Jul 2018

WHITE PAPER: According to a Forrester survey, 25% of customers will abandon a brand if met with sub-par self-service, the worst part? They'll tell their friends about it too. Prevent the embarrassment by exploring these 7 steps to a flawless self-service customer experience, and secure your brand.

Posted: 07 Feb 2019 | Published: 07 Feb 2019

WHITE PAPER: According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play.

Posted: 01 Apr 2019 | Published: 01 Apr 2019

WHITE PAPER: Read this white paper for best practices and technical notes that will ensure you—and your customers—get the most from your site search.

Posted: 30 Sep 2019 | Published: 30 Sep 2019

ANALYST REPORT: Only 16% of companies think they are very effective at delivering real-time customer interactions across touch points and devices. Download this Harvard Business Review report for survey results and findings on real-time customer analytics.

Posted: 14 Aug 2018 | Published: 31 Mar 2018

EZINE: SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation

Posted: 21 Feb 2019 | Published: 21 Feb 2019

EGUIDE: In the following e-guide, Matt Schulz reveals how design thinking improves workflow and promotes innovation in app development. Also learn from experts how in-app analytics increase the likelihood of success in the design thinking outcome.

Posted: 01 Feb 2016 | Published: 24 Jan 2016

EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.

Posted: 28 Jun 2016 | Published: 24 Jun 2016