Customer Knowledge Management Reports

Customer analytics in APAC: trends and best practices
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide, learn how organisations in the APAC region are harnessing the potential of analytics and what the future of analytics looks like from an application development and self-service perspective.
Posted: 19 Oct 2021 | Published: 19 Oct 2021

TechTarget ComputerWeekly.com

Assessing the Benefits of Social and Cloud-Based CRM Tools
sponsored by Microsoft
EGUIDE: Do the cloud and CRM go hand in hand? Most will argue yes, but why? In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and hire internally. Plus, gain tips for making social CRM tools work effectively in your organization.
Posted: 02 Feb 2016 | Published: 01 Feb 2016

Microsoft

Transform Business: Explore Strategic Business Transformation Requirements
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.
Posted: 03 Jul 2014 | Published: 31 Oct 2013

Hewlett Packard Enterprise

Omnichannel Considerations for the Purchase Order Process
sponsored by OpenText GXS
WHITE PAPER: Find out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business.
Posted: 16 Jun 2014 | Published: 30 Sep 2012

OpenText GXS

Business Information: Customer Data Quality Reaches New Highs
sponsored by TechTarget Data Management
EGUIDE: It's not enough to just collect customer data. You also need to ensure that your customer data is correct, up-to-date, and readily available. In this issue of Business Information e-zine, experts weigh in on strategies to optimize customer data quality and leverage analytics to identify unsatisfied customers.
Posted: 15 Dec 2014 | Published: 15 Dec 2014

TechTarget Data Management

Mobile CRM: Conquering the Data Integration Challenge
sponsored by Microsoft
EGUIDE: Without an effective way to integrate data from disparate systems, your mobile CRM can't help you optimize the customer experience. This expert guide explores how companies have overcome their data integration challenges to improve their mobile CRM.
Posted: 24 Feb 2016 | Published: 16 Feb 2016

Microsoft

Customer Experience Analytics: Delivering More Personalized Customer Service
sponsored by zendesk (bime by)
EGUIDE: In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience.
Posted: 01 Sep 2016 | Published: 31 Aug 2016

zendesk (bime by)

Raise Your Sales IQ: Tapping Into Data to Bolster Sales
sponsored by TechTarget Data Management
EZINE: In this issue of Business Information, our experts reveal the power of sales intelligence tools and give examples of top performing sales pitches and ideas for building your sales pipeline.
Posted: 15 Jun 2015 | Published: 15 Jun 2015

TechTarget Data Management

Kicking off an e-health revolution
sponsored by TechTarget ComputerWeekly.com
EGUIDE: It has been hailed as the next big thing for many years but, it is fair to say, e-health has failed to fulfill its potential. Issues around cost, ease of use and privacy have held back its adoption. Now, find out how Telefonica hopes to kick start the e-health revolution.
Posted: 21 Jul 2014 | Published: 21 Jul 2014

TechTarget ComputerWeekly.com

How Predictive Marketing Analytics Can Improve Your Customers' Journey And Increase Sales
sponsored by TechTarget Customer Experience
EBOOK: Predictive marketing shouldn't be ignored – it eliminates the guesswork in the highly competitive marketplace and improves the customer journey on the road to increased sales. This marketing analytics handbook examines the benefits of predictive analytics and the many tools available to assist marketing and sales reps.
Posted: 13 Jul 2016 | Published: 19 Jul 2016

TechTarget Customer Experience