Churning

VIDEO: In this video, Nick Coval from HughesON discusses 3 components for application assurance with SD-WAN, including user experience impact, broadband challenges and QoS technologies. Download this video to learn more about each of these key components.

Posted: 06 May 2020 | Premiered: 24 Oct 2018

EBOOK: Download this eBook to explore results from 8x8 and Hanover Research’s recent survey on the current state of contact centers, and the 8 key findings they predict will shape the future of CX.

Posted: 12 May 2020 | Published: 12 May 2020

WEBCAST: Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits.

Posted: 18 May 2020 | Premiered: May 18, 2020

WHITE PAPER: Many customer support agents are overworked and overburdened with around the clock support, management headaches, and budget constraints. As a result, businesses are considering hiring digital staff to help ease the load. Learn more about the future of virtual agents in IT in this guide.

Posted: 12 Jun 2020 | Published: 12 Jun 2020

RESOURCE: When it comes to upgrades in Customer Experience strategy, oversight and delivery, convincing the relevant Senior Leadership Team (SLT) members that an investment is necessary can be challenging. Read this blog post for expert tips on how to sell your SLT on a CX strategy.

Posted: 15 May 2020 | Published: 15 May 2020

WHITE PAPER: Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.

Posted: 25 Jun 2020 | Published: 16 Jan 2019

WHITE PAPER: This 33-page guide unlocks insights into how to get your best Salesforce deal by giving you, 3 tactics to help you get the best pricing on your contract, the best practices to negotiate your best deal – because negotiating without leverage is just another form of begging, tips on how to avoid over-buying or under-buying, and more.

Posted: 04 Jun 2020 | Published: 04 Jun 2020

CASE STUDY: Companies like Vodafone have increasingly seen their consumer based expect cross-channel, personalized engagement. While using Pega Marketing to help them achieve this integrated method of communication, Vodafone has seen a 7% increase in ARPU, 22% reduction in commissions, and a 12% increase in offer acceptance. Check out this post to learn more.

Posted: 13 May 2020 | Published: 13 May 2020

WHITE PAPER: For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.

Posted: 25 Jun 2020 | Published: 28 Aug 2019

WHITE PAPER: Access this white paper to discover why disruption is a driving force of the utility landscape and learn 6 priorities for bringing digital to the forefront of your company’s business strategy.

Posted: 19 May 2020 | Published: 15 May 2020