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RESOURCE: What does it mean to deliver a unified customer experience? It means combining data, AI, and analytics to offer proactive, memorable service—something that’s easier said than done. Learn how you can get started creating a unified customer experience, and the benefits that offers in this blog post.

Posted: 19 Aug 2020 | Published: 19 Aug 2020

EGUIDE: IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.

Posted: 06 Aug 2021 | Published: 06 Aug 2021

WHITE PAPER: As ServiceNow puts it, if you can deliver predictably high service levels during unpredictable times, your customers will notice and thank you for it. One of the best ways to ensure this performance consistency is with repeatable, automated workflows. Learn how to make this possible in your team. Download the ServiceNow guide here.

Posted: 11 Mar 2021 | Published: 11 Mar 2021

EBOOK: In this digital age, customers have much higher demands for what they expect from customer service. By offering omnichannel options, you can not only ensure each customer can reach you, but that they reach out in a way that is most convenient for them. Access this eBook to explore 5 omnichannel support options you can implement for your customers.

Posted: 05 Aug 2021 | Published: 05 Aug 2021

WHITE PAPER: Expanding analytic capabilities can help manufacturers ignite business digitization, costs optimization, innovation, and digital disruption resilience. Download this white paper to explore the key areas of opportunity that organizations should consider when trying to achieve smarter manufacturing.

Posted: 21 Feb 2020 | Published: 21 Feb 2020

RESOURCE: Health emergencies, like COVID-19, often bring about changes in consumer behavior—which, in turn, affects many organizations’ operations. So, how should you plan for the next few months? Start by downloading this blog post, which offers tips for insights and analytics teams as they try to define a “new normal.”

Posted: 27 Mar 2020 | Published: 27 Mar 2020

CASE STUDY: Examine this short case study to learn how Open Universities Australia partnered with LivePerson to scale automation across channels, boosting customer satisfaction scores by 20% and improving lead generation with a bot that resulted in 250% ROI within the first six weeks of its launch.

Posted: 15 Jul 2021 | Published: 15 Jul 2021

EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

RESOURCE: By infusing chatbots with natural language understanding, contextual messaging and other AI features, enterprises can build and deploy more powerful chatbots. Take a brief survey to access this article, which explores the 5 top chatbot features that can help boost your AI plan.

Posted: 03 Aug 2021 | Published: 03 Aug 2021

BLOG: Growing populations, legacy IT infrastructure, and changing customer expectations are all serious problems for utilities. But with the right strategy, you can improve your customer experience while reducing your reliance on legacy systems. Read on to discover how Skedulo is helping utilities provides grow just as fast as the market changes.

Posted: 30 Jun 2021 | Published: 30 Jun 2021