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Churning Reports
 
Empathy in Customer Service
sponsored by Genesys
EBOOK: Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.
Posted: 13 Oct 2020 | Published: 13 Oct 2020

Genesys

Not All Chatbots are Created Equal: The Intelligence Question
sponsored by [24]7.ai
EBOOK: Download this eBook for an in-depth look at the different types of chatbots available and their features.
Posted: 28 Sep 2020 | Published: 28 Sep 2020

[24]7.ai

Reopen & Stay Open With Salesforce For Restaurants Trust Accelerator By AllCloud
sponsored by AllCloud
RESOURCE: Amid COVID-19, it’s critical for restaurant leadership to not only embrace a mindset of change to help mitigate risk, but also to streamline and formalize operating procedures with a solution that will ensure compliance. See how Salesforce’s solution can help restaurants reopen and stay open amid uncertainty in this blog post.
Posted: 08 Sep 2020 | Published: 08 Sep 2020

AllCloud

Delivering a unified customer experience
sponsored by Fractal
RESOURCE: What does it mean to deliver a unified customer experience? It means combining data, AI, and analytics to offer proactive, memorable service—something that’s easier said than done. Learn how you can get started creating a unified customer experience, and the benefits that offers in this blog post.
Posted: 19 Aug 2020 | Published: 19 Aug 2020

Fractal

Service operations: How to organize resilient operations for unforeseen circumstances
sponsored by ServiceNow
EBOOK: If you can deliver consistently high service levels during unpredictable times, your customers will notice and thank you for it. Download this eBook for 6 best practices you can use to boost resilience and stay afloat in times of disruption.
Posted: 27 Aug 2020 | Published: 27 Aug 2020

ServiceNow

So You Think You Want a Chatbot?
sponsored by [24]7.ai
EBOOK: While the pressure to implement chatbots is intense, the fastest route to failure is to push out a request for proposals (RFP) when you haven’t fully researched the topic. Explore some of the key questions to ask about chatbots during the RFP process in this eBook.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

[24]7.ai

From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020

Freshworks

How Wi-Fi 6 Will Deliver Secure, Stable, and Superior Customer Experiences Across Industries
sponsored by Comcast Business
RESOURCE: With the advent of Wi-Fi 6, IT leaders are considering whether their businesses require the improved speed and performance promised by the latest revision of the wireless standard. But if customer experience is any measure of business success, then it is sure to be on many IT wish lists. Download this blog to learn more about Wi-Fi 6.
Posted: 17 Sep 2020 | Published: 31 Aug 2020

Comcast Business

Adaptive Customer Excellence
sponsored by DXC
EBOOK: Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.
Posted: 10 Sep 2020 | Published: 10 Sep 2020

DXC

Playbook for a Modern IVR
sponsored by Twilio
EBOOK: Check out this e-book to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.
Posted: 27 Jul 2020 | Published: 27 Jul 2020

Twilio
 

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