EGUIDE:
Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.
ANALYST BRIEF:
Organizations that excel when it comes to customer operations see clear benefits, like 20% year over year growth in annual revenue. Check out this Aberdeen research paper to learn how alignment of your back-office and service department—and deploying the right communication and workflow solutions—is the cornerstone of customer operations success.
EGUIDE:
Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
EZINE:
In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
RESEARCH CONTENT:
This time for customer service innovation is now. Access this report to uncover the top six customer service trends emerging in the next 3 to 5 years, to help you prepare for what’s to come and stay ahead of the competition.
DATA SHEET:
Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.
WEBCAST:
Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.
EGUIDE:
The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.
EBOOK:
Customer service and self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Read this e-book to learn what works, what doesn't and what needs improvement.
