Adaptive Customer Excellence
sponsored by DXC
EBOOK:
Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.
Posted: 10 Sep 2020 | Published: 10 Sep 2020
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Open for Business: Enabling True Collaboration Without Compromise
sponsored by Kingpin Comm. - 8X8
EBOOK:
As network professionals know, the greatest inhibitor of productivity is complexity. With commerce, talent acquisition and now work all living online, organizations need a platform can support all of their communications efforts through just one vendor. Jump into this e-book to get a glimpse at what all-in-one communications can do.
Posted: 19 Oct 2020 | Published: 19 Oct 2020
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Cloud Gateway increases local visibility to achieve global results
sponsored by ServiceNow
CASE STUDY:
Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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Orchestrating enterprise wide recovery from COVID-19
sponsored by Fractal
WHITE PAPER:
With stay-at-home orders and remote work, the era of streaming content is at an all-time high. Learn about the 3 enterprise-wide strategies that can help drive a consistent customer experience as the market continues to rise and fall here.
Posted: 03 Aug 2020 | Published: 03 Aug 2020
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Partner Experience Trends
sponsored by CompTIA
WHITE PAPER:
In this resource from CompTIA, you will learn about the partner experience. Discover its definition, partner experience elements and program trends, the partner journey and impact of new types of partners and metrics.
Posted: 28 Dec 2020 | Published: 28 Dec 2020
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ROI Case Study: Konica Minolta Healthcare Americas
sponsored by Domo Technologies
CASE STUDY:
As markets become more crowded than ever, with new companies taking advantage of cheaper technologies, the true innovators are realizing that improving the customer experience is the way to continue disrupting markets. Check out this case study to learn how Domo’s BI and data visualizations helped Konica Minolta improve its customer experience.
Posted: 11 Sep 2020 | Published: 11 Sep 2020
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The State of Video for Training in 2020
sponsored by Vbrick
ANALYST REPORT:
In this research report, explore findings from a recent survey that shows how training professionals plan to leverage video for new and exciting use cases that will continue to drive the growth of video in 2020.
Posted: 21 Aug 2020 | Published: 21 Aug 2020
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Collaborative selling with Slack
sponsored by Slack
WEBCAST:
Join this webinar to hear from Kevin Egan, Slack’s VP of Sales, as he explores how Slack multiplies the power of Salesforce and enables your sales team to collaborate effectively inside and outside of your company to close more deals faster.
Posted: 07 Dec 2020 | Premiered: Dec 7, 2020
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CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success
sponsored by Zendesk - SING
WHITE PAPER:
ESG research shows that the current pandemic has further emphasized organizations’ need for quality customer experience (CX): 78% of respondents said customer-centric agility has increased in importance as a result of COVID-19. Now, ESG and Zendesk have partnered in a survey to see who the CX champions are—and what strategies they share.
Posted: 28 Dec 2020 | Published: 28 Dec 2020
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Post COVID-19, e-commerce is here to stay
sponsored by TechTarget
RESOURCE:
Experts are unsure exactly what the effects of COVID-19 will be on businesses, but one thing is clear: E-commerce is here to stay. Explore stats on e-commerce growth post-COVID-19 in our guide, which you can download after a brief survey.
Posted: 10 Sep 2020 | Published: 01 Nov 2020
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