Create a Team of CX Heroes: How to Change the Fabric of Your Company's Culture
sponsored by Concentrix
EBOOK:
With this e-book, learn how to create a customer-first culture in the workplace, and uncover a 7-point methodology for making CX and VOC feedback an embedded part of your company's DNA.
Posted: 11 Apr 2019 | Published: 11 Apr 2019
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5 Best Practices for Building a Digital Student Community Experience
sponsored by Coveo
EBOOK:
Download this e-book to learn why driving student success requires the digital student community experience to be unified, personalized and relevant, and uncover 5 strategic actions to help you get ahead.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Digital Asset Management for CX
sponsored by Bynder
RESEARCH CONTENT:
Explore how 13 of the top digital asset management providers, including Adobe, Bynder and OpenText, measure up to successfully deliver a differentiated experience to customers.
Posted: 16 Apr 2019 | Published: 16 Apr 2019
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Oracle Value Realization: Service Cloud Benchmark Paper
sponsored by Oracle Corporation
RESEARCH CONTENT:
Modern, superior customer service organizations are built around the empowered customer. They are designed to help companies focus on supporting customers with ease and focusing the service strategy on the areas of greatest impact. In this report, discover critical success factors for a successful Oracle Service Cloud transformation.
Posted: 23 Apr 2019 | Published: 31 Jan 2019
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Digital Journeys: 4 Mistakes You're Making, and How to Fix Them
sponsored by Concentrix
WHITE PAPER:
In this white paper, explore the 4 common mistakes companies make when looking to deliver next-generation CX, and learn how you can fix the mistakes that lead to digital breakdowns and customer aggravation.
Posted: 28 Mar 2019 | Published: 28 Mar 2019
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Take a Walk Through the Omnichannel Bank of the Future
sponsored by Samsung Electronics
RESOURCE:
Download this article to learn more about the omnichannel effect in retail banking, and find out why banks have the choice to either deliver personalized experiences that span all of their channels or become increasingly outdated.
Posted: 22 Mar 2019 | Published: 13 Nov 2018
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The Value of Customer Support Across Your Organization
sponsored by Squelch
EBOOK:
As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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Improving the Customer Experience Through Assistive Selling
sponsored by Samsung Electronics
RESOURCE:
In this article, explore how the smart application of retail technology is helping physical retailers transform their storefront, and uncover how the application of assistive selling tools are improving CX and driving revenue in the physical retail environments.
Posted: 25 Mar 2019 | Published: 05 Dec 2018
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Zalando
sponsored by LogMeIn, Inc.
CASE STUDY:
In dire need of a CX improvement, Zalondo discovered a solution that allowed their customers to receive intelligent search results and recommendations that expedited their help queries—read this case study to learn which solution they chose and what other ways it was able to improve their customer experience.
Posted: 21 May 2019 | Published: 31 Dec 2018
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The Ultimate Guide to Workflow Automations Across Marketing Apps
sponsored by Workato
EBOOK:
In this e-book, learn how marketers can improve their customer engagement and customer experience strategy with Workato. Discover Workato product features and benefits, and explore how Workato can help your organization achieve marketing workflow automation, stay on top of key customer touchpoints, and more.
Posted: 24 May 2019 | Published: 24 May 2019
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