Churning

EBOOK: Customer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding high-level customer service. Read this e-book to learn about how you can drive customer service innovation within your organization and keep your customers satisfied.

Posted: 15 Oct 2018 | Published: 15 Oct 2018

EGUIDE: In this e-guide, find out how the head of R&D and work futurist at Atlassian has managed to scale his team's culture, as well as issues that CIOs need to be aware of when driving digital transformation efforts.

Posted: 31 Jul 2018 | Published: 31 Jul 2018

WHITE PAPER: The burden of providing the near-instantaneous response time your customers demand falls largely on the shoulders of contact center agents. How can your agents thrive under this pressure? Find out how you can turn your contact center into a true customer engagement hub, by improving efficiency, productivity, and overall success.

Posted: 02 Oct 2018 | Published: 02 Oct 2018

RESOURCE: There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.

Posted: 30 Nov 2018 | Published: 31 Mar 2017

CASE STUDY: As TiVo has grown as an entertainment services provider, it has experienced issues of data accessibility and application complexity. In this case study, discover how TiVo improved data access and their customer experience by using a data streaming platform for reduced deployment times, increased scalability and more.

Posted: 05 Jul 2018 | Published: 05 Jul 2018

WHITE PAPER: Download this white paper to learn about the process of building a media recommendation engine that is capable of inspiring the viewer and delivering competitive differentiation.

Posted: 15 Feb 2019 | Published: 15 Feb 2019

WHITE PAPER: Sentiment around voice of the customer (VOC) software has changed from enthusiasm to disappointment due to their continued failure to deliver on promised ROIs. Download this guide to uncover 4 steps to help deliver on missing ROIs and improve the overall customer experience.

Posted: 17 Dec 2018 | Published: 17 Dec 2018

CASE STUDY: In this case study, find out why Domo chooses to use their own business management platform to be more productive and make their work more enjoyable by bringing together people, data, and systems in a way that transforms the way business is done.

Posted: 01 Oct 2018 | Published: 01 Oct 2018

CASE STUDY: Uncover how Airbnb's Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb's platform and extends the duration of a stay.

Posted: 14 Mar 2018 | Published: 14 Mar 2018

VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.

Posted: 07 Dec 2018 | Premiered: 25 Dec 2018