The Hidden Threat That’s Ruining Your Organization’s Employee Experience Strategy (and What You Need to Do to Fix It)
sponsored by Workgrid
WHITE PAPER:
Read this white paper to learn how to remedy the additional stresses that come with forced “multi-tasking”—and keep your employee experience positive, reducing employee wear and churn.
Posted: 23 Sep 2019 | Published: 23 Sep 2019
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Content Modeling and Headless CMS: A Match Made for the Future of Content
sponsored by Contentstack
RESOURCE:
What is content modeling and how can it help your online retail organization improve CX and drive sales? View this article to get all the information you need on content modeling, and learn how to create an effective content model for your organization.
Posted: 12 Sep 2019 | Published: 17 Jan 2019
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Winning With Superior Customer Experiences
sponsored by Adobe Inc
WHITE PAPER:
Customer experience will overtake price and product as the key brand differentiator among consumers by 2020—and personalization is a critical aspect of delivering what modern customers will deem as satisfactory. Read this white paper for an explanation of how 10 major brands across an array of industries are using personalization to gain huge ROI.
Posted: 27 Aug 2019 | Published: 27 Aug 2019
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Allstate Transforms its Call Centers with Amelia
sponsored by IPSoft
CASE STUDY:
Intending to remain competitive with digitally-native insurance startups, the company decided to optimize its customer service using IPsoft's Amelia. Read this case study to find out how this investment translated into a substantial increase in total productivity, with 75% of inquiries being solved by Amelia itself alone.
Posted: 18 Sep 2019 | Published: 18 Sep 2019
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AI for CX: Practical Investments, Proven Return
sponsored by NICE inContact
WHITE PAPER:
Artificial Intelligence (AI) is possibly the greatest untapped resource for companies looking to transform customer and business outcomes. Read this white paper to discover 3 proven methods to improve customer experience with AI technologies.
Posted: 16 Aug 2019 | Published: 16 Aug 2019
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The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019
sponsored by IPSoft
WHITE PAPER:
Read this Forrester New Wave for a head-to-head of top conversational AI vendors compared against 10 critical scoring criteria, and decide which vendor can best improve your customer experience.
Posted: 06 Sep 2019 | Published: 06 Sep 2019
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4 Critical Business Challenges Faced by Support
sponsored by Coveo
RESOURCE:
Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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How to Optimize CX Through Your Contact Center
sponsored by Verizon
WHITE PAPER:
There are current technology offerings that can help cure common contact center issues and improve key metrics, all while driving better customer experiences—read this white paper to find out what they are and how they can work for you.
Posted: 03 Sep 2019 | Published: 03 Sep 2019
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Deliver a Greater Customer Experience with ServiceNow
sponsored by ServiceNow
RESOURCE:
View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.
Posted: 18 Sep 2019 | Published: 18 Sep 2019
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Thank You for Registering for this Webinar
sponsored by AWS & Inawisdom
WEBCAST:
Register for our webinar to learn how Inawisdom helped Aramex accelerate the delivery of an Amazon Web Services (AWS) cloud-native data science platform to rapidly deploy ML models into production.
Posted: 20 Sep 2019 | Premiered: Sep 20, 2019
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