The Links Connecting to Loyalty
sponsored by Alchemer
WEBCAST:
One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021
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Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy
sponsored by Alchemer
CASE STUDY:
In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.
Posted: 12 Feb 2021 | Published: 12 Feb 2021
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Getting the best out of robotic process automation
sponsored by ComputerWeekly.com
EGUIDE:
IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.
Posted: 19 Feb 2021 | Published: 19 Feb 2021
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Why Scan & Go On Smartphones Is Going Mainstream
sponsored by Scandit
WHITE PAPER:
When contactless shopping became essential, self-scanning on smartphones was one technology helping to keep nervous shoppers and exposed employees safe. Now, self-scanning is here to stay. To get a better understanding of the world of self-scanning technology, explore the highlights and results of this self-scanning survey. Get started here.
Posted: 23 Mar 2021 | Published: 23 Mar 2021
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2021 Digital Trends Experience
sponsored by Adobe
ANALYST REPORT:
For brands and marketers, 2021 is a year of recovery, making difficult decisions and turning the lessons of 2020 into plans for growth. Download this 2021 Digital Trends Experience report to learn how to do so, with a spotlight on how to target new customers as behaviors change, guiding principles for 2021, and more.
Posted: 26 Feb 2021 | Published: 26 Feb 2021
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Digital Customer Self-Service in 2021 and Beyond
sponsored by OutSystems
WEBCAST:
The new standard customer value model incorporates digital experiences as one of its essential elements. In fact, Forrester found that 42% of digital leaders say that digital business is the most critical business priority in 2021. Learn how OutSystems is helping business transform their digital customer experiences in this exclusive webinar.
Posted: 01 Apr 2021 | Premiered: Apr 1, 2021
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The Future of Retail with TIBCO Connected Intelligence
sponsored by TIBCO
RESOURCE:
Access this infographic to discover how data-driven connected intelligence is allowing retailers to personalize their customer experience, predict purchasing and inventory trends, create omnichannel customer engagement strategies, optimize business processes, and more.
Posted: 15 Mar 2021 | Published: 15 Mar 2021
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Case Study - Covid Clinic Goes Live with Five9 and Finds $2M in Savings
sponsored by Five9
CASE STUDY:
PH
Posted: 05 Apr 2021 | Published: 05 Apr 2021
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Virgin Atlantic Makes Travel Experiences More Personal
sponsored by Adobe
CASE STUDY:
Read this case study to discover how Virgin Atlantic continues to chart a flight path to successful CEM with Adobe—and achieved a 70% increase in marketing channel visibility.
Posted: 15 Mar 2021 | Published: 15 Mar 2021
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The Future is Calling - Why It's Time to Upgrade Your IVR to an IVA
sponsored by Five9
EBOOK:
PH
Posted: 05 Apr 2021 | Published: 05 Apr 2021
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