The Hidden Threat That’s Ruining Your Organization’s Employee Experience Strategy (and What You Need to Do to Fix It)
sponsored by Workgrid
WHITE PAPER:
Read this white paper to learn how to remedy the additional stresses that come with forced “multi-tasking”—and keep your employee experience positive, reducing employee wear and churn.
Posted: 23 Sep 2019 | Published: 23 Sep 2019
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The UK Contact Center Decision-Maker’s Guide 2018-19
sponsored by 4Net
ANALYST REPORT:
The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations. Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues.
Posted: 14 Nov 2019 | Published: 14 Nov 2019
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Upgrade/Downgrade: Subscription Changes on the Fly
sponsored by Fusebill
PRODUCT OVERVIEW:
The ability to manage customer lifecycles and optimize for revenue growth is critical for subscription-centric organizations. Read this white paper to learn how—through utilizing Fusebill's subscription upgrade/downgrade capabilities—you can adjust subscription offerings on the fly.
Posted: 10 Oct 2019 | Published: 10 Oct 2019
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5 Trends That Are Changing Sales Cycles — and How to Win
sponsored by Smartsheet
WHITE PAPER:
Use this whitepaper for insights into project management aimed to address onboarding and execution through understanding 5 IT trends in sales cycles.
Posted: 15 Nov 2019 | Published: 15 Nov 2019
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How Veeam Uses Priority Engine to Evolve Their ABM Sales Motions
sponsored by TechTarget
VIDEO:
In this video series from TechTarget's Worldwide ROI Summit London 2019, Jonathan Ridley, Enterprise Marketing Manager UKI at Veeam Software, describes how Veeam Software uses purchase intent insight to identify and prioritize their most active accounts.
Posted: 01 Oct 2019 | Premiered: 01 Oct 2019
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Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER:
From recognizing issues to addressing them, both need to happen proactively in order to deliver a better end-to-end experience. Download this incident response survey, which reports on 10 key data-driven findings about how customer experience is impacted by incident response processes.
Posted: 21 Nov 2019 | Published: 21 Nov 2019
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5 Principles for Enterprise Architects
sponsored by Mendix
WHITE PAPER:
The emergence of wide-ranging tools like cloud, mobile IoT, and analytics has put organizations in a place where they need personnel to effectively lead the implementation. Download the 5 principles of a strong enterprise architect in order to understand digital priorities and how to support them.
Posted: 12 Nov 2019 | Published: 12 Nov 2019
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5 Tips For Improving Customer Experience In Retail
sponsored by Dropbox
WHITE PAPER:
Shoppers want a seamless customer experience (CX) when they interact with brands. They want to quickly find the items/services they need and have meaningful interactions with their brand of choice along the way. Use this white paper for 5 tips that will help you improve your CX, and better meet demanding customer expectations.
Posted: 29 Oct 2019 | Published: 29 Oct 2019
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The Winning Case for Voice of the Customer Programs
sponsored by Upland RO Innovation
WEBCAST:
Any business that hopes to succeed and thrive in the modern world will need an always-growing understanding of their customers—to hear what they are asking for before they even ask. Watch this webinar to discover why your organization should leverage Voice of the Customer programs—and how to easily implement them.
Posted: 24 Oct 2019 | Premiered: Oct 24, 2019
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How to Manage Your Sales Team with Nextiva
sponsored by Nextiva
VIDEO:
A high-functioning CRM tool offers a unified source for business insights that can drive your sales team towards success. Watch this video to see firsthand how Nextiva can help you achieve this, and more.
Posted: 01 Oct 2019 | Premiered: 01 Oct 2019
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