The Hidden Threat That’s Ruining Your Organization’s Employee Experience Strategy (and What You Need to Do to Fix It)
sponsored by Workgrid
WHITE PAPER:
Read this white paper to learn how to remedy the additional stresses that come with forced “multi-tasking”—and keep your employee experience positive, reducing employee wear and churn.
Posted: 23 Sep 2019 | Published: 23 Sep 2019
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Cloud Collaboration Has Arrived: Three Critical Considerations for Migrating Voice, Video, and Contact Center Applications to the Cloud
sponsored by Burwood
WHITE PAPER:
Read this white paper for 3 critical considerations for migrating voice, video, and contact center applications to the cloud.
Posted: 10 Oct 2019 | Published: 10 Oct 2019
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Creating the Self-Driving Service Desk
sponsored by Ayehu
WHITE PAPER:
According to Gartner Research, by 2020 less than 30% of all service desk calls will be handled by a real person – because companies recognize the value in automation. Use this service desk automation whitepaper to learn 4 practical uses cases for self-service desks, and review 5 reasons many businesses are making the transition.
Posted: 07 Nov 2019 | Published: 07 Nov 2019
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How America’s Largest Department Store Saved 1,500 Man Hours and Nearly $500k in Less Than a Year
sponsored by Ayehu
CASE STUDY:
Despite the retail bankruptcy trend, the largest department store in America leveraged an automation platform to cut down 1,500 labor hours and save $500,000 in less than a year. Download this AI case study to see the 5 business outcomes of this AI platform implementation.
Posted: 08 Nov 2019 | Published: 08 Nov 2019
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The Power of The Critical Event Management Platform
sponsored by EverBridge Inc.
WHITE PAPER:
A reliable operational response automation system that leverages foolproof communications, collaboration, and orchestration can keep people safe and businesses running smoothly. Read this white paper to learn the 4 essential requirements for a robust operational response system and to ensure your data is always available.
Posted: 13 Jan 2020 | Published: 13 Jan 2020
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CX Technology Could vs. Should
sponsored by Avtex
WEBCAST:
Begin with your own customer experience definition—watch this webinar to learn how to define your CX needs and then choose the tool that will deliver you the best return.
Posted: 02 Oct 2019 | Premiered: Oct 2, 2019
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Customer Analytics: The 20 Attributes that Lead to Business Success
sponsored by Adobe Inc
RESEARCH CONTENT:
To deliver standout experiences in today’s digital businesses, you need to move beyond simple data collection and web analytics to true customer intelligence.Find out how Adobe Analytics can help you do that in this research report.
Posted: 30 Oct 2019 | Published: 30 Oct 2019
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2020 Digital Trends: Deep Dive: Cultural Transformation
sponsored by Adobe Inc
WHITE PAPER:
Which is a bigger obstacle for customer experience (CX): outdated workflows or dwindling budgets? Adobe recently distributed a survey to over 12,000 CX leaders, gathering information about common pain points, successes, and changes in CX management. Read the results here to get the answers.
Posted: 10 Jan 2020 | Published: 10 Jan 2020
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3 Apps Critical to Financial Services
sponsored by Mendix
WHITE PAPER:
With 72% of banking users accessing services and products through mobile platforms, an overwhelming 67% found their experiences unsatisfactory due to poor interfaces and functionality. Download this digital guide to review 3 types of applications financial services need to enhance their product, service, and end-user experience.
Posted: 12 Nov 2019 | Published: 12 Nov 2019
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Leveraging Maintenance and Repair Data to Support Operations Excellence
sponsored by Hitachi Vantara
WHITE PAPER:
Use this industrial IoT guide to understand how you can enhance maintenance approaches with IoT data and ultimately reduce labor and repair costs.
Posted: 10 Dec 2019 | Published: 10 Dec 2019
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