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Churning Reports
Buyer's Guide to Contact Centre Tech
sponsored by Netcall
RESOURCE: In this 24-page contact center buyer's guide, explore how you can make a more informed purchasing decision with insights on identifying specific pain points, presenting a strong business case, shortlisting the solutions, and more.
Posted: 10 Jan 2018 | Published: 10 Jan 2018


Future-Proof Your Marketing Technology
sponsored by Tealium
WHITE PAPER: Find out how marketers and their teams can attempt to future-proof their architecture by taking a flexibility-first approach that enables seamless data integration, access to unified customer data, analytics, and more.
Posted: 13 Feb 2018 | Published: 31 Dec 2016


Report: 15 Alternatives of the Future for Customer Engagement
sponsored by Genesys
ANALYST REPORT: In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow.
Posted: 13 Mar 2018 | Published: 07 Jun 2017


Context Marketing Organization and Governance
sponsored by Sitecore
WHITE PAPER: This white paper covers the organizational and governance best practices related to successfully executing context marketing programs.
Posted: 08 Nov 2017 | Published: 30 Jun 2017


New Ways of Interacting with Health Care Members
sponsored by HealthEdge
WHITE PAPER: Health plans have a pressing opportunity to engage with their members in meaningful ways. A healthcare consumer survey was conducted to learn how organizations can supply information and services to members in a way that is as convenient as it is in other industries.
Posted: 02 Nov 2017 | Published: 02 Nov 2017


Building upon Lotus Notes with Business Process Automation
sponsored by K2
WEBCAST: Find out how to reduce your reliance on manual business processes, and discover how to easily connect workflows – regardless of whether they stem from CRM, ERP, Salesforce, SharePoint, HR, or even legacy systems.
Posted: 12 Mar 2018 | Premiered: Mar 12, 2018


A CFO's Guide to Transforming the Close
sponsored by BlackLine
EBOOK: Data from the Institute of Management Accountants shows that only 28% of survey respondents trust their financial reporting, and only 20% are happy with their current closing procedures. In this e-book, find out how to digitally transform finance so that you can automate and modernize the close.
Posted: 16 Feb 2018 | Published: 31 Dec 2017


Process Automation and Content Integration: Orion Registrar Case Study
sponsored by K2
CASE STUDY: In this case study, find out how Orion Registrar adopted a modern BPM platform in conjunction with SharePoint so that they could streamline auditing and certification processes, simplify reporting, increase compliance, and more.
Posted: 12 Mar 2018 | Published: 31 Dec 2017


CRM chatbots of tomorrow approach and engage customers
sponsored by SearchCRM
EBOOK: CRM chatbots on Facebook -- and those on other social platforms -- are the new AI-driven CRM tools changing how companies service customers and close sales.
Posted: 09 Jan 2018 | Published: 09 Jan 2018


Transforming the Digital Customer Experience
sponsored by 24/7 Customer Inc
RESOURCE: There are several myths about what exactly a digital transformation means for customer experience, such as whether it's an added cost of doing business. It's time for you to sort out fact from fiction.
Posted: 21 Feb 2018 | Published: 31 Dec 2017

24/7 Customer Inc

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