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Computer Weekly – 24 October 2023: Brewing data insights at Heineken sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Posted: 24 Oct 2023 \| Published: 24 Oct 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| Operational Support Systems \| Public Cloud

A Computer Weekly buyer's guide to next-generation retail technology sponsored by TechTarget ComputerWeekly.com EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers. Posted: 08 Feb 2021 \| Published: 04 Jan 2021 TOPICS: Customer Service \| Customer Service Best Practices \| Disaster Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry \| Supply Chain Management \| Supply Chain Software

Computer Weekly - 13 December 2022: AI experts question tech industry's ethical commitments sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, the proliferation of ethical frameworks has done little to change how artificial intelligence is developed – we look at the challenges. We examine the future of the UK semiconductor sector as the government launches a review. And we hear how NatWest has put data at the heart of customer strategy. Read the issue now. Posted: 13 Dec 2022 \| Published: 13 Dec 2022 TOPICS: Artificial Intelligence \| Customer Satisfaction \| Cybersecurity \| Data Analytics \| Data Management \| Data Stewardship \| Ethics \| Hardware \| Semiconductors

Blackberry Solution Increases Customer Service for Corporate Real Estate Company sponsored by BlackBerry CASE STUDY: J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. Posted: 26 Feb 2009 \| Published: 26 Feb 2009 TOPICS: Customer Service \| eBusiness \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Remote Computing \| Sales Force Automation

US Food Service - Streamline project includes Afaria sponsored by Sybase, an SAP company VIDEO: Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office. Posted: 11 May 2009 \| Premiered: 11 May 2009 TOPICS: CRM \| Customer Service \| Information Management \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Sales Force Automation \| Sales Order Management \| SAP (Product) \| Wireless Security

Infor CRM Epiphany for Insurance sponsored by Infor CRM BROCHURE: The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Posted: 28 Jul 2009 \| Published: 01 Jul 2009 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Insurance Applications Software \| Insurance Industry

IBM WebSphere Message Broker, Version 6.1 with IBM WebSphere Adapters: Communicating with Enterprise Information Systems sponsored by IBM WHITE PAPER: This white paper reveals how WebSphere® adapter nodes within IBM® WebSphere Message Broker V6.1 speed and simplify the tasks of creating integrated processes, resulting in greater productivity and lower cost. Posted: 12 Feb 2009 \| Published: 11 Feb 2009 TOPICS: Business Architectures \| Business Continuity Planning \| Business Integration Software \| Business IT Alignment \| Business Process Management \| Business Process Reengineering \| Business Processes \| Information Architects \| SOA

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

Reducing the Cost of Electronic Gaming Machine Support with Intel® vPro™ Technology sponsored by Wipro PRODUCT LITERATURE: This paper illustrates the expected cost savings of deploying this technology to support electronic gaming operations. Posted: 06 Feb 2009 \| Published: 06 Feb 2009 TOPICS: Asset Management Services \| Customer Loyalty \| Customer Satisfaction \| Electronic Games \| IT Infrastructure \| Network Management \| Security

Executive Insight: Multi-Sourcing in the Call Center sponsored by inContact WHITE PAPER: This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". Posted: 20 Feb 2009 \| Published: 20 Feb 2009 TOPICS: Call Centers \| Customer Loyalty \| Customer Service \| Infrastructure Management \| Software as a Service

Churning Reports