What is content modeling and how can it help your online retail organization improve CX and drive sales? View this article to get all the information you need on content modeling, and learn how to create an effective content model for your organization.
Customer experience will overtake price and product as the key brand differentiator among consumers by 2020—and personalization is a critical aspect of delivering what modern customers will deem as satisfactory. Read this white paper for an explanation of how 10 major brands across an array of industries are using personalization to gain huge ROI.
Intending to remain competitive with digitally-native insurance startups, the company decided to optimize its customer service using IPsoft's Amelia. Read this case study to find out how this investment translated into a substantial increase in total productivity, with 75% of inquiries being solved by Amelia itself alone.
Artificial Intelligence (AI) is possibly the greatest untapped resource for companies looking to transform customer and business outcomes. Read this white paper to discover 3 proven methods to improve customer experience with AI technologies.
Read this Forrester New Wave for a head-to-head of top conversational AI vendors compared against 10 critical scoring criteria, and decide which vendor can best improve your customer experience.
Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.
There are current technology offerings that can help cure common contact center issues and improve key metrics, all while driving better customer experiences—read this white paper to find out what they are and how they can work for you.
Register for our webinar to learn how Inawisdom helped Aramex accelerate the delivery of an Amazon Web Services (AWS) cloud-native data science platform to rapidly deploy ML models into production.
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