The Inner Circle Guide to Omnichannel
sponsored by Serenova
ANALYST REPORT:
In this report, uncover a detailed and definitive view of the reality of implementing and using customer contact center technologies, as well as a checklist of key elements to achieving your omnichannel strategy.
Posted: 23 Oct 2018 | Published: 23 Oct 2018
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Services Packages for Customer Service Management (CSM)
sponsored by ServiceNow
WHITE PAPER:
Inside, learn about customer service management services, and how they can address challenges through an effortless customer experience while proactively resolving issues.
Posted: 19 Oct 2018 | Published: 19 Oct 2018
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Lessons from the Front Lines: Making ABM Work for You
sponsored by TechTarget
PRESENTATION:
This presentation draws on TechTarget's experience supporting 300+ ABM implementations to help marketers break down the complexities of Account-based marketing and simplify execution. Read on to understand best practices and lessons learned based on real life customer use cases.
Posted: 27 Nov 2018 | Published: 31 Mar 2017
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CRM as a CX Enabler
sponsored by Avtex
WHITE PAPER:
CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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KPI Guide for Omni - Channel Contact Centers
sponsored by Serenova
WHITE PAPER:
In this white paper, explore the most useful KPIs for managing customer service, sales and collections contact centers, and the importance and complexity of measuring all aspects of the customer journey. Uncover a list of the type of data required by contact centers and how it can be used to help companies meet and exceed customers' needs.
Posted: 23 Oct 2018 | Published: 23 Oct 2018
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The Omnichannel Approach to CX
sponsored by West IP Communications
RESEARCH CONTENT:
70% of consumers think the use of bots programmed to respond like agents is acceptable in customer service. Recommendations for digital integration and many more CX improvement tools can be found in these white pages.
Posted: 07 Dec 2018 | Published: 30 Nov 2018
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Artificial Intelligence & Intelligent Technologies
sponsored by ServiceNow
WHITE PAPER:
According to ServiceNow, 89% of CIOs use or plan to use machine learning, and it's a key strategy for many in delivering personalized customer experiences. Read this white paper for more information on how to create more innovative customer service experiences within your organization.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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Owning the Amazon Search Results Page: How to Get Your Products to Rank Well
sponsored by ChannelAdvisor
WHITE PAPER:
In this e-book, explore a breakdown of the essential components you need to address to get your products ready to compete for page one search results. Find out how you can use marketplace management platforms to unlock your full selling potential on any e-commerce marketplace and connect with more customers.
Posted: 04 Oct 2018 | Published: 04 Oct 2018
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How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
CASE STUDY:
Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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Go Beyond the Contact Center with Mobile-First Customer Experiences
sponsored by Oracle
EBOOK:
Customer experience is a core pillar of your digital transformation strategy. It is about delivering a truly personalized, contextual, and meaningful experience to customers across the entire engagement lifecycle. Uncover 10 considerations for redefining the engagement model and reinventing the customer experience.
Posted: 05 Nov 2018 | Published: 05 Nov 2018
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