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SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Pexip Video 4 - Webinar: Four key considerations for video conferencing sponsored by Pexip WEBCAST: Today’s workforce requires robust communications tools for sharing information and collaborating at any time, from anywhere. But when it comes to these tools, one size does not fit all. Access this webinar to join Frost & Sullivan Analyst Rob Arnold as he discusses 4 key considerations for selecting a video conferencing provider/partner. Posted: 09 Feb 2021 \| Premiered: Feb 9, 2021 TOPICS: Communications Networks \| Communications Software \| Communications Systems \| Mobile Workers \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Six Steps to Socially Distanced Government Meetings sponsored by Shure Inc RESOURCE: In many parts of the world, it’s back to the office for local government workers after months of working from home. Despite the return to some semblance of normality, social distancing constraints still apply. In this blog, uncover 6 requirements for making communication in local government meetings effortless. Posted: 09 Feb 2021 \| Published: 09 Feb 2021 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

A Computer Weekly Buyer's Guide to Hyperautomation and Bots sponsored by ComputerWeekly.com EGUIDE: The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service. Posted: 27 Aug 2021 \| Published: 27 Aug 2021 TOPICS: Artificial Intelligence \| Code Management \| IT Infrastructure \| IT Systems \| Robotics

The Observability Pipeline Buyer’s Guide sponsored by Cribl.io WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization. Posted: 23 Dec 2020 \| Published: 23 Dec 2020 TOPICS: Data Collection \| Data Entry \| Data Governance \| Data Integration \| Data Management \| Data Management Software \| Data Migration \| IT Service Management \| IT Systems

A Buyer’s Guide to Log Analysis sponsored by LogicMonitor WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work. Posted: 14 Jan 2021 \| Published: 14 Jan 2021 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Vaccine Distribution Solutions from NWN sponsored by NWN Corporation RESOURCE: Is your organization searching for a way to get a unified view into your entire cloud communications infrastructure? NWN’s Experience Management Platform strives to help you through advanced analytics, reporting, a customer success center and proactive alerting. Click this brief to learn how it’s helping distribute the COVID-19 vaccine. Posted: 01 Mar 2021 \| Published: 01 Mar 2021 TOPICS: Communications Networks \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Center Services \| Network Analyzer Software \| Network Applications Software \| Network Configuration Management \| Network Configuration Management Software \| Network Design \| Network Infrastructure \| Network Management \| Network Management Software \| Networking

TechTarget - Magic Quadrant For Unified Communications As A Service, Worldwide sponsored by Zoom Video Communications ANALYST REPORT: UCaaS providers develop, operate and maintain their own multitenant cloud-based UC services, which often prove less costly for customers overall than premises-based solutions. In this Gartner Magic Quadrant for UCaaS, uncover a comparison of key vendors in the space which will help you find a suitable choice for your organization. Posted: 26 Mar 2021 \| Published: 12 Nov 2020 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

Seven Critical Success Factors For Your Cloud Voice Strategy sponsored by Intrado WHITE PAPER: With time, a move to cloud voice is becoming more and more essential. Even before the world went remote, analysts were predicting an explosive growth in cloud communications. Now, you must ready your employees for the future of work. Take in this white paper outlining 7 critical success factors to implementing cloud voice. Posted: 19 Mar 2021 \| Published: 19 Mar 2021 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

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