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Call Distribution Systems Reports

SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

The Value of Global SIP Connect for Enterprise Communications in North America sponsored by TATA Communications ANALYST REPORT: Many global organizations are looking to enhance their customer interactions and service with email, chatbots, voice, and video capabilities. However, most organizations face a number of challenges. In this IDC brief, learn how SIP trunking can help to alleviate these challenges. Posted: 22 Jun 2020 \| Published: 31 May 2019 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Services \| Voice Communications Software \| Voice Networking \| VoIP

Forrester AVI-SPL Digital Workspace Solutions TEI Report sponsored by AVI-SPL ANALYST REPORT: Read how organizations could save 141,500 hours because meetings start on time, and due to more intuitive conference technology. Learn other positive business outcomes of using AVI-SPL digital workspace solutions and services too. Download the report now. Posted: 10 Sep 2020 \| Published: 30 Jun 2020 TOPICS: Business Continuity Planning \| Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software

Tried and Tested: The New Paradigm in the Workplace sponsored by NTT ANALYST REPORT: The COVID-19 lockdown has forced the acceleration of companies' digital transformation agendas, with important advancements in employee engagement, productivity and security. In this IDC report, learn more about how the new paradigm or work is transforming the workplace, workforce and work culture. Posted: 03 Aug 2020 \| Published: 03 Aug 2020 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Data Security \| Network Security \| Network Security Appliances \| Network Security Hardware \| Network Security Software

How to Keep Teams Connected and Productive from Anywhere sponsored by AVI-SPL WHITE PAPER: How do you enable teamwork between employees returning to the office, and those still working remotely from home? AVI-SPL’s latest guide focuses on how to keep teams connected with the Microsoft Surface Hub 2S’ powerful meeting, content sharing and annotation tools that encourage group collaboration. Read the guide now. Posted: 25 Jun 2020 \| Published: 24 Jun 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Strengthening the Foundation of Manufacturing Communications sponsored by Motorola, Inc. WHITE PAPER: Operationalizing effective communication remains a challenge across many industries and manufacturing is no exception. In this white paper, learn how Motorola Solutions can help strengthen the foundation of manufacturing communications. Posted: 01 Jul 2020 \| Published: 01 Jul 2020 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IP Telephony \| Manufacturing \| Mobile Workers

The Rise of the Video-Enabled Digital Workplace sponsored by VBrick ANALYST REPORT: Video technologies are taking their turn in the corporate spotlight. Adoption of business video solutions surged during the first half of 2020 as COVID-19 quarantines spurred a new class of work-from-home employees, and it shows no signs of slowing down. Check out this report for an in-depth look at the present and future of business video. Posted: 08 Sep 2020 \| Published: 08 Sep 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| User Experience \| Video Chat Software \| Video Services \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software \| Web Content Accessibility \| Web Content Management

Time to Get Real: Choosing a Dedicated Tool for Your Online Events sponsored by PGi WHITE PAPER: During the COVID-19 crisis, almost every organization became a dispersed organization overnight. Suddenly, the need to communicate with large groups was a necessity. Organizations realized that they need to find a solution for virtual events. In this white paper, uncover the criteria you should consider when evaluating webcasting solutions. Posted: 01 Sep 2020 \| Published: 01 Sep 2020 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Video Services \| Video Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Webcasting Services \| Webcasts

How to Choose the Right Platform for Your Web Event sponsored by PGi ANALYST REPORT: Web events are an excellent communications technology for businesses that want to costeffectively get their message out to a large, often global audience. However, it can be difficult to choose the right platform for your web event. In this Frost & Sullivan report, explore key criteria to look for in a conferencing vendor. Posted: 17 Jul 2020 \| Published: 17 Jul 2020 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software

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