Call Distribution Systems

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

EGUIDE: Quantum computing promises to revolutionise the capabilities of IT and take it to the next level beyond Moore's Law. But we're not there yet, and there is much to do before it reaches the mainstream. In this guide, we examine the challenges and opportunities of quantum computing.

Posted: 15 Mar 2021 | Published: 15 Mar 2021

WHITE PAPER: The use case for communications is universal. Every business must be able to communicate internally among its workers, along its value chain, with its customers, and beyond. The question is: are you doing it well enough? In this white paper, explore how you could be doing communications better – and just how much there is to gain if you do.

Posted: 19 Nov 2020 | Published: 19 Nov 2020

EGUIDE: The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.

Posted: 27 Aug 2021 | Published: 27 Aug 2021

WHITE PAPER: For startups to really thrive and grow, there needs to be a culture of real-time collaboration in place from Day 1. Whether you're just getting started or you’re a well-established, high-growth startup on the rise, this checklist can help determine just how comprehensive and effective your employee communications and collaboration plan is.

Posted: 15 Dec 2020 | Published: 30 Sep 2020

EGUIDE: The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.

Posted: 30 Apr 2021 | Published: 30 Apr 2021

WEBCAST: How can technology remove complexity for IT and end-users to create a more natural, engaging meeting experience? Watch this webinar to learn how AI-powered innovations are helping IT leaders optimize their budgets and resources while leveling the playing field for all video users, whether they’re new to video or not.

Posted: 09 Feb 2021 | Premiered: Feb 9, 2021

WHITE PAPER: Many businesses are discovering that Microsoft Teams lacks telephony capabilities. While telephony can be added to Teams, getting it up to enterprise standards can be a challenge. Read this analysis to see how many companies are approaching Teams telephony and learn why third-party vendors are becoming a popular solution.

Posted: 21 Dec 2020 | Published: 04 Sep 2020

ANALYST REPORT: Most UCaaS providers only support per-phone manual location configuration, making it impractical for customers to configure Enhanced 911 location information as deployments scale. In this report, learn why organizations need an automated solution that leverages Next Generation 911 standards to enable endpoints to determine their own location.

Posted: 01 Apr 2021 | Published: 01 Apr 2021