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Call Distribution Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Configuration Management in a Multi-Cloud Era
sponsored by MicroFocus
RESOURCE: Read on to discover how multi-cloud configuration management can mitigate many of the potential challenges of moving to the cloud. You'll also see the features of this solution, including real-time discovery for OpenStack, vCloud and Docker containers, and more.
Posted: 06 Mar 2018 | Published: 31 Dec 2017


Jargon Buster Guide to Artificial Intelligence
sponsored by
EGUIDE: Where once stood Big Data and Data Science, now stands AI and its younger sibling, Machine Learning. AI is red hot. And stuffed with jargon. Whether you are an IT professional looking to see how AI can benefit your organisation, or an entrepreneur looking to launch an AI-fuelled start up, this Jargon Buster will help to throw the trend into relief.
Posted: 21 Feb 2018 | Published: 21 Feb 2018

IT Management Study: What You Don't Know Could Hurt You
sponsored by ShoreGroup
RESEARCH CONTENT: This resource highlights key findings from a Forrest Research survey on how IT and communication infrastructure support professionals are coping with outages.
Posted: 19 Mar 2018 | Published: 13 Mar 2018


Making the Case for Unified Communications in Manufacturing
sponsored by Motorola, Inc.
WHITE PAPER: This white paper explores key findings from the 2017 Manufacturing Communications Survey and how manufacturers seamlessly communicate across any device or network.
Posted: 21 Feb 2018 | Published: 21 Feb 2018

Motorola, Inc.

The Key Factors of Successful Organizational Change
sponsored by RingCentral
WHITE PAPER: Learn 5 key considerations when implementing a new cloud-based unified communications strategy.
Posted: 07 Mar 2018 | Published: 07 Mar 2018


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