SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Operational Intelligence Supporting Online Growth at John Lewis Website
sponsored by Splunk
WHITE PAPER:
Inside this case study, learn how esteemed UK retailer John Lewis improved troubleshooting and resolution times, gained real-time infrastructure insights, and more with the help of a cutting-edge analytics and operations platform – and find out how they integrated intelligence tech into their capacity planning process.
Posted: 15 Feb 2019 | Published: 15 Feb 2019
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The Journey Towards Optimized IT Operations
sponsored by ServiceNow
WHITE PAPER:
In this collection of data points and industry surveys, read through some of the challenges and opportunities multi-cloud is forcing IT operations teams to come face-to-face with – and what's setting apart the winners from the losers.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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Get Secure, Frictionless Video Communications
sponsored by Zoom Video Communications
CASE STUDY:
Learn about Zoom Video Communications in this case study, and find out how it can help increase productivity and reduce costs through secure video communications.
Posted: 07 Feb 2019 | Published: 07 Feb 2019
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Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK:
In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018
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Provide a Better Video Conferencing Experience for Clients & Remote Workers
sponsored by Zoom Video Communications
CASE STUDY:
Information security company Expel needed a video communications system that integrated with G-Suite and could be used for conference rooms. Read this case study to find out why they chose Zoom, and learn about the benefits they experienced since switching.
Posted: 04 Feb 2019 | Published: 04 Feb 2019
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Basics (and Beyond) of Patch Management
sponsored by ConnectWise
EBOOK:
With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In this eBook, learn about the 6 step patch management process for reconciling the deployment state of an operating system and third party software updates.
Posted: 05 Mar 2019 | Published: 05 Mar 2019
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The True Impact of ServiceNow IT Business Management
sponsored by ServiceNow
WHITE PAPER:
Download this study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with an ITBM investment.
Posted: 19 Mar 2019 | Published: 31 Oct 2018
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How Nutanix Works: The Definitive Guide to Hyperconverged Infrastructure
sponsored by Nutanix
EBOOK:
Could HCI be the building block you need to support your enterprise cloud? Access this comprehensive guide to learn everything you need to know to get started in your search for a hyperconverged infrastructure platform, and the benefits it can offer your cloud initiatives.
Posted: 12 Feb 2019 | Published: 31 Dec 2018
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