SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER:
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010
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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER:
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER:
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008
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The 2018 State of DevOps Report
sponsored by Google
RESEARCH CONTENT:
Download the report now to find out what nearly 1,900 professionals said about the role of DevOps in their business, what sets top-performing DevOps teams apart, and how this gives them a competitive edge.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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Global UCaaS RFPs: The 5 Question Approach Every CIO Should Use
sponsored by MASERGY
WHITE PAPER:
This custom white paper explores how organizations create RFPs for unified communications as a service (UCaaS) systems and offers some timely advice as to how the procurement process should change to support today's evolving demands. Discover a 5 question RFP approach that every CIO should consider when futureproofing their UC technologies.
Posted: 03 Dec 2018 | Published: 03 Dec 2018
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Empower Your Business with Continuous Innovation
sponsored by Pure Storage
RESOURCE:
Keep reading this custom article to discover how converged infrastructure (CI) contributes to continuous innovation and how to choose the right infrastructure solution for your organization.
Posted: 10 Dec 2018 | Published: 10 Dec 2018
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Creating a Better Retail Experience: Communications Buying Guide
sponsored by Motorola, Inc.
PRODUCT OVERVIEW:
Download this communications buying guide to review 5 different radios offered by Motorola Solutions, and how they can help you enhance customer and employee interactions with instant voice connection.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Considering HPE SimpliVity for Hyperconverged Infrastructure
sponsored by Logicalis
EBOOK:
If you're in the process of considering implementing hyper-converged infrastructure, read this resource, which examines one HCI—HPE SimpliVity—and breaks down the top 5 benefits of this offering specifically, based on the experiences of real users.
Posted: 30 Oct 2018 | Published: 30 Oct 2018
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