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Call Distribution Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Ultimate Guide to Digital Transformation in Data Storage Environments
sponsored by DataCore Software Corporation
WHITE PAPER: This white paper serves as your guide to using storage virtualization to support digital initiatives. Read on to learn 6 benefits of storage virtualization software, see why the parallel I/O it provides is critical to your digital strategies, and more.
Posted: 19 Mar 2018 | Published: 19 Mar 2018

DataCore Software Corporation

The Transformational Power of Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: Download this paper to delve into the details of one hyper-converged infrastructure (HCI) system—VMware vSAN. You'll learn which workloads are most in need of HCI, how this system can eliminate legacy difficulties by prepping the infrastructure stack for cloud-native apps, and more.
Posted: 16 Jan 2018 | Published: 31 Dec 2016

VMware & Intel

How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017

ServiceNow

The Visibility Needed to Navigate Digital Transformation
sponsored by FixStream
WHITE PAPER: As users today expect instantaneous accessibility and immaculate uptimes, IT infrastructures are forced to grow more and more complex. Click to learn how to maximize your infrastructure's value and performance through enhanced visibility and correlation tools, designed to work end-to-end throughout complex IT environments.
Posted: 04 Apr 2018 | Published: 20 Mar 2017

FixStream

From Managing Desktops to Workspaces: A Practical Guide
sponsored by VMware
WHITE PAPER: Discover how using a unified platform for the provisioning, management, and policy enforcement of apps to devices across iOS, Android, and Windows will bolster digital workspace management. Read on to learn when to publish apps vs. providing entire desktops, and more.
Posted: 04 Oct 2017 | Published: 04 Oct 2017

VMware

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

Zoom Answers 6 of Their Customers' Most Frequently Asked Questions
sponsored by Zoom Video Communications
WHITE PAPER: How is Zoom different from GoToMeeting? Find the answer in this FAQ guide.
Posted: 31 Mar 2017 | Published: 19 Dec 2016

Zoom Video Communications
 

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