What Your Employees Need to Keep your Customers Happy
sponsored by RingCentral
WHITE PAPER:
For many organizations, UC and contact centers have operated separately, leaving agents in silos and sales/marketing/product teams out of the loop. But the market is shifting towards a complete unification of these tools under a single vendor. In this white paper, learn about the benefits of combining UC and contact center solutions.
Posted: 15 Dec 2020 | Published: 15 Dec 2020
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Contact Center 2.0
sponsored by RingCentral
EBOOK:
Download this white paper to learn about the problems associated with legacy contact centers, and how moving to the cloud can help eliminate them.
Posted: 15 Jun 2020 | Published: 15 Jun 2020
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Remote Agent Playbook
sponsored by RingCentral
EBOOK:
Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020
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Stronger Together: The Benefits of Combining Unified Communications & Contact Center in the Enterprise
sponsored by Fuze
WHITE PAPER:
In this white paper, explore 4 key benefits of combining your contact center and UC tools, and tips for getting started.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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Cloud vs. On-Premises: Understanding the Key Differences
sponsored by Fuze
RESOURCE:
The only way to understand the advantages of one thing over another is to compare them side-by-side. In this resource, see how Fuze’s cloud communications delivery model compares to traditional premises-based systems.
Posted: 13 Jan 2020 | Published: 13 Jan 2020
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Boost Contact Center Service (Without Adding Agents)
sponsored by NICE
EGUIDE:
Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT:
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.
Posted: 30 Sep 2013 | Published: 31 Jan 2013
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Network Evolution E-Zine: June Issue 2015
sponsored by SearchNetworking.com
EZINE:
This issue of the Network Evolution e-zine goes discusses a number of subjects that face network decision makers today.
Posted: 01 Jun 2015 | Published: 01 Jun 2015
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How to Meet and Exceed Customer Demands
sponsored by Genesys
WHITE PAPER:
Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
Posted: 30 Jun 2014 | Published: 26 Jun 2014
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Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST:
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013
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