Upgrade/downgrade Subscription Changes on the Fly
sponsored by Fusebill
WHITE PAPER:
As a subscription-based business, you need to capitalize on any opportunity to optimize your customer lifecycle for growth—this means you need subscription agility. Read this white paper to learn how to optimally adjust your subscription rates—and how to do it on-command.
Posted: 25 Oct 2019 | Published: 25 Oct 2019
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Cloud vs. On-Premises: Understanding the Key Differences
sponsored by Fuze
RESOURCE:
The only way to understand the advantages of one thing over another is to compare them side-by-side. In this resource, see how Fuze’s cloud communications delivery model compares to traditional premises-based systems.
Posted: 13 Jan 2020 | Published: 13 Jan 2020
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How Relevant is Your Organization? Explore the Coveo Customer Service Relevance Maturity Model
sponsored by Coveo
WHITE PAPER:
View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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The Secret Recipe: Transforming Best-In-Class Contact Centers
sponsored by Talkdesk
WEBCAST:
Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019
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The Appian Intelligent Contact Center Platform
sponsored by Appian
VIDEO:
In this video, learn how an intelligent contact center platform from Appian can help your organization achieve a 60% increase in customer satisfaction and average cost savings of over 40%. Review Appian product features, and decide if an intelligent contact center is right for you.
Posted: 02 May 2019 | Premiered: 02 May 2019
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Expert Advice: E-Commerce and Social Media Drives CRM
sponsored by IBM
EBOOK:
Access this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014
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Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE:
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014
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Network Evolution E-Zine: June Issue 2015
sponsored by SearchNetworking.com
EZINE:
This issue of the Network Evolution e-zine goes discusses a number of subjects that face network decision makers today.
Posted: 01 Jun 2015 | Published: 01 Jun 2015
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What Happens When They are Gone?
sponsored by VoltDelta
WHITE PAPER:
Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.
Posted: 24 Oct 2013 | Published: 24 Oct 2013
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Performance Improvement In The Contact Centre
sponsored by Cisco
WHITE PAPER:
Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies.
Posted: 17 Jun 2014 | Published: 31 Dec 2013
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