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CKM Reports
 
TiVo Takes Customer-Centric Programming to New Heights
sponsored by Confluent
CASE STUDY: As TiVo has grown as an entertainment services provider, it has experienced issues of data accessibility and application complexity. In this case study, discover how TiVo improved data access and their customer experience by using a data streaming platform for reduced deployment times, increased scalability and more.
Posted: 05 Jul 2018 | Published: 05 Jul 2018

Confluent

Take Customer Engagement to New Heights
sponsored by Salesforce
EBOOK: In this e-book, learn how CareFirst BlueCross BlueShield and American Addiction Centers are taking the patient experience to the next level and transforming healthcare service.
Posted: 01 Jun 2017 | Published: 01 Jun 2017

Salesforce

Automating Customer Feedback Analysis
sponsored by Luminoso
CASE STUDY: A financial services company used to review customer feedback manually, which was a slow and labor-intensive process. Review this case study to see how they used an analytics and automation tool to eliminate 100 hour of analytical labor and much more.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Luminoso

The Key to Unlocking Customer Insights and Driving the Customer Experience
sponsored by SAS
ANALYST REPORT: Only 16% of companies think they are very effective at delivering real-time customer interactions across touch points and devices. Download this Harvard Business Review report for survey results and findings on real-time customer analytics.
Posted: 14 Aug 2018 | Published: 31 Mar 2018

SAS

Transforming Retail for the Digital Age
sponsored by Microsoft
WHITE PAPER: In this white paper, uncover the opportunities for the retail industry to grow, adapt and evolve to address the changing needs of customers and capture new business potential.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Microsoft

Buyer's Guide: How to Select a Document Capture Technology
sponsored by Ephesoft
RESOURCE: Digitization has customers wanting businesses to process, fulfill, and communicate in real-time. This resource provides 8 criteria to help technology buyers select a smart capture technology to help bridge this digital divide and provide real-time responses.
Posted: 20 Jun 2018 | Published: 20 Jun 2018

Ephesoft

Amplified Intelligence Transforms Operations From Reactive to Proactive and Predictive
sponsored by Axway
CASE STUDY: This case study details how Fannie Mae implemented operational intelligence to provide actionable insights to better serve their customers and their operations teams. Discover the results they received and how you could potentially leverage operational intelligence.
Posted: 22 May 2018 | Published: 31 Dec 2017

Axway

How Financial Services Can Be Customer-Centric in the New Digital Landscape
sponsored by Microsoft
RESEARCH CONTENT: This IDC white paper explores how financial services organizations can build a positive digital customer experience across multiple channels. Learn how to create a connected, customer-centric experience with key enablers for cloud content management, mobility, analytics, and more.
Posted: 20 Nov 2017 | Published: 30 Apr 2017

Microsoft

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne

A 5 Minute Guide to Cognitive Search for Customer Support
sponsored by Attivio, Inc.
WHITE PAPER: Explore the basics of a cognitive search platform – from natural language processing to robust security and big data analytics – and find out how cognitive search apps can help contact centers revitalize customer interactions and self-service.
Posted: 19 Sep 2017 | Published: 19 Sep 2017

Attivio, Inc.
 
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