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Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by TechTarget Customer Experience EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Infographic: Who needs to be on your digital transformation team? sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member. Posted: 18 Jan 2022 \| Published: 18 Jan 2022 TOPICS: Cloud Computing \| Digital Asset Management \| IT Agents \| IT Best Practices \| IT Management \| IT Workforce \| Leadership

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

The 7 Deadly Skills Your IT Team Should Possess sponsored by Skillsoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

Computer Weekly – 9 July 2013: The most influential women in UK IT sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we unveil our list of the 25 most influential women in UK IT, and talk to the winner - Tech City CEO Joanna Shields. We hear from oil giant BP about how it moved to a hybrid cloud environment. And we examine the changing nature of the outsourcing market and what it means for IT managers. Posted: 08 Jul 2013 \| Published: 09 Jul 2013 TOPICS: Careers \| Industry Organizations

SharePoint E-Zine Volume 8: Must-have Free SharePoint Tools and Add-ons sponsored by TechTarget Search Windows Server EZINE: In this issue you will learn about some handy tools and utilities that are helpful to fill in SharePoint functionality gaps. Posted: 13 Mar 2009 \| Published: 13 Mar 2009 TOPICS: Business Management \| Collaboration \| Freeware \| Industry Organizations \| IT Governance \| IT Workforce \| Scalability Testing \| SQL Server

Transcript: The Changing Role of the CIO sponsored by Hewlett Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

Gartner Middle East CIO Leadership Forum sponsored by Gartner WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice. Posted: 28 Jan 2011 \| Published: 28 Jan 2011 TOPICS: CIOs \| Information Technology Professionals \| IT Agents \| IT Management \| IT Service Management \| Vendor Selection \| Vendors

Information Governance Strategy: Developing a Roadmap for Managing Corporate Info sponsored by TechTarget Content Management EBOOK: Most organizations are looking for ways to better manage their structured and unstructured data – and information governance has the potential to do so. But implementing an effective program can be tricky. Review this e-book to gain practical tips on how to implement an information governance program, learn 5 pitfalls to avoid, and more. Posted: 05 Sep 2012 \| Published: 01 Sep 2012 TOPICS: Data Governance \| Data Quality \| Information Governance \| Information Management \| IT Governance

Presentation Transcript: Redefining Storage Scalability for Cloud Computing and Big Data sponsored by DataDirect Networks PRESENTATION TRANSCRIPT: View the solutions that have been developed for optimizing Big Data for private and public Cloud Computing, as well as setting a path to Exascale computing. Find solutions around how to remove Big Data storage scalability as the bottleneck in your workflow. Posted: 02 Aug 2011 \| Published: 02 Aug 2011 TOPICS: Business Intelligence \| Cloud Computing \| Data Center Management \| Data Management \| Private Cloud \| Public Cloud \| Server Virtualization \| Storage Management

IT in Europe: Taking control of smartphones: Are MDMs up to the task? sponsored by TechTarget Security EZINE: In this Special European edition of Information Security magazine, gain key insight into the increasing risks of mobile devices and the strategies and tools needed to mitigate them. View now to also explore VDI security, cybersecurity threats, IT consumerization deluge, and much more. Posted: 23 Feb 2012 \| Published: 23 Feb 2012 TOPICS: Cybersecurity \| Handheld Device Security \| Mobile Device Management \| Security Management \| Security Threats \| Virtual Desktop Infrastructure

May Information Security Magazine sponsored by TechTarget Security EZINE: This month, Information Security magazine takes an in-depth look at this ever-evolving saga and explores how leveraging a risk-centric compliance model, like PASTA, can re-energize your compliance strategy. Also uncover stories around Apple device security, data breach protection trends and more! Posted: 29 Apr 2013 \| Published: 29 Apr 2013 TOPICS: Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Best Practices \| Compliance Software \| Data Governance \| Data Loss Prevention (DLP) \| Data Security \| Endpoint Security \| Governance, Risk, Compliance (GRC) \| IT Governance \| Regulatory Compliance \| Security \| Security Best Practices \| Security Management \| Security Managers \| Security Policies \| Security Threats

Information Security Magazine - April 2010: Endpoints on the Loose sponsored by Information Security Magazine EZINE: This month’s cover story focuses on the security threats that mobile devices and portable storage introduce. Other articles expound on topics like fraud prevention, security planning, and code outsourcing. Read on to learn about these important subjects and more. Posted: 07 Apr 2010 \| Published: 07 Apr 2010 TOPICS: Endpoint Security \| Fraud Protection \| Information Security \| Network Security \| Outsourcing \| Security \| Security Management \| Security Policies \| Security Threats \| Storage Security

CEA Reports