IT Service Management White Papers

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Run SAP Services Fact Sheet sponsored by Hewlett Packard Enterprise WHITE PAPER: If you run SAP systems, you know that managing a complex landscape can be challenging - but it's also necessary. Fortunately, this resource introduces a way to manage your SAP services more efficiently and effectively, by implementing application lifecycle management (ALM) standards. Posted: 27 Sep 2013 \| Published: 28 May 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| IT Management \| IT Service Management \| SAP (Product)

The Ultimate Technology Business Management Guide sponsored by Apptio WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM. Posted: 03 Sep 2013 \| Published: 03 Sep 2013 TOPICS: Application Development \| Application Infrastructure \| Application Performance Management \| Applications Management \| Cloud Computing \| IT Service Management \| ITIL \| SaaS ERP

How modern custom applications can spur business growth. sponsored by ServiceNow WHITE PAPER: Access this resource to learn about an advanced platform for ITSM that can help you empower your end-users to build their own custom applications. Discover the key advantages this approach can offer to your IT shop, end-users, and business as a whole and explore various customer success stories from your peers. Posted: 24 Jul 2013 \| Published: 24 Jul 2013 TOPICS: Application Development \| Application Development and Integration Services \| Application Life-Cycle Management \| Applications Management \| IT Service Management \| Systems Management

Next Gen IT and the Cloud sponsored by ServiceNow WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services. Posted: 24 Jul 2013 \| Published: 24 Jul 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Cloud Computing \| Cloud Management \| Enterprise Systems \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| Security \| Systems Management \| Systems Operations

START small, grow tall: Why cloud now sponsored by HP & Intel® WHITE PAPER: Read this white paper to gain insights on how you can accelerate and streamline your cloud migration by taking advantage of an advanced set of technologies. Realize the benefits their extensive list of features can deliver to your organization and discover how they can help you overcome common cloud challenges. Posted: 23 Jul 2013 \| Published: 31 May 2011 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| IT Infrastructure \| IT Service Management \| Public Cloud \| Public cloud computing

Realizing integrated interconnected service chain sponsored by IBM WHITE PAPER: Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise. Posted: 17 Jul 2013 \| Published: 30 Jun 2012 TOPICS: Cloud Computing \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL \| Outsourcing \| Service Level Management

Oracle Information Architecture: An Architect’s Guide to Big Data sponsored by Oracle Corporation UK Ltd WHITE PAPER: Access this helpful resource to explore how to add big data capabilities to your mainstream information architecture, learn how to plan for the adoption of new tools from an enterprise architecture perspective, and get six best practices for big data projects. Posted: 17 Jul 2013 \| Published: 31 Aug 2012 TOPICS: Data Analytics \| Data Center Management \| Data Governance \| Data Management \| Data Mining \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| Oracle (Product)

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing sponsored by FrontRange Solutions Inc. WHITE PAPER: This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. Posted: 28 Jun 2013 \| Published: 31 Oct 2012 TOPICS: Data Center Consolidation \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Delivering IT as a Service With a Software-Defined Data Center sponsored by VMware, Inc. WHITE PAPER: This informative white paper explains what ITaaS actually is, as well as the opportunities and challenges it delivers. Posted: 28 Jun 2013 \| Published: 31 Dec 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| Server Virtualization

Grow Your Business : HP AllianceOne Partner Program sponsored by Hewlett Packard Enterprise WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs. Posted: 28 Jun 2013 \| Published: 28 Jun 2013 TOPICS: Application Infrastructure Providers \| Careers \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012 sponsored by Hewlett-Packard Enterprise WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more. Posted: 28 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Analytic Applications Software \| Application Monitoring \| Application Performance Management \| Application Performance Management Software \| Applications Management \| Business Intelligence \| Business Intelligence Software \| Business Management \| Business Process Management \| Business Service Management \| Business Service Management Software \| Data Analytics \| IT Management \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| Troubleshooting

Delivering IT as a Service With a Software-Defined Data Center sponsored by VMware WHITE PAPER: This crucial whitepaper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe. Posted: 25 Jun 2013 \| Published: 25 Jun 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| VMware

How to Avoid 4 Growth-Defying IT Dilemmas sponsored by ServiceNow WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money. Posted: 29 Apr 2013 \| Published: 29 Apr 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

The Perfect Combo: ITIL, I.T. Service Management, and Social Media sponsored by BMC Software, Inc. WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: Customer Service \| Help Desk Management \| Help Desks \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| ITIL

Accelerate IT Infrastructure Management for Better Business Value sponsored by IBM WHITE PAPER: This white paper examines the keys to successful infrastructure management for your server and network devices. Access this paper to discover how to create better business value using outsourcing, managed, and cloud services, as well as evaluate your in-house handling of infrastructure management. Posted: 31 Jul 2012 \| Published: 01 Aug 2011 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

Linux Management with Red Hat Network Satellite Server : Measuring Business Impact and ROI sponsored by Red Hat - HPE WHITE PAPER: Read this white paper to learn about a new network satellite server that can help you simplify and improve Linux management while reducing costs. Posted: 18 Jul 2012 \| Published: 18 Jul 2012 TOPICS: Applications Management \| Database Management \| IT Management \| IT Service Management \| Linux \| Linux Desktop Environment \| Linux Server Hardware \| Server Hardware

Business service management 101: Manage IT with a business focus sponsored by IBM WHITE PAPER: Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate. Posted: 17 Jul 2012 \| Published: 31 Jan 2012 TOPICS: Cloud Storage Strategy \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| IT Asset Management \| IT Asset Management Software \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management

Riding the Cloud To Improve Your Top- and Bottom-Line Economics sponsored by Cisco Systems, Inc. WHITE PAPER: Review this white paper for tips on selecting - and planning - the right cloud strategy for your organization so you can enjoy all the benefits the cloud has to offer. Posted: 13 Jul 2012 \| Published: 30 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Asset Management \| IT Best Practices \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

TeradiciAPEX™2800: Addressing the next VDI bottleneck sponsored by Teradici Corporation WHITE PAPER: Read this white paper to learn about an advanced solution that can mitigate the IT management challenges that virtual desktop infrastructure (VDI) can introduce. Posted: 29 Jun 2012 \| Published: 21 May 2013 TOPICS: Desktop Virtualization \| IT Infrastructure \| IT Management \| IT Service Management \| VDI \| Virtual Desktop Infrastructure \| Virtual Machine

Developing an effective resiliency capability within a cloud design sponsored by IBM WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider. Posted: 27 Jun 2012 \| Published: 31 Aug 2011 TOPICS: Business Continuity Planning \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

Make Group Policies Do More and Reach Further sponsored by Dell Software WHITE PAPER: This white paper introduces the latest desktop management platform that can help expand the benefits of Group Policy and overcome its various deficiencies. Explore the advantages it can provide and review the advanced features it offers. Posted: 25 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Configuration Management \| Desktop Management \| Desktop Virtualization \| Group Policy \| IT Service Management \| Virtual Desktop Infrastructure \| Virtual Machine

Riding the Cloud To Improve Your Top- and Bottom- Line Economics sponsored by Cisco Systems, Inc. WHITE PAPER: Read this white paper to explore insights that can help you better understand what the cloud is and what it can offer your business. Discover essential tips and tricks that can ensure a smooth and successful cloud adoption. Posted: 18 Jun 2012 \| Published: 18 Jun 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management

Cisco Cloud Intelligent Network: Connect the World of Many Clouds sponsored by Cisco Systems, Inc. WHITE PAPER: This white paper explores a new cloud architecture that delivers the advanced capabilities and features your environment requires. Discover the important role the network plays in the success of cloud service delivery and learn how to enhance your users' cloud experiences. Posted: 18 Jun 2012 \| Published: 07 Jun 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Intelligent Networks \| IT Infrastructure \| IT Service Management \| Network Architectures

Part the Clouds: Take next steps on the Journey sponsored by DellEMC and Intel® WHITE PAPER: Discover the three critical steps to a successful cloud implementation in this concise white paper. Find out what questions to ask at each stage of the process to make the most informed decisions. Posted: 18 Jun 2012 \| Published: 31 May 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Service Management \| Private Cloud

Cloud: What an Enterprise Must Know sponsored by Cisco Systems, Inc. WHITE PAPER: This white paper discusses essential tools and strategies to leverage when making plans for cloud migration. Learn what the cloud really is, what it can offer your organization and key questions to consider before going forward with deployment plans. Posted: 13 Jun 2012 \| Published: 13 Jun 2012 TOPICS: Applications Management \| Cloud Computing \| Cloud CRM \| Cloud Management \| IT Infrastructure \| IT Management \| IT Service Management