The Perfect Combo: ITIL, I.T. Service Management, and Social Media
Almost all of your employees use some form of social media, but how can you leverage this to help your business? You may not have considered this, but social media tools can be very useful for answering questions and providing solutions for incidents. This white paper explains how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Discover how ITIL best practices can be enriched through the inclusion of these tools.