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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services White Papers (View All Report Types)
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BCDR Buyer’s Guide For MSPs
sponsored by Datto, Inc.
WHITE PAPER: When a client’s server goes down or is involved in a compromising cyber-attack, a BCDR solution can be used to quickly restore data and operations before margins are impacted. Dive into this buyer’s guide to dispel common myths and misconceptions about BCDR solutions, and how to select the BCDR solution that’s right for MSPs.
Posted: 09 Mar 2021 | Published: 09 Mar 2021

Datto, Inc.

Forrester Proven Drivers Unlocking ITSM
sponsored by Atlassian
WHITE PAPER: A survey by Forrester found that during the time of COVID, high performing, high velocity I&O organizations are obsessed with speed, collaboration, and autonomy. Read on to discover more key insights uncovered by Forrester and learn how you can better power your success with proven methodologies.
Posted: 19 Feb 2021 | Published: 01 Oct 2020

Atlassian

Global Trend Report: How the 4th Industrial Revolution is Changing IT, Business and the World
sponsored by Lumen
WHITE PAPER: Most C-suite leaders and IT decision makers (ITDMs) at large and medium-sized organizations around the world agree that the 4th Industrial Revolution will have a substantial impact on both society and the future of business. Access this white paper to view how this revolution will affect IT infrastructure and see the positions of ITDMs in numbers.
Posted: 11 Feb 2021 | Published: 11 Feb 2021

Lumen

IT Service Management at High Velocity
sponsored by Atlassian
WHITE PAPER: High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more.
Posted: 02 Feb 2021 | Published: 02 Feb 2021

Atlassian

MSP Marketing and Sales Best Practices
sponsored by Liongard
WHITE PAPER: The sales and marketing operations of MSPs can be extraordinarily complex, even by the standards of an industry already known for its complexity. Dive inside this article to uncover sales process best practices for MSPs, designed to augment and increase the scalability of crucial marketing and sales processes.
Posted: 29 Jan 2021 | Published: 29 Jan 2021

Liongard

Benefits of SMB Digital Transformation: Management and Automation
sponsored by HPE and Intel®
WHITE PAPER: IT automation allows IT to be more productive, and respond better to input and requests from end users and customers. Download this white paper to take a closer look at the benefits of SMB digital transformation and how IT automation can better support SMBs.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

The Definitive Guide to Onboarding
sponsored by Liongard
WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.
Posted: 22 Jan 2021 | Published: 02 Feb 2021

Liongard

A Buyer’s Guide to Log Analysis
sponsored by LogicMonitor
WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

LogicMonitor

Monitoring Maturity Model
sponsored by StackState
WHITE PAPER: According to a recent study, 65% of organizations surveyed have more than ten monitoring tools to support specific needs for each team, which limits IT's visibility. Download this guide, which offers up four stages of monitoring to help you better understand your current monitoring maturity level and the steps you can take to improve it.
Posted: 02 Dec 2020 | Published: 02 Dec 2020

StackState

Relationship-Based Observability
sponsored by StackState
WHITE PAPER: Checkout this white paper to learn 3 unique capabilities of a relationship-based observability platform and discover the business values it can bring.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

StackState

The 10 Backup Mistakes MSPs Make (and How to Avoid Them)
sponsored by MSP360
WHITE PAPER: Sometimes, MSPs can get backup wrong. Unfortunately, there are lessons we can learn from them. Jump inside this guide to read over the top 10 backup mistakes that MSPs are most prone to making—and how to course-correct before they turn into major problems.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

MSP360

Essential Guide to Backup for MSPs
sponsored by MSP360
WHITE PAPER: Data losses can be devastating to any organization today, but MSPs in particular have a lot to fear. Dive inside this guide to learn how to define and organize the different flavors of data you’ll be working with and find out how to craft a smart data backup strategy afterwards.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

MSP360

Futurum: Why Everything-as-a-Service? Why HPE?
sponsored by HPE and Intel®
WHITE PAPER: As we transition from the service economy to the experience economy, companies are searching for their proverbial "why," and seek desperately to make that connection with their customers.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

HPE and Intel®

IDC: The Business Value of HPE GreenLake Management Services
sponsored by HPE and Intel®
WHITE PAPER: In the new era of digital transformation, enterprises are leveraging technology to drive new innovation, improve business agility, and streamline operations. As a result, IT and business objectives are intrinsically linked.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

HPE and Intel®

Next-Generation VDI: The Right Solution for Remote Work Environments
sponsored by Hewlett Packard Enterprise
WHITE PAPER: GPU-accelerated virtualization solutions enable businesses to support geographically dispersed teams that rely on graphics-intensive platforms. This paper will help you discover how GPU-accelerated VDI can help you address security, privacy, and compliance challenges.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

Hewlett Packard Enterprise

Boost your remote productivity
sponsored by HPE and Intel®
WHITE PAPER: The current health crisis has resulted in a global slowdown, affecting small- and mid-sized businesses (SMB) more acutely. Many SMBs have embraced remote work and virtual collaboration to weather the storm. But supporting remote work can present unforeseen challenges.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

HPE and Intel®

ESG Showcase: Key Considerations for Enabling Remote Work and Recovery Plans with VDI
sponsored by HPE and Intel®
WHITE PAPER: This paper shares Enterprise Strategy Group research focused on the key considerations for enabling remote work and recovery plans with VDI. Businesses had aggressive virtual desktop infrastructure (VDI) expansion plans prior to COVID-19 that aligned with IT's overall priority to deliver a secure and consistent user experience.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

HPE and Intel®

Top 5 Considerations for Building a Successful VDI Strategy
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Virtual desktop infrastructure (VDI) allows users to work anywhere, anytime, and on anything with an internet connection, without compromising workstation performance or security.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

Hewlett Packard Enterprise

Implement Your Remote Collaboration Platform in the Speed of Light
sponsored by HPE and Intel®
WHITE PAPER: The common action taken by companies to achieve this objective is an implementation of a collaborative solution allowing their (globally) dispersed teams to efficiently communicate and collaborate without the need for travelling to meet in person.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

HPE and Intel®

Helping Businesses Return to Work
sponsored by HPE and Intel®
WHITE PAPER: The HPE Pointnext Services return to work program leverages a series of IoT-based solutions targeting social-distance tracing and tracking, fever detection, location-based alerts, and more to help you create a safe work environment for your employees.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

HPE and Intel®

Overcome Remote Work Challenges with HPE Pointnext Services
sponsored by HPE and Intel®
WHITE PAPER: Navigate uncertainty and maintain remote productivity with advisory, professional, and operational services from HPE Pointnext Services. Find new ways to thrive in an ever-changing landscape of unknowns
Posted: 29 Oct 2020 | Published: 29 Oct 2020

HPE and Intel®

Re-Inventing the TEM Organization to Adapt to Accelerating Technology Advanced – The Future of TEM
sponsored by Calero MDSL
WHITE PAPER: The explosive growth of cloud and now multi-cloud solutions has created a new imperative for Telecom Expense Management (TEM) to actively participate in the overall management of technology deployment within an organization. Download this white paper to learn about the technology advances that have contributed to this heightened importance of TEM.
Posted: 23 Oct 2020 | Published: 23 Oct 2020

Calero MDSL

New Telecom Technologies, New TEM Challenges
sponsored by Calero MDSL
WHITE PAPER: There are many new technologies that are being adopted by businesses at a rapid pace. Each brings new technical challenges, new provisioning challenges, new billing challenges and an exploding universe of endpoints to control. In this white paper, explore the implications that these technologies have on Telecom Expense Management (TEM).
Posted: 21 Oct 2020 | Published: 21 Oct 2020

Calero MDSL

New Technologies Expand the Key Role of TEM
sponsored by Calero MDSL
WHITE PAPER: Today, telecom is an integral part of all computer-related operations. However, where there is telecom there are expenses, and those expenses require management right along with all the technical operations. In this white paper, learn how organizations can manage these expenses with the help of Telecom Expense Management (TEM).
Posted: 21 Oct 2020 | Published: 21 Oct 2020

Calero MDSL

IT-GRC Tools
sponsored by ServiceNow
WHITE PAPER: IT GRC tools are emerging as one of the most effective ways for organizations to create, organize and manage GRC policies. This KuppingerCole Market Compass report covers the top IT GRC vendors and tools that can assist organizations in reducing the risk of non-compliance – read on to unlock the full report.
Posted: 12 Oct 2020 | Published: 21 Jul 2020

ServiceNow
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