Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This whitepaper details how a more dynamic, policy driven automation solution can help IT handle the increasingly complex and heterogeneous data centers created by trends like Big Data and the cloud.
Messaging is an effective way to connect different applications and systems. This comprehensive resource offers a primer on messaging and describes how WebSphere MQ – a market-leading messaging integration middleware product – can be used to fuel messaging success.
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