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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Why You Can't Spell Digital Transformation Without "IT"
sponsored by Splunk
WHITE PAPER: The term "digital transformation" is being thrown around rather loosely without a clear definition. This white paper discusses why IT is so misunderstood, how to unearth the business value of IT data, and a strategy to better connect IT and the business to enable digital transformation.
Posted: 07 Jul 2017 | Published: 07 Jul 2017

Splunk

Analytics & IT: A New Opportunity for CIOs
sponsored by SAS
RESEARCH CONTENT: IT has been at the center of making analytics a powerful tool used throughout every unit of the business organization. Inside, discover the opportunity for greater use of analytics in IT, the eras of analytics and the unique characteristics of each, and uncover how IT will change in Analytics 4.0.
Posted: 15 Jun 2017 | Published: 14 Oct 2016

SAS

Building A Foundation for I.T. Modernization
sponsored by Red Hat
WHITE PAPER: In this solution brief, learn how by basing your IT transformation on a foundation of open-source Linux software, and a trustworthy hardware partner, you can ensure ambitious and far-reaching benefits.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

Red Hat

An ITSM Practitioner's Guide to DevOps
sponsored by Cherwell
WHITE PAPER: Some think that DevOps may replace ITSM. The reality is that DevOps and ITSM are complementary, working toward the same objective. Access this white paper to learn how ITSM practitioners can embrace the key elements of DevOps to complement existing ITSM thinking and practices for better IT service delivery and support.
Posted: 07 Jul 2017 | Published: 07 Jul 2017

Cherwell

Your expert guide to the highlights of Infosecurity Europe 2017
sponsored by ComputerWeekly.com
EGUIDE: Security technologist Bruce Schneier's insights and warnings around the regulation of IoT security and forensic cyber psychologist Mary Aiken's comments around the tensions between encryption and state security were the top highlights of the keynote presentations at Infosecurity Europe 2017 in London.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

ComputerWeekly.com

Computer Weekly –25 July 2017: How the DVLA is making driving digital
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we hear from the DVLA about how it is becoming a digital hub for motoring and moving away from its legacy IT. Our latest buyer's guide examines the future of data management. And we look at the importance of understanding the small print in your software licensing agreements. Read the issue now.
Posted: 21 Jul 2017 | Published: 21 Jul 2017

TOPICS:  IT Management
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