Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This e-book will instruct IT leaders on creating a bimodal infrastructure strategy that will enable you to support both traditional and new cloud-based agile IT applications. Read on to see how you can leverage the key benefits.
Download this infographic, sponsored by Lenovo® and Microsoft, and see for yourself how the right devices power and underpin the ongoing success of today's connected governments—and how they can do the same for you and your agency.
This in-depth white paper examines the results of a survey of over 1,200 senior IT and line-of-business decision makers in order to determine how today's digital leaders are leveraging IT infrastructure in a way that increases revenue streams, creates faster time-to-market and increases profitability.
his white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organisation stands in terms of IT management.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines