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E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Starting the Journey to Managed Infrastructure Services: A Guide to Selecting Initial Workloads for Migration
sponsored by Rackspace
WHITE PAPER: As businesses adopt next-generation IT models to fuel innovation, IT teams find themselves spending more time on maintenance than actual innovating. However, with managed infrastructure services, IT leaders can get back in the game, shifting their focus to innovation once again.
Posted: 03 Sep 2014 | Published: 20 Jul 2014

Rackspace

Face Tech Challenges Head-On with a Strategic Data Center
sponsored by Equinix
WHITE PAPER: IT teams face a bevy of challenges in today's always-on, demanding IT environment, including (but not limited to) connectivity, bandwidth, latency, and security. By treating your data center as a strategic asset, you can turn those challenges into opportunities to thrive.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

Equinix

IT Service Brokerage - The Intersection of User Experience and Business Technology
sponsored by Hewlett-Packard Company
VIDEO: This exclusive video covers the transformation IT must make as technology evolves and the role IT brokerage can play in these changes.
Posted: 28 Aug 2014 | Premiered: 28 Aug 2014

Hewlett-Packard Company

The IT Service Broker
sponsored by Hewlett-Packard Company
RESOURCE: This informative infographic provides three reasons why IT service delivery must change to keep up with today's data centers.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

Hewlett-Packard Company

How SIEM Helps IT Security, Compliance, Operations and Management
sponsored by CDW Corporation
WHITE PAPER: Security information and event management (SIEM) tools offer more than just security. In fact, many organizations overlook some of the most useful aspects of SIEM technology, including fraud prevention and operations management. In this expert resource, discover the value of SIEM tools for four different audiences.
Posted: 12 Sep 2014 | Published: 12 Sep 2014

CDW Corporation

Infographic: Redefine IT with EMC Cloud Service Providers
sponsored by EMC Corporation
WHITE PAPER: EMC Cloud Service Providers are key to building a well-run Hybrid Cloud. EMC's ecosystem of more than 100 Cloud Service Providers gives you choice, without sacrificing control.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

EMC Corporation

Data Center as a Strategic Asset: 3 Execs Weigh In
sponsored by Equinix
WHITE PAPER: In this e-book, see what three leading C-level executives -- Dan Levin of Box, Norm Fjeldheim of Qualcomm, and Arne Josefsberg of ServiceNow --have to say about the evolving role of the data center and how to align business and IT demands to overcome top technology challenges.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

Equinix
 
 
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