This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Wire data is the record of everything that is happening in your IT environment in real time, but it's historically been untapped. This white paper highlights 10 ways wire data can help you conquer IT complexity.
Explore this in-depth resource to discover tips and best practices for optimizing your BYOD program and mobile infrastructure to meet the demands of the financial services sector. Read on now to find out more.
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