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Telephone Computer Integration

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Telephone Computer IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Unified IT Monitoring: A Necessity in the Era of the Customer
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details how unified IT monitoring can be used to deliver the customer experience your users demand.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

CA Technologies.

Deliver Successful Transportation Systems and Services
sponsored by IBM
WEBCAST: This comprehensive webcast introduces an integrated software platform that's specifically designed for complex transportation projects. Discover how this tool offers support throughout the entire systems lifecycle, with a specific focus on requirements management.
Posted: 07 Aug 2014 | Premiered: Dec 31, 2013

IBM

Webinar: Taking the Integrated Portfolio Management Approach to Agile Projects
sponsored by Innotas
WEBCAST: Attend this on-demand webinar featuring Litded Davis, Director of the Project Management Office at Outsell, as she discusses how her organization is combining JIRA and Innotas to better manage agile projects.
Posted: 14 Aug 2014 | Premiered: Aug 8, 2014

Innotas

Capacity Planning in your Software-Defined Data Center
sponsored by nlyte Software
VIDEO: This webinar will provide a brief overview of the SDDC (including virtualization of servers, storage and networking) and then will focus on the expanded role of critical facilities and its coordination with IT service management in the SDDC.
Posted: 12 Aug 2014 | Premiered: 17 Sep 2013

nlyte Software

Solve the Mystery of Strategic Alignment with Time Tracking
sponsored by Innotas
WEBCAST: In this on-demand webinar, Mark Mullaly of ProjectManagement.com investigates issues relating to time tracking as a part of the project management process.
Posted: 13 Aug 2014 | Premiered: Apr 22, 2014

Innotas

Research snapshot – BYOD in the UK
sponsored by ComputerWeekly.com
EBRIEF: BYOD is fast becoming a normal part of daily business life in the UK, this snapshot survey of 100 UK businesses by Vanson Bourne reveals.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

The Benefits of Data Center Infrastructure Management
sponsored by nlyte Software
EGUIDE: This expert e-guide looks at how data center infrastructure management can improve your day-to-day operations, data center planning and energy management.
Posted: 22 Aug 2014 | Published: 22 Aug 2014

nlyte Software
 
 
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