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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Where Network Virtualization Fits Into Data Center Initiatives
sponsored by VMware, Inc.
WHITE PAPER: Discover how network virtualization fits into your existing physical network and software-defined data center initiatives. Read on to learn how this technology will accelerate and simplify private and hybrid cloud initiatives, reduce the complexity of existing infrastructure assets, and more.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

VMware, Inc.

Empower Continuous Business Change With Hybrid IT
sponsored by CenturyLink Business
WHITE PAPER: This white paper highlights an outsourced hybrid IT model that integrates data center colocation, cloud, and managed services. Access now to see how this strategy can lower your costs, improve your infrastructures reliability and security, and empower your enterprise to continuously optimize for continuously evolving business conditions.
Posted: 12 Apr 2016 | Published: 31 Dec 2015

CenturyLink Business

A Next-Generation Analytics Platform for Optimizing Critical Application Operations in Virtualized Environments
sponsored by SIOS Technology Corp
WHITE PAPER: This white paper explores a next-generation IT analytics platform that is adaptable and scalable to meet the needs of IT departments in virtual environments. Access now and learn how this platform enables you to consolidate a variety of data sources into a single repository where it can apply advanced analytics.
Posted: 20 Apr 2016 | Published: 31 Dec 2015

SIOS Technology Corp

Leicestershire County Council Refreshes Infrastructure with Migration
sponsored by Vision Solutions
CASE STUDY: This case study reveals how Leicestershire County Council turned to a migration approach to help complete their infrastructure migration, from planning to completion in less than three months with almost no downtime. Find out how they were able to do this without the need to shut down vital applications.
Posted: 13 Apr 2016 | Published: 31 Dec 2014

Vision Solutions

Analyst Perspective: The Maturing MSP Market
sponsored by Commvault
VIDEO: In this brief webcast, analyst Tim Harmon discusses the maturing managed service provider (MSP) market and the need for advanced service capabilities that focus on specific vertical industries. Watch now to see how you can reap the benefits of trusting and dependent customers with a more specialized, valued service.
Posted: 19 Apr 2016 | Premiered: 08 Feb 2016

Commvault

LOGICcards Overview: Delivering Real-time Insights to MSPs and ITSPs
sponsored by LogicNow
VIDEO: In this brief video, learn more on how LOGICcards can allow MSPs and IT professionals to create predictive observations that are translated into proactive actions you can take to make your customers' IT systems work better and more efficiently.
Posted: 11 Apr 2016 | Premiered: 11 Apr 2016

LogicNow

IT Infrastructure & Operations Management Summit 2016: Agenda at a Glance
sponsored by Gartner
RESOURCE: Learn from this agenda for Gartner's 2016 IT Infrastructure & Operations Management Summit how you can attend to discover 7 steps to start your DevOps initiative, and more. Read on to learn more about attending this conference and building a solid foundation from which to drive and deliver sustained business value.
Posted: 18 Apr 2016 | Published: 18 Apr 2016

Gartner
 
 
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