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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Blaze the Trail: A Guide to Getting Started on Your Digital Future
sponsored by Presidio Networked Solutions
EBOOK: This e-book will guide you to your digital future: Discover several key considerations for establishing hybrid and multi-cloud, IoT, fault-tolerant cybersecurity, and more. Harness these technologies to propel your enterprise through digital transformation, and formulate a holistic approach to digital initiatives.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Presidio Networked Solutions

Reviewing the Current State of Hyperconvergence and Benefits of Virtual SAN Deployments
sponsored by VMware
ANALYST REPORT: Discover the top 2016 trends driving organizations to deploy hyperconverged infrastructure. Read on to also see illustrated the benefits achieved from HCI built on virtual SAN for 3rd Platform technologies.
Posted: 27 Dec 2016 | Published: 31 Jul 2016

VMware

CoreOS CEO: Containers Are Just The Beginning
sponsored by CoreOS
NEWSLETTER: In this brief article, Alex Polvi, CEO of Linux server vendor CoreOS, discusses how today's organizations need infrastructures designed for maximum robustness, scalability, security, and reliability and reveals how containers are a key piece to revolutionizing data center infrastructures.
Posted: 11 Jan 2017 | Published: 25 Feb 2016

CoreOS

Amelco Case Study: Continuous Delivery Using Ansible Automation
sponsored by Red Hat
VIDEO: Tune in as Amelco illustrates how one IT automation engine empowered effective multi-environment management for its diverse application infrastructure—with no downtime. Learn here how to unify management and provide continuous delivery of Linux-based apps, and more.
Posted: 16 Jan 2017 | Premiered: 01 Sep 2016

Red Hat

The Digital Transformation Agenda
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This survey of business leaders by the Economist Intelligence Unit for Pegasystems finds that businesses are mostly confident they will reach their digital transformation agendas, but senior business leaders need to be more closely involved.
Posted: 09 Jan 2017 | Published: 09 Jan 2017

ComputerWeekly.com

Equipped with the Proper Management Strategies, See IT Downtime Decrease
sponsored by Blue Medora
EGUIDE: This expert e-guide offers three essential strategies to ensure IT workers are proactively managing your IT infrastructure, rather than spending the majority of their time reacting to problems as they arise. Also, learn about the most popular IT performance management infrastructures, and how they can be affecting the service of your enterprise.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Blue Medora
 
 
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