In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
This e-guide pinpoints the economics of the capacity management process, how to interpret capacity management metrics, and the four resource bottlenecks to consider in the capacity management process.
In the following Q&A white paper, Dr. George Westerman, author of the best-selling book, The Real Business of IT, answers some interesting questions regarding the true value of IT to the business.
This white paper introduces a Google Enterprise App provider that can help your organization leverage the full power of the Google for Work cloud platform like no other. Read now to procure cloud software and maximize its utility.
This resource can help you to become the best manager you can be by revealing the eight critical characteristics that you should aim to embody. Access now to uncover the skills and traits that you need in order to be most effective leader possible.
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