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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

2017 State Of Cloud Adoption And Security
sponsored by McAfee, Inc.
WHITE PAPER: Hybrid cloud adoption grew 3x and soon 80% of IT budgets will go to cloud solutions. See additional key insights.
Posted: 10 May 2017 | Published: 10 May 2017

TOPICS:  IT Management
McAfee, Inc.

The Digital Workspace: Strategies for the Future of Workplace IT
sponsored by Citrix
WHITE PAPER: By downloading this resource, you'll receive guidance on the key principles of digital workspace implementation, as well as market drivers, challenges, and employee experience to account for when reimagining desktop environments. Read on to capture the benefits of cloud-ready digital workspaces now.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

Citrix

Infrastructure Economics: What IT Leaders Can Learn from the CFO Organization (and Vice Versa)
sponsored by Hewlett Packard Enterprise
WHITE PAPER: What can IT leaders and CFO organizations learn from each other? Why is it important for them to be on the same page? This white paper presents several key IT decisions from the perspective of a CFO, as well as critical operations metrics you need to track in order to make the best assessments for your IT infrastructure.
Posted: 15 May 2017 | Published: 30 Sep 2016

Hewlett Packard Enterprise

Media Consumption Study 2017 UKI Infographic
sponsored by ComputerWeekly.com
EGUIDE: The results of TechTarget and Computer Weekly's annual reader survey, which asks for feedback on readers' media consumption when considering an IT purchase, reveals the complexity of IT purchase decisions.
Posted: 28 Apr 2017 | Published: 28 Apr 2017

ComputerWeekly.com

Containers Rise to the Challenges of Hybrid IT
sponsored by Red Hat
CASE STUDY: Containers are one way to get software to run reliably when migrating from one environment to another. Access this analyst paper for case studies from two different kinds of organizations that have already benefited significantly from containers.
Posted: 21 Apr 2017 | Published: 30 Dec 2016

Red Hat

The CIO Guide Autonomic IT
sponsored by Turbonomic
WHITE PAPER: Download this white paper for tips on how to optimize your business through better and faster IT service delivery. You'll learn the five stages of IT maturity and how—no matter where an organization exists today—adopting an autonomic approach that allows workloads to self-manage on any infrastructure or cloud can help.
Posted: 26 May 2017 | Published: 26 May 2017

Turbonomic
 
 
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