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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Managing IT projects for business change. Dealing with trouble.
sponsored by ComputerWeekly.com
PRESENTATION: Jeff Morgan and Chris Dale offer advice on managing unanticipated events that can disrupt IT projects in this extract from their book, Managing IT Projects for Business Change.
Posted: 22 Apr 2014 | Published: 22 Apr 2014

ComputerWeekly.com

Solution Spotlight: The Benefits of an ITSM Implementation
sponsored by IBM
EGUIDE: This expert e-guide will help you put an effective IT service management implementation plan into effect.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

IBM

Finance and Technology: A Confident Partnership
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Access this exclusive report and uncover a complete list of findings from a recent IT and finance department related survey, and find out how large an input the finance staff really has in technology decision-making.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

Oracle Corporation UK Ltd

A Day in the Life of a CIO
sponsored by Cisco Systems, Inc.
VIRTUAL ENVIRONMENT: This interactive guide explores a day in the life of a CIO, highlighting their role in the enterprise and what they can do to enhance their IT productivity.
Posted: 03 Apr 2014 | Premiered: 03 Apr 2014

Cisco Systems, Inc.

Select the Right Cloud-Based ITSM Solution
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper features a three step approach for finding the right Software-as-a-Service IT service management approach for your organization.
Posted: 21 Mar 2014 | Published: 20 Mar 2013

BMC Software, Inc.

Reengineering IT Discovery with Analytics and Visualization
sponsored by IBM
WHITE PAPER: This whitepaper covers the growing need for a complete and accurate IT discovery method that can be quick. It offers analytics for logical dependency mapping as the solution.
Posted: 19 Mar 2014 | Published: 15 Jan 2013

IBM

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: This whitepaper details how a service catalog can help you demonstrate the value of your IT department.
Posted: 28 Mar 2014 | Published: 25 Mar 2014

ServiceNow
 
 
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