In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
This in-depth white paper examines the results of a survey of over 1,200 senior IT and line-of-business decision makers in order to determine how today's digital leaders are leveraging IT infrastructure in a way that increases revenue streams, creates faster time-to-market and increases profitability.
LOB managers want cloud solutions that are contrary to core IT values and are turning to shadow BI projects to satisfy their needs. Cloud BI provides balance between LOBs and IT. Watch this webcast to learn how Oracle Analytics Cloud can create a partnership between the two.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines