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Telephone Computer Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

CIO and leadership survey 2017
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This survey of 80 CIOs and IT leaders by Coeus Consulting shows the technology and financial trends facing IT leaders and businesses.
Posted: 27 Jan 2017 | Published: 27 Jan 2017

ComputerWeekly.com

Asia/Pacific Cloud Systems Management Software Vendor Shares
sponsored by VMware
ANALYST REPORT: This IDC study examines vendor shares of the Asia/Pacific cloud systems management software market. Read on to leverage the right offering to manage workload performance, monitor configuration, and provision across the various flavors of cloud deployment.
Posted: 10 Feb 2017 | Published: 10 Feb 2017

VMware

Financial Services Cloud Adoption: Top Concerns for Making the Move
sponsored by Peak10
RESOURCE: The financial industry is known for being slow to adopt new technologies, and cloud is next on its agenda. Read on to learn about the top 5 concerns that are causing the financial services industry to take its time adopting cloud technology and why the benefits still outweigh the risks.
Posted: 14 Feb 2017 | Published: 03 Jan 2017

Peak10

Economics, Performance, and Agility Evaluation of One Converged System
sponsored by NetApp
WHITE PAPER: Discover the key attributes setting one converged infrastructure apart from other full stack IT systems, featuring all-flash FAS systems setting a new performance standard. Read on to gain the performance of flash at the price of disk by evaluating the economics of this infrastructure.
Posted: 25 Jan 2017 | Published: 25 Jan 2017

NetApp

Strategize IT Budget and Infrastructure Planning to Secure DevOps Pipelines
sponsored by Red Hat
EGUIDE: Learn how to implement a collaborative, lightweight ITIL approach in your infrastructure, and adapt ITIL to suit your priorities by unifying ITSM and DevOps under one framework. Download now to keep a close eye on DevOps pipelines by strategizing your budget to secure container initiatives, and more.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat

Nordic IT Priorities 2017 - Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in the Nordics.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

ComputerWeekly.com

Service Management for the Mobile Workforce
sponsored by Matrix42
WHITE PAPER: As mobile devices become the workplace norm, your IT department needs to figure out how to make enterprise mobility management (EMM) and IT service management (ITSM) work together. Access this white paper to learn how to plan your IT strategy around integrating modern mobility management and ITSM.
Posted: 16 Feb 2017 | Published: 30 Dec 2016

Matrix42
 
 
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