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Telephone Computer Integration

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Telephone Computer Integration Reports
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010


Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


TCO and the Cloud: Calculating The Benefits and Risks
sponsored by 8x8, Inc.
WHITE PAPER: This white paper debunks the myth that cloud is more expensive than traditional premise-based systems, and explains that TCO studies fail to value key strengths of cloud-delivered services. Learn how to compare costs with the extent of cloud benefits in mind.
Posted: 24 Nov 2015 | Published: 31 Oct 2015

8x8, Inc.

Banner Bank improves virtual machine performance
sponsored by AppSense
CASE STUDY: Access this case study to find out how Banner Bank, a Washington-chartered commercial bank, implemented a performance manager platform to improve application performance across their virtual machine environment.
Posted: 06 Nov 2015 | Published: 06 Nov 2015


4 Customers who never have to refresh their PCs again
sponsored by Citrix
CASE STUDY: Access this white paper to explore the journey of four companies who reallocated their annual PC refresh budget into a cutting-edge solution that delivers employee mobility -- paired with IT management efficiency and corporate security -- all within, or under, the standard yearly budget allocated to replace outdated PCs.
Posted: 13 Nov 2015 | Published: 13 Nov 2015


CIO Exclusive E-Guide: Considering IT Managed Services for Integrating New Technologies
sponsored by Unisys
EGUIDE: In this exclusive e-guide, you will learn why rapidly evolving technologies are driving explosive growth in IT managed services. Key into the main drivers behind the managed services boom and find out the role of SaaS in managed IT.
Posted: 12 Nov 2015 | Published: 12 Nov 2015


IDC Paper: Using the Cloud's Role in App Development to its Full Potential
sponsored by Oracle Corporation
WHITE PAPER: Access this analyst report and learn how to integrate composite applications, monitor them, and tie them to existing business processes using PaaS.
Posted: 16 Nov 2015 | Published: 31 Oct 2014

Oracle Corporation

Case Study: Automating IT Infrastructure End-to-End
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a telecom operator launched an automation project to deliver efficient workloads, improve service efficiency across the IT team, and create a more productive environment. Discover their story and the ROI they achieved from automated workflows.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Hewlett-Packard Enterprise

Leverage Mobile Video Streaming to Deliver Support Personnel
sponsored by Citrix GoToAssit SeeIt
WHITE PAPER: In this white paper, you will learn how to leverage the video capabilities present in mobile devices to deliver customer services and deploy support personnel faster than ever before. Access this paper to deliver less downtime, faster time-to-issue resolution, and reduced service and support costs.
Posted: 24 Nov 2015 | Published: 31 Jul 2015

Citrix GoToAssit SeeIt
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