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Telephone Computer Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The competitive advantage of continuous engineering
sponsored by IBM
WHITE PAPER: Access this informative white paper to learn more about the concept of continuous engineering. Learn how you can you can constantly update your software through connectivity to ensure that your product is always performing optimally.
Posted: 19 Mar 2015 | Published: 31 Aug 2014

IBM

Staying the course as a CIO
sponsored by ComputerWeekly.com
BOOK: In this extract from his book, Staying the Course as a CIO, Jonathan M. Mitchell looks at the challenges of managing IT projects.
Posted: 27 Mar 2015 | Published: 27 Mar 2015

ComputerWeekly.com

Your Virtual Infrastructure Needs Better Management
sponsored by VMware, Inc.
WHITE PAPER: This white paper highlights a leading management tool that allows for intelligent operations, performance monitoring, and capacity optimization in virtual environments.
Posted: 23 Mar 2015 | Published: 28 Feb 2015

VMware, Inc.

A Starter Guide to IT Managed Services
sponsored by Kaseya
WHITE PAPER: How do you grow a small IT services business into a managed services company that generates millions of dollars in revenue each year? The "Starter Guide to Managed Services" is all about how to transform your small operation into a successful managed services business with a growing number of customers and endpoints under management.
Posted: 15 Mar 2015 | Published: 15 Mar 2015

Kaseya

The Data Center Build-or-Buy Decision: 6 Key Factors You Should Consider
sponsored by CyrusOne
WHITE PAPER: In this white paper, explore six key factors that will help you make the build vs. buy decision for your data center.
Posted: 20 Mar 2015 | Published: 20 Mar 2015

CyrusOne

Avoid VDI Performance Problems
sponsored by LoginVSI
WHITE PAPER: This white paper highlights the importance of testing in your desktop virtualization environment in order to avoid performance problems. Find out tips for testing in both the project planning stage and the production stage and learn about an organization that delivers testing strategies for virtualized desktops and server environments.
Posted: 17 Mar 2015 | Published: 30 Jan 2015

LoginVSI

How to Help Remove Big Risks from Big Data
sponsored by IBM
WEBCAST: How to Help Remove Big Risks from Big Data
Posted: 19 Mar 2015 | Premiered: Mar 30, 2015, 11:00 EDT (15:00 GMT)

TOPICS:  IT Management
IBM
 
 
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