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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplicity. Efficiency. Versatility. Dell PowerEdge VRTX
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Read this solution brief to learn how a streamlined IT infrastructure can be the key to success for today's ROBO and small office data centers.
Posted: 20 Feb 2015 | Published: 20 Feb 2015

Dell, Inc. and Intel®

Using SCCD to Resolve an Issue
sponsored by IBM
VIDEO: This video examines how a held desk agent can use SmartCloud Control Desk to resolve an incident. View now to get a step-by-step breakdown of this process.
Posted: 23 Feb 2015 | Premiered: 07 May 2014

IBM

Forrester's Evaluation of Hosted Collaboration Service Providers
sponsored by NaviSite
WHITE PAPER: CIOs need to consider moving collaboration tools off-premises. Today, there is a burgeoning services sector that can deliver highly customized messaging, teaming, and real-time communication services for the enterprise. This report provides an overview of the market, giving CIOs a sense of the players, their capabilities, and their offerings.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

NaviSite

Magic Quadrant for Network Access Control
sponsored by ForeScout Technologies, Inc.
ANALYST REPORT: This analyst report from Gartner evaluates and compares 10 top network access control (NAC) vendors. Read on to learn the strengths and weaknesses of each vendor in order to discover which NAC vendor is the best fit for your enterprise's network security needs.
Posted: 16 Feb 2015 | Published: 10 Dec 2014

ForeScout Technologies, Inc.

The DevOps Mindset: Real-World Insights from Tech Leaders
sponsored by Rackspace
WHITE PAPER: This white paper contains insights from technology leaders on the trials and successes of collaboration between Development and Operations teams, and provides suggestions for companies looking to adopt the DevOps mindset.
Posted: 20 Feb 2015 | Published: 29 Aug 2014

Rackspace

IBM Cognos Disclosure Management on Cloud
sponsored by IBM
WHITE PAPER: This white paper introduces IBM Cognos Disclosure Management on Cloud, a cloud-based platform designed to meet all of your organization's needs for the production of recurring, multi-author reports.
Posted: 26 Feb 2015 | Published: 30 Jan 2015

IBM

4 Data Traffic Security Challenges Exposing Enterprises to Hack Attacks
sponsored by Certes Networks
WHITE PAPER: This white paper discusses the 4 major points of weakness that your enterprise needs to prioritize in 2015 in order to defend your business-critical data from hackers.
Posted: 12 Feb 2015 | Published: 22 Jan 2015

Certes Networks
 
 
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