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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Containers Rise to the Challenges of Hybrid IT
sponsored by Red Hat
CASE STUDY: Containers are one way to get software to run reliably when migrating from one environment to another. Access this analyst paper for case studies from two different kinds of organizations that have already benefited significantly from containers.
Posted: 21 Apr 2017 | Published: 30 Dec 2016

Red Hat

GDPR Brings Opportunities for Businesses to Transform
sponsored by Veritas
WHITE PAPER: Learn how embracing GDPR readiness can help your business become more agile and innovative.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

TOPICS:  IT Management
Veritas

3 Tips to Consider Before Signing a Public Cloud Contract
sponsored by Veritas
WHITE PAPER: Be sure to understand three key points about how your public cloud provider will handle your data and your relationship.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

TOPICS:  IT Management
Veritas

Rackspace Customer Story: International payments provider OFX migrates to AWS
sponsored by Rackspace
VIDEO: Tune into this brief video to see OFX undertake a transformative migration project to AWS Cloud, and discover how AWS empowers OFX to deliver the quick, innovative functionality their customers are demanding through increased flexibility, scalability and resilience of a cloud environment.
Posted: 19 Apr 2017 | Premiered: 01 Mar 2017

Rackspace

7 Ways Data Protection and Data Management Go Hand in Hand
sponsored by Veritas
WHITE PAPER: Learn seven key capabilities your data protection solution should have in order to support enterprise data management.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

TOPICS:  IT Management
Veritas

CIO Trends #4: Benelux
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we look at some of the biggest global enterprise trends and add a Benelux twist with a focus on the Netherlands.
Posted: 11 Apr 2017 | Published: 11 Apr 2017

ComputerWeekly.com
 
 
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