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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Revamping Employee Performance Management for Bimodal IT
sponsored by Gartner
WHITE PAPER: This Gartner report addresses the lag in IT performance management processes, which is making evaluating bimodal IT organizations difficult. Discover the key challenges and recommendations for adopting effective performance measures for IT teams.
Posted: 21 Jul 2016 | Published: 10 Jun 2016

Gartner

CW Middle East July to Sept 2016:
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Middle East we look at how CIOs in the region are formulating their virtualisation strategies as organisations warm to the benefits of cloud computing.
Posted: 13 Jul 2016 | Published: 18 Jul 2016

ComputerWeekly.com

The Monitoring Metrics IT Operations Should Report On
sponsored by BMC
ANALYST REPORT: This concise analysis from Gartner offers an analysis of various monitoring systems and measuring steps that are aimed to handle real–time threats to QoS, as well as ensure that these problems are kept to a minimum. Access now to receive exclusive recommendations for which metrics can support the goals of your company.
Posted: 27 Jul 2016 | Published: 01 Jul 2015

BMC

Windows 10: The OS for All Platforms
sponsored by Flexera Software
WHITE PAPER: OS migrations are complex, costly, and oftentimes risky undertakings, but Windows 10 is encouraging a lot of business users to go through the process of updating their systems. Discover the software that can help simplify application compatibility testing as you embark on your own OS migration and incorporate Windows 10 into your business.
Posted: 21 Jul 2016 | Published: 21 Jul 2016

Flexera Software

Improve Business Decisions with Predictive Analytics in the Cloud
sponsored by IBM
VIDEO: Access this video to learn how you can generate predictive intelligence in the cloud without putting more strain on your IT department. Get the integrated capabilities you need to build and deploy cloud-based predictive models to unlock flexible, real-time analytics and enhance decision-making.
Posted: 26 Jul 2016 | Premiered: 16 Jul 2015

IBM

IT Service Management Blueprint - Define Your Services for Fast and Accurate Service Delivery
sponsored by ServiceNow
WHITE PAPER: This feature white paper, offers a guide to action plans, best practices, and success metrics on how to increase IT efficiency, lower costs, and deliver great business value. Download now to become familiar with a system that combines all of these capabilities to automate as many service desk functions as possible.
Posted: 20 Jul 2016 | Published: 01 Jan 2016

ServiceNow

8 Ways Legacy ERP Harms Businesses
sponsored by NetSuite
WHITE PAPER: Customizations acting like "silicon concrete" can harden legacy ERP against change and slow your business to a crawl. Cloud ERP can free businesses from the brittle, inflexible and change-resistant ERP of the past. Access this white paper to learn 8 ways legacy ERP harms businesses.
Posted: 14 Jul 2016 | Published: 31 Dec 2015

NetSuite
 
 
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