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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Product Overview: Zuora for SaaS Businesses & Subscribers
sponsored by Zuora, Inc
WHITE PAPER: SaaS businesses are known for rapid innovation which means finance, operations and IT teams need to move fast enough to keep up with their Product, Engineering and Sales counterparts. In this brief infographic, learn about the many facets of Zuora, including tax, finance, payment and more.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

Zuora, Inc

How to Prepare for Exchange 2016, SharePoint 2016 and Office 365
sponsored by Quest
WHITE PAPER: Migration projects aren't exactly easy, but your organization wants to move to Exchange 2016, SharePoint 2016 or Office 365, and it is your job to make that happen. Here's the catch: It doesn't have to be time consuming--if you have the right strategy in place. Access this white paper to plan your migration
Posted: 14 Aug 2017 | Published: 23 Feb 2016

Quest

2017 Benelux Salary Survey Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Benelux region.
Posted: 06 Sep 2017 | Published: 07 Sep 2017

ComputerWeekly.com

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

How to Gain the Most Value from Your Multi-Cloud Ecosystem
sponsored by BMC
WHITE PAPER: By downloading this resource, you'll learn how to unlock the full value from your multi-cloud ecosystem with the management strategy outlined, as well as learn to automate cloud governance and compliance, access all clouds through a self-service catalog, and more.
Posted: 02 Aug 2017 | Published: 02 Aug 2017

BMC

Finding Harmony in Convergence
sponsored by Commvault
WHITE PAPER: Access this to learn about the often--and easily--overlooked key to converged infrastructure implementation: team alignment. Find out which aspects of your converged infrastructure initiative your teams will care most about and how to get everyone on the same page.
Posted: 09 Aug 2017 | Published: 09 Aug 2017

Commvault
 
 
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