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Telephone Computer Integration

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Telephone Computer Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Leadership Compass: Surveying Access Governance Options
sponsored by Dell Software
WHITE PAPER: The Access Governance vendor landscape is growing. Find out who leads in innovation, product features and market reach.
Posted: 12 May 2015 | Published: 12 May 2015

TOPICS:  IT Management
Dell Software

Global Connectivity Index 2015
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Which countries are the most digitally advanced? Find out in the 2015 Global Connectivity Index, which ranks 50 economies for their use of IT, telecommunications and digital technology.
Posted: 29 Apr 2015 | Published: 29 Apr 2015

ComputerWeekly.com

How Coke's Bottling Company Moved From Notes to Office 365
sponsored by Dell Software
WHITE PAPER: Coke switched platforms for easier collaboration. Learn how they saved time and resources without impacting end users.
Posted: 12 May 2015 | Published: 12 May 2015

TOPICS:  IT Management
Dell Software

Espria Case Study: Reducing Budget without Impacting Quality of IT
sponsored by RES Software
CASE STUDY: The following case study explores how RES Software aided Espria in reaching its goals to reduce operating costs, do more with less, and provide its caregivers with a facet to leverage the benefits of self-service. Access now and learn how you can attain similar results.
Posted: 05 May 2015 | Published: 05 May 2015

RES Software

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: This white paper examines the top five characteristics of IT infrastructure leaders.
Posted: 28 Apr 2015 | Published: 28 Apr 2015

Hewlett-Packard Limited and Intel ®

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

Dell Wyse thin client all-in-one 5212
sponsored by Dell, Inc.
DATA SHEET: Access this informative data sheet to discover an all-in-one thin client architecture, combining the power of a thin client operating system with a thin client desktop. Explore five industry use cases for this technology and learn how it delivers an excellent virtual desktop experience for users while simplifying management for IT.
Posted: 04 May 2015 | Published: 04 May 2015

Dell, Inc.
 
 
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