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Telephone Computer Integration

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Telephone Computer Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Why SMBs Should Use Windows Server 2003 Migration as a Launchpad to IT Transformation
sponsored by Windows Server
WHITE PAPER: Access this white paper to find out why SMBs should migrate to Windows Server 2003 to transform their IT department. Additionally, go through a decision process for SMB IT leaders, considering hiring professional consultants to shape the project.
Posted: 11 Jun 2015 | Published: 31 Jan 2015

Windows Server

Irish Newspaper Speeds Up Business with Cloud Solutions
sponsored by Cloud Sherpas
WHITE PAPER: This case study examines how a large Irish newspaper sped up business processes and increased productivity by moving IT systems to the cloud.
Posted: 10 Jun 2015 | Published: 10 Jun 2015

Cloud Sherpas

Overcome Three of Today's Biggest End User Pain Points
sponsored by Dell and Microsoft
WHITE PAPER: This resource reveals 3 of the most critical IT challenges centered around end users today, providing tips on addressing these pain points without spending too much time or money doing so.
Posted: 23 Jun 2015 | Published: 22 Jun 2015

Dell and Microsoft

IT Service Optimization Maturity Assessment
sponsored by TeamQuest Corporation
RESOURCE: Access this maturity assessment and find out where your IT organization ranks on the maturity scale. Receive immediate results and tips for moving to the next level.
Posted: 25 Jun 2015 | Published: 25 Jun 2015

TeamQuest Corporation

Red Hat Enterprise Linux 7: Perspectives from Industry Analysts
sponsored by Red Hat
WEBCAST: In this video, Rich Fichera from Forrester, Michael Araneta, Phil Carter, and Mayur Sahni from IDC, and Laurent Lachal from Ovum outline requirements for the new era of IT, including mobile, cloud, big data, and social.
Posted: 02 Jul 2015 | Premiered: Jul 2, 2015

Red Hat

Comprehensive Virtualization Administration in One Place
sponsored by Tintri
WEBCAST: This video explores the features of an administrative portal for virtual environments to help you discover what tools you need to better administer your own.
Posted: 29 Jun 2015 | Premiered: Jun 29, 2015

Tintri

How to align supply and demand of your IT services
sponsored by VMware
WHITE PAPER: This brief guide gives you tips for gaining complete visibility into IT costs, and it models this process by explaining how you can make money-driven decisions about cloud adoption.
Posted: 30 Jun 2015 | Published: 24 Jun 2014

VMware
 
 
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