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Telephone Computer Integration

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Telephone Computer Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The Transformational Power of Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: The data center has not escaped the massive economy shift from hardware-based to software-based. Read on to delve into the hyper-converged data center architecture; here, you'll learn how HCI provides a unified set of tools and a single operational experience, eliminates infrastructure-centric silos, and more.
Posted: 26 Sep 2017 | Published: 30 Sep 2016

VMware & Intel

4 Key Advantages of HCI Solutions
sponsored by Dell EMC
WHITE PAPER: Learn why 85% of organizations are deploying hyper-converged solutions.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

Why Service Desk Consolidation is the New Imperative for IT Leaders
sponsored by Cherwell
WHITE PAPER: Many organizations have taken to implementing service desks as needed, leading to widespread IT sprawl. Access this white paper to learn about the challenges CIOs are facing, the business cases for service desk consolidation, and what to look for when evaluating service management tools.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

Private Cloud Infrastructure: Do You Have What It Takes?
sponsored by Dell EMC
WHITE PAPER: Thinking about adopting a private cloud strategy? See if your organization has the right infrastructure.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

Accelerate Service Delivery to Increase IT Value
sponsored by Red Hat
WHITE PAPER: By accelerating service delivery, IT organizations can better support developers and lines of business. Access this white paper to learn how to streamline processes to increase the value of your organization and give your business a competitive advantage.
Posted: 14 Jul 2017 | Published: 30 Dec 2016

Red Hat

Data Insights and Control for the Service Provider Business Model
sponsored by NetApp
WHITE PAPER: Read this white paper to learn proven strategies for providing successful infrastructure service lifecycle management. Then, you'll explore a program that can compare metrics consistently across vendors and platforms, attach costs to any data collected, and more.
Posted: 29 Sep 2017 | Published: 31 Aug 2017

NetApp

How to Cure Your Inventory Management Headache
sponsored by Sage (UK) Limited
WHITE PAPER: Learn how to diagnose and cure the issue, and the top three benefits to having the right inventory management solution.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

TOPICS:  IT Management
Sage (UK) Limited

The Internet Of Relevant Things: Achieving Strategic Goals By Bridging Business Objectives With IoT Context & Data
sponsored by Hewlett Packard Enterprise
WHITE PAPER: The term Internet of Things (IoT) itself can be misleading, so it is important to consider one thing before going into a project: relevancy. Access this white paper to learn how to evaluate your IoT projects for business relevancy and better manage projects with secure networking without compromising usability.
Posted: 12 Jul 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise
 
 
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