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Telephone Computer Integration

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Telephone Computer Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Firms in Southeast Asia Juggle Meeting Financial Goals with Elevating Customer Experience
sponsored by Dell and Microsoft
WHITE PAPER: Forrester analysts have recommendations for balancing budgetary pressures while improving customer experiences, which will be imperative companies adapt to enable a stronger workforce. Learn what 327 senior business and technology executives from Asia-Pacific countries reveal in this resource.
Posted: 18 Jul 2017 | Published: 18 Jul 2017

Dell and Microsoft

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Five Ways to Create a More Productive Workplace and Workforce
sponsored by Citrix
WHITE PAPER: Discover five ways to create a more productive workplace—thereby producing a better workforce. Read on to evolve your digital workplace to a more people-centric setting to attract, retain, and engage a talented workforce, and better support their need for both individual focus and collaboration.
Posted: 26 Apr 2017 | Published: 31 Dec 2016

Citrix

Why DevOps Is an Essential Part of Digital Transformation
sponsored by AppDynamics
WHITE PAPER: Read this e-book to delve into the best practices in implementing DevOps in your organization, including advice on automating app building and deployment in the pipeline, using APM to track progress, and more.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

AppDynamics

Top 5 IT Processes: What if Your Job Involved More Doing and Less Spinning?
sponsored by Nintex
WHITE PAPER: Efficiency is key – so this white paper explores how to automate key IT processes and daily tasks to free up valuable time and resources. Uncover the top 5 IT processes that benefit from business process automation, and learn how to improve a variety of functions from push notifications to help desk support.
Posted: 14 Aug 2017 | Published: 14 Aug 2017

Nintex

Accelerating Government IT Innovation With APIs and Microservices
sponsored by MuleSoft
WHITE PAPER: Government IT teams are struggling to keep pace with citizen expectations constantly being raised by the private sector. This white paper proposes a way government agencies can change their IT operating models to an architectural approach focused on APIs and microservices.
Posted: 16 Jun 2017 | Published: 16 Jun 2017

MuleSoft

When FUD Fizzles
sponsored by Dell EMC
WHITE PAPER: Find out why circulating fear, uncertainty and doubts about the strategies of your competitors doesn't always work.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

Navigating IT Transformation
sponsored by HPE and Intel® Corporate
WHITE PAPER: IT transformation is the hot new trend, but you've got some hoops to jump through first. This comprehensive IDG paper is here to report on some of the common troubles that your peers are having with their IT transformations and what you can do to avoid these costly mistakes.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

HPE and Intel® Corporate
 
 
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