Telephone Computer Integration

WHITE PAPER: By planning for problems now, you can avoid them all together. Check out this white paper, Quick Start Guide for Oracle SOA Suite 11gR1, for an extensive look at how you can properly implement an Oracle service-oriented architecture (SOA) at your organization.

Posted: 05 Dec 2011 | Published: 05 Dec 2011

WHITE PAPER: In December 2011 and January 2012, CFO Research Services and SearchCIO conducted a survey that received qualified responses from 382 senior finance executives and 300 senior IT executives working in a wide variety of companies. Review key findings and learn the three noteworthy areas where IT and finance executives are in strong agreement.

Posted: 14 Mar 2012 | Published: 14 Mar 2012

WHITE PAPER: Virtualization is changing the development, quality assurance (QA), and operations teams of many IT organizations. Read this white paper to learn how virtualization is helping organizations like yours achieve the ultimate goal of staying on schedule and budget while producing a high degree of quality.

Posted: 06 Mar 2012 | Published: 06 Mar 2012

WHITE PAPER: Access this resource to uncover how datacenter infrastructure management brings IT and facilities together to create a datacenter-wide view that opens the door for creating business value, innovating the datacenter, and increasing flexibility to respond to changing business needs.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

Posted: 26 Apr 2012 | Published: 26 Apr 2012

WHITE PAPER: Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.

Posted: 07 May 2012 | Published: 07 May 2012

WHITE PAPER: This 2012 IT skills and salary report analyzes the responses of over 9,500 IT pros to explore the relationship between training, salary, and an employee’s sense of professional satisfaction. Find out which jobs pay the most and which employees are the most satisfied.

Posted: 30 Apr 2012 | Published: 30 Apr 2012

WHITE PAPER: IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business.

Posted: 01 May 2012 | Published: 01 May 2012