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Telephone Computer Integration

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Telephone Computer Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Upgrade Ensures Travelers Reach Dream Destinations Faster
sponsored by VMware
WHITE PAPER: HolidayCheck optimizes its storage infrastructure to make it easier for customers to book travel arrangements.
Posted: 14 Feb 2017 | Published: 14 Feb 2017

TOPICS:  IT Management
VMware

Building a Hybrid Cloud: Your Guide with Bluemix
sponsored by IBM
WHITE PAPER: Access this white paper to discover why a hybrid cloud approach is best for the future of integrated IT service delivery. Delve into three deployment models, and discover which best meets your application needs and provides the resiliency to deliver predictable, continuous service.
Posted: 17 Feb 2017 | Published: 17 Feb 2017

IBM

IT Service Management Blueprint: Consolidate and Gain Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint for getting your help desk under control, while advancing service management delivery within your organization. Read on to discover suggested steps to enhance ITSM, including how to consolidate apps and data, organize services, and more.
Posted: 21 Mar 2017 | Published: 31 Dec 2016

ServiceNow

Four Must-Haves for a Modern Virtualization Platform
sponsored by VMware, Inc.
WHITE PAPER: In order to succeed in the digital economy, learn how to enable your virtualization platform to simplify the customer experience, enable intelligent operations management, and more. Read on to address 4 fundamentals your virtualization architecture must encompass.
Posted: 06 Mar 2017 | Published: 31 Dec 2016

VMware, Inc.

7 End-User Computing "Musts" for the Windows 10 Workforce
sponsored by vmware airwatch
WHITE PAPER: The workplace has changed radically, and conventional approaches to desktop management and mobile device management (MDM) are no longer adequate for the new digital workplace. Read this UBM whitepaper to learn more about how these seven "musts" can help IT fully leverage Microsoft's newest operating system to better serve the business.
Posted: 03 Mar 2017 | Published: 31 Jan 2017

vmware airwatch

Matrix42-RS-MyWS-0027-Workspaces with- and in the cloud
sponsored by Matrix42
WHITE PAPER: Discover a workspace that not only enables the integration of cloud- and Web applications with remote desktop services, but also identity and enterprise mobility management, as well as license and subscription management – all within a single system.
Posted: 14 Feb 2017 | Published: 14 Feb 2017

Matrix42

10 Things IT Needs to Know about Cloud, Now
sponsored by Intel® Technology Provider
WHITE PAPER: Is your enterprise—including both business stakeholders and IT admins—prepared with an IT cloud strategy? If not, the time to strategize is now, and by accessing this guide, you'll discover 10 essential FAQs organizations ask when formulating a comprehensive cloud implementation strategy.
Posted: 21 Mar 2017 | Published: 31 Dec 2015

Intel® Technology Provider

The Big Bang Theory – how Mobile Device Management exploded to include devices, apps and content
sponsored by IBM
WHITE PAPER: Download this white paper to discover an enterprise mobility management platform that delivers comprehensive management with strong security controls across users, devices, apps and content to support any mobile deployment.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

IBM
 
 
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