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Telephone Computer Integration

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Telephone Computer Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

5 Ways State and Local Government Organizations Can Thrive with the Right ITSM Solution
sponsored by Cherwell
WHITE PAPER: In a government organization, you don't always have the time or budget afforded to those in the private sector. You need an ITSM solution that works efficiently and effectively. Access this whitepaper for 5 priorities to look for when purchasing your own ITSM solution.
Posted: 13 Apr 2017 | Published: 31 Dec 2016

TOPICS:  IT Management
Cherwell

Think Like an Urban Planner
sponsored by OnBase by Hyland
WHITE PAPER: Are disconnected information systems and multiple applications getting in the way of your organization's performance? Put IT sprawl in its place by thinking like urban planners do. In this e-book, you'll gain tips and insights that can help you control the chaos and weed out redundancies by using a flexible, scalable information system.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

Failing to Plan is Planning to Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Disconnected information silos cause inefficiency to rise and customer satisfaction to fall. Learn how to think like an urban planner and manage growth with a master, using a unified information platform that puts the breaks on IT sprawl.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

Key Ingredients for a Modern Virtualization Platform
sponsored by VMware
WHITE PAPER: Confront the challenges of the cloud-driven economy with this resource, in which you will discover 9 ways modern virtualization platforms rise to meet its demanding expectations. Read on to evaluate your virtualization investment with the capabilities outlined inside.
Posted: 12 Jun 2017 | Published: 31 Dec 2016

VMware

Take Your Service Availability Increase Service Availability
sponsored by ServiceNow
WHITE PAPER: Organizations don't always have a clear view of business service health. As a result, many potential service issues go undetected. Download this white paper to learn how to take back control, with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 30 May 2017 | Published: 30 May 2017

ServiceNow

The Foundation of a Successful ITAM Program - In 5 Not So Easy Steps
sponsored by Flexera Software
WHITE PAPER: IT asset management (ITAM) is no easy task. It takes some hard work to ensure that your ITAM program has the right foundation, but it's worth it in the end to have a program that is actually effective. This white paper dives into the 5 complex steps that will guide your ITAM foundation building process to success.
Posted: 05 Apr 2017 | Published: 30 Nov 2015

Flexera Software

Bridging the Gap Between IT Operations & Security
sponsored by Splunk
WHITE PAPER: Click inside and explore the legitimate differences between security and IT operations, as well as where they share some common ground, and how you can make use of these shared values to build a safer, more available network.
Posted: 17 May 2017 | Published: 17 May 2017

Splunk

Driving Data Center Growth and Innovation with Trusted Hardware Support
sponsored by IBM
WHITE PAPER: Discover a technical support service designed to help you respond effectively to changing hardware demands, from expanding product and service lines to regulatory mandates. Read on to learn about proactive support that will simplify your IT asset management, enhance service quality, and control costs.
Posted: 27 Mar 2017 | Published: 31 Dec 2016

IBM
 
 
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