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Telephone Computer Integration

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Telephone Computer IntegrationWhite Papers (View All Report Types)
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The Perfect Combo: ITIL, ITSM and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

BMC Software, Inc.

Finance and Technology: A Confident Partnership
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Access this exclusive report and uncover a complete list of findings from a recent IT and finance department related survey, and find out how large an input the finance staff really has in technology decision-making.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

Oracle Corporation UK Ltd

The Smartest Way to Cover the Globe
sponsored by Equinix
WHITE PAPER: Read on to learn about how Equinix can help you maximize your data center as a strategic asset and help you expand your enterprise by providing direct access to global markets.
Posted: 22 Apr 2014 | Published: 01 Jan 2014

Equinix

IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
sponsored by BMC Software
WHITE PAPER: This exclusive case study covers a company that took their outdated ITSM tools and used SaaS to improve their organization.
Posted: 20 Dec 2013 | Published: 06 Mar 2013

BMC Software

The Executive Buyer's Guide to Project Portfolio Management
sponsored by Innotas
WHITE PAPER: Move your IT projects and resources into the cloud. Download Innotas' Executive Buyer's Guide to Project Portfolio Management. The Guide provides you with an overview of Project Portfolio Management (PPM) and delivers important buying criteria to help you select the best PPM solution.
Posted: 27 Feb 2014 | Published: 31 Jan 2012

Innotas

Select the Right Cloud-Based ITSM Solution
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper features a three step approach for finding the right Software-as-a-Service IT service management approach for your organization.
Posted: 21 Mar 2014 | Published: 20 Mar 2013

BMC Software, Inc.

Take the Fast-Track to the Benefits of Cloud Computing
sponsored by HP and Intel
WHITE PAPER: This whitepaper covers the transformation of IT to IT-as-a-Service that comes with cloud computing and a solution that can get you there.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

HP and Intel

The CIO Imperative: Think Business
sponsored by Peak 10
WHITE PAPER: This resource offers a set of perspectives on how to view the World of Many Clouds and what steps you can take to align your cloud strategy to capitalize on it. It also lays out the evolving model for IT services consumption, with the role of IT emerging as a services broker for lines of business.
Posted: 20 Mar 2014 | Published: 03 Mar 2014

Peak 10

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by IBM and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 14 Apr 2014 | Published: 21 Aug 2013

IBM and Intel
 
 
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