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WHITE PAPER: Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty.

Posted: 02 Apr 2010 | Published: 02 Apr 2010

WHITE PAPER: Delve inside this paper to find five proven techniques for reducing your records management costs while still delivering the capabilities your company needs.

Posted: 02 Apr 2012 | Published: 02 Apr 2012

WHITE PAPER: Read this white paper to learn how to successfully integrate your development and operations management processes after an ALM implementation to: gain trust and alignment between the two teams, increase user satisfaction with IT, and increase business value and risk management.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

CASE STUDY: Read this case study to learn how a government agency improved its operational flexibility by modernizing applications build on a service-oriented architecture (SOA) while maintaining their proven business processes.

Posted: 29 Mar 2012 | Published: 29 Mar 2012

WHITE PAPER: Automated order management software can be expensive and complex to implement. Read this white paper to learn how leveraging SaaS for order processing automation can save you time and money.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: Read this paper to learn more about HP's business processes services for procurement.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: Being able to adapt your business processes to changing environments effectively is crucial to the overall success of your business. Read this white paper to learn how SAP users can implement the best risk-based testing strategies and the right automated testing tool to accommodate change.

Posted: 02 Apr 2012 | Published: 02 Apr 2012

WHITE PAPER: This paper identifies some of the challenges involved with automating document processing and how to overcome them. Also learn the benefits available to you after you successfully quit paper and manual processing.

Posted: 03 Jan 2012 | Published: 03 Jan 2012

VIDEO: Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

Posted: 04 Jan 2012 | Published: 04 Jan 2012