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KM Reports
 
Testimonial: Cystic Fibrosis Trust
sponsored by CommVault
VIDEO: View the following webcast to reveal the solution Cystic Fibrosis Trust used to improve their information governance strategies that ultimately allowed them to decrease time to compliance, improve data insights, and more.
Posted: 07 Mar 2014 | Premiered: 07 Mar 2014

CommVault

The central role of Content Management in Case Management
sponsored by IBM
WHITE PAPER: This paper explains how a clear Content Management strategy builds success in Case Management. Read on to learn how to deliver business outcomes that are as effective as possible, as efficiently as possible by integrating Case Management with a comprehensive Content Management approach.
Posted: 30 Jul 2014 | Published: 30 Apr 2014

IBM

eGuide: Challenges and best practices for building the best case management architecture
sponsored by IBM
EGUIDE: This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. This installment describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.
Posted: 15 Nov 2011 | Published: 01 Oct 2011

IBM

Five guidelines for avoiding common social-collaboration challenges in case management
sponsored by IBM
EGUIDE: This Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Manager's Guide to Oracle Cost Containment
sponsored by EnterpriseDB Corporation
WEBCAST: This Webcast explores a variety of cost containment strategies for IT, as well as potential risk and reward scenarios.
Posted: 19 May 2009 | Premiered: Jun 11, 2009, 14:00 EDT (18:00 GMT)

EnterpriseDB Corporation

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
sponsored by eGain Communications Corp.
WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Four tried-and-true best practices for effective case management
sponsored by IBM
EGUIDE: In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Knowledge Management: 5 Steps to Getting It Right the First Time
sponsored by Oracle Corporation
WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Oracle Corporation

DCM serves as a useful tool for a business approach to process management
sponsored by IBM
EGUIDE: Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
Posted: 21 Nov 2011 | Published: 21 Nov 2011

IBM
 
 
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