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KM Reports
 
Six Secrets to 24x7 Exchange Availability
sponsored by Marathon Technologies
WHITE PAPER: The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
Posted: 28 Sep 2009 | Published: 28 Sep 2009

Marathon Technologies

E-Book: The information governance imperative: Expert advice for developing a strategic plan to govern critical enterprise information
sponsored by IBM
EBOOK: In this eBook, readers will find an overview of key information governance issues and practical advice on building a business case for information governance, developing an information governance strategy and structuring an information governance program.
Posted: 21 Apr 2011 | Published: 21 Apr 2011

IBM

Four tried-and-true best practices for effective case management
sponsored by IBM
EGUIDE: In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

The Event Data Warehouse- Strategies for Improving Business Performance
sponsored by Hexis Cyber Solutions Inc
WHITE PAPER: Organizations are at risk if they do not plan to implement an enterprise-wide security and event data warehouse to make strategic decisions. This paper introduces Event Data Warehouse, a unique, cost effective and proven solution, that provides actionable results that enable better business decisions.
Posted: 18 Jul 2011 | Published: 18 Jul 2011

Hexis Cyber Solutions Inc

3-2-1 Contact the Call Center
sponsored by SearchCRM
WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
Posted: 31 Jan 2013 | Published: 31 Jan 2013

SearchCRM

Looking to a New Day in Optical Character Recognition (OCR): A Success Story
sponsored by ABBYY
CASE STUDY: Read this paper to learn how when Apex CoVantage needed a more sophisticated OCR solution they turned to the ABBYY FineReader Engine and started seeing the benefits almost immediately and continue to experiencing them every day.
Posted: 13 Apr 2010 | Published: 13 Apr 2010

ABBYY

Tip Guide: Technology choices and business buy-in: Two more factors for successful DCM implementation
sponsored by IBM
EGUIDE: Read this expert e-guide to learn how to use communication and flexibility to create an effective dynamic case management (DCM) architecture, provide consistent ongoing maintenance for that architecture, address critical questions about the technology itself, and obtain business support for and involvement in DCM.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

10 Steps to Establishing an Effective Email Retention Policy
sponsored by CA Technologies.
WHITE PAPER: Building a well-planned, enterprise-wide email retention policy helps establish uniform and consistent rules for all email and electronic records.
Posted: 23 Jan 2009 | Published: 23 Jan 2009

CA Technologies.

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Enterprise

Top 8 Dynamic Case Management Myths Debunked
sponsored by Eccentex
EGUIDE: Dynamic case management (DCM) has quickly become a hot topic in IT. But many IT professionals are still skeptical that DCM is anything more than just a fancy word for ECM or BPM. Read this expert guide to learn the truth about DCM, including how its collaborative abilities can help your breakdown organizational silos.
Posted: 08 Jan 2013 | Published: 08 Jan 2013

Eccentex
 
 
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