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KM Reports
 
IT in Europe - May 2012
sponsored by SearchSecurity.com
EZINE: While network access control (NAC) technology seemed to disappear into the great beyond just a year ago, it is ready to resurface with a vengeance. However, the technology will need to resurge with better controls, especially as the consumerisation of IT and bring your own device (BYOD) trends overtake the enterprise.
Posted: 22 Jun 2012 | Published: 15 Jun 2012

SearchSecurity.com

Supporting a Multichannel Contact Center
sponsored by SearchCRM
EGUIDE: Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
Posted: 13 Feb 2013 | Published: 13 Feb 2013

SearchCRM

Six Best Practices for Agent Knowledge Management
sponsored by KANA
WHITE PAPER: Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
Posted: 21 Jun 2012 | Published: 21 Jun 2012

KANA

Business Analytics and Optimization for the Intelligent Enterprise
sponsored by IBM
WHITE PAPER: Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive.
Posted: 07 Oct 2009 | Published: 08 Apr 2009

IBM

Top 8 Dynamic Case Management Myths Debunked
sponsored by Eccentex
EGUIDE: Dynamic case management (DCM) has quickly become a hot topic in IT. But many IT professionals are still skeptical that DCM is anything more than just a fancy word for ECM or BPM. Read this expert guide to learn the truth about DCM, including how its collaborative abilities can help your breakdown organizational silos.
Posted: 08 Jan 2013 | Published: 08 Jan 2013

Eccentex

State of the Portal Market
sponsored by Oracle Corporation
WHITE PAPER: The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
Posted: 14 Jan 2009 | Published: 14 Jan 2009

Oracle Corporation

Communication and flexibility: Building blocks for a DCM architecture with strong ROI
sponsored by IBM
EGUIDE: In order to achieve desired case outcomes and experience return on investment from dynamic case management (DCM), consistent, ongoing maintenance is required. Read this Tip Guide to learn key strategies for DCM maintenance.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

Brooklyn Health Information Exchange Enables Community-wide EHR Sharing
sponsored by InterSystems Corporation
WHITE PAPER: With its innovative EHR management system, one organization was able to drastically simplify the exchange of patient information across a diverse region of patients and providers.
Posted: 07 Jun 2013 | Published: 07 Jun 2013

InterSystems Corporation

SharePoint E-Zine Volume 9: Rediscovery, Research and Prediction in SharePoint Search
sponsored by SearchWinIT
EZINE: In this month's issue of SharePoint eZine, you'll learn how indexing content creates a search environment that gives users information as they need it, how to maintain your SharePoint governance documents while keeping them current, and how setting guidelines for site provisioning gives flexibility for users and helps manage growth.
Posted: 15 Apr 2009 | Published: 15 Apr 2009

SearchWinIT

SAP® Knowledge Acceleration: For Effective Business Planning and Consolidation
sponsored by SAP America, Inc.
WHITE PAPER: Read this paper to learn how SAP® Knowledge Acceleration software for business planning and consolidation will help your organization acquire insight and reporting skills it needs to execute today and tomorrow. Read on to learn all the business benefits this SAP software will provide for your organization.
Posted: 28 Sep 2010 | Published: 28 Sep 2010

SAP America, Inc.
 
 
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