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KM Reports
Next-Generation Features and Capabilities for Big Data Analytics
sponsored by IBM
WHITE PAPER: This white paper explores which capabilities analytics teams should look out for in the early stages of their big data management initiatives. Learn how to refine your vendor search by investigating real-time data processing and other features.
Posted: 09 Sep 2015 | Published: 09 Sep 2015


How to Prevent Data Visualization Pitfalls
sponsored by Qlik
WHITE PAPER: This white paper highlights data visualization as a prime tactic for generating insight. You'll learn how to maximize your visualization efforts by avoiding common user mistakes, including poor design, visual clutter, and more.
Posted: 31 Mar 2015 | Published: 31 Dec 2013


Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014


Business Analytics Buying Criteria: The Three Maxims
sponsored by IBM
WHITE PAPER: The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization.
Posted: 06 Nov 2013 | Published: 06 Nov 2013


Sole Technology Skates Past Reporting Obstacles with Business Objects
sponsored by SAP
CASE STUDY: Read this case study and see why Sole Technology purchased BI from Business Objects. Sole Technology was struggling with getting data into the hands of people that needed it, when they needed it, to make better business decisions. Business Objects supplied them with the means to retrieve their data and disperse it to the right people.
Posted: 31 Mar 2009 | Published: 04 Jun 2008


Analytics: A powerful new force in dynamic case management
sponsored by IBM
EGUIDE: A growing number of companies are revving up their dynamic case management (DCM) efforts with analytics technology, which helps users detect patterns, spot trends and gain other insights from their case information. This e-guide introduces the trend, and offers seven expert tips for combining the two technologies for maximum success.
Posted: 09 Nov 2011 | Published: 08 Nov 2011


SAP® Knowledge Acceleration: For Effective Business Planning and Consolidation
sponsored by SAP America, Inc.
WHITE PAPER: Read this paper to learn how SAP® Knowledge Acceleration software for business planning and consolidation will help your organization acquire insight and reporting skills it needs to execute today and tomorrow. Read on to learn all the business benefits this SAP software will provide for your organization.
Posted: 28 Sep 2010 | Published: 28 Sep 2010

SAP America, Inc.

Breaking Down the Barriers to Business
sponsored by Sage (UK) Limited
WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

Sage (UK) Limited

The 5 Essential Elements of a Modern Knowledge Base
sponsored by Bloomfire
WHITE PAPER: Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
Posted: 22 Nov 2013 | Published: 22 Nov 2013


How social/collaborative approaches can build bridges in case management
sponsored by IBM
EGUIDE: In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

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