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KMReports
 
Emerging Trends in Project Management
sponsored by Global Knowledge
WHITE PAPER: The technical aspects of managing projects notwithstanding, project managers are increasingly asked to lead the organization in transformative ways. Read on to uncover the top trends shaping the world of project management.
Posted: 17 Jun 2013 | Published: 17 Jun 2013

Global Knowledge

By enhancing ‘knowledge work,’ DCM generates new value in the enterprise
sponsored by IBM
EGUIDE: Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc.
WHITE PAPER: IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: 15 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Making Business Relevant Information Instantly Available to More Users
sponsored by SAP
WHITE PAPER: Executives, managers, and business users need the ability to quickly discover, collect, analyze, and share relevant information and they need to be able to answer their own questions as they have them. Read this quick report to learn more about a solution that addresses just these needs.
Posted: 19 Jun 2009 | Published: 19 Jun 2009

SAP

Using analytics in DCM: Techniques and tips for doing the job well
sponsored by IBM
EGUIDE: Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

3-2-1 Contact the Call Center
sponsored by SearchCRM
WHITE PAPER: Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.
Posted: 31 Jan 2013 | Published: 31 Jan 2013

SearchCRM

IBM Lotus Notes and Domino
sponsored by IBM
TRIAL SOFTWARE: IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days.
Posted: 16 Dec 2011 | Premiered: 16 Dec 2011

IBM

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management
sponsored by KANA
WEBCAST: Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.
Posted: 22 Jun 2012 | Premiered: Jun 22, 2012

KANA

Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights
sponsored by IBM
EGUIDE: This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
Posted: 07 Dec 2011 | Published: 05 Dec 2011

IBM

Hunterdon Healthcare connects physician EMR systems inside and outside the hospital with Ensemble
sponsored by InterSystems Corporation
CASE STUDY: Learn how one organization was able to "close the information gap" among various healthcare providers and facilities, creating greater continuity of care for patients across 26 enterprise locations.
Posted: 10 Jun 2013 | Published: 10 Jun 2013

InterSystems Corporation
 
 
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