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KM Reports
 
The Future of Customer Experience
sponsored by 24/7 Customer
WHITE PAPER: Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.
Posted: 23 May 2016 | Published: 23 May 2016


How analytics can add value to case management
sponsored by IBM
EGUIDE: This e-guide continues ebizQ.com's exploration of the role of analytics in successful dynamic case management (DCM). In this installment, find strategies and tactics for combining the two, and a Q & A with analyst insight on analytics and a bigger-picture view of case management.
Posted: 16 Nov 2011 | Published: 14 Nov 2011

IBM

Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge
sponsored by Vivisimo, Inc.
PRESENTATION TRANSCRIPT: Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
Posted: 29 Jan 2010 | Published: 29 Jan 2010

Vivisimo, Inc.

Managing and Delivering Knowledge From Disparate Applications and Platforms
sponsored by ASG Software Solutions
WHITE PAPER: Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.
Posted: 20 May 2010 | Published: 19 May 2010

ASG Software Solutions

Breaking Down the Barriers to Business
sponsored by Sage (UK) Limited
WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

Sage (UK) Limited

Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013

Coveo

eGuide: Using social and collaborative approaches to take case management to the next level, Part II
sponsored by IBM
EGUIDE: This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management.
Posted: 15 Nov 2011 | Published: 11 Nov 2011

IBM

Communication and flexibility: Building blocks for a DCM architecture with strong ROI
sponsored by IBM
EGUIDE: In order to achieve desired case outcomes and experience return on investment from dynamic case management (DCM), consistent, ongoing maintenance is required. Read this Tip Guide to learn key strategies for DCM maintenance.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software
sponsored by Alfresco Software
WHITE PAPER: This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system.
Posted: 09 May 2012 | Published: 09 May 2012

Alfresco Software

Looking to a New Day in Optical Character Recognition (OCR): A Success Story
sponsored by ABBYY
CASE STUDY: Read this paper to learn how when Apex CoVantage needed a more sophisticated OCR solution they turned to the ABBYY FineReader Engine and started seeing the benefits almost immediately and continue to experiencing them every day.
Posted: 13 Apr 2010 | Published: 13 Apr 2010

ABBYY
 
 
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