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KM Reports
 
Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?
sponsored by Genesys
WEBCAST: Discover how omnichannel customer engagement will change the way you offer self-service and interact with your customers. Learn about Irish telecom company eir's journey to delivering a great customer experience through personalization.
Posted: 15 Apr 2016 | Premiered: May 4, 2016

Genesys

The Future of Customer Experience
sponsored by [24]7 Customer, Inc.
WHITE PAPER: Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.
Posted: 23 May 2016 | Published: 23 May 2016

[24]7 Customer, Inc.

Manager's Guide to Oracle Cost Containment
sponsored by EnterpriseDB Corporation
WEBCAST: This Webcast explores a variety of cost containment strategies for IT, as well as potential risk and reward scenarios.
Posted: 19 May 2009 | Premiered: Jun 11, 2009, 14:00 EDT (18:00 GMT)

EnterpriseDB Corporation

Using analytics in DCM: Techniques and tips for doing the job well
sponsored by IBM
EGUIDE: Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM

Five guidelines for avoiding common social-collaboration challenges in case management
sponsored by IBM
EGUIDE: This Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

SharePoint E-Zine Volume 9: Rediscovery, Research and Prediction in SharePoint Search
sponsored by SearchWinIT
EZINE: In this month's issue of SharePoint eZine, you'll learn how indexing content creates a search environment that gives users information as they need it, how to maintain your SharePoint governance documents while keeping them current, and how setting guidelines for site provisioning gives flexibility for users and helps manage growth.
Posted: 15 Apr 2009 | Published: 15 Apr 2009

SearchWinIT

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Enterprise

Social/collaborative trends, techniques and technologies for case management
sponsored by IBM
EGUIDE: In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.
Posted: 21 Nov 2011 | Published: 17 Nov 2011

IBM

Tip Guide: Technology choices and business buy-in: Two more factors for successful DCM implementation
sponsored by IBM
EGUIDE: Read this expert e-guide to learn how to use communication and flexibility to create an effective dynamic case management (DCM) architecture, provide consistent ongoing maintenance for that architecture, address critical questions about the technology itself, and obtain business support for and involvement in DCM.
Posted: 18 Nov 2011 | Published: 07 Nov 2011

IBM
 
 
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