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KM Reports
 
Global defense contractor takes advantage of collective intelligence across the enterprise
sponsored by IBM
CASE STUDY: As the baby boomers begin to retire, many businesses face a loss of experience and insight -- especially the defense industry, which grew up alongside that generation. This case study illustrates how a global defense contractor implemented a collaboration tool with social business capabilities to avoid this situation.
Posted: 07 Aug 2014 | Published: 31 Jan 2014

IBM

Information Maps: A Records Management Must
sponsored by Iron Mountain
WHITE PAPER: Whether you're in IT, records and information management, data security and privacy, data analytics, or other specific business units, read on to learn why visibility into where your information resides will enable various benefits.
Posted: 19 Apr 2015 | Published: 19 Apr 2015

Iron Mountain

The Future of Corporate IT
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices.
Posted: 05 Jun 2013 | Published: 05 Jun 2013

ComputerWeekly.com

A Framework for 2.0 Adoption in the Enterprise
sponsored by NewsGator
WHITE PAPER: This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.
Posted: 05 May 2010 | Published: 05 May 2010

NewsGator

eGuide: Using social and collaborative approaches to take case management to the next level, Part II
sponsored by IBM
EGUIDE: This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management.
Posted: 15 Nov 2011 | Published: 11 Nov 2011

IBM

Taking Mobile CRM Beyond the Sales Force
sponsored by SAP America, Inc.
EBOOK: The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality.
Posted: 11 Jul 2011 | Published: 11 Jul 2011

SAP America, Inc.

Dynamic Case Management: The Secret to Agile, Collaborative Processes
sponsored by Eccentex
EGUIDE: Agile case management is a requirement in today's demanding business world, but legacy technologies have lagged behind and lack the capabilities today's knowledge workers need. Inside this e-guide, discover how dynamic case management (DCM) can help mitigate this challenge, the advantages of combining analytics and DCM, and much more.
Posted: 08 Jan 2013 | Published: 08 Jan 2013

Eccentex

Preparing for the Web 2.0 World: How Enterprises Need to Think About Emerging Social Technologies
sponsored by Sun Microsystems, Inc.
ANALYST REPORT: IDC expects that the significant adoption of Enterprise 2.0 technologies in the enterprise will have a dramatic impact on how organizations capture, discuss, distribute, and protect their information. If companies are not already planning for this change, they will find themselves increasingly exposed and vulnerable.
Posted: 13 Aug 2009 | Published: 01 Apr 2009

Sun Microsystems, Inc.

Six Best Practices for Agent Knowledge Management
sponsored by KANA
WHITE PAPER: Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
Posted: 21 Jun 2012 | Published: 21 Jun 2012

KANA

8 Traits of IT-Friendly Contact Center and Web Customer Service Software
sponsored by eGain Communications Corp.
WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
Posted: 07 May 2010 | Published: 06 May 2010

eGain Communications Corp.
 
 
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