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KM White Papers (View All Report Types)
 
Three Must Have Capabilities for Managing Enterprise Desktops Environments
sponsored by Bit9, Inc.
WHITE PAPER: Today, more than ever, businesses rely on a dependable computing environment to drive revenue and growth. Desktops and laptops have become central tools for mission-critical operations, placing the PC user at the heart of successful ent...
Posted: 07 Feb 2008 | Published: 01 Jan 2006

Bit9, Inc.

Breaking Down the Barriers to Business
sponsored by Sage (UK) Limited
WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

Sage (UK) Limited

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

8 Traits of IT-Friendly Contact Center and Web Customer Service Software
sponsored by eGain Communications Corp.
WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
Posted: 07 May 2010 | Published: 06 May 2010

eGain Communications Corp.

What Are Your Obligations to Retain Email and Other Electronic Content?
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands.
Posted: 29 Oct 2010 | Published: 29 Oct 2010

Proofpoint, Inc.

Email Management - A Storage or Enterprise Content Management Issue?
sponsored by IBM ECM
WHITE PAPER: Read this white paper and learn the benefits of Enterprise Content Management, how it applies to email records management for both storage and compliance, and how you can choose the most comprehensive ECM solution to streamline email management.
Posted: 05 Sep 2007 | Published: 05 Sep 2007

IBM ECM

The New Face of BPM: Incorporating Enterprise Architecture to Maximize Strategic Business Value
sponsored by Metastorm
WHITE PAPER: This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM.
Posted: 28 Feb 2008 | Published: 01 Jan 2007

Metastorm

A Guide to Understanding Messaging Archiving
sponsored by Sunbelt Software
WHITE PAPER: This analyst paper by Osterman Research discusses the several reasons to implement a messaging archiving system and provide an overview of ten vendors whose offerings are focused squarely on the archiving space.
Posted: 15 Feb 2008 | Published: 06 Aug 2008

Sunbelt Software

Why Organizations Need to Archive Email
sponsored by GFI Software
WHITE PAPER: Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization.
Posted: 23 Jan 2007 | Published: 24 Jan 2007

GFI Software

Good to Great: Transform IT through Service Lifecycle Management
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett-Packard Company
 
 
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