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KM White Papers (View All Report Types)
 
The Future of Customer Experience
sponsored by [24]7 Customer, Inc.
WHITE PAPER: Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.
Posted: 23 May 2016 | Published: 23 May 2016

[24]7 Customer, Inc.

Nine Keys to Innovation Management 2.0
sponsored by Spigit
WHITE PAPER: Innovation is a hot topic right now, but it's never actually gone out of style. This paper highlights the nine keys to seizing the opportunity of Innovation Management 2.0.
Posted: 31 May 2011 | Published: 31 May 2011

Spigit

Managing and Delivering Knowledge From Disparate Applications and Platforms
sponsored by ASG Software Solutions
WHITE PAPER: Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.
Posted: 20 May 2010 | Published: 19 May 2010

ASG Software Solutions

Three Must Have Capabilities for Managing Enterprise Desktops Environments
sponsored by Bit9, Inc.
WHITE PAPER: Today, more than ever, businesses rely on a dependable computing environment to drive revenue and growth. Desktops and laptops have become central tools for mission-critical operations, placing the PC user at the heart of successful ent...
Posted: 07 Feb 2008 | Published: 01 Jan 2006

Bit9, Inc.

Good to Great: Transform IT through Service Lifecycle Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett Packard Enterprise

IBM FileNet Records Manager
sponsored by IBM ECM
WHITE PAPER: Learn how an Enterprise Content Management (ECM) solution can securely capture, declare, classify, store and dispose of both electronic and physical records according to fiscal, legal and regulatory requirements.
Posted: 05 Sep 2007 | Published: 01 Jan 2007

IBM ECM

Demystifying IT Risk to Achieve Greater Security and Compliance
sponsored by Lumension
WHITE PAPER: Read this white paper to learn how organizations need an intelligent approach to gaining the upper hand when it comes to assessing IT risk and managing compliance.
Posted: 26 Jan 2010 | Published: 26 Jan 2010

Lumension

Improve Test Productivity and Product Quality through Test Management
sponsored by TechExcel
WHITE PAPER: QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
Posted: 12 Mar 2007 | Published: 01 Mar 2007

TechExcel

Records Management: A Real World Guide
sponsored by IBM ECM
WHITE PAPER: Read this white paper to learn how records management as part of an enterprise content management (ECM) solution delivers substantial ROI through reduction in corporate risk, lower operational costs, and improved productivity.
Posted: 05 Sep 2007 | Published: 05 Sep 2007

IBM ECM

Six Secrets to 24x7 Exchange Availability
sponsored by Marathon Technologies
WHITE PAPER: The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
Posted: 28 Sep 2009 | Published: 28 Sep 2009

Marathon Technologies
 
 
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