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KM White Papers (View All Report Types)
 
Using Intelligent Document Recognition to Automate Enterprise Content Management
sponsored by EMC Captiva
WHITE PAPER: Discover how integrating intelligent document recognition solutions into an existing enterprise-wide, content management system facilitates rapid access to important, time-sensitive, mission-critical information.
Posted: 10 Sep 2007 | Published: 01 Sep 2007

EMC Captiva

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013

Coveo

8 Traits of IT-Friendly Contact Center and Web Customer Service Software
sponsored by eGain Communications Corp.
WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
Posted: 07 May 2010 | Published: 06 May 2010

eGain Communications Corp.

Why an Output Management Solution Will save You Money
sponsored by ROC Software
WHITE PAPER: Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.
Posted: 14 Nov 2008 | Published: 01 Jul 2007

ROC Software

Case Study: New York Philharmonic Digital Archives to Preserve and Make Accessible Worldwide Over 160 Years of American Cultural Heritage with the help of Technology Services Group and Alfresco Software
sponsored by Alfresco Software
WHITE PAPER: This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system.
Posted: 09 May 2012 | Published: 09 May 2012

Alfresco Software

IBM FileNet Records Manager
sponsored by IBM ECM
WHITE PAPER: Learn how an Enterprise Content Management (ECM) solution can securely capture, declare, classify, store and dispose of both electronic and physical records according to fiscal, legal and regulatory requirements.
Posted: 05 Sep 2007 | Published: 01 Jan 2007

IBM ECM

Breaking Down the Barriers to Business
sponsored by Sage (UK) Limited
WHITE PAPER: Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

Sage (UK) Limited

Why Organizations Need to Archive Email
sponsored by GFI Software
WHITE PAPER: Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization.
Posted: 23 Jan 2007 | Published: 24 Jan 2007

GFI Software

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
sponsored by eGain Communications Corp.
WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.
 
 
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