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KM White Papers (View All Report Types)
 
The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Improve Test Productivity and Product Quality through Test Management
sponsored by TechExcel
WHITE PAPER: QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.
Posted: 12 Mar 2007 | Published: 01 Mar 2007

TechExcel

Tying the Shop Floor to the ERP System
sponsored by Plex Systems
WHITE PAPER: ERP on the Shop Floor is as critical to the viability of the enterprise as any component in the execution of manufacturing. High performing manufacturers have found that full integration of real-time operational data collected from the shop floor to the top floor is key to reducing costs, streamlining operations and improving customer satisfaction.
Posted: 31 Mar 2009 | Published: 31 Mar 2009

Plex Systems

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Multi Process HR Outsourcing for Large US Retailer
sponsored by Wipro Technologies
WHITE PAPER: Learn from the success one of the largest U.S. retailers who implemented an integrated global HR outsourcing solution that combined process, technology, domain, and service delivery expertise.
Posted: 13 Jan 2009 | Published: 13 Jan 2009

Wipro Technologies

Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA Technologies.
WHITE PAPER: In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: 07 Nov 2008 | Published: 07 Nov 2008

CA Technologies.

State of the Portal Market
sponsored by Oracle Corporation
WHITE PAPER: The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
Posted: 14 Jan 2009 | Published: 14 Jan 2009

Oracle Corporation

Three Must Have Capabilities for Managing Enterprise Desktops Environments
sponsored by Bit9, Inc.
WHITE PAPER: Today, more than ever, businesses rely on a dependable computing environment to drive revenue and growth. Desktops and laptops have become central tools for mission-critical operations, placing the PC user at the heart of successful ent...
Posted: 07 Feb 2008 | Published: 01 Jan 2006

Bit9, Inc.

The IBM ECM Portfolio: Reducing Risk through Effective Information Management
sponsored by IBM ECM
WHITE PAPER: Faced with mounting regulatory pressures and the climbing cost of litigation, businesses in virtually every industry cite compliance as one of their top concerns. Learn how records management can help you effectively achieve compliance requirements.
Posted: 05 Sep 2007 | Published: 01 Jun 2007

IBM ECM
 
 
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