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KMWhite Papers (View All Report Types)
 
Case Management: Combining Knowledge with Process
sponsored by Singularity
WHITE PAPER: Case Management is critical to the work of many organizations but is often paper-driven and plagued by delay and poor visibility. In this white paper we define case management in more detail and show how a Business Process Management approach with support for knowledge intensive processes provides the most appropriate solution to Case Management.
Posted: 16 Mar 2009 | Published: 16 Mar 2009

Singularity

Managing and Delivering Knowledge From Disparate Applications and Platforms
sponsored by ASG Software Solutions
WHITE PAPER: Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.
Posted: 20 May 2010 | Published: 19 May 2010

ASG Software Solutions

10 Steps to Establishing an Effective Email Retention Policy
sponsored by CA Technologies.
WHITE PAPER: Building a well-planned, enterprise-wide email retention policy helps establish uniform and consistent rules for all email and electronic records.
Posted: 23 Jan 2009 | Published: 23 Jan 2009

CA Technologies.

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Why an Output Management Solution Will save You Money
sponsored by ROC Software
WHITE PAPER: Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.
Posted: 14 Nov 2008 | Published: 01 Jul 2007

ROC Software

The IBM Cognos Platform: Meeting the Needs of Both Business Users and IT
sponsored by IBM
WHITE PAPER: The following white paper details how to meet the criteria in order to assume your position in the competitive market. Learn how to increase business efficiency, and make the most out of your data all while capitalizing on your existing infrastructure.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

Health Information Exchange of New York Delivers Connected Healthcare Throughout HIE Network
sponsored by InterSystems Corporation
WHITE PAPER: Learn how a new information exchange platform helped HIXNY provide fast, easy, standardized access to clinical data for members spanning across 17 counties.
Posted: 07 Jun 2013 | Published: 07 Jun 2013

InterSystems Corporation

Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013

Coveo

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
sponsored by eGain Communications Corp.
WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Why Organizations Need to Archive Email
sponsored by GFI Software
WHITE PAPER: Email has become an integral part of the business workflow. This paper explains why email archiving must be an integral part of every organization and examines the different methods for deploying and managing email archive solutions in an organization.
Posted: 23 Jan 2007 | Published: 24 Jan 2007

GFI Software
 
 
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