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KM White Papers (View All Report Types)
 
Delivering ROI with Enterprise Social Computing
sponsored by NewsGator
WHITE PAPER: This paper will demonstrate how social computing solutions can help improve three core areas of your business: 1)Reducing expenditures 2)Leveraging current investments 3)Improving operating efficiency
Posted: 08 May 2009 | Published: 01 Apr 2009

NewsGator

7 Habits of Highly Effective Contact Centers and Help Desks
sponsored by eGain Communications Corp.
WHITE PAPER: In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

IBM FileNet Email Manager
sponsored by IBM ECM
WHITE PAPER: Read why organizations should consider solutions that provide the more extensive business benefits of email management capabilities and not just the basic operational benefits of email archiving.
Posted: 05 Sep 2007 | Published: 01 Jan 2007

IBM ECM

Why an Output Management Solution Will save You Money
sponsored by ROC Software
WHITE PAPER: Output management saves the enterprise money by centralizing control of the output environment directly with IT professionals trained to efficiently resolve problems.
Posted: 14 Nov 2008 | Published: 01 Jul 2007

ROC Software

Nine Keys to Innovation Management 2.0
sponsored by Spigit
WHITE PAPER: Innovation is a hot topic right now, but it's never actually gone out of style. This paper highlights the nine keys to seizing the opportunity of Innovation Management 2.0.
Posted: 31 May 2011 | Published: 31 May 2011

Spigit

Managing and Delivering Knowledge From Disparate Applications and Platforms
sponsored by ASG Software Solutions
WHITE PAPER: Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.
Posted: 20 May 2010 | Published: 19 May 2010

ASG Software Solutions

Making Business Relevant Information Instantly Available to More Users
sponsored by SAP
WHITE PAPER: Executives, managers, and business users need the ability to quickly discover, collect, analyze, and share relevant information and they need to be able to answer their own questions as they have them. Read this quick report to learn more about a solution that addresses just these needs.
Posted: 19 Jun 2009 | Published: 19 Jun 2009

SAP

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

5 Questions about ITSM and Cloud Computing
sponsored by CA Technologies.
WHITE PAPER: This asset  is based around the service lifecycle approach to service management and it can provide great support to organizations in reducing risk and gaining maximum benefit from cloud computing. Learn the opportunities and pitfalls of enabling Cloud Computing without instituting ITIL best practice processes.
Posted: 08 Jun 2011 | Published: 08 Jun 2011

CA Technologies.
 
 
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