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KM White Papers (View All Report Types)
 
IBM Cognos Business Intelligence-Extreme Performance with IBM Cognos Dynamic Query
sponsored by IBM
WHITE PAPER: The following white paper outlines exactly what you can do to ensure that the data you are using is as actionable as you need it to be. Discover how dynamic query combined with BI can allow you to assume your position in the competitive realm.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

How to Implement an ECM/BPM Strategy with IBM Products in the SAP Environment
sponsored by IBM Software Group
WHITE PAPER: This paper shows how SAP customers, with the help of IBM's ECM (enterprise content management) products, are able to implement a unified content strategy.
Posted: 03 Aug 2007 | Published: 01 Apr 2007

IBM Software Group

A Guide to Understanding Messaging Archiving
sponsored by Sunbelt Software
WHITE PAPER: This analyst paper by Osterman Research discusses the several reasons to implement a messaging archiving system and provide an overview of ten vendors whose offerings are focused squarely on the archiving space.
Posted: 15 Feb 2008 | Published: 06 Aug 2008

Sunbelt Software

Six Best Practices for Agent Knowledge Management
sponsored by KANA
WHITE PAPER: Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
Posted: 21 Jun 2012 | Published: 21 Jun 2012

KANA

8 Traits of IT-Friendly Contact Center and Web Customer Service Software
sponsored by eGain Communications Corp.
WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
Posted: 07 May 2010 | Published: 06 May 2010

eGain Communications Corp.

7 Habits of Highly Effective Contact Centers and Help Desks
sponsored by eGain Communications Corp.
WHITE PAPER: In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Business Intelligence Built on Search: The Adaptive Information Warehouse
sponsored by Fast Search & Transfer Inc.
WHITE PAPER: Business intelligence (BI) built on a search platform provides an integrated architecture that can increase ROI and rapid user adoption without the complexity, time and overhead associated with traditional BI applications.
Posted: 23 Jan 2007 | Published: 22 Jan 2007

Fast Search & Transfer Inc.

Business Analytics Buying Criteria: The Three Maxims
sponsored by IBM
WHITE PAPER: The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM

The Social Enterprise: Using Social Enterprise Applications to Enable the Next Wave of Knowledge Worker Productivity
sponsored by Oracle Corporation
WHITE PAPER: Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
Posted: 16 Oct 2008 | Published: 16 Oct 2008

Oracle Corporation

Worst Practices in Business Intelligence: Why BI Applications Succeed Where BI Tools Fail
sponsored by Information Builders
WHITE PAPER: Discover the 4 worst practices for business intelligence (BI) deployment and gain insight on how to overcome these pitfalls in order to tap into the power of BI. Learn how to achieve success with your departmental or enterprise-wide BI initiatives.
Posted: 21 Jun 2007 | Published: 01 Jun 2007

Information Builders
 
 
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