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KMWhite Papers (View All Report Types)
 
The ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case
sponsored by SAP
WHITE PAPER: Check out the following white paper to examine the importance of learning management systems for organizations that require up-to-date information on employee, enterprise, regulatory, and industry requirements. Learn how to build the business case for LMS, which benefits you stand to gain, and more.
Posted: 04 Aug 2014 | Published: 04 Aug 2014

SAP

IBM FileNet Email Manager
sponsored by IBM ECM
WHITE PAPER: Read why organizations should consider solutions that provide the more extensive business benefits of email management capabilities and not just the basic operational benefits of email archiving.
Posted: 05 Sep 2007 | Published: 01 Jan 2007

IBM ECM

Managing Data, Managing Change: Making MDM Work
sponsored by Baseline Consulting
WHITE PAPER: This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort.
Posted: 26 Sep 2008 | Published: 26 Sep 2008

Baseline Consulting

7 Habits of Highly Effective Contact Centers and Help Desks
sponsored by eGain Communications Corp.
WHITE PAPER: In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA Technologies.
WHITE PAPER: In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: 07 Nov 2008 | Published: 07 Nov 2008

CA Technologies.

IBM FileNet Records Manager
sponsored by IBM ECM
WHITE PAPER: Learn how an Enterprise Content Management (ECM) solution can securely capture, declare, classify, store and dispose of both electronic and physical records according to fiscal, legal and regulatory requirements.
Posted: 05 Sep 2007 | Published: 01 Jan 2007

IBM ECM

Case Management: Combining Knowledge with Process
sponsored by Singularity
WHITE PAPER: Case Management is critical to the work of many organizations but is often paper-driven and plagued by delay and poor visibility. In this white paper we define case management in more detail and show how a Business Process Management approach with support for knowledge intensive processes provides the most appropriate solution to Case Management.
Posted: 16 Mar 2009 | Published: 16 Mar 2009

Singularity

Delivering ROI with Enterprise Social Computing
sponsored by NewsGator
WHITE PAPER: This paper will demonstrate how social computing solutions can help improve three core areas of your business: 1)Reducing expenditures 2)Leveraging current investments 3)Improving operating efficiency
Posted: 08 May 2009 | Published: 01 Apr 2009

NewsGator

A Framework for 2.0 Adoption in the Enterprise
sponsored by NewsGator
WHITE PAPER: This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.
Posted: 05 May 2010 | Published: 05 May 2010

NewsGator

Brooklyn Health Information Exchange Enables Community-wide EHR Sharing
sponsored by InterSystems Corporation
WHITE PAPER: With its innovative EHR management system, one organization was able to drastically simplify the exchange of patient information across a diverse region of patients and providers.
Posted: 07 Jun 2013 | Published: 07 Jun 2013

InterSystems Corporation
 
 
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