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KMWhite Papers (View All Report Types)
 
The ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case
sponsored by SAP
WHITE PAPER: Check out the following white paper to examine the importance of learning management systems for organizations that require up-to-date information on employee, enterprise, regulatory, and industry requirements. Learn how to build the business case for LMS, which benefits you stand to gain, and more.
Posted: 04 Aug 2014 | Published: 04 Aug 2014

SAP

Social Adoption Services: A Faster Track to Becoming a Social Business
sponsored by IBM
WHITE PAPER: Access this paper that highlights IBM Software Services for Collaboration, which can help guide your company to the social business value it desires. Here's a hint for the first step: Align your business goals with social business objectives. Read on to find out more.
Posted: 04 Sep 2014 | Published: 30 Nov 2012

IBM

7 Habits of Highly Effective Contact Centers and Help Desks
sponsored by eGain Communications Corp.
WHITE PAPER: In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

Building the Business Intelligence Competency Center
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource reveals how a Business Intelligence Competency Center (BICC) can help you better leverage your investment in technology and improve the effectiveness of knowledge workers, enhance fact-based business processes, and much more.
Posted: 08 Oct 2013 | Published: 31 May 2012

Hewlett-Packard Company

Making Business Relevant Information Instantly Available to More Users
sponsored by SAP
WHITE PAPER: Executives, managers, and business users need the ability to quickly discover, collect, analyze, and share relevant information and they need to be able to answer their own questions as they have them. Read this quick report to learn more about a solution that addresses just these needs.
Posted: 19 Jun 2009 | Published: 19 Jun 2009

SAP

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA Technologies.
WHITE PAPER: In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: 07 Nov 2008 | Published: 07 Nov 2008

CA Technologies.

Accenture CIO Survey: Cultivating High Performance Through Information Management
sponsored by Accenture
WHITE PAPER: Accenture surveyed 162 CIOs in North America and Europe about their IT investments and plans, with a focus on information management strategies and technologies.
Posted: 03 Jun 2008 | Published: 01 Mar 2008

Accenture

Oracle Database 11g Application Development
sponsored by Oracle Corporation
WHITE PAPER: Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools.
Posted: 20 Nov 2007 | Published: 01 Jun 2007

Oracle Corporation

What Are Your Obligations to Retain Email and Other Electronic Content?
sponsored by Proofpoint, Inc.
WHITE PAPER: This paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands.
Posted: 29 Oct 2010 | Published: 29 Oct 2010

Proofpoint, Inc.
 
 
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