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KMWhite Papers (View All Report Types)
 
The central role of Content Management in Case Management
sponsored by IBM
WHITE PAPER: This paper explains how a clear Content Management strategy builds success in Case Management. Read on to learn how to deliver business outcomes that are as effective as possible, as efficiently as possible by integrating Case Management with a comprehensive Content Management approach.
Posted: 30 Jul 2014 | Published: 30 Apr 2014

IBM

The Social Business: Unlocking the collective knowledge of people
sponsored by IBM
WHITE PAPER: This white paper explores how you can leverage social and collaborative technology to share content, foster community, organize activities, and tap into the expertise of top performers.
Posted: 06 Aug 2014 | Published: 06 Aug 2014

IBM

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Limited
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Limited

A Guide to Understanding Messaging Archiving
sponsored by Sunbelt Software
WHITE PAPER: This analyst paper by Osterman Research discusses the several reasons to implement a messaging archiving system and provide an overview of ten vendors whose offerings are focused squarely on the archiving space.
Posted: 15 Feb 2008 | Published: 06 Aug 2008

Sunbelt Software

The Event Data Warehouse- Strategies for Improving Business Performance
sponsored by Hexis Cyber Solutions Inc
WHITE PAPER: Organizations are at risk if they do not plan to implement an enterprise-wide security and event data warehouse to make strategic decisions. This paper introduces Event Data Warehouse, a unique, cost effective and proven solution, that provides actionable results that enable better business decisions.
Posted: 18 Jul 2011 | Published: 18 Jul 2011

Hexis Cyber Solutions Inc

The IBM Cognos Platform: Meeting the Needs of Both Business Users and IT
sponsored by IBM
WHITE PAPER: The following white paper details how to meet the criteria in order to assume your position in the competitive market. Learn how to increase business efficiency, and make the most out of your data all while capitalizing on your existing infrastructure.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

Good to Great: Transform IT through Service Lifecycle Management
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett-Packard Company

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times
sponsored by eGain Communications Corp.
WHITE PAPER: Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.

How to Implement an ECM/BPM Strategy with IBM Products in the SAP Environment
sponsored by IBM Software Group
WHITE PAPER: This paper shows how SAP customers, with the help of IBM's ECM (enterprise content management) products, are able to implement a unified content strategy.
Posted: 03 Aug 2007 | Published: 01 Apr 2007

IBM Software Group

7 Habits of Highly Effective Contact Centers and Help Desks
sponsored by eGain Communications Corp.
WHITE PAPER: In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.
 
 
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