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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementReports
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Deliver Optimized Mission-Critical Workloads in Enterprise Data Centers
sponsored by Dell, Inc.
ANALYST REPORT: In this white paper, discover the benefits of working with vendors that can support mission-critical workloads for cloud computing, mobility, and data analytics initiatives in today's data centers. Plus, learn about new suites of hardware and software with integrated support and management capabilities.
Posted: 31 Aug 2014 | Published: 31 Jul 2014

Dell, Inc.

Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by N-able Technologies
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

N-able Technologies

Sizing Up IT Operations Management: 3 Points
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper covers the transformation you must make to IT operations in order to keep up with virtualization.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

VMTurbo

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

Eight Steps to Fill the Mobile Enterprise Application Gap
sponsored by Citrix
WHITE PAPER: Explore this resource to learn eight steps that can help you move towards a BYOD policy and enable your workforce to benefit from enhanced productivity and flexibility that can lead to transformative business processes and give your organization a competitive advantage. Read on now to learn more.
Posted: 04 Aug 2014 | Published: 31 May 2014

Citrix

Increase Visibility With the Help of Unified IT Monitoring
sponsored by CA Technologies.
WHITE PAPER: This informative whitepaper examines the role of unified IT monitoring in simplifying modern IT challenges by bringing infrastructure, application and service level visibility together.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

CA Technologies.

Unified IT Monitoring Can Help Understand the Customer
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details how unified IT monitoring can be used to deliver the customer experience your users demand.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

CA Technologies.

Tackling the Challenges of ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover 4 major challenges that are associated with ITSM and how a hybrid solution can tackle them effectively.
Posted: 29 Jul 2014 | Premiered: 02 Jan 2013

FrontRange Solutions Inc.

A Hybrid ITSM Solution Designed to Meet Your Needs
sponsored by FrontRange Solutions Inc.
VIDEO: This video explores a flexible, hybrid solution that can solve your ITSM needs. Watch now to learn how the automated service delivery lifecycle workflow can save you time and money.
Posted: 29 Jul 2014 | Premiered: 06 Feb 2013

FrontRange Solutions Inc.

Five Major Trends for MSPs to Watch
sponsored by N-able Technologies
WHITE PAPER: This informative white paper provides excellent advice for MSPs as they navigate explosive trends like cloud computing and mobility, helping them to adapt their businesses to meet customers' evolving needs and stay one step ahead of the competition.
Posted: 29 Jul 2014 | Published: 29 Jul 2014

N-able Technologies

Moving to the Cloud for Improved Business Automation
sponsored by FrontRange Solutions Inc.
CASE STUDY: In this case study, you will discover how a cloud-based service desk has worked out for an Australian mining company – and determine whether it also makes sense for your business.
Posted: 28 Jul 2014 | Published: 28 Jul 2014

FrontRange Solutions Inc.

An Inside Look at the Enterprise Service Desk Market
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This report evaluates explore nine key players in the Enterprise Service desk market, providing an overview and insight into the strengths, and challenges of each.
Posted: 25 Jul 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

A Converged, Integrated Approach for ITSM
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Access this white paper to discover why a converged, integrated approach is essential for a hybrid ITSM solution.
Posted: 25 Jul 2014 | Published: 15 Jan 2013

FrontRange Solutions Inc.

IT Service Management Integration - CIO Survey
sponsored by FrontRange Solutions Inc.
WHITE PAPER: In this white paper, discover survey results that capture information on the current state of ITSM integration.
Posted: 24 Jul 2014 | Published: 30 Jun 2012

FrontRange Solutions Inc.

Making the Shift to a Hybrid Solution
sponsored by FrontRange Solutions Inc.
VIDEO: Investigate the leading provider of hybrid ITSM solutions and integrated client solutions around the world.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Change is in the Forecast for ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover the future of ITSM and how unifying service and client management into one application portfolio will influence it.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

How FrontRange Stands Out From the Crowd
sponsored by FrontRange Solutions Inc.
VIDEO: Until recently, service and client management were handled separately. But today's competitive business climate demands that IT environments – and the critical IT processes like these ones that support them – be unified.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

How to Stay Competitive in the Evolving ITSM Landscape
sponsored by FrontRange Solutions Inc.
VIDEO: In this video, discover how IT service management's competitive landscape is evolving—and not just focusing on solely the cloud or an on-premise environment. A vendor who provides a hybrid solution will be the one that comes out on top in the end, due to flexibility and scalability.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

How is the "IT" in ITSM disappearing?
sponsored by FrontRange Solutions Inc.
VIDEO: Why is the 'IT' in ITSM disappearing before our eyes? This video introduces a solution that paves the way for automation-based service management throughout the enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Case Study SAIT Polytechnic
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces a solution that streamlines and automates student and staff support across different teams and service desks.
Posted: 21 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

Case Study University of North Texas
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces an ITSM solution that utilises the cloud, and eliminates the pain points of traditional infrastructure management.
Posted: 21 Jul 2014 | Published: 21 Jul 2014

FrontRange Solutions Inc.

Global Client Management Platform for IT Departments: The Key to Proactive, Efficient IT Service Delivery
sponsored by LabTech Software
EBOOK: Explore this informative resource to learn about a new platform that delivers an array of IT management tools, enabling you to manage information, IT tasks and automation through a single console. Download now to learn more.
Posted: 21 Jul 2014 | Published: 21 Jul 2014

LabTech Software

University of North Texas System Debuts IT Shared Services in the Cloud
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces an ITSM solution that utilises the cloud, and  eliminates traditional infrastructure management pain points.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

SAIT Polytechnic Grades HEAT as First-in-Class for Support Workflow and Automation
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces a solution that streamlines and automates student and staff support across different teams and service desks.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

The Benefits of Data Center Infrastructure Management
sponsored by nlyte Software
EGUIDE: This expert e-guide looks at how data center infrastructure management can improve your day-to-day operations, data center planning and energy management.
Posted: 22 Aug 2014 | Published: 22 Aug 2014

nlyte Software
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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