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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Improving IT Service Performance with Predictive Workload Analytics
sponsored by CA Technologies.
RESOURCE: This quick resource explores a predictive workload analytics solution that leverages critical, real-time enterprise data so you can more effectively respond to shifting priorities.
Posted: 09 Jul 2015 | Published: 31 Dec 2014

CA Technologies.

Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option
sponsored by IBM
WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.
Posted: 08 Jul 2015 | Published: 17 Jan 2014

IBM

Simplify Your IT: An Inside Look Into ITaaS
sponsored by Dell Software
PRODUCT OVERVIEW: This infographic offers an inside look into a hosted desktop platform that handles all IT needs, including applications, protection, security, and compliance.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Dell Software

SMBs: How to Address the Windows Server 2003 End-of-Life
sponsored by Dell Software
WHITE PAPER: This white paper explores how SMBs can address the Windows Server 2003 end-of-life by switching to a cloud-based IT as a Service (ITaaS) solution.
Posted: 06 Jul 2015 | Published: 25 Apr 2015

Dell Software

Cloud Offers Win-Win for SMBs, Managed Services Providers
sponsored by Dell Software
WHITE PAPER: This white paper explores how both SMBs and MSPs can benefit from leveraging managed services via the cloud.
Posted: 06 Jul 2015 | Published: 06 Jul 2015

Dell Software

The Changing Role of IT and What to Do About It
sponsored by CA Technologies.
WHITE PAPER: This research report explains just how important IT is within a business. Read now to learn how the CIO role is changing and how to plan for the future.
Posted: 06 Jul 2015 | Published: 01 Aug 2014

CA Technologies.

Red Hat Enterprise Linux 7: Perspectives from Industry Analysts
sponsored by Red Hat
WEBCAST: In this video, Rich Fichera from Forrester, Michael Araneta, Phil Carter, and Mayur Sahni from IDC, and Laurent Lachal from Ovum outline requirements for the new era of IT, including mobile, cloud, big data, and social.
Posted: 02 Jul 2015 | Premiered: Jul 2, 2015

Red Hat

Infographic: Windows vs RHEL TCO
sponsored by Red Hat
RESOURCE: The following infographic demonstrates the top 5 statistics why enterprises go with Linux when they need greater performance from their IT environment. Access now to learn more.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Red Hat

IDC Case Study: Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Red Hat

Survey Results: Experiences with IT Self-Service Applications
sponsored by USU AG
WHITE PAPER: This white paper reports the results of a survey analyzing how organizations have implemented IT self-service applications, and how satisfied they were with the results.
Posted: 24 Jun 2015 | Published: 24 Jun 2015

USU AG

Project Team Member Performance
sponsored by Global Knowledge
WHITE PAPER: Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.
Posted: 17 Jun 2015 | Published: 17 Jun 2015

Global Knowledge

5 Ways Great MSP's Automate Business
sponsored by Solarwinds N-able
WHITE PAPER: This white paper can give you essential insight into achieving efficiency in your MSP business by outlining the five services that the most successful MSPs automate.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

Solarwinds N-able

Evaluating RMM Solutions: The Four Keys for Growth-Oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This resource outlines the four main criteria you need to consider when evaluating an RMM platform.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

Solarwinds N-able

Why Patch Management Matters
sponsored by Solarwinds N-able
WHITE PAPER: This white paper explains why an effective MSP needs to offer patch management services and suggests best practices for doing so.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

Solarwinds N-able

Evaluating RMM Solutions Three key criteria for growth-oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This guide gives you three criteria to consider when choosing the RMM solution that's best for your business.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Solution For Better Monitoring, Management And Support
sponsored by Solarwinds N-able
WHITE PAPER: This white paper describes how your IT services  business can provide reliable support, automated maintenance and more with the right tools and software.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Managed Services Platform For Better IT Service
sponsored by Solarwinds N-able
WHITE PAPER: In this white paper, discover a tool that can help your MSP organization to provide automated monitoring and management, quicker customer service, and more.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

Security Services: Beyond Malware and Antivirus
sponsored by AVG Technologies
WHITE PAPER: This white paper can help your MSP deliver effective and reliable security services in the modern threat landscape.
Posted: 14 May 2015 | Published: 14 May 2015

AVG Technologies

Identity as a Service (IDaaS) Promising New Opportunity for MSPs
sponsored by AVG Technologies
WHITE PAPER: This white paper explains exactly what Identity-as-a-Service is and how it can help you keep your MSP profitable in today's changing IT environment.
Posted: 13 May 2015 | Published: 13 May 2015

AVG Technologies

Avoiding the Pitfalls when Transitioning into Managed Services
sponsored by AVG Technologies
WHITE PAPER: This white paper can help you navigate that complexity of transitioning to managed services and avoid the pitfalls some businesses face when doing so.
Posted: 12 May 2015 | Published: 12 May 2015

AVG Technologies

How to Build an Always-On Infrastructure
sponsored by Hitachi Data Systems and Brocade
WHITE PAPER: To gain a competitive advantage, organizations need an always-on infrastructure that is future proof, reliable, adaptable and responsive to change. Access the following white paper to uncover how to do so by adhering to the 9 steps for building an always-on framework. Read on to learn more.
Posted: 11 May 2015 | Published: 11 May 2015

Hitachi Data Systems and Brocade

Become an MSP or Be Prepared to Compete with One
sponsored by AVG Technologies
WHITE PAPER: The comprehensiveness of an MSP is a major benefit to small and midsize businesses, and your clients are beginning to realize this. Read this exclusive white paper to discover how you can advance your business model to adopt MSP practices and retain your customers.
Posted: 08 May 2015 | Published: 08 May 2015

AVG Technologies

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organization stands in terms of IT management.
Posted: 28 Apr 2015 | Published: 28 Apr 2015

Hewlett-Packard Company

2015 Report: Profiling Infrastructure Leaders
sponsored by Hewlett-Packard Company
WHITE PAPER: This report, based on findings from a December 2014 through January 2015 survey, examines who can be considered the leaders, mainstream players and laggards in modern digital asset management by taking a close look at the most successful (and least successful) management practices. Learn where today's organizations stand.
Posted: 27 Apr 2015 | Published: 27 Apr 2015

Hewlett-Packard Company

Renegade IT services and how to manage them
sponsored by SearchCIO.com
VIRTUAL ENVIRONMENT: IT service delivery is built on a request/fulfillment model, but what about services that are not being routed through traditional IT channels, or though IT at all? This classroom feature will look at how CIOs are adapting ITSM to cover non-sanctioned services.
Posted: 06 Apr 2015 | Premiered: 25 Mar 2015

SearchCIO.com
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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