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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Ansible Tower Demo: The Case for IT Orchestration
sponsored by Red Hat
VIDEO: Do you have a framework for automating IT systems? Learn how to integrate Ansible Tower orchestration and IT configuration with your own Linux server or cloud instance. Download now to see if agentless IT automation is right for your organization's app infrastructure.
Posted: 16 Jan 2017 | Premiered: 16 Jan 2017

Red Hat

Amelco: Continuous Delivery Using Ansible Tower
sponsored by Red Hat
CASE STUDY: Access this study to examine Amelco's success in simplifying app deployment and minimizing downtime by integrating an agentless IT orchestration framework into their infrastructure. See how Amelco simplified operation across disparate environments with deployment that leverages multi-tier orchestration.
Posted: 16 Jan 2017 | Published: 16 Jan 2017

Red Hat

Amelco Case Study: Continuous Delivery Using Ansible Automation
sponsored by Red Hat
VIDEO: Tune in as Amelco illustrates how one IT automation engine empowered effective multi-environment management for its diverse application infrastructure—with no downtime. Learn here how to unify management and provide continuous delivery of Linux-based apps, and more.
Posted: 16 Jan 2017 | Premiered: 01 Sep 2016

Red Hat

UK IT Priorities 2017
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly's annual IT Priorities survey found that 15% of IT decision makers expect to increase their maintenance budget in 2017. There is nothing wrong with spending more on something that continues to add business value, but how many CIOs are faced with demands for higher and higher maintenance bills from their legacy software providers?
Posted: 13 Jan 2017 | Published: 13 Jan 2017

ComputerWeekly.com

Case Study: IT Automation at Allegiant Airlines
sponsored by Red Hat
VIDEO: Tune into this case study to see how Allegiant Airlines saves 10-15 man hours per week managing their Linux systems with an IT automation and configuration tool. Discover how to automate all systems simultaneously to empower DevOps initiatives within your enterprise.
Posted: 13 Jan 2017 | Premiered: 13 Jan 2017

Red Hat

NASA: Increasing Cloud Efficiency with Ansible Tower
sponsored by Red Hat
CASE STUDY: Download this case study to examine how NASA leveraged cloud-based, scalable IT automation to simplify configuration management and scheduling of their complex cloud environment. Learn how NASA better equipped itself to manage its AWS and achieved near real-time RAM and disk monitoring.
Posted: 13 Jan 2017 | Published: 13 Jan 2017

Red Hat

IT Priorities UK Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017.
Posted: 13 Jan 2017 | Published: 12 Jan 2017

ComputerWeekly.com

Ansible Tower 3: An Introductory Look
sponsored by Red Hat
VIDEO: Give your team the power to scale: Learn how to manage complex, multi-tier application deployments and trouble-shooting with an IT automation framework. View now to end repetitive tasks, speed productivity, and scale IT initiatives by centralizing control of your infrastructure.
Posted: 12 Jan 2017 | Premiered: 20 Jul 2016

Red Hat

Webcast: Ansible FAQ for Automated Application Deployment
sponsored by Red Hat
VIDEO: Tune into this tutorial to leverage agentless automation to streamline IT configuration processes, migrate applications for better optimization, and provide a single language for DevOps practices across your organization—even for the most complex multi-tier app environments.
Posted: 12 Jan 2017 | Premiered: 12 Jan 2017

Red Hat

Beyond Cloud Automation: Reshaping Your Cloud Strategy in 2017
sponsored by Embotics
VIDEO: Join Forrester Analyst Dave Bartoletti and Embotics CTO Scott Davis to accelerate business agility by reevaluating your cloud strategy based on key trends in hybrid cloud computing and cloud app automation. Tune in to also learn why microservices are driving the adoption of containers, and more.
Posted: 10 Jan 2017 | Premiered: 04 Jan 2017

Embotics

You've Completed ITIL® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

CIO Trends #3: Benelux
sponsored by ComputerWeekly.com
EGUIDE: In this Benelux e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.
Posted: 19 Dec 2016 | Published: 19 Dec 2016

ComputerWeekly.com

CIO Trends #3: Nordics
sponsored by ComputerWeekly.com
EGUIDE: In this Nordic e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.
Posted: 19 Dec 2016 | Published: 19 Dec 2016

ComputerWeekly.com

CIO Trends #3: Middle East
sponsored by ComputerWeekly.com
EGUIDE: In this Middle East e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.
Posted: 19 Dec 2016 | Published: 19 Dec 2016

ComputerWeekly.com

Watson in TSS
sponsored by IBM
VIDEO: This webcast offers information about a solution that harnesses cognitive computing to assist with customer support. It diagnoses service requests to identify the best resolution almost instantaneously. Access this webcast now to see some of the client benefits this system has to offer.
Posted: 15 Dec 2016 | Premiered: 01 Nov 2016

IBM

How Organizations are Accelerating IT Services Delivery with Cloud Management
sponsored by VMware
EBOOK: Discover in this series of case studies how to accelerate the delivery of infrastructure, services, and apps with unified IT management for multi-cloud environments. Read on to discover a platform purpose-built for managing a software-defined data center, and which delivers the agility cloud promises.
Posted: 13 Dec 2016 | Published: 13 Dec 2016

VMware

A Guide to Choosing the Right Technology for Your Team and Getting Buy-In from IT
sponsored by Dell India
WHITE PAPER: How do you ensure that everyone in your organization has the right equipment to deliver what's best for the organization? Download this instructive guide to learn to choose the right technology for your team, be servicing their device demands and accommodating the methods in which they work.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell India

Spotlight on On-the-Go Professionals and How IT Adapts to Them
sponsored by Dell India
WHITE PAPER: Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell India

Cloud Automation: A System Administrator's Guide
sponsored by Embotics
WHITE PAPER: This eBook discusses some of the most pressing concerns for system administrators whose organizations are moving towards adopting a self-service private, public or hybrid cloud computing model. It also addresses some of the main challenges these IT professionals are facing
Posted: 05 Dec 2016 | Published: 01 Nov 2016

Embotics

Corridor Warrior: How IT Empowers the Future-Ready Workforce
sponsored by Dell India
WHITE PAPER: Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Dell India

Infrastructure as Code, Demystifying the Cloud Service API Top IT's DevOps Challenges
sponsored by Datera
EGUIDE: Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.
Posted: 16 Jan 2017 | Published: 11 Jan 2017

Datera

Equipped with the Proper Management Strategies, See IT Downtime Decrease
sponsored by Blue Medora
EGUIDE: This expert e-guide offers three essential strategies to ensure IT workers are proactively managing your IT infrastructure, rather than spending the majority of their time reacting to problems as they arise. Also, learn about the most popular IT performance management infrastructures, and how they can be affecting the service of your enterprise.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Blue Medora

Blaze the Trail: A Guide to Getting Started on Your Digital Future
sponsored by Presidio Networked Solutions
EBOOK: This e-book will guide you to your digital future: Discover several key considerations for establishing hybrid and multi-cloud, IoT, fault-tolerant cybersecurity, and more. Harness these technologies to propel your enterprise through digital transformation, and formulate a holistic approach to digital initiatives.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Presidio Networked Solutions

Manage Your Data Center Operations More Efficiently
sponsored by Hewlett Packard Enterprise
EGUIDE: This expert e-guide offers 10 professional tips to improve the management process of IT assets and IT support in your data center. Walk through these tips and see first-hand how they can improve upon the strategies you already have in your data center while also offering a fresh new perspective.
Posted: 28 Dec 2016 | Published: 18 Dec 2016

Hewlett Packard Enterprise

It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
sponsored by ServiceNow
EGUIDE: This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
Posted: 08 Nov 2016 | Published: 24 Oct 2016

ServiceNow
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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