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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Red Hat Accelerated Mentoring: Openstack Architecture
sponsored by Red Hat
WHITE PAPER: This exclusive whitepaper details a mentoring-based delivery model for closing the operational gap when implementing new technology into your data center.
Posted: 07 Oct 2014 | Published: 06 Aug 2014

Red Hat

How to implement ITSM and establish a strategy beyond IT metrics
sponsored by SearchCIO.com
EGUIDE: In this expert e-guide, learn how one CIO was able to leverage ITSM to improve business processes as well as incorporate the ITSM strategy to a mobile workforce.
Posted: 07 Oct 2014 | Published: 07 Oct 2014

SearchCIO.com

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

Building Recurring Revenue as a Service Provider in 2014
sponsored by N-able Technologies
WHITE PAPER: This white paper is an excellent resource for both IT service providers and MSPs, discussing the process and advantages of moving to a model with consistent monthly fees, as well as providing an overview of the current MSP market.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

N-able Technologies

Extracting the Full Business Value from Cloud Services
sponsored by NaviSite
WHITE PAPER: This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout an entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
Posted: 30 Sep 2014 | Published: 30 Sep 2014

NaviSite

Analyzing How Well a Data Center Solution Provider Aligns with Your Business Needs
sponsored by Digital Realty
WHITE PAPER: This white paper serves as a helpful guide to analyzing how well a data center solution provider might align with your business needs.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Digital Realty

How Effective Systems Management Can Improve your Infrastructure Speed
sponsored by Dell, Inc. and Intel®
VIDEO: This exclusive video details some systems management tools from Dell that will help improve your IT infrastructure speed.
Posted: 19 Sep 2014 | Premiered: 19 Sep 2014

Dell, Inc. and Intel®

Client management ensures efficient use of resources
sponsored by FrontRange Solutions Inc.
CASE STUDY: This case study explains how the company used a client management solution to help ease the complexity surrounding software.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

FrontRange Solutions Inc.

Magic Quadrant for IT Service Support Management Tools
sponsored by FrontRange Solutions Inc.
WHITE PAPER: In this Magic Quadrant provided by Gartner, discover how vendors measure up against one another with ITSSM tools.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

FrontRange Solutions Inc.

Achieving Business Agility Through An Agile Data Center
sponsored by Symantec Corporation
WHITE PAPER: Business agility is dependent on IT agility. By being an adopter of the latest technologies, businesses can deliver the highest quality products and services to the end customers. But it also exposes an organization to new risks including security breaches, loss of data, and business downtime.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Symantec Corporation

Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by N-able Technologies
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

N-able Technologies

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

Tackling the Challenges of ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover 4 major challenges that are associated with ITSM and how a hybrid solution can tackle them effectively.
Posted: 29 Jul 2014 | Premiered: 02 Jan 2013

FrontRange Solutions Inc.

A Hybrid ITSM Solution Designed to Meet Your Needs
sponsored by FrontRange Solutions Inc.
VIDEO: This video explores a flexible, hybrid solution that can solve your ITSM needs. Watch now to learn how the automated service delivery lifecycle workflow can save you time and money.
Posted: 29 Jul 2014 | Premiered: 06 Feb 2013

FrontRange Solutions Inc.

Five Major Trends for MSPs to Watch
sponsored by N-able Technologies
WHITE PAPER: This informative white paper provides excellent advice for MSPs as they navigate explosive trends like cloud computing and mobility, helping them to adapt their businesses to meet customers' evolving needs and stay one step ahead of the competition.
Posted: 29 Jul 2014 | Published: 29 Jul 2014

N-able Technologies

Moving to the Cloud for Improved Business Automation
sponsored by FrontRange Solutions Inc.
CASE STUDY: In this case study, you will discover how a cloud-based service desk has worked out for an Australian mining company – and determine whether it also makes sense for your business.
Posted: 28 Jul 2014 | Published: 28 Jul 2014

FrontRange Solutions Inc.

An Inside Look at the Enterprise Service Desk Market
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This report evaluates explore nine key players in the Enterprise Service desk market, providing an overview and insight into the strengths, and challenges of each.
Posted: 25 Jul 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

A Converged, Integrated Approach for ITSM
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Access this white paper to discover why a converged, integrated approach is essential for a hybrid ITSM solution.
Posted: 25 Jul 2014 | Published: 15 Jan 2013

FrontRange Solutions Inc.

IT Service Management Integration - CIO Survey
sponsored by FrontRange Solutions Inc.
WHITE PAPER: In this white paper, discover survey results that capture information on the current state of ITSM integration.
Posted: 24 Jul 2014 | Published: 30 Jun 2012

FrontRange Solutions Inc.

Making the Shift to a Hybrid Solution
sponsored by FrontRange Solutions Inc.
VIDEO: Investigate the leading provider of hybrid ITSM solutions and integrated client solutions around the world.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Change is in the Forecast for ITSM
sponsored by FrontRange Solutions Inc.
VIDEO: Discover the future of ITSM and how unifying service and client management into one application portfolio will influence it.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM

Improving Data Center Performance
sponsored by VMTurbo
EGUIDE: This expert e-guide explores how data centers are evolving to meet increased demands and much more.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

VMTurbo

Forging an ITSM Strategy That's About Business Impact, Not IT Metrics
sponsored by Pangea Systems
EGUIDE: This expert e-guide explores the story of one CIO who was able to deploy an ITSM strategy that went beyond IT metrics.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Pangea Systems

The Benefits of Data Center Infrastructure Management
sponsored by nlyte Software
EGUIDE: This expert e-guide looks at how data center infrastructure management can improve your day-to-day operations, data center planning and energy management.
Posted: 22 Aug 2014 | Published: 22 Aug 2014

nlyte Software
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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