IT Service Management White Papers ( ITSM ) Software Downloads, Definition and Webcasts

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

May 23, 2013

IT Management >
IT Service Management
ALSO CALLED: ITSM DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure … Definition continues below.
IT Service Management Reports
51 - 75 of 320 Matches Previous Page \| Next Page

The 2012 Application & Service Delivery Handbook sponsored by CA Technologies. WHITE PAPER: Take control of your apps and start improving service delivery today with the help of this handbook. Filled with best practices, common challenges and planning tips, this resource has the tools you need to help ensure things are running smoothly. Read on to get started. Posted: 27 Nov 2012 \| Published: 31 Jul 2012 TOPICS: Application Deployment \| Application Life-Cycle Management \| Application Monitoring \| Application Performance Management \| Cloud Computing \| IT Service Management \| Mobile Device Management \| Server Virtualization

Expert Briefing: Preventing Change Management Process Bottlenecks sponsored by ServiceNow EBRIEF: This expert briefing presents sage advice from Derek Lonsdale, service management leader and Lean IT expert from PA Consulting Group. Inside, discover how you can optimize and speed up the change management process to ensure that IT stays in sync with business demands. Posted: 26 Nov 2012 \| Published: 26 Nov 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Service Management \| Change Management \| IT Best Practices \| IT Industry \| IT Management \| IT Service Management \| IT Workforce \| ITIL

The Modern CIO: Leading the Way sponsored by ServiceNow WHITE PAPER: Top IT leaders and CIOs from around the globe gathered to discuss technology advances and increased business demands. Topics also discussed: selecting new technologies for today's needs, the CIO's strategic role, people's role in IT today and the social enterprise. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Development \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Reengineering \| Business Processes \| CIOs \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management

Next Gen IT and the Cloud sponsored by ServiceNow WHITE PAPER: Find out how next-gen IT solutions are flexible, intuitive, social and powerful – and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business Development \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation Software \| Business Process Management \| Business Processes \| Business Service Management \| IT Asset Management \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

Runbook Automation: Helping Modern IT Accelerate Business sponsored by ServiceNow WHITE PAPER: Without high levels of automation, virtual machines and cloud services will quickly grow out of control. An evolved approach to automation erases the barriers between people, process and technology and drives more efficiency into the business. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Service Management \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: "Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business." Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Service Management \| CIOs \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Guide to Social IT Basics sponsored by ServiceNow WHITE PAPER: When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combine people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: CIOs \| Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| Data Center Management \| Data Centers \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| Social Computing \| Social Networking

VMworld Europe Case Study: Colt Technology sponsored by ComputerWeekly.com CASE STUDY: Managed service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils. Posted: 16 Nov 2012 \| Published: 16 Nov 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage Services \| Desktop Management \| Desktop Virtualization \| IT Management \| IT Service Management \| IT Services \| Managed Security Services \| Virtual Desktop Infrastructure

eGuide: The changing landscape in IT systems management sponsored by Hewlett-Packard Limited EGUIDE: Read this expert e-guide to learn how BSM is forcing systems management to improve IT operations productivity by emphasizing integration, automation and more. Also, find out how building the right IT services and why a services foundation could make or break an enterprise ITSM strategy. Posted: 26 Sep 2012 \| Published: 18 Sep 2012 TOPICS: Business Service Management \| Business Service Management Software \| Change Management \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL \| Systems Design and Development \| Systems Management \| Systems Management Software

SWISSCOM CORPORATE CUSTOMERS GET CHOICE OF MANAGED CLOUD OR ON-PREMISES UNIFIED COMMUNICATIONS sponsored by Hewlett-Packard Limited WHITE PAPER: Read this whitepaper as it discusses a real world case study of a large corporation who utilized managed services to improve their IT by unifying communications and portal environments for easier collaboration, and also offering easier and secure access to latest versions of desktop solutions. Posted: 07 Sep 2012 \| Published: 31 Jul 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| Platform as a service

Service area overview - Connect and grow to create seamless, secure, and context-aware experiences sponsored by Hewlett-Packard Limited WHITE PAPER: Access this whitepaper to learn how instead of just treading water with IT services to utilize IT services can make applications, infrastructure, and information fuel key business processes. Posted: 07 Sep 2012 \| Published: 30 Dec 2011 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Infrastructure as a Service (IaaS) \| Infrastructure Management \| Infrastructure Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services

MoD information infrastructure program on target to deliver direct financial savings in excess of £1,600m ($2,630M USD) sponsored by Hewlett-Packard Limited WHITE PAPER: This whitepaper discusses a real world case study of the UK Ministry of Defense and their successful retire of legacy IT systems and implementation of a single, secure information infrastructure. Posted: 07 Sep 2012 \| Published: 31 May 2012 TOPICS: Infrastructure as a Service (IaaS) \| Infrastructure Management \| Infrastructure Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management

HP: Tulsa, Oklahoma Top People sponsored by Hewlett-Packard Limited VIDEO: Access this video to get a first hand look at HP, as they take you inside the walls of their Tulsa Data Center to meet the men and women who keep HP's clients data and applications up, running, and protected. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Data Center Consolidation \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Turn Challenges into a competitive edge sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP will help you solve complex business problems by providing the right cloud solution for you and your organization. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Data Center Services from HP Enterprise Services sponsored by Hewlett-Packard Limited VIDEO: HP offers solutions that scale services to meet your business needs. Access this video to find out how HP can help you and your data center increase flexibility and lower operating costs today. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Maximize the business value of your enterprise applications sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP can help you achieve the greatest business value from enterprise business applications and provide the knowledge and expertise of cloud applications. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| Enterprise Applications Software \| Enterprise Systems \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| Private Cloud \| Private cloud computing

Applications Management Service sponsored by Hewlett-Packard Limited VIDEO: With the most optimal cost and value in managing applications, HP can help you run your IT like a business and get the most return on your investments. Access this video to find out more of the benefits that HP can provide your IT organization today. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Harness the power of cloud, mobility and data - sponsored by Hewlett-Packard Limited VIDEO: Access this video to get an in-depth explanation of how HP cloud and mobility services provides a full spectrum of services that will help extend the reach of your business by making applications and data more readily and easily available. Posted: 24 Aug 2012 \| Premiered: 24 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Consolidation \| Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

iSOFT Orchestrates its Cloud with HP sponsored by Hewlett-Packard Limited CASE STUDY: In order for IT services company iSOFT to improve their quality of service and reduce operation costs, they needed to automate operations efficiently and security through the cloud. This case study illustrates how they were able to achieve their goal with a software suite that allowed them to create a private cloud, automate their systems and more. Posted: 17 Aug 2012 \| Published: 17 Aug 2012 TOPICS: Cloud Computing \| Data Centers \| Health Care Industry \| IT Service Management \| IT Services

See how “IT as a Service” Applies to your Enterprise: Enterprise Cloud Services− Virtual Private Cloud Proof of Concept sponsored by Hewlett-Packard Limited WHITE PAPER: Read this white paper to learn how you can test out enterprise cloud services – specifically the virtual private cloud – and see how it performs in conjunction with your current systems. Posted: 16 Aug 2012 \| Published: 16 Aug 2012 TOPICS: Business Processes \| Cloud Computing \| Cloud Management \| IT Best Practices \| IT Infrastructure \| IT Service Management \| IT Systems \| Private Cloud \| Private cloud computing

ESG: The Changing Landscape of Desktop Virtualization sponsored by VMware, Inc. WHITE PAPER: Desktop virtualization is quickly becoming a top IT priority as businesses of all sizes adapt to the proliferation of endpoint devices, mobilization of the workforce, and simplified endpoint management. Access this white paper to learn more about the benefits of desktop virtualization. Posted: 14 Aug 2012 \| Published: 29 Feb 2012 TOPICS: Data Center Management \| Data Center Networking \| Data Centers \| Desktop Management \| Desktop Virtualization \| Desktop Virtualization Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Empowering business mobility through virtualization sponsored by Citrix WHITE PAPER: Desktop and application virtualization can help you embrace workshifting, consumerization, Bring Your Own Device (BYOD) and other mobile initiatives without sacrificing security. This white paper explores the factors of a successful mobility project and explains how you can craft comprehensive BYOD policies. Posted: 27 Sep 2012 \| Published: 22 Jun 2012 TOPICS: Applications Management \| Desktop Applications Management \| Desktop Virtualization \| IT Infrastructure \| IT Service Management \| Mobile Device Management \| Remote Access Security

SysAid IT Success Story: LG Electronics, Canada sponsored by SysAid Technologies Ltd CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform. Posted: 06 Sep 2012 \| Published: 06 Sep 2012 TOPICS: Help Desks \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Transforming Operations Management Through Service Assurance with EMC sponsored by EMC Corporation WEBCAST: This video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services. Posted: 30 Aug 2012 \| Premiered: Aug 30, 2012 TOPICS: Application Performance Management \| Applications Management \| Cloud Computing \| Configuration Management \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management \| MPLS \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Networking \| Service Level Management \| Troubleshooting \| Virtual Machine \| VoIP

The Perfect Combo: ITIL, I.T. Service Management, and Social Media sponsored by BMC Software, Inc. WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: Customer Service \| Help Desk Management \| Help Desks \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| ITIL

51 - 75 of 320 Matches Previous Page 1 2 3 4 5 6 Next Page

IT SERVICE MANAGEMENT DEFINITION (continued): … Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer …
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

Browse by Report Type:
IT Service Management White Papers | IT Service Management Multimedia | IT Service Management IT Downloads

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2013, TechTarget \| Read our Privacy Statement