Pragmatic ITIL
sponsored by CA Nimsoft
WHITE PAPER:
The right IT service management platform is key to realizing the maximum potential of your enterprise's IT Infrastructure Library (ITIL). Read this white paper to discover how you can get the most out of your ITIL in your organization with an easy-to-use platform, CA Nimsoft Service Desk.
Posted: 06 Mar 2013 | Published: 30 Sep 2012
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3 Common Pitfalls to SLM—And How to Avoid Them
sponsored by CA Nimsoft
WHITE PAPER:
Access this essential resource to uncover the three major pitfalls in service level management and detailed advice for avoiding these roadblocks when deploying and managing your cloud services.
Posted: 05 Mar 2013 | Published: 05 Mar 2013
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Cloud Monitoring and Service Management: Maximizing IT services and investments
sponsored by CA Nimsoft
WHITE PAPER:
This white paper defines today's cloud market and reviews a cloud implementation roadmap to help guide you in adoption process. Learn more about advanced approaches for leveraging cloud monitoring and service management through IT management-as-a-Service and its impact on the IT department.
Posted: 04 Mar 2013 | Published: 04 Mar 2013
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Succeed in the cloud with service lifecycle management
sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption.
Posted: 01 Mar 2013 | Published: 01 Mar 2013
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Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences
sponsored by Hewlett-Packard Company
WHITE PAPER:
This white paper takes a look at the results of in-depth interviews with those well-versed in IT process automation. Hear from peers experienced with ITPA and uncover the real and substantial business benefits they've achieved.
Posted: 01 Mar 2013 | Published: 01 Mar 2013
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Dimensional Research: Selecting the Correct SaaS-based IT Service
sponsored by Hewlett-Packard Company
WHITE PAPER:
This white paper examines the five key factors to consider when transitioning to SaaS-based ITSM including security, integration, implementation and deployment. In addition, gain advice from your peers who have already implemented cloud-based IT service offerings.
Posted: 28 Feb 2013 | Published: 28 Feb 2013
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Be a multi-sourced IT services broker
sponsored by Hewlett-Packard Company
WHITE PAPER:
Access this white paper to learn about an advanced service integration and management (SIAM) model that can help reduce the costs and complexities of global multi-supplier IT environments. Discover key advice for becoming a successful IT service broker.
Posted: 28 Feb 2013 | Published: 28 Feb 2013
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START small, grow tall: Why cloud now
sponsored by HP & Intel®
WHITE PAPER:
Read this white paper to gain insights on how you can accelerate and streamline your cloud migration by taking advantage of an advanced set of technologies. Realize the benefits their extensive list of features can deliver to your organization and discover how they can help you overcome common cloud challenges.
Posted: 28 Feb 2013 | Published: 31 May 2011
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Best Practices for Developing a Cloud Managed Services Business
sponsored by N-able Technologies
PODCAST:
This podcast addresses the unique challenges and best practices for different types of cloud providers, their success stories, and how you can differentiate your cloud managed services.
Posted: 27 Feb 2013 | Premiered: Feb 27, 2013
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The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER:
This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013
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You Won't Lose Sleep with Datto's Business Continuity
sponsored by Datto, Inc.
CASE STUDY:
In this case study, learn how IT service provider ProMission Projects prepared for and dealt with the crash of a manufacturing client's legacy hardware. Discover how virtualizing the client's server offsite allowed ProMission to keep production running until the replacement server could be installed, and thus avoid the significant cost of downtime.
Posted: 01 Feb 2013 | Published: 01 Feb 2013
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CW Special Report on Oracle
sponsored by ComputerWeekly.com
WHITE PAPER:
This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 01 Feb 2013 | Published: 01 Feb 2012
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HP Application Services - Service Area Overview - Connect and grow to create seamless, secure, and context-aware experiences
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Access this whitepaper to learn how third-party IT services can drastically ease the pain of modernizing your IT portfolio.
Posted: 30 Jan 2013 | Published: 31 Dec 2011
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ITSM Trends Survey 2012: The State of the Dev-Ops Union
sponsored by SERENA Software, Inc.
WHITE PAPER:
Today, IT teams are pressured to adapt their ITSM strategies to optimize service delivery for online applications that are increasingly becoming the face of the business. Read this report to learn how the disconnect between development and operations severely impacts your ability to rapidly deliver and maintain these business-critical applications.
Posted: 30 Jan 2013 | Published: 30 Nov 2012
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Customer Case Study Super Group
sponsored by Cherwell
CASE STUDY:
Frustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned.
Posted: 25 Jan 2013 | Published: 24 Jan 2013
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Software Education Series Part One: A Guide to Service Catalogues
sponsored by Cherwell
WHITE PAPER:
This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.
Posted: 25 Jan 2013 | Published: 23 Jan 2013
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Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations
sponsored by Cherwell
WHITE PAPER:
This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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Customer Case Study First Rate
sponsored by Cherwell
CASE STUDY:
This brief case study demonstrates how First rate Exchange aved time and resources with out-of-the-box configuration of key ITIL processes made for a quick and easy implementation, enabling easy development of new functionality by all authorized members of the IT team.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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Empowering People on the Move - The Delivery of tomorrow's Business Services
sponsored by Cherwell
WHITE PAPER:
This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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How To Leverage Standards Based Automation for Explosive Growth
sponsored by N-able Technologies
WEBCAST:
Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.
Posted: 18 Dec 2012 | Premiered: Jul 25, 2012
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Tackling the New Normal through Unified Infrastructure Management
sponsored by CA Technologies.
WHITE PAPER:
This whitepaper lays out vital information that IT professionals need in order to implement effective infrastructure management. Read now to discover the key challenges involved, how to unify the infrastructure management framework, the tools available to help you, and more.
Posted: 30 Nov 2012 | Published: 30 Nov 2012
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CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER:
This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identif y the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011
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The Changing Role of the CIO
sponsored by Hewlett-Packard Limited
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012
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The 2012 Application & Service Delivery Handbook
sponsored by CA Technologies.
WHITE PAPER:
Take control of your apps and start improving service delivery today with the help of this handbook. Filled with best practices, common challenges and planning tips, this resource has the tools you need to help ensure things are running smoothly. Read on to get started.
Posted: 27 Nov 2012 | Published: 31 Jul 2012
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How Private Cloud Can Maximize IT Services
sponsored by Dell and VMware
EGUIDE:
This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.
Posted: 06 Mar 2013 | Published: 06 Mar 2013
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