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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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CIO Trends #2: Nordics
sponsored by ComputerWeekly.com
EGUIDE: Computer Weekly talks to more IT leaders than any other publication, and our reporters gather in-depth insights into the challenges facing CIOs, CTOs and CDOs. This guide offers a collection of our most popular articles for IT leaders,
Posted: 25 Aug 2016 | Published: 25 Aug 2016

ComputerWeekly.com

Cloud Financial Management Guide For Enterprise IT Leaders
sponsored by Cloudyn
WHITE PAPER: This white paper addresses the primary financial management challenges you will face when evaluating cloud options. Also, learn 5 critical capabilities of IT financial management tools for the cloud.
Posted: 16 Aug 2016 | Published: 16 Aug 2016

Cloudyn

Prepare for the Future with Agile IT
sponsored by Red Hat
RESOURCE: Discover in this paper how to deliver a strong, consistent foundation for your modern environments with bimodal IT, as well as balance conventional and agile IT so you can keep your core business running smoothly while innovating for the future. Read on to transform IT delivery through servers with greater workload densities.
Posted: 12 Aug 2016 | Published: 12 Aug 2016

Red Hat

Common Hyper-Converged Network Concerns and Solutions
sponsored by NTT ICT
EGUIDE: Do your apps require either very high or very specific performance? Discover in this expert guide how to identify and resolve hyper-converged networking bottlenecks by implementing a dedicated storage network and examining how data is stored within your architecture.
Posted: 09 Aug 2016 | Published: 09 Aug 2016

NTT ICT

2016 CIO Agenda: An Australia and New Zealand Perspective
sponsored by Gartner
ANALYST REPORT: Access this exclusive Gartner 2016 CIO Survey to examine how CIOs are leveraging disruptive digitization to gain competitive advantage in their markets. Additionally, learn how to strengthen bimodal capabilities to invest more in IT innovation, create a collaborative talent platform, and more.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

2016 CIO Agenda: A U.K. and Ireland Perspective
sponsored by Gartner
ANALYST REPORT: This 2016 Gartner CIO Survey reveals important differences between 200 U.K. and Ireland CIOs and almost 3000 CIO respondents in 84 countries across major industries. Read on to access key findings about capitalizing on digitalization, e-commerce, and bimodal IT.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

2016 CIO Agenda: An India Perspective
sponsored by Gartner
ANALYST REPORT: This exclusive Gartner CIO survey reveals why CIOs in India grapple with the evolution of digital business within their enterprises, and demonstrates how to mitigate these challenges. Read on to discover expert recommendations on embracing digitization, including how to adopt bimodal IT.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

Mapping the Route to Leadership in Hyperconverged Infrastructure
sponsored by Lenovo
RESOURCE: In this resource, learn how to drive strategic growth—fueled by greater IT efficiency—using a hyperconverged system that comprises scale-out hardware and web-scale infrastructure. In addition, access now to increase systems reliability by discovering how HCI delivers economic cloud efficiency.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

Lenovo

Top 10 IoT Technologies for 2017 and 2018
sponsored by Gartner
ANALYST REPORT: Assuage your IoT fears. Discover how to unlock the full potential of IoT with 10 vital technologies. Download now to learn when these technologies will become relevant, who will be impacted, and when you should exercise caution.
Posted: 04 Aug 2016 | Published: 22 Jan 2016

Gartner

Top 10 Recommended IT Cost Optimization Ideas for 2016
sponsored by Gartner
ANALYST REPORT: Access this exclusive analyst report to discover how to deliver IT cost reduction with 10 foundational recommendations. Read on to learn how to standardize applications, improve sourcing capabilities, create shared-service organization for all services, and more.
Posted: 04 Aug 2016 | Published: 29 Feb 2016

Gartner

Will Cloud Computing Continue to Drive Digital Business in 2016?
sponsored by Gartner
ANALYST REPORT: In this informational analysis from Gartner, you will discover how to adapt your IT strategies and leverage key cloud computing capabilities for the digital business in 2016. Download now to access relevant key findings about the competitive advantage of cloud computing, and more.
Posted: 04 Aug 2016 | Published: 08 Dec 2015

Gartner

CIOs Move IT from an ITIL Operational View of Services to a Strategic Business Focus
sponsored by Gartner
ANALYST REPORT: This service portfolio from Gartner offers an analysis of common challenges CIOs face when communicating the strategic business value of moving from process-optimized to service optimized IT operations. Download now to receive expert recommendations for understanding the business context for service delivery.
Posted: 03 Aug 2016 | Published: 22 Feb 2016

Gartner

Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER: Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016

ServiceNow

Make Optimizing Business Services Less Art, More Science
sponsored by BMC
WHITE PAPER: This white papers offers information to help IT groups map out business needs to IT metrics, identify potential bottlenecks, and provision the right level of resources for each project at the right time. Read on to find the correct balance between under-provisioning and overprovisioning in order to reduce costs while optimizing service.
Posted: 28 Jul 2016 | Published: 01 Jan 2016

BMC

Gartner Market Guide for Capacity Optimization Tools
sponsored by BMC
ANALYST REPORT: This analysis provides several key considerations for anyone deciding which capacity management tools in which to invest. Ease your decision making process by accessing this analysis of some leading vendors and their products.
Posted: 27 Jul 2016 | Published: 01 Mar 2016

BMC

A New Service Integration and Management Concept for Growing Businesses
sponsored by ServiceNow
EGUIDE: This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.
Posted: 25 Jul 2016 | Published: 18 Jul 2016

ServiceNow

Preparation for Negotiating Software Sourcing Strategy
sponsored by Miro Consulting, Inc.
EGUIDE: You rarely have every stakeholder involved in a software contract negotiation, and the process is often rushed through. Forrester's Mark Bartrick reveals how to execute a coherent software negotiation strategy in this expert e-guide.
Posted: 25 Jul 2016 | Published: 05 Jul 2016

Miro Consulting, Inc.

ITSM Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
EBOOK: Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

ServiceNow

Top 15 Vendors in Capacity Management Software
sponsored by TeamQuest Corporation
PRESENTATION: This research presentation from a former Forrester research director provides a rundown of the top 15 capacity management vendors today—including HPE, BMC, and TeamQuest—and details what makes the leaders in the space stand out.
Posted: 22 Jul 2016 | Published: 29 Feb 2016

TeamQuest Corporation

IT Service Management Blueprint - Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint to guide you through choosing the action plans, best practices, and success metrics for creating the kind of self-serviceIT experience your users want and expect. Download now and follow the featured steps to establish your services and simplify user engagement.
Posted: 18 Jul 2016 | Published: 01 Jan 2016

ServiceNow

How Sembcorp Refined Faster, More Efficient Workflows
sponsored by K2
WHITE PAPER: To effectively cater to the various workflows of Sembcorp's processes, a robust and flexible workflow engine was necessary. Discover how the energy leader's technology pros achieved greater ease and speed for dependable workflows.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

K2

The 7 Components of a Profitable Network Service
sponsored by eTECH Channel
RESOURCE: Discover in this white paper how to deliver a profitable network service by integrating the 7 components critical to truly successful network management.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

eTECH Channel

Matrix42: The Choices Abound When It Comes to SAM Tools
sponsored by Matrix42
VIDEO: In this informational video, Torsten Boch, Senior Product Manager at Matrix42, addresses some of the major questions and choices you may have when choosing a SAM tools. Some of the questions that he addresses include: what a good SAM tool has to offer, what is your idea of a perfect SAM tool, and more.
Posted: 15 Jul 2016 | Premiered: 15 Jul 2016

Matrix42

Migration Best Practices for Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: As IT systems age, they become more brittle. Download this white paper to understand the benefits of adopting the latest release of Red Hat Enterprise Linux—which will mitigate risk in the lifecycle of your server platform, and decrease the vulnerability of systems to security threats.
Posted: 15 Jul 2016 | Published: 29 Aug 2014

Red Hat

802.11ac: Superb Wi-Fi Performance
sponsored by Aruba Networks
WHITE PAPER: This resource highlights key information on a Wi-Fi performance system that is making sure all devices have the fastest connection at all times. Download now to take a look at some of the following topics – wider channels, efficient encoding aspects, increased data rates enhanced user experiences and more.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

Aruba Networks
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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