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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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5 steps to aligning IT to the needs of your organization
sponsored by CISCO & INTEL® XEON® PROCESSOR
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015

CISCO & INTEL® XEON® PROCESSOR

Can We Manage and Deliver the Services Needed… Where, When and How Our Users Need Them?
sponsored by CA Technologies.
WHITE PAPER: In this resource learn about a service management service with offerings that are defined from a top-down, business perspective to meet the needs of the enterprise.
Posted: 28 Sep 2015 | Published: 28 Sep 2015

CA Technologies.

8 Tips for Building an IT Asset Management Program
sponsored by ServiceNow
WHITE PAPER: This white paper outlines 8 specific recommendations for building an IT Asset Management (ITAM) program that delivers measurable business value while saving you time, money, and hassle.
Posted: 11 Sep 2015 | Published: 11 Sep 2015

ServiceNow

How to Overcome Top ITSM Challenges
sponsored by IBM
WHITE PAPER: In this white paper, learn the top challenges of IT Service Management (ITSM) and discover how management automation can overcome them.
Posted: 10 Sep 2015 | Published: 30 Apr 2014

IBM

Boost IT Visibility and Business Value with an Effective Service Catalog
sponsored by ServiceNow
WHITE PAPER: In this white paper, you'll uncover how to alleviate the pressures placed on CIOs by creating an effective service catalog. Read on and learn how to help IT deliver business services that are more customer- and service-focused.
Posted: 09 Sep 2015 | Published: 09 Sep 2015

ServiceNow

Micro-Segmentation for Dummies: An Intro Guide
sponsored by VMware, Inc.
WHITE PAPER: This e-book provides a broad overview of micro-segmentation and its ability to deliver the operational agility that is foundational to a modern software-defined data center. Read on to understand how micro-segmentation can minimize risk and impact of data center security breaches.
Posted: 08 Sep 2015 | Published: 08 Sep 2015

VMware, Inc.

The IT Industrial Revolution: How to Respond to IT Service Complexity
sponsored by IBM
WHITE PAPER: This research report from Forrester provides statistics about the problems caused by service complexity as well as research data about the solutions that organizations will use to address these issues. Read on to learn about the upcoming "IT industrial revolution."
Posted: 04 Sep 2015 | Published: 30 Apr 2014

IBM

Is Your ITSM Keeping Up With The Business?
sponsored by ServiceNow
WHITE PAPER: This white paper explores how consolidation, automation, and self-service can simplify and transform your ITSM practices to align with strategic business objectives.
Posted: 03 Sep 2015 | Published: 03 Sep 2015

ServiceNow

IT Without Boundaries: Choosing Between Conventional or Agile IT?
sponsored by Red Hat
WHITE PAPER: Why should you have to choose between conventional and agile IT? News just in: you don't have to anymore. This white paper explains how organizations can operate more efficiently and become more agile at the same time. Access this research to see how you can balance conventional and agile IT.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Red Hat

MSPs: Top 4 Signs It's Time for a New RMM
sponsored by LogicNow
WHITE PAPER: In this white paper, explore the top 4 warning signs it's time for a new remote monitoring and management (RMM) platform and discover 2 best practices for making a successful RMM switch.
Posted: 21 Aug 2015 | Published: 31 Dec 2014

LogicNow

Exploring Workload Automation for DevOps
sponsored by CA Technologies.
VIDEO: This video explores a workload automation tool that can increase staff productivity by 50% while reducing costs of managing workloads by 51%.
Posted: 13 Jul 2015 | Premiered: 15 Apr 2015

CA Technologies.

The Future of Workload Automation in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: This white paper offers a workload automation maturity chart to explore the benefits of an optimal workload automation tool.
Posted: 13 Jul 2015 | Published: 31 Dec 2014

CA Technologies.

The Changing Role of IT and What to Do About It
sponsored by CA Technologies.
WHITE PAPER: This research report explains just how important IT is within a business. Read now to learn how the CIO role is changing and how to plan for the future.
Posted: 06 Jul 2015 | Published: 01 Aug 2014

CA Technologies.

Project Team Member Performance
sponsored by Global Knowledge
WHITE PAPER: Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.
Posted: 17 Jun 2015 | Published: 17 Jun 2015

Global Knowledge

Enterprise Service Management Economic Impact Study
sponsored by ServiceNow
WHITE PAPER: This white paper describes the impacts of one enterprise service management option and how it can help your organization prevent outages that could lead to loss of revenue and productivity.
Posted: 22 May 2015 | Published: 31 Dec 2014

ServiceNow

Renegade IT services and how to manage them
sponsored by SearchCIO.com
VIRTUAL ENVIRONMENT: IT service delivery is built on a request/fulfillment model, but what about services that are not being routed through traditional IT channels, or though IT at all? This classroom feature will look at how CIOs are adapting ITSM to cover non-sanctioned services.
Posted: 06 Apr 2015 | Premiered: 25 Mar 2015

SearchCIO.com

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

License Management Using Unified Asset and Service Management
sponsored by Global Knowledge
WHITE PAPER: Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Posted: 29 Mar 2015 | Published: 31 Dec 2014

Global Knowledge

4 Critical Steps for IT Uptime, Security, and Connectivity
sponsored by CyrusOne
WHITE PAPER: To accommodate customer demands, increasing amounts of data, and changing regulations, your business needs to stay ahead of the curve. This white paper explores how colocation can help you do just that, with high levels of network flexibility and security.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

CyrusOne

Buyer's Guide: Next-Generation Service Management
sponsored by ComputerWeekly.com
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

ComputerWeekly.com

Turn Your IT into an Engine of Business Creativity: A CIO's Guide
sponsored by Colt Data Centre Services
WHITE PAPER: In the following white paper, you will discover how leading IT professionals make decisions in today's business world, how they respond to various challenges, and learn how the processes they use can meet the challenges of the new digital economy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Colt Data Centre Services

Computer Weekly – 22 September 2015: How cloud technology helps kittens
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the CIO at the UK's leading animal charity, the RSPCA, about how her cloud-first strategy is helping animal welfare. Microsoft is ending support for older version of Internet Explorer – we assess the implications. And we ask the experts about the best practice in mobile security. Read the issue now.
Posted: 21 Sep 2015 | Published: 21 Sep 2015

ComputerWeekly.com

IBM WebSphere to JBoss EAP Migration Guide
sponsored by Red Hat
WHITE PAPER: If IBM licensing costs and complexities are draining your IT budget, then migrating to open source middleware can offer you many advantages. This white paper discusses the business benefits of open source and guides you through the migration process.
Posted: 12 Aug 2015 | Published: 30 Sep 2014

Red Hat

Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option
sponsored by IBM
WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.
Posted: 08 Jul 2015 | Published: 17 Jan 2014

IBM

How to Reap the Benefits of a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE: This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.
Posted: 29 Mar 2015 | Published: 29 Mar 2015

ServiceNow
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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