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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Getting Started With Data Center Infrastructure Management
sponsored by nlyte Software
WHITE PAPER: Here is your guide to getting started with DCIM without getting lost in a total data center overhaul. Inside, you will find step-by-step instructions on how to prepare for and implement a DCIM tool, and set key goals in terms of capabilities, timing, investment and business value along the way.
Posted: 12 Jun 2017 | Published: 28 Feb 2017

nlyte Software

Key Ingredients for a Modern Virtualization Platform
sponsored by VMware
WHITE PAPER: Confront the challenges of the cloud-driven economy with this resource, in which you will discover 9 ways modern virtualization platforms rise to meet its demanding expectations. Read on to evaluate your virtualization investment with the capabilities outlined inside.
Posted: 12 Jun 2017 | Published: 31 Dec 2016

VMware

Modernizing the IT Infrastructure: A Special Edition E-book
sponsored by VMware
EBOOK: In this special edition e-book, you'll dial down on the challenges the digital economy places on IT infrastructures as they adopt the software-defined data center model. Access now to select your own modernization path, with advice on choosing between an integrated stack or adopt the build-it-yourself approach to achieve greater responsiveness.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

VMware

Benelux Salary Survey 2016/2017
sponsored by ComputerWeekly.com
EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.
Posted: 08 Jun 2017 | Published: 08 Jun 2017

ComputerWeekly.com

What Does the Future Hold for ITSM
sponsored by Cherwell
MICROSITE: Is your digital transformation effort going to fail? Do you have a strategy in place to help your initiative evolve to incorporate IT service management best practices? Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 07 Jun 2017

Cherwell

5 Focus Areas for Evolving Your ITSM Strategy to Drive Business Growth
sponsored by Cherwell
RESOURCE: Digital transformation is something that your organization is going to have to deal with if it hasn't already. There's no way to avoid it and stay competitive in today's marketplace. Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 31 Dec 2015

Cherwell

DBS Bank Partners with Pivotal Cloud Foundry to Accelerate Innovation for Customers
sponsored by Dell EMC and Intel®
RESOURCE: Discover how DBS Bank progressed from traditional legacy systems to run cloud-native applications on a platform that improved its IT operations from the front office to back-end processes. Read on to learn how to deliver services to customers exponentially faster and update apps to evolve with user needs, with built-in automation.
Posted: 07 Jun 2017 | Published: 31 Aug 2016

Dell EMC and Intel®

Make the Move to Modern, Agile IT Service Delivery
sponsored by Cherwell
PRODUCT OVERVIEW: Discover a service management vendor that provides a powerful and flexible IT service management platform for service desk teams that need to move fast and can't afford to be constrained by technology.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

Cherwell

Solving Fundamental Data Quality Challenges
sponsored by BDNA
WHITE PAPER: Data quality is one of the most important requirements for IT asset management (ITAM) and IT service management (ITSM). Find out what you need to do in the rationalization, refresh, security, automation and planning steps to improve your data quality, and your overall quality of life.
Posted: 01 Jun 2017 | Published: 31 May 2017

BDNA

Focus: Enterprise digital transformation
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.
Posted: 30 May 2017 | Published: 30 May 2017

ComputerWeekly.com

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Gaining End-to-end Visibility: Better IT Operations through Operational Intelligence
sponsored by Splunk
WHITE PAPER: Discover how to turn silos of machine data into actionable information for new levels of infrastructure insight via IT operational intelligence. Read on to understand how operational intelligence provides better end-to-end visibility, so you can deliver essential services and apps with a reduction in mean-time-to-recovery.
Posted: 23 May 2017 | Published: 23 May 2017

Splunk

Empowering Your IT Services Firm For Excellence Amid Change
sponsored by NetSuite
WHITE PAPER: IT service businesses are a huge part of the economy, and with hybrid business models, almost every company is now a service company. Inside, learn how NetSuite can help IT service companies simplify operations, ensure compliance, improve enterprise-wide visibility, and more.
Posted: 22 May 2017 | Published: 22 May 2017

NetSuite

It's ITIL and DevOps, not ITIL or DevOps
sponsored by Cherwell
EGUIDE: This e-guide covers where most IT organizations go wrong with their ITSM approach. Learn how to keep your employees from working around IT to crash your DevOps and ITIL combination before it takes off.
Posted: 19 May 2017 | Published: 15 May 2017

Cherwell

Putting the Ops in DevOps
sponsored by Cherwell
EGUIDE: Production IT takes up just as much namespace as the development side of DevOps, but is often left out of the actual movement. This e-guide covers what it takes for your organization to incorporate your production IT team into your DevOps operations and discover why it has been ignored for so long.
Posted: 19 May 2017 | Published: 16 May 2017

Cherwell

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Revive Failed ITSM Projects and Strengthen New Ones
sponsored by Cherwell
EGUIDE: This e-guide dives into what it takes to get an ITSM implementation off the ground and what it takes to ressurect a failed project. Access now and you will also see 5 common bimodal IT myths busted.
Posted: 08 May 2017 | Published: 01 May 2017

Cherwell

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

The Digital Workspace: Strategies for the Future of Workplace IT
sponsored by Citrix
WHITE PAPER: By downloading this resource, you'll receive guidance on the key principles of digital workspace implementation, as well as market drivers, challenges, and employee experience to account for when reimagining desktop environments. Read on to capture the benefits of cloud-ready digital workspaces now.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

Citrix

The IT Transformation Questions Every CIO Should Ask
sponsored by Rackspace
RESOURCE: What does the business need most from IT in 2017? Download this resource to discover 6 questions every CIO should strive to answer to jump-start IT transformation, such as considerations around the unique needs of your industry vertical, cloud adoption, and more.
Posted: 21 Apr 2017 | Published: 21 Apr 2017

Rackspace

RACQ: Audit Scare Led to Software Cost Containment Drive
sponsored by Snow Software
CASE STUDY: Read on to analyze how one software asset management (SAM) tool empowers organizations to strategically manage, optimize and contain software costs—taking the guesswork out of understanding license positions, and enabling businesses to respond to renewals and audits promptly.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Snow Software

3 Ways IT Can Accelerate Business Success
sponsored by Cherwell
WHITE PAPER: This e-book explains how to accelerate business success in three areas—modernizing your self-service portal, collecting and using value-added metrics, and implementing data integration for actionable IT intelligence. You will learn how to keep up with business and deliver results that contribute to the bottom line.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

Cherwell

Converged vs. Hyper-Converged: What Does Your Data Center Need?
sponsored by HPE and Intel® Corporate
EGUIDE: The goal of converged architecture is to alleviate pressure on overworked data centers, but it all goes to waste if you don't have the right system to compliment your existing IT investments. This e-guide covers the basics of converged and hyper-converged architectures, with pros, cons, and hypervisor flexibility detailed. Download to learn more.
Posted: 24 May 2017 | Published: 24 May 2017

HPE and Intel® Corporate

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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