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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementReports
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Empowering Your Mobile Workforce: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper explains how to power up your mobile management strategy in the workplace.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Optimizing Your Service Delivery: Change is in Your Hands
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Check out this white paper to learn about the best practices for maximizing efficiency, and for several challenges that are associated with service delivery.
Posted: 20 Oct 2014 | Published: 31 Dec 2013

FrontRange Solutions Inc.

Don't Let Legacy Infrastructure Be Your Legacy
sponsored by Red Hat
VIDEO: This whitepaper explains the advantages of using Linux to upgrade your legacy infrastructure, including more uptime and seamless app migration.
Posted: 17 Oct 2014 | Premiered: 23 May 2014

Red Hat

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

99.9999 Percent Data Availability
sponsored by Hewlett-Packard Company
WHITE PAPER: The Get 6-Nines Guarantee Program provides a set of specific best practices for maintaining 99.9999 percent availability for mission-critical applications. Read on to find out how to achieve uninterrupted access to your storage data and meet the needs of your workloads.
Posted: 16 Oct 2014 | Published: 31 Jul 2014

Hewlett-Packard Company

The MPS opportunity for SMBs
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Louella Fernandes and Clive Longbottom examine the need for Managed Print Services (MPS) and how SMBs are faring as they embark on their MPS journey.
Posted: 14 Oct 2014 | Published: 14 Oct 2014

ComputerWeekly.com

The Benefits of ITSM Principles
sponsored by CDW Corporation
EGUIDE: In this expert e-guide, examine the various benefits that an ITSM (IT service management) approach can provide an organization. Additionally, learn advice on how to integrate configuration management and IT asset management to optimize benefits and improve performance.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

CDW Corporation

How Can You Meet Business Demands Quickly, with Agility and Flexibility?
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how Red Hat Enterprise Linux can help you leverage the same advanced environment and open source solutions applied by today's most innovative IT organizations, such as Amazon and Facebook, and transition to an infrastructure that is open and flexible.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Red Hat

Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 07 Oct 2014 | Published: 21 May 2014

IBM

Red Hat Accelerated Mentoring: Openstack Architecture
sponsored by Red Hat
WHITE PAPER: This exclusive whitepaper details a mentoring-based delivery model for closing the operational gap when implementing new technology into your data center.
Posted: 07 Oct 2014 | Published: 06 Aug 2014

Red Hat

How to implement ITSM and establish a strategy beyond IT metrics
sponsored by SearchCIO.com
EGUIDE: In this expert e-guide, learn how one CIO was able to leverage ITSM to improve business processes as well as incorporate the ITSM strategy to a mobile workforce.
Posted: 07 Oct 2014 | Published: 07 Oct 2014

SearchCIO.com

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

Extracting the Full Business Value from Cloud Services
sponsored by NaviSite
WHITE PAPER: This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout an entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
Posted: 30 Sep 2014 | Published: 30 Sep 2014

NaviSite

The Future of IT Infrastructure in the Professional Services Industry
sponsored by Sungard
WHITE PAPER: This white paper shares insights gathered from the professional services sector into the future of IT infrastructure and its impact on the industry.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Sungard

Analyzing How Well a Data Center Solution Provider Aligns with Your Business Needs
sponsored by Digital Realty
WHITE PAPER: This white paper serves as a helpful guide to analyzing how well a data center solution provider might align with your business needs.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Digital Realty

Gaining Business Agility in the Cloud Through Smarter Sourcing
sponsored by Sungard
WHITE PAPER: This white paper examines how smart sourcing provides enterprises with a flexible tool for dealing with uncertain futures by supplying a platform for agility and greater visibility into spending and the value of their investments.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Sungard

Cloud Workload Migration: Where the Cloud-Based Service Delivery Model Makes Sense
sponsored by Sungard
WHITE PAPER: This white paper explains the advantages that cloud migration offers to businesses today, as well as the options that exist for companies looking to take this critical next step.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Sungard

IDC Vendor Analysis - Worldwide Service Desk Management Software
sponsored by ServiceNow
WHITE PAPER: This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

ServiceNow

7 Tips on Becoming an IT Service Broker
sponsored by Rackspace
WHITE PAPER: This exclusive whitepaper explores seven important tips for transforming IT into a service broker.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Rackspace

Carhartt's Service Automation Solves Onboarding New Retailers Process
sponsored by ServiceNow
CASE STUDY: This exclusive case study explores the service automation solution a leading work wear retailer used to speed up its paperwork processing.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

ServiceNow

Simplifying Cloud Management and Data Center Automation
sponsored by IBM
WHITE PAPER: Download this exclusive whitepaper now to learn about a flexible orchestration engine that will deliver automation through standardized middleware that will help IT deliver what your business demands.
Posted: 11 Sep 2014 | Published: 17 Apr 2014

IBM

NetApp Speeds Service Delivery with ITSM Platform
sponsored by ServiceNow
VIDEO: NetApp was facing a harsh reality -- their services weren't meeting their customers' demands. In this video, learn how NetApp was able to reduce service delivery time from 15 days to mere hours with an IT service management (ITSM) platform.
Posted: 03 Sep 2014 | Premiered: 30 Jul 2014

ServiceNow

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM

Improving Data Center Performance
sponsored by VMTurbo
EGUIDE: This expert e-guide explores how data centers are evolving to meet increased demands and much more.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

VMTurbo

Forging an ITSM Strategy That's About Business Impact, Not IT Metrics
sponsored by Pangea Systems
EGUIDE: This expert e-guide explores the story of one CIO who was able to deploy an ITSM strategy that went beyond IT metrics.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Pangea Systems
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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