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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
26 - 50 of 522 Matches Previous Page  |  Next Page
CIO Trends #4: Nordics
sponsored by ComputerWeekly.com
EGUIDE: Read analysis of some of the Nordic results from the Computer Weekly IT priorities survey for this year. Unsurprisingly, cloud computing is one of the biggest draws and more than half of CIOs in the region will spend more on cloud technologies this year than they did in 2016.
Posted: 11 Apr 2017 | Published: 11 Apr 2017

ComputerWeekly.com

CIO Trends #4: Middle East
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we look at some of the exciting technology developments being tested or already in use in the Middle East.
Posted: 11 Apr 2017 | Published: 11 Apr 2017

ComputerWeekly.com

ITSM Fundamentals for Enterprise
sponsored by Cherwell
WHITE PAPER: The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

How to Talk to The Business About Enterprise Service Management
sponsored by Cherwell
EBOOK: This e-book teaches you how to leverage ITSM outside of your IT department. Learn how to determine whether a department can benefit from service management in 4 steps and prove the value of ESM to other departments in just 3 steps.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

Computer Weekly – 4 April 2017: UK tech braced for Brexit
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, as the UK government invokes Article 50 to leave the EU, we find out the tech sector's concerns over two years of Brexit uncertainty. Our latest buyer's guide looks at SAP Hana deployment. And we ask CIOs what they think about blockchain. Read the issue now.
Posted: 03 Apr 2017 | Published: 04 Apr 2017

ComputerWeekly.com

Consolidating IT Tech Support for Multi-vendor Environments
sponsored by IBM
RESOURCE: Download this resource to discover an integrated technical support method suited to multi-vendor IT environments, and which offers proactive and predictive analytical support for server hardware, software, storage, and networking devices.
Posted: 29 Mar 2017 | Published: 31 Dec 2016

IBM

Improve Customer Service and IT Service Support via Cognitive Computing
sponsored by IBM
VIDEO: Delve into the thickets of your multi-vendor IT landscape, and discover how to easily and quickly resolve your IT support problems in order to get your systems back online with cognitive computing. Tune in now to revamp your customer support with an automated technology support service.
Posted: 29 Mar 2017 | Premiered: 28 Jul 2016

IBM

Streamline Data Center Maintenance with Multivendor Technology Support
sponsored by IBM
VIDEO: Here's how to realize proactive multi-vendor IT support: Watch this video to streamline maintenance support for hardware, software, and your multiple vendor relationships with a single point of contact. Discover a technical appliance purpose-built for your heterogeneous data center environment.
Posted: 28 Mar 2017 | Premiered: 18 Jan 2016

IBM

Technical Support for Your Growing IT Inventory
sponsored by IBM
VIDEO: Reactive IT support for critical maintenance is no longer enough. Tune into this video to improve IT service and simplify inventory management with strategic implementation of a technical support appliance that provides user-specified hardware inventory discovery.
Posted: 28 Mar 2017 | Premieres: 06 Jul 2017

IBM

How Leaders In ITSM Tap All Areas Of Knowledge To Find Success
sponsored by Skillsoft
RESEARCH CONTENT: When it comes to solving IT problems, knowledge is power. Smart organizations use all areas of knowledge within the business, making it easy to collaborate. Discover how leaders in IT service management (ITSM) tap all areas of knowledge within their business, and allow for a collaborative environment for their support workers.
Posted: 23 Mar 2017 | Published: 01 Mar 2016

Skillsoft

Surviving Disruption to MSP Business Models
sponsored by Nerdio
WHITE PAPER: ITaaS is the next logical evolution of advanced cloud services and deserves serious consideration from the MSP community.  Read on to find out how ITaaS can help MSPs stand out in the market and increase revenue on multiple fronts.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

Nerdio

Dramatically Improve Service Availability
sponsored by ServiceNow
EBOOK: Constant availability is an absolute necessity and you can't ignore it. So, are you at risk for unplanned downtime? Access this e-book for several best practices that prepare your IT organization to establish a framework for higher service availability and tackle critical events as pop up.
Posted: 16 Mar 2017 | Published: 31 Oct 2016

ServiceNow

Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
EBOOK: Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.
Posted: 16 Mar 2017 | Published: 22 Aug 2016

ServiceNow

From Business Strategy to IT Roadmap
sponsored by Nerdio
WHITE PAPER: Cloud applications have a number of benefits, such as a predictable cost model and ease of deployment. But there are other important considerations when deciding to maintain an IT investment in-house or outsource it.
Posted: 16 Mar 2017 | Published: 16 Mar 2017

Nerdio

Why Today's Approaches Fail
sponsored by ServiceNow
WHITE PAPER: Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.
Posted: 16 Mar 2017 | Published: 30 Jun 2016

ServiceNow

Transforming IT to Drive High-Velocity Innovation
sponsored by Mendix
WEBCAST: In 2014, the Massachusetts Institute of Technology (MIT) launched a multi-year transformation program to dramatically improve their IT team's responsiveness to the MIT community, enabling better support of innovation. MIT Director of Platform Engagement, Olu Brown shares the MIT formula for high-velocity innovation.
Posted: 10 Mar 2017 | Premiered: Mar 10, 2017

Mendix

CIO Trends #4
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we look at the topics that should be high on the agenda for anyone wanting to stay on top of their game- and the challenges that come with that. Find out what makes a successful IT leader in 2017, from looking outwards to learning lessons from digital transformation, and how to converge IT and digital skills in your organisation.
Posted: 06 Mar 2017 | Published: 06 Mar 2017

ComputerWeekly.com

Hybrid Cloud Management and Automated Monitoring Tools for MSPs and Channel Partners
sponsored by ConnectWise
EGUIDE: In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.
Posted: 01 Mar 2017 | Published: 27 Feb 2017

ConnectWise

Nordic IT Priorities 2017 - Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in the Nordics.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

ComputerWeekly.com

Sky Entertainment Company Benefits from Automated Compliance Reporting
sponsored by Snow Software
CASE STUDY: Access this case study to examine how Sky (Europe's leading entertainment company) streamlined previously arduous and manual steps to generate Effective License Positions (ELPs) by integrating automated compliance reporting into their software asset management system.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Snow Software

Benelux IT Priorities 2017 - Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in Benelux.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

ComputerWeekly.com

Swedbank: Banking on IT Automation Platform for Success
sponsored by Snow Software
CASE STUDY: Explore how Swedbank created a self-service software portal with built-in approval processes to alleviate pressures on the helpdesk and IT team. Find out how they improved the speed at which users could access software and services while maintaining control of the approval and fulfillment processes.
Posted: 23 Feb 2017 | Published: 31 Dec 2016

Snow Software

Kingfisher Slashes Costs of Diverse Global IT Estate with Software Asset Management Suite
sponsored by Snow Software
CASE STUDY: Kingfisher plc has a complicated IT estate—even by multinational standards. Access this case study to discover how they eliminated IT complexity by replacing multiple systems in place with the same software asset management tool worldwide. Learn how to tease out the complexity of asset management in your organization now.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Snow Software

Case Study: Arla Foods Streamlines Software Complexity with Centrally Managed License System
sponsored by Snow Software
CASE STUDY: Access this case study to discover how Arla Foods ensured a strong, demonstrable ROI for software investments and streamlined IT asset management with a centrally managed license system. Read on to view benefits achieved, such as improved data access for generating compliance reports, and more.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Snow Software

Middle East IT Priorities 2017 - Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in the Middle East.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

ComputerWeekly.com
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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