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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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5th edition of the latest trends and insights for CIOs, CTOs and CDOs.
sponsored by ComputerWeekly.com
EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress.
Posted: 29 Jun 2017 | Published: 29 Jun 2017

ComputerWeekly.com

Moving Workloads from Your Data Center to a Hosted Private Cloud
sponsored by Rackspace
WHITE PAPER: Examine why certain workloads should reside in a data center vs. a hosted private cloud, with the respective challenges of each outlined. Access now to consider why companies are deploying more workloads in a hosted private cloud, including faster access to IT infrastructure, improved scalability, and more.
Posted: 26 Jun 2017 | Published: 18 Apr 2017

Rackspace

Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017

Rackspace

The Business of IT Transformation: Breaking Down the Vagaries
sponsored by Rackspace
WEBCAST: If you're feeling overwhelmed trying to grow your business—you're not alone. Tune into this webcast to hear from the CIO and Digital CTO at Rackspace, who in detail dissect "digital transformation" and highlight the challenges driving businesses like yours to the cloud, with an actionable cloud implementation checklist.
Posted: 23 Jun 2017 | Premiered: Mar 29, 2017

Rackspace

Leverage The Digital Edge: Solving Critical Digital Business Challenges Through Interconnection
sponsored by Equinix
WHITE PAPER: This paper describes new collaboration and business models, and explains how a new kind of architecture strategy empowers businesses to react in real time, adapt quickly to change, and leverage digital ecosystems to create new value and growth.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

Equinix

On-Demand Hybrid Cloud IT Platform Provides Self-Service for Developers and App Users
sponsored by Juniper Networks, Inc.
RESOURCE: Discover how to autonomously deliver on-demand hybrid clouds that scale in real-time with a cloud service optimization platform. Read on to safely enable hybrid IT with software that's compatible with cloud-native apps powered by Docker and Kubernetes, and has adapters built for public clouds like AWS, GCP, and Microsoft Azure.
Posted: 15 Jun 2017 | Published: 15 Jun 2017

Juniper Networks, Inc.

4 Ways to Introduce Enterprise Service Management to Your Organization
sponsored by Cherwell
RESOURCE: Read on to learn four ways to implement enterprise service management that will empower your business employees and free up your IT employees to focus on more meaningful tasks.
Posted: 14 Jun 2017 | Published: 22 Jan 2017

Cherwell

Transform IT with Codeless Configuration
sponsored by Cherwell
WHITE PAPER: In order to keep up with rapid market fluctuations, IT has been looking for non-labor-intensive tools to help with software changes. This white paper explores how codeless software solutions are favorable to those that require customization with a focus on future-proofing, reduced administration overhead, and increased flexibility.
Posted: 14 Jun 2017 | Published: 31 Dec 2015

Cherwell

3 Ways Your Service Desk Can Increase Business Trust with Agile
sponsored by Cherwell
MICROSITE: Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
Posted: 13 Jun 2017 | Published: 17 Oct 2016

Cherwell

World Bank Group Case Study
sponsored by Nlyte Software
CASE STUDY: Read this case study to learn how World Bank, a leading finance institution, was able to find the answers to questions regarding capacity planning, workflow integration, asset management, power costs and real-time temperature that had been considered "almost impossible to answer" with a single DCIM tool.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Nlyte Software

Gartner's Take on Enterprise Service Management Is Right, But for the Wrong Reasons
sponsored by Cherwell
WHITE PAPER: "In 2019, more than two-thirds of organizations that purchased an ITSM tool in 2015 or 2016 for purposes beyond IT will be using [the tool] for the IT service desk only," according to Jarod Greene of Cherwell Software. Vendors are trying to position ITSM tools as general purpose workflow solutions, but is that really the case?
Posted: 12 Jun 2017 | Published: 12 Jan 2016

Cherwell

Getting Started With Data Center Infrastructure Management
sponsored by Nlyte Software
WHITE PAPER: Here is your guide to getting started with DCIM without getting lost in a total data center overhaul. Inside, you will find step-by-step instructions on how to prepare for and implement a DCIM tool, and set key goals in terms of capabilities, timing, investment and business value along the way.
Posted: 12 Jun 2017 | Published: 28 Feb 2017

Nlyte Software

Benelux Salary Survey 2016/2017
sponsored by ComputerWeekly.com
EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.
Posted: 08 Jun 2017 | Published: 08 Jun 2017

ComputerWeekly.com

What Does the Future Hold for ITSM
sponsored by Cherwell
MICROSITE: Is your digital transformation effort going to fail? Do you have a strategy in place to help your initiative evolve to incorporate IT service management best practices? Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 07 Jun 2017

Cherwell

5 Focus Areas for Evolving Your ITSM Strategy to Drive Business Growth
sponsored by Cherwell
RESOURCE: Digital transformation is something that your organization is going to have to deal with if it hasn't already. There's no way to avoid it and stay competitive in today's marketplace. Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 31 Dec 2015

Cherwell

Make the Move to Modern, Agile IT Service Delivery
sponsored by Cherwell
PRODUCT OVERVIEW: Discover a service management vendor that provides a powerful and flexible IT service management platform for service desk teams that need to move fast and can't afford to be constrained by technology.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

Cherwell

7 Habits of Highly Effective MSPs
sponsored by Datto, Inc.
EBOOK: IT Channel businesses are on the rise, and you can foster even more growth by clicking inside this e-book and learning the 7 habits of highly effective MSPs.
Posted: 02 Jun 2017 | Published: 02 Jun 2017

Datto, Inc.

Solving Fundamental Data Quality Challenges
sponsored by BDNA
WHITE PAPER: Data quality is one of the most important requirements for IT asset management (ITAM) and IT service management (ITSM). Find out what you need to do in the rationalization, refresh, security, automation and planning steps to improve your data quality, and your overall quality of life.
Posted: 01 Jun 2017 | Published: 31 May 2017

BDNA

Focus: Enterprise digital transformation
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.
Posted: 30 May 2017 | Published: 30 May 2017

ComputerWeekly.com

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Empowering Your IT Services Firm For Excellence Amid Change
sponsored by NetSuite
WHITE PAPER: IT service businesses are a huge part of the economy, and with hybrid business models, almost every company is now a service company. Inside, learn how NetSuite can help IT service companies simplify operations, ensure compliance, improve enterprise-wide visibility, and more.
Posted: 22 May 2017 | Published: 22 May 2017

NetSuite

It's ITIL and DevOps, not ITIL or DevOps
sponsored by Cherwell
EGUIDE: This e-guide covers where most IT organizations go wrong with their ITSM approach. Learn how to keep your employees from working around IT to crash your DevOps and ITIL combination before it takes off.
Posted: 19 May 2017 | Published: 15 May 2017

Cherwell

Putting the Ops in DevOps
sponsored by Cherwell
EGUIDE: Production IT takes up just as much namespace as the development side of DevOps, but is often left out of the actual movement. This e-guide covers what it takes for your organization to incorporate your production IT team into your DevOps operations and discover why it has been ignored for so long.
Posted: 19 May 2017 | Published: 16 May 2017

Cherwell

Seven Best Practices for Operating Docker Containers
sponsored by Diamanti
RESOURCE: Download this resource to access 7 exclusive best practices for operating Docker containers. By reading on, you'll learn how to achieve TCO reduction from each of these practices, which ensures you get the most out of your container apps and takes guess work out of workload placement and infrastructure tuning.
Posted: 23 Jun 2017 | Published: 23 Jun 2017

Diamanti

Converged vs. Hyper-Converged: What Does Your Data Center Need?
sponsored by HPE and Intel® Corporate
EGUIDE: The goal of converged architecture is to alleviate pressure on overworked data centers, but it all goes to waste if you don't have the right system to compliment your existing IT investments. This e-guide covers the basics of converged and hyper-converged architectures, with pros, cons, and hypervisor flexibility detailed. Download to learn more.
Posted: 24 May 2017 | Published: 24 May 2017

HPE and Intel® Corporate
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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