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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Increase Service Visibility
sponsored by ServiceNow
EBOOK: This ebook can help you discover if you have limited service visibility, see what a service visibility framework looks like, and adopt best practices to move from a piecemeal, manual approach to comprehensive, automated service reporting.
Posted: 07 Aug 2017 | Published: 31 Aug 2016

ServiceNow

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the rootcause of service issues. No more war room finger pointing, just rock-solid service availability.
Posted: 07 Aug 2017 | Published: 30 Nov 2016

ServiceNow

Time Warner Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY: Learn how Time Warner combined IT operations management and IT service management on a single platform, to dramatically improve the quality of their shared infrastructure services. Download the case study.
Posted: 07 Aug 2017 | Published: 17 Nov 2016

ServiceNow

5 Counterintuitive Mistakes Companies Make When Going Digital
sponsored by Box
EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Box

IT leadership best practices for CIOs, CTOs and CDOs in the Middle East
sponsored by ComputerWeekly.com
EGUIDE: Read why blockchain is gathering pace in the Middle East, with the United Arab Emirates leading the way and find out how SAP is giving young people and entrepreneurs in the Middle East with the IT skills required to support the regions digital transformation.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com

IT leadership best practices for CIOs, CTOs and CDOs in the Nordics
sponsored by ComputerWeekly.com
EGUIDE: Find out how Norwegian bakery chain Baker Brun is doing things in a smarter way through the collection of data, that helps it make sound business decisions, through a mobile app rather than pen and paper.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com

IT leadership best practices for CIOs, CTOs and CDOs in Benelux
sponsored by ComputerWeekly.com
EGUIDE: After 17 years Dutch university TU Delft realized its learning management system, was no longer up to scratch it decided in the light of trends such as digital examination. Read about the project to replace one of its core legacy systems here.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com

5th edition of the latest trends and insights for CIOs, CTOs and CDOs.
sponsored by ComputerWeekly.com
EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress.
Posted: 29 Jun 2017 | Published: 29 Jun 2017

ComputerWeekly.com

Leverage The Digital Edge: Solving Critical Digital Business Challenges Through Interconnection
sponsored by Equinix
WHITE PAPER: This paper describes new collaboration and business models, and explains how a new kind of architecture strategy empowers businesses to react in real time, adapt quickly to change, and leverage digital ecosystems to create new value and growth.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

Equinix

World Bank Group Case Study
sponsored by Nlyte Software
CASE STUDY: Read this case study to learn how World Bank, a leading finance institution, was able to find the answers to questions regarding capacity planning, workflow integration, asset management, power costs and real-time temperature that had been considered "almost impossible to answer" with a single DCIM tool.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Nlyte Software

Getting Started With Data Center Infrastructure Management
sponsored by Nlyte Software
WHITE PAPER: Here is your guide to getting started with DCIM without getting lost in a total data center overhaul. Inside, you will find step-by-step instructions on how to prepare for and implement a DCIM tool, and set key goals in terms of capabilities, timing, investment and business value along the way.
Posted: 12 Jun 2017 | Published: 28 Feb 2017

Nlyte Software

Key Ingredients for a Modern Virtualization Platform
sponsored by VMware
WHITE PAPER: Confront the challenges of the cloud-driven economy with this resource, in which you will discover 9 ways modern virtualization platforms rise to meet its demanding expectations. Read on to evaluate your virtualization investment with the capabilities outlined inside.
Posted: 12 Jun 2017 | Published: 31 Dec 2016

VMware

Benelux Salary Survey 2016/2017
sponsored by ComputerWeekly.com
EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180.
Posted: 08 Jun 2017 | Published: 08 Jun 2017

ComputerWeekly.com

Solving Fundamental Data Quality Challenges
sponsored by BDNA
WHITE PAPER: Data quality is one of the most important requirements for IT asset management (ITAM) and IT service management (ITSM). Find out what you need to do in the rationalization, refresh, security, automation and planning steps to improve your data quality, and your overall quality of life.
Posted: 01 Jun 2017 | Published: 31 May 2017

BDNA

Focus: Enterprise digital transformation
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.
Posted: 30 May 2017 | Published: 30 May 2017

ComputerWeekly.com

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Empowering Your IT Services Firm For Excellence Amid Change
sponsored by NetSuite
WHITE PAPER: IT service businesses are a huge part of the economy, and with hybrid business models, almost every company is now a service company. Inside, learn how NetSuite can help IT service companies simplify operations, ensure compliance, improve enterprise-wide visibility, and more.
Posted: 22 May 2017 | Published: 22 May 2017

NetSuite

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Business Critical Applications on VxRail
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL Server, and more.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®

Seven Best Practices for Operating Docker Containers
sponsored by Diamanti
RESOURCE: Download this resource to access 7 exclusive best practices for operating Docker containers. By reading on, you'll learn how to achieve TCO reduction from each of these practices, which ensures you get the most out of your container apps and takes guess work out of workload placement and infrastructure tuning.
Posted: 23 Jun 2017 | Published: 23 Jun 2017

Diamanti

Converged vs. Hyper-Converged: What Does Your Data Center Need?
sponsored by HPE and Intel® Corporate
EGUIDE: The goal of converged architecture is to alleviate pressure on overworked data centers, but it all goes to waste if you don't have the right system to compliment your existing IT investments. This e-guide covers the basics of converged and hyper-converged architectures, with pros, cons, and hypervisor flexibility detailed. Download to learn more.
Posted: 24 May 2017 | Published: 24 May 2017

HPE and Intel® Corporate

It's ITIL and DevOps, not ITIL or DevOps
sponsored by Cherwell
EGUIDE: This e-guide covers where most IT organizations go wrong with their ITSM approach. Learn how to keep your employees from working around IT to crash your DevOps and ITIL combination before it takes off.
Posted: 19 May 2017 | Published: 15 May 2017

Cherwell

Putting the Ops in DevOps
sponsored by Cherwell
EGUIDE: Production IT takes up just as much namespace as the development side of DevOps, but is often left out of the actual movement. This e-guide covers what it takes for your organization to incorporate your production IT team into your DevOps operations and discover why it has been ignored for so long.
Posted: 19 May 2017 | Published: 16 May 2017

Cherwell

Revive Failed ITSM Projects and Strengthen New Ones
sponsored by Cherwell
EGUIDE: This e-guide dives into what it takes to get an ITSM implementation off the ground and what it takes to ressurect a failed project. Access now and you will also see 5 common bimodal IT myths busted.
Posted: 08 May 2017 | Published: 01 May 2017

Cherwell
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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