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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Manage Your Data Center Operations More Efficiently
sponsored by Hewlett Packard Enterprise
EGUIDE: This expert e-guide offers 10 professional tips to improve the management process of IT assets and IT support in your data center. Walk through these tips and see first-hand how they can improve upon the strategies you already have in your data center while also offering a fresh new perspective.
Posted: 28 Dec 2016 | Published: 18 Dec 2016

Hewlett Packard Enterprise

Simplify VDI and Lower Risks with Citrix Validated Solutions for Nutanix
sponsored by Citrix
ANALYST BRIEF: This informative solution brief identifies a low risk, manageable VDI solution that simplifies administration responsibilities, reduces upfront infrastructure and licensing costs, and offers a scalable deployment system in order to meet the needs of your customers.
Posted: 23 Dec 2016 | Published: 31 Dec 2014

Citrix

Accelerate Your VDI Journey
sponsored by Citrix
ANALYST BRIEF: This solution brief offers a cost effective, manageable, scalable and low risk solution for VDI deployment to help your enterprise simplify the management process while cutting down on time spent troubleshooting.
Posted: 22 Dec 2016 | Published: 01 Dec 2014

Citrix

You've Completed ITIL® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

CIO Trends #3: Benelux
sponsored by ComputerWeekly.com
EGUIDE: In this Benelux e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.
Posted: 19 Dec 2016 | Published: 19 Dec 2016

ComputerWeekly.com

CIO Trends #3: Nordics
sponsored by ComputerWeekly.com
EGUIDE: In this Nordic e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.
Posted: 19 Dec 2016 | Published: 19 Dec 2016

ComputerWeekly.com

CIO Trends #3: Middle East
sponsored by ComputerWeekly.com
EGUIDE: In this Middle East e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.
Posted: 19 Dec 2016 | Published: 19 Dec 2016

ComputerWeekly.com

Open hybrid cloud- building your path to the cloud
sponsored by Global Knowledge
ANALYST BRIEF: This white paper offers an 8 step guide to building your path to cloud adoption. Access now to see how this solution Allows your enterprise launch new applications using agile software methods, cloud-based platforms, and containers.
Posted: 13 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

How Organizations are Accelerating IT Services Delivery with Cloud Management
sponsored by VMware
EBOOK: Discover in this series of case studies how to accelerate the delivery of infrastructure, services, and apps with unified IT management for multi-cloud environments. Read on to discover a platform purpose-built for managing a software-defined data center, and which delivers the agility cloud promises.
Posted: 13 Dec 2016 | Published: 13 Dec 2016

VMware

I.T. MODERNIZATION: ORCHESTRATION AND AUTOMATION SOLUTIONS
sponsored by Red Hat
ANALYST BRIEF: This solution brief offers information about an efficient hardware and software based processor that can offer interoperable infrastructure components well suited for the design, development, and deployment of new products and services.
Posted: 12 Dec 2016 | Published: 02 Jun 2016

Red Hat

Frictionless IT Management Disrupts the Status Quo
sponsored by Red Hat
WHITE PAPER: This white paper discusses the role that open source cloud management, automation, and orchestration solutions play in disrupting traditional enterprise IT management approaches, as well as how important it is to acquire tools that can be shared across DevOps teams.
Posted: 12 Dec 2016 | Published: 01 Feb 2016

Red Hat

Hyperconverged Infrastructure: Don't Be Taken for a Ride!
sponsored by Hewlett Packard Enterprise
VIDEO: This video offers a hyper-converged solution that allows you to standardize on simplicity, provision on VM easily, add capacity quickly and affordably. See how this solution is accessible and manageable on a device that you are familiar with, wherever that may be.
Posted: 07 Dec 2016 | Premiered: 01 Nov 2016

Hewlett Packard Enterprise

Deploying Remote and Branch Offices with Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
VIDEO: This video introduces a solution that introduces a better way to manage, maintain and streamline your complex remote environment in order to meet the remote and branch office demands while adding simplicity and flexibility to your IT support systems.
Posted: 07 Dec 2016 | Premiered: 01 Nov 2016

Hewlett Packard Enterprise

A Guide to Choosing the Right Technology for Your Team and Getting Buy-In from IT
sponsored by Dell, Inc. & Intel®
WHITE PAPER: How do you ensure that everyone in your organization has the right equipment to deliver what's best for the organization? Download this instructive guide to learn to choose the right technology for your team, be servicing their device demands and accommodating the methods in which they work.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell, Inc. & Intel®

Spotlight on On-the-Go Professionals and How IT Adapts to Them
sponsored by Dell, Inc. & Intel®
WHITE PAPER: Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell, Inc. & Intel®

Five Things IT Pros Should Know About Hyper-Convergence
sponsored by Hewlett Packard Enterprise
RESOURCE: In this infographic, you'll uncover the top 5 things you need to know about hyper-converged infrastructure. Access now to learn the answers to some of your biggest questions, including HCI's benefits, use cases, top features you should look for in a solution, and more.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Hewlett Packard Enterprise

Cloud Automation: A System Administrator's Guide
sponsored by Embotics
WHITE PAPER: This eBook discusses some of the most pressing concerns for system administrators whose organizations are moving towards adopting a self-service private, public or hybrid cloud computing model. It also addresses some of the main challenges these IT professionals are facing
Posted: 05 Dec 2016 | Published: 01 Nov 2016

Embotics

Corridor Warrior: How IT Empowers the Future-Ready Workforce
sponsored by Dell, Inc. & Intel®
WHITE PAPER: Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Dell, Inc. & Intel®

Rising IT Complexity Makes Remote Support Essential in Europe
sponsored by LogMeIn, Inc.
WHITE PAPER: Growing end-user expectations and the increasingly complex IT landscape are creating new challenges and pushing IT support operations to adapt. This white paper analyses a solution that functions quickly and reliably, helping to reduce the time spent resolving individual support tickets by giving support staff ability to prepare support request.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

LogMeIn, Inc.

Application Security and DevOps: What Is the True State of Security in DevOps?
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper sums up some of the best practices for secure application deployment and offers informational tips on how to integrate between application security and DevOps teams. It also highlights multiple gaps that still exist between the opportunity to have security as a natural part of DevOps and the reality of current implementations.
Posted: 23 Nov 2016 | Published: 01 Oct 2016

Hewlett Packard Enterprise

It's Time for DevOps and IT Ops to Work Together and Manage the New Integrated Data Center Trend
sponsored by ServiceNow
EGUIDE: This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.
Posted: 08 Nov 2016 | Published: 24 Oct 2016

ServiceNow

Technology-driven business strategy vs. busines-driven technology strategy
sponsored by BDNA
WEBCAST: This informative webcast sheds some light not only on the difference between business-driven technology strategies versus technology-driven business strategies but when it is ideal to use them. It also stresses the importance of ITAM, and how ITAM paired with the IT team in your enterprise can prove to be a powerful combination.
Posted: 04 Nov 2016 | Premiered: Jul 27, 2016

BDNA

Gaining Support for ITAM: Improve IT Operations Through Data Curation
sponsored by BDNA
VIDEO: Tune into this webinar to learn how to enforce enterprise-wide data consistency and improve IT operations with robust ITAM that transforms multi-source data into actionable business insight.
Posted: 03 Nov 2016 | Premiered: 31 Jul 2016

BDNA

Gain Radical IT Simplicity Using Infrastructure Automation
sponsored by NetApp
DATA SHEET: Discover a converged automation tool that boosts business agility by accelerating configuration of all infrastructure components for simplified deployment. Learn about an infrastructure that has the flexibility to scale the data center in any dimension and offers quicker desktop virtualization.
Posted: 03 Nov 2016 | Published: 03 Nov 2016

NetApp

Deploy IT Asset Management Program in 30 Days
sponsored by BDNA
WEBCAST: This informational webcast talks about how you can establish an ITAM program, some of the steps in the process, the benefits of being prepared for an audit, and how to accomplish the deployment of this program quickly, but not disrupt your organization while doing so.
Posted: 02 Nov 2016 | Premiered: Mar 28, 2016

BDNA
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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