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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
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Evaluating RMM Solutions Three key criteria for growth-oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This guide gives you three criteria to consider when choosing the RMM solution that's best for your business.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Managed Services Platform For Better IT Service
sponsored by Solarwinds N-able
WHITE PAPER: In this white paper, discover a tool that can help your MSP organization to provide automated monitoring and management, quicker customer service, and more.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

An All-In-One Solution For Better Monitoring, Management And Support
sponsored by Solarwinds N-able
WHITE PAPER: This white paper describes how your IT services  business can provide reliable support, automated maintenance and more with the right tools and software.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able

Security Services: Beyond Malware and Antivirus
sponsored by AVG Technologies
WHITE PAPER: This white paper can help your MSP deliver effective and reliable security services in the modern threat landscape.
Posted: 14 May 2015 | Published: 14 May 2015

AVG Technologies

Identity as a Service (IDaaS) Promising New Opportunity for MSPs
sponsored by AVG Technologies
WHITE PAPER: This white paper explains exactly what Identity-as-a-Service is and how it can help you keep your MSP profitable in today's changing IT environment.
Posted: 13 May 2015 | Published: 13 May 2015

AVG Technologies

Avoiding the Pitfalls when Transitioning into Managed Services
sponsored by AVG Technologies
WHITE PAPER: This white paper can help you navigate that complexity of transitioning to managed services and avoid the pitfalls some businesses face when doing so.
Posted: 12 May 2015 | Published: 12 May 2015

AVG Technologies

How to Build an Always-On Infrastructure
sponsored by Hitachi Data Systems and Brocade
WHITE PAPER: To gain a competitive advantage, organizations need an always-on infrastructure that is future proof, reliable, adaptable and responsive to change. Access the following white paper to uncover how to do so by adhering to the 9 steps for building an always-on framework. Read on to learn more.
Posted: 11 May 2015 | Published: 11 May 2015

Hitachi Data Systems and Brocade

Become an MSP or Be Prepared to Compete with One
sponsored by AVG Technologies
WHITE PAPER: The comprehensiveness of an MSP is a major benefit to small and midsize businesses, and your clients are beginning to realize this. Read this exclusive white paper to discover how you can advance your business model to adopt MSP practices and retain your customers.
Posted: 08 May 2015 | Published: 08 May 2015

AVG Technologies

Is Your ITAM Practice Aligned with Your ITSM Processes?
sponsored by Unisys
WHITE PAPER: In this white paper, discover an ITAM solution that plays a key role in improving the ITSM process.
Posted: 06 May 2015 | Published: 01 Mar 2014

Unisys

ITSM—Not By the Book
sponsored by Unisys
WHITE PAPER: This white paper provides five steps organizations can take in developing their ITSM implementation plans to meet their goal of reaching true Applied Service Management..
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014

Unisys

Service Management Advisory Practice
sponsored by Unisys
WHITE PAPER: This white paper reveals how to tackle ITSM in the most efficient manner for your business.
Posted: 06 May 2015 | Published: 30 Sep 2014

Unisys

The Forrester Wave™: North American ITSM Implementation Services Providers,Q2 2014
sponsored by Unisys
WHITE PAPER: View this informative report, issued by Forrester, that helps firms select the most appropriate ITSM implementation services provider.
Posted: 06 May 2015 | Published: 30 Jun 2014

Unisys

New Methods to Improve your IT Service Management
sponsored by Unisys
WHITE PAPER: Read this white paper to learn how to improve your business processes and gain efficiency by addressing serveral questions regarding your ITSM practices.
Posted: 05 May 2015 | Published: 05 May 2015

Unisys

The CIO Paradox: Delivering Better Services to the Enterprise
sponsored by Unisys
WHITE PAPER: This exclusive whitepaper explains how IT can become a business services provider to the enterprise using multi-sourced business services platforms that provide the business with immediate, personalized access to services required for effective performance. Read on to learn more.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys

Industrialising Service Management:The Power of Information, Technology, Service and Management
sponsored by Unisys
WHITE PAPER: Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organization stands in terms of IT management.
Posted: 28 Apr 2015 | Published: 28 Apr 2015

Hewlett-Packard Company

2015 Report: Profiling Infrastructure Leaders
sponsored by Hewlett-Packard Company
WHITE PAPER: This report, based on findings from a December 2014 through January 2015 survey, examines who can be considered the leaders, mainstream players and laggards in modern digital asset management by taking a close look at the most successful (and least successful) management practices. Learn where today's organizations stand.
Posted: 27 Apr 2015 | Published: 27 Apr 2015

Hewlett-Packard Company

Renegade IT services and how to manage them
sponsored by SearchCIO.com
VIRTUAL ENVIRONMENT: IT service delivery is built on a request/fulfillment model, but what about services that are not being routed through traditional IT channels, or though IT at all? This classroom feature will look at how CIOs are adapting ITSM to cover non-sanctioned services.
Posted: 06 Apr 2015 | Premiered: 25 Mar 2015

SearchCIO.com

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

License Management Using Unified Asset and Service Management
sponsored by Global Knowledge
WHITE PAPER: Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.
Posted: 29 Mar 2015 | Published: 31 Dec 2014

Global Knowledge

Report Your Way To A Better Customer Relationship
sponsored by Solarwinds N-able
EBOOK: This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
Posted: 24 Mar 2015 | Published: 20 Feb 2015

Solarwinds N-able

Managed Services Pricing Guide (USD)
sponsored by Solarwinds N-able
WHITE PAPER: This white paper reviews the managed service provider market and provides specific pricing structures so that you can start to build monthly recurring revenue. Read more to learn how you can make the transition to a more stable service structure.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

Solarwinds N-able

What Can Cloud Computing Do For Your Organization?
sponsored by SimpliVity
WHITE PAPER: The following white paper explores how cloud computing transforms IT organizations into IT-as-a-Service organizations allowing for innovation, agility, cost economics, and increased time to market. Read now to learn how else this technology can benefit your organization.
Posted: 11 Mar 2015 | Published: 11 Mar 2015

SimpliVity

How to Reap the Benefits of a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE: This eguide explains how to remain business-aligned, operationally controlled and cost-effective with an evolving ITSM.
Posted: 29 Mar 2015 | Published: 29 Mar 2015

ServiceNow
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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