IT Service Management White Papers ( ITSM ) Software Downloads, Definition and Webcasts

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May 21, 2013

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IT Service Management
ALSO CALLED: ITSM DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure … Definition continues below.
IT Service Management Reports
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Enterprise Services for Cloud Computing sponsored by Hewlett-Packard Limited WHITE PAPER: Enterprise cloud services are the answer to transforming IT environments to overcome top business challenges and achieve organizational success. Access this resource to discover easy-to-use, flexible, and accessible cloud tools that can move your organization forward to meet mission success. Posted: 10 Aug 2012 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Management Services \| IT Service Management

How Virtualization and Cloud Computing Move SMBs Forward sponsored by VMware, Inc. WHITE PAPER: This white paper explores the opportunities for small and medium-size businesses to break through perceived technology barriers and achieve greater business success through virtualizations. Posted: 08 Aug 2012 \| Published: 29 Jun 2012 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Small Businesses

Top ten reasons to automate your IT processes sponsored by Hewlett-Packard Limited WHITE PAPER: As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs. Posted: 03 Aug 2012 \| Published: 03 Aug 2012 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Management \| Data Management Software \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| Knowledge Management

Enterprise Services for Cloud Computing. Flexibly support your hybrid delivery environment sponsored by Hewlett-Packard Limited WHITE PAPER: This white paper introduces a new stack of services designed to help you embrace cloud computing. Discover the benefits they can offer your business and learn how they can drive innovation. Posted: 10 Jul 2012 \| Published: 10 Jul 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Hybrid clouds \| IT Infrastructure \| IT Management \| IT Service Management

Get value sooner. HP Enterprise Cloud Services for SAP Applications sponsored by Hewlett-Packard Limited WHITE PAPER: Read this white paper to learn about new virtual private cloud services that can help you meet the pressing demands of your end-users without overstretching your budget. Posted: 06 Jul 2012 \| Published: 06 Jul 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| IT Service Management \| IT Services \| Private Cloud \| Private cloud computing

TeradiciAPEX™2800: Addressing the next VDI bottleneck sponsored by Teradici Corporation WHITE PAPER: Read this white paper to learn about an advanced solution that can mitigate the IT management challenges that virtual desktop infrastructure (VDI) can introduce. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Desktop Virtualization \| IT Infrastructure \| IT Management \| IT Service Management \| VDI \| Virtual Desktop Infrastructure \| Virtual Machine

Applications Transformation to Cloud sponsored by Hewlett-Packard Limited WEBCAST: Watch this webcast to explore the benefits of moving your enterprise applications to a cloud environment and review key steps to take to ensure a successful transition. Posted: 29 Jun 2012 \| Premiered: Jun 29, 2012 TOPICS: Application Deployment \| Application Life-Cycle Management \| Applications Management \| Cloud Computing \| Cloud Management \| IT Infrastructure \| IT Service Management

ROI Case Study: Quest Foglight at Imperial College London sponsored by ComputerWeekly.com ANALYST REPORT: Imperial College London deployed Quest Foglight to manage the performance of its applications, databases, and services and reduce system downtime. Nucleus Reseach evaluates the ROI of the project. Posted: 27 Jun 2012 \| Published: 27 Jun 2012 TOPICS: Help Desk Management \| IT Service Centers \| IT Service Management \| IT Services

Gaining Efficiency and Business Value through Better Management of your IT Infrastructure sponsored by IBM WHITE PAPER: This white paper takes a closer look at the processes involved in IT infrastructure management. Get advice to help you select the right tools for the job, maintain server software and firmware, and more. Posted: 31 Jul 2012 \| Published: 01 Aug 2011 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

Cloud Service Automation sponsored by Hewlett-Packard Company WEBCAST: Check out this webcast to discover industry-leading private, public, and hybrid cloud services providing advanced provisioning and management of applications and infrastructure, a highly flexible architecture with advanced workload optimization and metering, service assurance, application lifecycle management, security, and compliance. Posted: 27 Jul 2012 \| Premiered: Jul 19, 2012 TOPICS: Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Infrastructure \| IT Outsourcing Services \| IT Service Management \| Public cloud computing

Reduce the Cost and Complexity of Multi-sourced IT Environments sponsored by Hewlett-Packard Company WEBCAST: Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. Posted: 27 Jul 2012 \| Premiered: May 9, 2012 TOPICS: Application Performance Management \| Cloud Computing \| Cloud Management \| Hybrid clouds \| IT Governance \| IT Management \| IT Service Management \| Public cloud computing \| SLA \| SLA Management Services \| Software as a Service

Linux Management with Red Hat Network Satellite Server : Measuring Business Impact and ROI sponsored by Red Hat and HP WHITE PAPER: Read this white paper to learn about a new network satellite server that can help you simplify and improve Linux management while reducing costs. Posted: 18 Jul 2012 \| Published: 18 Jul 2012 TOPICS: Applications Management \| Database Management \| IT Management \| IT Service Management \| Linux \| Linux Desktop Environment \| Linux Server Hardware \| Server Hardware

Business service management 101: Manage IT with a business focus sponsored by IBM WHITE PAPER: Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate. Posted: 17 Jul 2012 \| Published: 31 Jan 2012 TOPICS: Cloud Storage Strategy \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| IT Asset Management \| IT Asset Management Software \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management

Riding the Cloud To Improve Your Top- and Bottom-Line Economics sponsored by Cisco Systems, Inc. WHITE PAPER: Review this white paper for tips on selecting - and planning - the right cloud strategy for your organization so you can enjoy all the benefits the cloud has to offer. Posted: 13 Jul 2012 \| Published: 30 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Asset Management \| IT Best Practices \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Keeping Service Desk Simple sponsored by Nimsoft, Inc. WEBCAST: Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems. Posted: 11 Jul 2012 \| Premiered: Jul 1, 2012 TOPICS: IT Best Practices \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Systems \| Service Process Optimization Software

Delivering an Integrated Infrastructure for the Cloud sponsored by HP & Intel® WHITE PAPER: Read this white paper to learn how your organization can move beyond the traditional product-centric approach to a service-centric private/hybrid cloud model that can significantly simplify your IT infrastructure, reducing operating costs and management burden, as well as improving your ability to respond to evolving organizational demands. Posted: 11 Jul 2012 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Best Practices for Migrating to a New Service Desk Platform sponsored by Nimsoft, Inc. WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| ITIL

A FIRST LOOK AT ORACLE BPM SUITE 11G sponsored by Oracle Corporation WHITE PAPER: Read this white paper to explore the advanced features and capabilities offered in Oracle's BPM Suite 11g and discover the advantages it can offer your organization. Posted: 03 Jul 2012 \| Published: 25 Jun 2012 TOPICS: Business Process Automation \| Business Process Management \| Business Process Modeling \| Business Processes \| IT Management \| IT Service Management \| SOA

Developing an effective resiliency capability within a cloud design sponsored by IBM WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider. Posted: 27 Jun 2012 \| Published: 31 Aug 2011 TOPICS: Business Continuity Planning \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

Make Group Policies Do More and Reach Further sponsored by Quest Software, now a part of Dell WHITE PAPER: This white paper introduces the latest desktop management platform that can help expand the benefits of Group Policy and overcome its various deficiencies. Explore the advantages it can provide and review the advanced features it offers. Posted: 25 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Configuration Management \| Desktop Management \| Desktop Virtualization \| Group Policy \| IT Service Management \| Virtual Desktop Infrastructure \| Virtual Machine

Empowering business mobility through virtualization sponsored by Citrix WHITE PAPER: Desktop and application virtualization can help you embrace workshifting, consumerization, Bring Your Own Device (BYOD) and other mobile initiatives without sacrificing security. This white paper explores the factors of a successful mobility project and explains how you can craft comprehensive BYOD policies. Posted: 22 Jun 2012 \| Published: 22 Jun 2012 TOPICS: Applications Management \| Desktop Applications Management \| Desktop Virtualization \| IT Infrastructure \| IT Service Management \| Mobile Device Management \| Remote Access Security

Riding the Cloud To Improve Your Top- and Bottom- Line Economics sponsored by Cisco Systems, Inc. WHITE PAPER: Read this white paper to explore insights that can help you better understand what the cloud is and what it can offer your business. Discover essential tips and tricks that can ensure a smooth and successful cloud adoption. Posted: 18 Jun 2012 \| Published: 18 Jun 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management

Cisco Cloud Intelligent Network: Connect the World of Many Clouds sponsored by Cisco Systems, Inc. WHITE PAPER: This white paper explores a new cloud architecture that delivers the advanced capabilities and features your environment requires. Discover the important role the network plays in the success of cloud service delivery and learn how to enhance your users' cloud experiences. Posted: 18 Jun 2012 \| Published: 07 Jun 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Intelligent Networks \| IT Infrastructure \| IT Service Management \| Network Architectures

Part the Clouds: Take next steps on the Journey sponsored by Dell, Inc. WHITE PAPER: Discover the three critical steps to a successful cloud implementation in this concise white paper. Find out what questions to ask at each stage of the process to make the most informed decisions. Posted: 18 Jun 2012 \| Published: 31 May 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Service Management \| Private Cloud

Cloud: What an Enterprise Must Know sponsored by Cisco Systems, Inc. WHITE PAPER: This white paper discusses essential tools and strategies to leverage when making plans for cloud migration. Learn what the cloud really is, what it can offer your organization and key questions to consider before going forward with deployment plans. Posted: 13 Jun 2012 \| Published: 13 Jun 2012 TOPICS: Applications Management \| Cloud Computing \| Cloud CRM \| Cloud Management \| IT Infrastructure \| IT Management \| IT Service Management

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IT SERVICE MANAGEMENT DEFINITION (continued): … Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer …
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