Buying and Selling Online

WHITE PAPER: This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.

Posted: 20 Sep 2011 | Published: 20 Sep 2011

PRESENTATION TRANSCRIPT: Eucalyptus co-founder & CTO Rich Wolski discusses "Services as an Infrastructure" as a way in which enterprises can architect production cloud computing environments. Explore deployment strategies based on user experiences with private clouds in various enterprise settings and learn about likely future technological developments.

Posted: 12 Jan 2012 | Published: 12 Jan 2012

ESSENTIAL GUIDE: This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

WEBCAST: Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

Posted: 19 Dec 2011 | Premiered: 19 Dec 2011

EZINE: In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now.

Posted: 14 Nov 2011 | Published: 14 Nov 2011

WHITE PAPER: This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

Posted: 16 Jan 2012 | Published: 16 Jan 2012

WHITE PAPER: This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.

Posted: 07 Oct 2011 | Published: 07 Oct 2011

WHITE PAPER: E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.

Posted: 26 Apr 2011 | Published: 26 Apr 2011

ANALYST BRIEF: In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).

Posted: 17 Nov 2011 | Published: 17 Nov 2011