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Performance Ratings

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Performance Ratings White Papers (View All Report Types)
Business Analytics: Helping You Put an Informed Foot Forward
sponsored by SAS
WHITE PAPER: What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more.
Posted: 30 Jul 2010 | Published: 30 Jul 2010


Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

The Agile CFO: Enabling the Innovation Path to Growth
sponsored by IBM Line of Business
WHITE PAPER: This paper proposed several actions financial executives can take to become agile CFOs.
Posted: 12 Jun 2008 | Published: 01 Dec 2006

IBM Line of Business

The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER: There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013


Presentation Transcript: Maximize Value from Your SAP Investment with Business Intelligence and Performance Management
sponsored by IBM Cognos
WHITE PAPER: In this presentation transcript, Mark Smith, CEO & EVP Research, Ventana Research, and Karen Kirby, SAP Market Executive of Cognos, an IBM Company, focus on SAP investment with Business Intelligence and Performance Management.
Posted: 07 Nov 2008 | Published: 07 Nov 2008

IBM Cognos

Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014

Autotask Corporation

Optimizing the Virtual Environment
sponsored by uptime software inc.
WHITE PAPER: In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.
Posted: 29 Sep 2010 | Published: 29 Sep 2010

uptime software inc.

Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions
sponsored by Emerson Network Power
WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.
Posted: 07 Jul 2009 | Published: 07 Jul 2009

Emerson Network Power

Building a Tangible ROI for Data Quality
sponsored by Harte-Hanks Trillium Software
WHITE PAPER: This white paper covers common issues and recommendations on building a business case for data quality initiatives.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Harte-Hanks Trillium Software

The Green Data Center: Energy-efficient Computing in the 21st Century: Chapter 1, 2008 Update
sponsored by Rackable Systems
WHITE PAPER: This green data center e-book serves as an all-in-one guide to lead you through the process of creating an energy-efficient data center.
Posted: 31 Oct 2008 | Published: 31 Oct 2008

Rackable Systems
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