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Performance Ratings

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Performance Ratings Reports
IT Analytics: Optimize IT Delivery, Accelerate Innovation
sponsored by IBM
WHITE PAPER: This white paper presents strategies that offer aid to IT leaders facing the challenges of new technologies. Access now and learn how analytics can help streamline IT management - yes, even in cloud computing environments.
Posted: 08 Sep 2015 | Published: 31 Dec 2014


Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist
sponsored by
EGUIDE: Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.
Posted: 07 Dec 2012 | Published: 07 Dec 2012

Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

Site and Commerce Search: Driving ROI through Vendor Selection, Proper Implementation, and Active Measurement
sponsored by WebSideStory
WHITE PAPER: In this white paper, independent analyst JupiterResearch examines how site search drives positive ROI and tells you which vendors are providing market-leading customer facing search applications.
Posted: 25 Jul 2005 | Published: 01 Jul 2005


Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014

Autotask Corporation

The CIO Profession: Leaders of Change, Drivers of Innovation
sponsored by IBM
WHITE PAPER: CIOs are emerging as leaders of innovation and bringing those ideas to the table, putting their end-to-end knowledge of the business to use in thinking through new technology-based opportunities.
Posted: 11 Feb 2009 | Published: 10 Feb 2009


Roadmap for Effective Performance Monitoring at a Reduced Cost
sponsored by Neustar®
WHITE PAPER: This document provides a roadmap for web delivery teams to reduce operational expenditures, and shows how to improve the effectiveness of critical information required for decision-making for Internet services.
Posted: 11 Feb 2010 | Published: 11 Feb 2010


The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER: There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013


Agile Release Planning and Monitoring
sponsored by CollabNet
WEBCAST: Attend this fast-paced presentation and hear from Dan Rawsthorne, as he introduces Agile Release Planning, which is actually the development of a release strategy that must be implemented in an agile way.  Dan shows you how a Release Plan is generated, and then shows how the Release Plan is monitored and managed with metrics from sprint to sprint.
Posted: 10 May 2010 | Premiered: May 10, 2010


Stages of Transformation: The Demand-Driven Journey Begins with the End
sponsored by SAP America, Inc.
WHITE PAPER: This Report is intended to map the journey companies are making to build demand driven Value Chains. It includes a four-stage maturity model, and identifies the projects and appropriate technology components needed to transition through each stage.
Posted: 18 Sep 2008 | Published: 18 Sep 2008

SAP America, Inc.
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