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Performance Ratings

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Performance Ratings Reports
 
Benchmarking Enterprise Maturity for Social Customer Service
sponsored by Oracle Corporation
WHITE PAPER: This resource describes the challenges that impede integration of social media with the rest of your contact center and explains how to conquer them by using a social customer service maturity model as a tool to assess contact capabilities. Identify your maturity level and learn how to progress to a higher level for optimal customer satisfaction.
Posted: 22 Jan 2016 | Published: 10 Apr 2015

Oracle Corporation

Using Technologies to Increase Perfect Order Metrics
sponsored by Intermec
WHITE PAPER: Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.
Posted: 13 Aug 2008 | Published: 13 Aug 2008

Intermec

7 Requirements of Data Loss Prevention
sponsored by Symantec Corporation
WHITE PAPER: This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution.
Posted: 10 Mar 2009 | Published: 10 Mar 2009

Symantec Corporation

Site and Commerce Search: Driving ROI through Vendor Selection, Proper Implementation, and Active Measurement
sponsored by WebSideStory
WHITE PAPER: In this white paper, independent analyst JupiterResearch examines how site search drives positive ROI and tells you which vendors are providing market-leading customer facing search applications.
Posted: 25 Jul 2005 | Published: 01 Jul 2005

WebSideStory

Pentaho BI 4 - Power to the User
sponsored by Pentaho Corporation
WEBCAST: This Q&A video is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Watch to learn about the latest features including: interactive reporting, data discovery capabilities,  and new user interface.
Posted: 26 Sep 2011 | Premiered: Sep 16, 2011

Pentaho Corporation

Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010

uptime software inc.

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
CASE STUDY: BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: 25 Feb 2008 | Published: 01 Jan 2006

Parature, Inc.

Management Excellence: The Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.
Posted: 05 May 2009 | Published: 01 Sep 2008

Oracle Corporation

How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices
sponsored by Vtrenz, Inc
WEBCAST: Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices.
Posted: 20 Aug 2008 | Premiered: Aug 20, 2008

Vtrenz, Inc
 
 
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