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Performance Ratings

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Performance Ratings Reports
 
Does Your Planning & Forecasting Consider Risk? It Should.
sponsored by IBM
WHITE PAPER: Incorporating risk information into the planning process you can reduce risk and include both risk and performance metrics in your measures and incentives.This white paper explains why Risk-Adjusted Planning should be a goal for your organization. Create a culture that embraces risk management as a chance to optimize performance.
Posted: 11 Feb 2015 | Published: 13 May 2011

IBM

Five Fundamental Data Quality Practices
sponsored by Pitney Bowes Business Insight
WHITE PAPER: When developing or reengineering the enterprise architecture, implementing fundamental data quality practices can reduce the complexity of the data management framework thus reducing effort, risk, and leading to a high degree of trust in enterprise information. Read this paper to learn more about data quality practices and core data services.
Posted: 11 Jan 2010 | Published: 11 Jan 2010

Pitney Bowes Business Insight

Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE: This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

Five9

JBoss Operations Network: Measuring Business Impact and ROI
sponsored by Red Hat
WHITE PAPER: In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.
Posted: 16 Feb 2011 | Published: 16 Feb 2011

Red Hat

The Green Data Center: Energy-efficient Computing in the 21st Century: Chapter 1, 2008 Update
sponsored by Rackable Systems
WHITE PAPER: This green data center e-book serves as an all-in-one guide to lead you through the process of creating an energy-efficient data center.
Posted: 31 Oct 2008 | Published: 31 Oct 2008

Rackable Systems

Accelerate Performance in Human Resources
sponsored by SAP America, Inc.
WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: 02 Feb 2012 | Published: 27 Jan 2012

SAP America, Inc.

Improving Operations with Reports, Plans and Metrics
sponsored by IBM Cognos
WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008

IBM Cognos

Architectural Quality: Design, Development and Testing Rules
sponsored by hello2morrow, Inc.
WHITE PAPER: Read this white paper and explore essential architectural quality rules and their individual considerations. Discover a tool that enforces the most important rules automatically during development.
Posted: 29 Sep 2008 | Published: 24 Sep 2008

hello2morrow, Inc.

Contact Center Metrics and Performance Management
sponsored by Five9
EGUIDE: This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
Posted: 21 May 2014 | Published: 21 May 2014

Five9

Measuring the Business Impact of Support
sponsored by Citrix Online UK
WHITE PAPER: Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Posted: 16 Jul 2010 | Published: 16 Jul 2010

Citrix Online UK
 
 
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