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Performance Ratings Reports
 
Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

Management Excellence: The Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.
Posted: 05 May 2009 | Published: 01 Sep 2008

Oracle Corporation

The CIO Profession: Leaders of Change, Drivers of Innovation
sponsored by IBM
WHITE PAPER: CIOs are emerging as leaders of innovation and bringing those ideas to the table, putting their end-to-end knowledge of the business to use in thinking through new technology-based opportunities.
Posted: 11 Feb 2009 | Published: 10 Feb 2009

IBM

HP Executive Scorecard: Real-time insights for IT management
sponsored by Hewlett-Packard Company
VIDEO: CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.
Posted: 22 Nov 2011 | Premiered: 22 Nov 2011

Hewlett-Packard Company

Agile Release Planning and Monitoring
sponsored by CollabNet
WEBCAST: Attend this fast-paced presentation and hear from Dan Rawsthorne, as he introduces Agile Release Planning, which is actually the development of a release strategy that must be implemented in an agile way.  Dan shows you how a Release Plan is generated, and then shows how the Release Plan is monitored and managed with metrics from sprint to sprint.
Posted: 10 May 2010 | Premiered: May 10, 2010

CollabNet

Calculating Earned Business Value for an Agile Project
sponsored by CollabNet
WHITE PAPER: In this paper, CollabNet’s Dan Rawsthorne defines Earned Business Value (EBV), a new metric for Agile projects that replaces standard Earned Value Analysis (EVA) metrics. With EBV, Agile teams see a clearer picture of a project’s progress, which can be used to strategically adapt to evolving business conditions.
Posted: 14 Jul 2010 | Published: 13 Jul 2010

CollabNet

How to Spot a Failing Project
sponsored by AtTask
TECHNICAL ARTICLE: Only about one-third of all projects are complete successes. Download this paper to take a look at the early warning signs in an IT project and what you can do to make the project a success.
Posted: 18 Jun 2009 | Published: 18 Jun 2009

AtTask

CA Application Performance Management
sponsored by CA Technologies.
WEBCAST: CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal.
Posted: 13 Jun 2011 | Premiered: Jun 10, 2011, 10:00 EDT (14:00 GMT)

CA Technologies.

Practical and Flexible IT Service Management for the Real World
sponsored by Numara Software
WEBCAST: This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: 06 Jan 2009 | Premiered: Jan 6, 2009

Numara Software

Choosing the Right Management Tools for Virtual Infrastructures
sponsored by Isilon Systems
PRESENTATION TRANSCRIPT: Learn how to combat VM sprawl and other virtualization challenges with the right management tools, and develop the proper strategies to get the best possible ROI in this expert resource.
Posted: 22 Sep 2011 | Published: 22 Sep 2011

Isilon Systems
 
 
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