Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO:
Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008
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UCAS Enhances Customer Service Through Improved Application Management
sponsored by Splunk
WHITE PAPER:
UCAS, an organization responsible for managing applications to higher education institutions on behalf of universities across the UK, sifts through over 650,000 student applications every year. Find out how they tackled the hurdles of immense data volumes to increase service quality, system availability, and more.
Posted: 25 Feb 2019 | Published: 25 Feb 2019
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Build a Better Maze: How to Inspire Exploration and Discovery with Improved Media Recommendations
sponsored by SoftServe
WHITE PAPER:
Download this white paper to learn about the process of building a media recommendation engine that is capable of inspiring the viewer and delivering competitive differentiation.
Posted: 15 Feb 2019 | Published: 15 Feb 2019
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Zalando
sponsored by LogMeIn, Inc.
CASE STUDY:
In dire need of a CX improvement, Zalondo discovered a solution that allowed their customers to receive intelligent search results and recommendations that expedited their help queries—read this case study to learn which solution they chose and what other ways it was able to improve their customer experience.
Posted: 21 May 2019 | Published: 31 Dec 2018
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To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM
sponsored by ServiceNow
ANALYST REPORT:
HR leaders strive to satisfy the increasingly elevated expectations of a technically savvy workforce to create a positive perception of the HR organization and, by proxy, the employer. Download this report to find out how to provide a consumer-grade employee experience with 8 building blocks.
Posted: 03 Jun 2019 | Published: 03 Jun 2019
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Case Study: How supercomputing is transforming experimental science
sponsored by ComputerWeekly.com
EGUIDE:
NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible
Posted: 09 May 2019 | Published: 09 May 2019
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Reimagining the Employee Experience in Banking
sponsored by ServiceNow
WHITE PAPER:
Read this white paper to learn how to provide a compelling employee experience that not only reduces turnover—but also improves customer experience as a result.
Posted: 23 May 2019 | Published: 31 Dec 2018
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The Evolving Contact Center: From Call Center to Customer Experience Center
sponsored by Burwood
WHITE PAPER:
In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.
Posted: 12 Jun 2019 | Published: 12 Jun 2019
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The Ultimate Guide to Intelligent Self-Service
sponsored by Compunnel Digital
EGUIDE:
Gartner predicts that by 2020 a customer will manage 85% of their business relationships without interacting with a human. In this e-book, discover how to make the switch to self-service customer support, and learn how to make your self-service success a reality.
Posted: 14 Feb 2019 | Published: 14 Feb 2019
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State of Service: Insights and Trends from over 3,500 Service Leaders and Agents Worldwide
sponsored by Salesforce
RESEARCH CONTENT:
In this research report from Salesforce, uncover what over 3,500 customer service agents and decision makers around the world are doing to secure digital transformation, and uncover
Posted: 26 Mar 2019 | Published: 26 Mar 2019
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