Orchestrating enterprise wide recovery from COVID-19
sponsored by Fractal
WHITE PAPER:
With stay-at-home orders and remote work, the era of streaming content is at an all-time high. Learn about the 3 enterprise-wide strategies that can help drive a consistent customer experience as the market continues to rise and fall here.
Posted: 03 Aug 2020 | Published: 03 Aug 2020
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Business, Reimagined: A Preparedness Guide for Insurance & Financial Services
sponsored by Hyperscience Europe Ltd
WHITE PAPER:
For many insurance and financial service firms, the global pandemic required a shift towards increased automation. In this guide, learn what an accelerated digital transformation means for your organization and why now is the best time to take this step.
Posted: 19 Nov 2020 | Published: 19 Nov 2020
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Call Center Experience: The Piece Everyone’s Overlooking
sponsored by Easy On Hold
WHITE PAPER:
86% of callers must endure hold time every time they contact customer service. So why, then, is the in-queue and on-hold experience for callers so frequently forgotten? Explore the 3 steps you can take to improve the contact center experience for your customers, and tips for getting started in this white paper.
Posted: 09 Dec 2020 | Published: 09 Dec 2020
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CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success
sponsored by Zendesk - SING
ANALYST REPORT:
In this ESG study, commissioned by Zendesk, researchers sought to understand whether, and to what degree, an organization’s adoption of customer service and support best practices leads to improved outcomes in areas across the organization. Explore the key findings—and how to apply them to your customer experience strategies—here.
Posted: 28 Dec 2020 | Published: 28 Dec 2020
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The CX Balancing Act: Personalization Meets Respect for Customer Privacy.
sponsored by Verizon
RESOURCE:
Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.
Posted: 28 Jul 2020 | Published: 08 Apr 2020
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Content for Every Moment
sponsored by Adobe
WHITE PAPER:
Customer experience management (CXM) goes beyond CRM and shows you what customers need right now, and in the future—and helps you provide it in real time, at scale and across every channel. Download this Experience Essentials guide for tips on getting started with CXM and delivering the right content for every moment.
Posted: 22 Dec 2020 | Published: 22 Dec 2020
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TestFairy Shortens Sales Cycles from Two Months to Two Weeks
sponsored by Panorays
CASE STUDY:
The CEO of TestFairy, a prominent mobile testing platform, desired to build his company’s customer base, but the sales process always stalled when attempting to receive security approval. Reason being, security audits were inefficient, and approval took a very long time. Skim through this case study to see how TestFairy cleared this hurdle.
Posted: 01 Dec 2020 | Published: 01 Dec 2020
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2 Real World Case Studies for Intelligent Virtual Agents
sponsored by Serviceaide
WHITE PAPER:
As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.
Posted: 11 Jun 2020 | Published: 11 Jun 2020
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The Future of Customer Experience
sponsored by RingCentral
WEBCAST:
Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.
Posted: 16 Jun 2020 | Premiered: Jun 16, 2020
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2020 Global Customer Experience Benchmarking Report
sponsored by NTT
EBOOK:
Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.
Posted: 03 Jun 2020 | Published: 03 Jun 2020
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