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WHITE PAPER: Read this e-book for help defining the capabilities most critical to enhancing customer experience (CX), as well as help finding a well-rounded content services partner that is committed to improving the CX you deliver.

Posted: 25 Oct 2019 | Published: 25 Oct 2019

WEBCAST: Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.

Posted: 05 Nov 2019 | Premiered: Nov 4, 2019

RESOURCE: Falling short of CSAT goals? NPS sagging? Wondering if a single complaint is widespread? Customer experience puzzles can be confounding. Download this infographic to explore 4 methods that can help you get to the bottom of CX issues and see improvements fast.

Posted: 10 Mar 2020 | Published: 10 Mar 2020

WHITE PAPER: Today’s tech-savvy customers expect an on-demand digital experience that’s equally savvy, posing a unique challenge in industries known for strict regulations. Jump into this eBook to learn how integrating a digital experience monitoring platform can give financial services organizations proactive insight into their customer-facing services.

Posted: 02 Mar 2020 | Published: 02 Mar 2020

CASE STUDY: Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.

Posted: 19 Nov 2019 | Published: 19 Nov 2019

WHITE PAPER: The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.

Posted: 30 Oct 2019 | Published: 30 Oct 2019

EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.

Posted: 27 Feb 2020 | Published: 31 Dec 2019

WHITE PAPER: When it comes to the digital workplace, there is a lot of focus put on the platform but what about the users and their content experience? Watch this webcast to learn how combining Akumina’s employee experience platform with Modern SharePoint enables you to build a truly digital workplace experience.

Posted: 03 Mar 2020 | Published: 12 Feb 2020

WHITE PAPER: Survey results are in: 69% of consumers have stopped doing business with a brand due to a single bad service experience in the past 12 months. With insight like this, it’s clear that customer engagement is integral to success. Download the survey results here to learn about the findings and how to apply them to your customer experience strategy.

Posted: 11 Mar 2020 | Published: 11 Mar 2020

WHITE PAPER: Download this BPM guide which outlines both primary use case integrations and possible barriers that could be resolved with an aPaaS tool.

Posted: 20 Nov 2019 | Published: 20 Nov 2019