Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO:
Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008
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Integrated Workflows Matter for Employee & Customer Support
sponsored by Attivio, Inc.
WHITE PAPER:
A tremendous amount of information, both structured and unstructured, comes into customer and IT service through a variety of different channels. In this white paper, learn how integrated search can help manage customer data, and streamline company workflows. Download now to explore integrated search, and explore your options with Attivio.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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Driving Radical Customer Service Innovation
sponsored by ServiceNow
EBOOK:
With the information provided in this e-book, discover how to innovate customer engagement and build a better CX through the use of smart technology, and determine if a Customer Service Management platform from ServiceNow is right for you.
Posted: 14 Mar 2019 | Published: 31 Dec 2018
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The Road to Transforming the Customer Service Experience
sponsored by ServiceNow
WHITE PAPER:
With the information provided in this white paper, discover how to modernize your customer service strategy through the use of smart technology, and increase your bottom-line with these new CX strategies.
Posted: 19 Mar 2019 | Published: 19 Mar 2019
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Cisco's Digital Marketing Transformation
sponsored by Domo Technologies
CASE STUDY:
In this case study, learn how Cisco conceptualizes its marketing technology landscape and how a business intelligence platform enables Cisco's drive to create best-in-class experiences.
Posted: 02 Oct 2018 | Published: 02 Oct 2018
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The AI Revolution: Insights Into the Next Era of Customer Relationships
sponsored by Salesforce
RESEARCH CONTENT:
This report highlights key findings around customers' heightened expectations for tailored, relevant experiences, and how businesses are using AI to meet them. Inside, you'll also uncover the 3 big decisions companies look to leverage AI to help them compete in the Age of the Customer.
Posted: 04 Sep 2018 | Published: 04 Sep 2018
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Delivering Exceptional Customer Experience With CCaaS
sponsored by West IP Communications
WHITE PAPER:
Learn about the pros and cons of a cloud-based contact center as a service (CCaaS) platform that's designed to help streamline unified communications and enable customer service teams meet consumers on their channels of choice.
Posted: 27 Jun 2018 | Published: 27 Jun 2018
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CX Program Success: Understanding the REAL Role of VOC Software
sponsored by Concentrix
EBOOK:
Many CX pros have incorrect or misaligned expectations on what VOC software will achieve for a business and/or are overwhelmed when it comes to detailing requirements for their software needs. This isn't helped by the sea of vendors and software products overwhelming the market. Read this eBook to learn how to get the most out of VOC.
Posted: 17 Dec 2018 | Published: 30 Nov 2018
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The AI Revolution: Creating a New Customer Service Paradigm
sponsored by ServiceNow
RESEARCH CONTENT:
In this research report from ServiceNow and Devoteam, explore how AI is revolutionizing the customer service paradigm. Glean insight into the role AI-based technologies will play in the future of customer service, and learn how to empower your customer service teams with AI-driven technologies for better CX.
Posted: 18 Mar 2019 | Published: 31 Dec 2018
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Customer Service Analytics to Enhance CX
sponsored by Freshworks
EGUIDE:
Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.
Posted: 12 Jun 2018 | Published: 07 Jun 2018
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