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Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

ServiceNow

Advanced self-service platforms open new customer frontiers
sponsored by SearchCRM
EBOOK: Customer service and self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Read this e-book to learn what works, what doesn't and what needs improvement.
Posted: 22 Jul 2019 | Published: 22 Jul 2019

SearchCRM

Making CX Your Business Differentiator in a Competitive Market
sponsored by Verizon
WHITE PAPER: View this white paper to learn about common CX challenges altering customer expectations around the globe. Review how instilling a customer-first business culture can jumpstart your CX strategy, and learn how to implement new technology and CX initiatives successfully, while delivering on business value and improving overall customer satisfaction.
Posted: 27 Aug 2019 | Published: 27 Aug 2019

Verizon

It's Good to Talk Even in a High Tech World
sponsored by British Telecommunications PLC
WHITE PAPER: View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

British Telecommunications PLC

Dynamic Case Management - A Key Capability in the Contact Center
sponsored by Appian
WHITE PAPER: Dynamic case management helps simplify complex interactions so customer service agents can provide resolutions faster—improving CX and customer retention. Read this white paper to learn how Appian Intelligent Contact Center with dynamic case management capabilities can help your call center exceed the KPIs that matter most.
Posted: 07 Jun 2019 | Published: 31 Dec 2018

Appian

How AppNeta Is Using Intent Data to Re-Envision Demand Gen and Successfully Fuel Pipeline
sponsored by TechTarget
EBOOK: In this e-book, discover how AppNeta surpassed their lead expectations by re-envisioning their existing demand generation strategy with TechTarget Priority Engine. Review Priority Engine product features and benefits, and decide if Priority Engine is right for your organization.
Posted: 11 Sep 2019 | Published: 11 Sep 2019

TechTarget

How to Optimize CX Through Your Contact Center
sponsored by Verizon
WHITE PAPER: There are current technology offerings that can help cure common contact center issues and improve key metrics, all while driving better customer experiences—read this white paper to find out what they are and how they can work for you.
Posted: 03 Sep 2019 | Published: 03 Sep 2019

Verizon

Measuring Customer Experience in the Banking Industry
sponsored by New Relic
RESOURCE: In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and get the tools you need to determine the success of your customer experience strategy.
Posted: 17 Jun 2019 | Published: 31 Dec 2018

New Relic

Experience Index: 2019 Digital Trends
sponsored by Adobe Inc
WHITE PAPER: This Digital Trends report, produced by Econsultancy in partnership with Adobe, is based on a global survey of 12,815 marketing, advertising, ecommerce, creative and IT professionals. Read the results here for a look at the most significant digital-related trends currently driving marketing and CX strategies.
Posted: 28 Aug 2019 | Published: 28 Aug 2019

Adobe Inc
 

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