esupport

esupport Reports
Transform Your Business With Alchemer
sponsored by Alchemer
WHITE PAPER: Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.
Posted: 15 Mar 2021 | Published: 09 Feb 2021

Alchemer

The Great Resignation: Everything you need to know
sponsored by Netrix
EGUIDE: Learn about the Great Resignation, what’s driving it, and how to retain employees amid this phenomenon, in this eGuide.
Posted: 28 Dec 2021 | Published: 29 Dec 2021

Netrix

Value of Relationship Marketing for Improved Customer Experience
sponsored by TechTarget
EGUIDE: In this collection, marketers must learn how this approach differs from other marketing methods, and some standout examples of relationship marketing in action.
Posted: 19 Nov 2021 | Published: 19 Nov 2021

TechTarget

Computer Weekly – 5 October 2021: The most influential women in UK technology
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we reveal the 50 women chosen as the most influential in UK technology for 2021, and talk to the 10th winner of our annual list – Poppy Gustafsson, CEO of Darktrace. Also, our latest buyer's guide looks at digital customer experience technologies. Read the issue now.
Posted: 01 Oct 2021 | Published: 05 Oct 2021

ComputerWeekly.com

Evolving your customer journeys to the next normal
sponsored by ServiceNow
EBOOK: Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.
Posted: 29 Sep 2020 | Published: 29 Sep 2020

ServiceNow

Computer Weekly - 12 October 2021: How AI - and puffins - are boosting renewable energy
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how an artificial intelligence system for tracking puffins could help boost renewable energy use. We examine the often-overlooked, but often damaging, diversity issue of age discrimination in tech. And we look at the key considerations when choosing enterprise cloud file services. Read the issue now.
Posted: 11 Oct 2021 | Published: 11 Oct 2021

ComputerWeekly.com

Customer Service Analytics to Enhance CX
sponsored by Freshworks
EGUIDE: Nothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.
Posted: 12 Jun 2018 | Published: 07 Jun 2018

Freshworks

Video, Live Chat Usher in Multichannel Customer Service Challenges
sponsored by BoldChat - LogMeIn
EGUIDE: Customers are demanding real-time customer service and contact centers are being forced to respond. Explore the pros and cons of 4 main communication channels, how to use customer data to your advantage, and how you can achieve multichannel customer service success.
Posted: 20 Dec 2016 | Published: 14 Dec 2016

BoldChat - LogMeIn

What's the Pulse on the BPM World?
sponsored by Microsoft
EGUIDE: What is going on in the business process management (BPM) market? Why is India set up to be the next major market for BPM growth? How does BPM fit into the Internet of Things? Access this e-guide to get the answers to these questions.
Posted: 23 May 2017 | Published: 17 May 2017

Microsoft

How Business Process Management Leads to Better Decision-Making
sponsored by HelpSystems
EGUIDE: In this expert e-guide, we explore how to integrate BPM with analytics successfully by examining different use cases and approaches. Learn how data scientists help derive optimal value from analytics, how to take analytics to the cloud, and how to leverage BPM to deliver ITaaS.
Posted: 20 Mar 2017 | Published: 22 Feb 2017

HelpSystems