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SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.

Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

WHITE PAPER: Businesses that intend to differentiate themselves from competitors in the era of digital transformation (DX) will want to back their customer experience (CX) with cognitive automation technologies. Read this white paper to discover why current markets are demanding that CX begin dramatically transforming to meet evolving consumer demands.

Posted: 10 Sep 2019 | Published: 10 Sep 2019

WEBCAST: Any business that hopes to succeed and thrive in the modern world will need an always-growing understanding of their customers—to hear what they are asking for before they even ask. Watch this webinar to discover why your organization should leverage Voice of the Customer programs—and how to easily implement them.

Posted: 24 Oct 2019 | Premiered: Oct 24, 2019

WEBCAST: There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.

Posted: 30 Aug 2019 | Premiered: Aug 30, 2019

WEBCAST: In this webinar, Appian thought leaders Michael Heffner and Todd Marthaler discuss why some financial institutions struggle to create personalized experiences that drive satisfaction and how new technologies can help leverage existing investments while modernizing contact center CX.

Posted: 05 Nov 2019 | Premiered: Nov 5, 2019

PRODUCT OVERVIEW: NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.

Posted: 07 Oct 2019 | Published: 07 Oct 2019

WHITE PAPER: Many of today’s brands depend on data to help them better understand their customers, predict behavior, and make better business decisions. Because of this, CX has driven measurement and metrics to reach a whole new level. Read this white paper for 3 steps to help you choose the right metrics to measure your future CX success.

Posted: 25 Oct 2019 | Published: 25 Oct 2019

WHITE PAPER: According to Gartner Research, by 2020 less than 30% of all service desk calls will be handled by a real person – because companies recognize the value in automation. Use this service desk automation whitepaper to learn 4 practical uses cases for self-service desks, and review 5 reasons many businesses are making the transition.

Posted: 07 Nov 2019 | Published: 07 Nov 2019

VIDEO: A high-functioning CRM tool offers a unified source for business insights that can drive your sales team towards success. Watch this video to see firsthand how Nextiva can help you achieve this, and more.

Posted: 01 Oct 2019 | Premiered: 01 Oct 2019

WHITE PAPER: How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.

Posted: 19 Sep 2019 | Published: 31 Dec 2017