Business of Information Technology  >   Business Processes  >   Customer Service  >  

esupport

RSS Feed   
esupport Reports
 
Content Services Casting Call
sponsored by Hyland
WHITE PAPER: Read this e-book for help defining the capabilities most critical to enhancing customer experience (CX), as well as help finding a well-rounded content services partner that is committed to improving the CX you deliver.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Hyland

Transforming Customer Experience in Life Sciences
sponsored by Appian
WEBCAST: Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.
Posted: 05 Nov 2019 | Premiered: Nov 4, 2019

Appian

4 Solutions to the Toughest CX Puzzles
sponsored by 8x8, Inc.
RESOURCE: Falling short of CSAT goals? NPS sagging? Wondering if a single complaint is widespread? Customer experience puzzles can be confounding. Download this infographic to explore 4 methods that can help you get to the bottom of CX issues and see improvements fast.
Posted: 10 Mar 2020 | Published: 10 Mar 2020

8x8, Inc.

The Importance of DEM in the Financial Services Industry
sponsored by Catchpoint Systems Inc.
WHITE PAPER: Today’s tech-savvy customers expect an on-demand digital experience that’s equally savvy, posing a unique challenge in industries known for strict regulations. Jump into this eBook to learn how integrating a digital experience monitoring platform can give financial services organizations proactive insight into their customer-facing services.
Posted: 02 Mar 2020 | Published: 02 Mar 2020

Catchpoint Systems Inc.

Swiss Re Extends One-Stop Service Delivery from Employees to Customers with ServiceNow
sponsored by ServiceNow
CASE STUDY: Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.
Posted: 19 Nov 2019 | Published: 19 Nov 2019

ServiceNow

Going Beyond ROI with ROX
sponsored by Contentstack
WHITE PAPER: The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Contentstack

The Ultimate Guide to As-A-Service: Customer Onboarding & Retention
sponsored by ConnectWise
EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.
Posted: 27 Feb 2020 | Published: 31 Dec 2019

ConnectWise

Modern SharePoint + Akumina's EXP = A True Digital Workplace Experience
sponsored by Akumina
WHITE PAPER: When it comes to the digital workplace, there is a lot of focus put on the platform but what about the users and their content experience? Watch this webcast to learn how combining Akumina’s employee experience platform with Modern SharePoint enables you to build a truly digital workplace experience.
Posted: 03 Mar 2020 | Published: 12 Feb 2020

Akumina

The New Rules of Customer Engagement
sponsored by Freshworks
WHITE PAPER: Survey results are in: 69% of consumers have stopped doing business with a brand due to a single bad service experience in the past 12 months. With insight like this, it’s clear that customer engagement is integral to success. Download the survey results here to learn about the findings and how to apply them to your customer experience strategy.
Posted: 11 Mar 2020 | Published: 11 Mar 2020

Freshworks

Understanding Your Needs for BPM and aPaaS
sponsored by Mendix
WHITE PAPER: Download this BPM guide which outlines both primary use case integrations and possible barriers that could be resolved with an aPaaS tool.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

Mendix
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info