Loyalty & Retention. Not Synonyms.
sponsored by Alchemer
WEBCAST:
Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.
Posted: 17 Feb 2021 | Premiered: Feb 17, 2021
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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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Why the Customer Experience Demands Optimization at AI Scale
sponsored by Evolv
WEBCAST:
Check out this resource from Evolv and Frost & Sullivan to learn how artificial intelligence is opening up a whole new way to improve the customer experience and drive sustainable growth.
Posted: 01 Apr 2021 | Premiered: Jan 5, 2021
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Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management
sponsored by ServiceNow
ANALYST REPORT:
Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.
Posted: 05 Jan 2021 | Published: 05 Jan 2021
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Accelerating AI Maturity: A Guide to Reducing Costs and Creating Value with AI Applications
sponsored by Dataiku
WHITE PAPER:
According to a NewVantage Partners survey, over 90% of business leaders report that the challenges to becoming data driven are process related, and not about technology. Read this Dataiku guide to learn how you can evaluate and accelerate your AI maturity and best approach the organizational challenges you’ll face, as AI progresses to its next era.
Posted: 04 Mar 2021 | Published: 31 Dec 2020
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Restructuring Your Contact Center Technology for the Customer Experience Era
sponsored by RingCentral
WHITE PAPER:
Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.
Posted: 17 Dec 2020 | Published: 17 Dec 2020
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Hotel booking system processes over 1 million queries a day with SAP on Azure case study
sponsored by NTT
WHITE PAPER:
Access this case study to learn about NTT Ltd.’s management of SAP on Azure, a solution that increases capacity while reduces system outages, giving organizations the flexibility and scalability they require to manage client queries.
Posted: 18 Nov 2020 | Published: 18 Nov 2020
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NWN Contact Center Offering
sponsored by NWN Corporation
VIDEO:
Access this video to learn how your organization can leverage NWN’s Contact Center Solution to make intelligent and transformative decisions for your company.
Posted: 18 Nov 2020 | Premiered: 18 Nov 2020
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The Secret to Simplifying Customer Experience Optimization
sponsored by Evolv
WHITE PAPER:
The secret to simplifying customer experience optimization is out: AI is giving brands the power they need to optimize CX more effectively. In this article, explore what’s unique about AI-driven optimizations and—better yet—how to implement these practices within your own team. Get started here.
Posted: 06 Apr 2021 | Published: 06 Apr 2021
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Partner Experience Trends
sponsored by CompTIA
WHITE PAPER:
In this resource from CompTIA, you will learn about the partner experience. Discover its definition, partner experience elements and program trends, the partner journey and impact of new types of partners and metrics.
Posted: 28 Dec 2020 | Published: 28 Dec 2020
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