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SFG Success Spotlight: Consolidating Multiple Systems and Data Sources into FlexOMS
sponsored by SFG
CASE STUDY: With this case study, learn how your organization can improve its customer experiences with a unified database from SFG. Explore how SFG's SaaS software helped their multi-brand client achieve a 360-degree view of their customer without compromising the flexibility and strength of their software, and decide if SFG is right for your organization.
Posted: 04 Sep 2019 | Published: 04 Sep 2019

SFG

5 Tips For Improving Customer Experience In Retail
sponsored by Dropbox
WHITE PAPER: Shoppers want a seamless customer experience (CX) when they interact with brands. They want to quickly find the items/services they need and have meaningful interactions with their brand of choice along the way. Use this white paper for 5 tips that will help you improve your CX, and better meet demanding customer expectations.
Posted: 29 Oct 2019 | Published: 29 Oct 2019

Dropbox

How Flexible IT Platforms Can Transform the Customer Experience
sponsored by Verizon
WHITE PAPER: Read this white paper to learn how a flexible IT platform can help you deliver the CX that your customers demand, empower your employees, and demonstrate value to shareholders.
Posted: 03 Sep 2019 | Published: 03 Sep 2019

Verizon

Beginner's Guide to Employee Monitoring
sponsored by ActivTrak
WHITE PAPER: On the surface, employee monitoring systems might seem like a fancy way to babysit employees. However, this technology stands as a far more valuable tool than people give it credit for. In this white paper, learn about several security benefits of employee monitoring systems.
Posted: 27 Nov 2019 | Published: 27 Nov 2019

ActivTrak

3 Steps to a Successful Workplace Chatbot Project
sponsored by Workgrid
RESOURCE: View this article to discover 3 easy steps your organization can take in order to ensure workplace chatbot project success. Review the importance of persona mapping, and get the tools you need to perfect your chatbot implementation project.
Posted: 24 Sep 2019 | Published: 19 Jul 2019

Workgrid

Deliver a Greater Customer Experience with ServiceNow
sponsored by ServiceNow
RESOURCE: View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.
Posted: 18 Sep 2019 | Published: 18 Sep 2019

ServiceNow

Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

xMatters, Inc.

Commonwealth Bank of Australia: Exceeding customer expectations with personalized conversations
sponsored by Pegasystems
WHITE PAPER: With digitalization enabling all-time levels of daily customer interactions, capitalizing on these experiences has become business critical to business success. Watch this brief 3-minute video which outlines how Australia’s biggest financial institution used a customer engagement engine to enhance their customer experience satisfaction.
Posted: 04 Dec 2019 | Published: 04 Dec 2019

Pegasystems

Exploring Journey Mapping and Its Role in Customer Experience
sponsored by Avtex
WHITE PAPER: Journey mapping is an exercise that can give organizations a comprehensive view of their customer’s experience—and, it’s the latest buzzword spouting from the mouths of CX professionals. Read this white paper to learn the role that journey mapping can play in the larger picture of CX, and how you can master it.
Posted: 24 Sep 2019 | Published: 24 Sep 2019

Avtex

How Digital Transformation Impacts the Modern Contact Center
sponsored by Talkdesk
WHITE PAPER: According to a recent Frost & Sullivan survey of IT decision-makers, almost 70% of respondents that said they achieved 51-100% revenue growth were early adopters of digital transformation. Find out more information here.
Posted: 28 Aug 2019 | Published: 28 Aug 2019

Talkdesk
 

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