User Satisfaction

ANALYST REPORT: In this EIQ report, gain an understanding of the impact of new consumer expectations on applications, digital transformation and networking systems initiatives within retail, manufacturing and banking/finance industries.

Posted: 19 Nov 2019 | Published: 19 Nov 2019

WEBCAST: In this webinar, Appian thought leaders Michael Heffner and Todd Marthaler discuss why some financial institutions struggle to create personalized experiences that drive satisfaction and how new technologies can help leverage existing investments while modernizing contact center CX.

Posted: 05 Nov 2019 | Premiered: Nov 5, 2019

WHITE PAPER: In this white paper, explore 4 questions that you should consider when evaluating your Internet connectivity. After evaluating these questions, steps can be taken to secure an end-to-end solution that will create a more consistent experience for both customers and employees alike.

Posted: 03 Feb 2020 | Published: 03 Feb 2020

WHITE PAPER: While signing processes seem menial at first glance, they make a surprising impact on your customer experience – one of the major priorities in modern business. Download this Forrester report on the business and CX value along with ROI of an e-signature tool like Adobe Sign.

Posted: 12 Dec 2019 | Published: 12 Dec 2019

WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.

Posted: 05 Nov 2019 | Published: 04 Nov 2019

RESOURCE: Stop sending your customers to your competitors! In this helpful blog post, discover 12 ways to make your e-commerce customers fall in love with your business, and unlock expert tips for building ongoing customer loyalty.

Posted: 15 Jul 2019 | Published: 09 Feb 2018

WHITE PAPER: Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.

Posted: 22 Oct 2019 | Published: 22 Oct 2019

WHITE PAPER: As a subscription-based business, you need to capitalize on any opportunity to optimize your customer lifecycle for growth—this means you need subscription agility. Read this white paper to learn how to optimally adjust your subscription rates—and how to do it on-command.

Posted: 25 Oct 2019 | Published: 25 Oct 2019

RESOURCE: Inside, learn how your organization can up its digital game by creating a personalized customer journey with a robust digital experience platform and headless CMS from Contenstack. Discover what it takes to conquer all your digital channels at once, and get the tools you need to pursue 1-on-1 personalization through a modern CMS integration.

Posted: 13 Sep 2019 | Published: 13 Sep 2019

EBOOK: Arguably the most important aspect regarding a potential investment in ServiceNow’s Customer Service Management software is the financial outcomes. Explore the cost savings you could experience with the CSM software in this Forrester TEI report.

Posted: 24 Jan 2020 | Published: 24 Jan 2020