User Satisfaction

RESOURCE: Inside, learn how your organization can up its digital game by creating a personalized customer journey with a robust digital experience platform and headless CMS from Contenstack. Discover what it takes to conquer all your digital channels at once, and get the tools you need to pursue 1-on-1 personalization through a modern CMS integration.

Posted: 13 Sep 2019 | Published: 13 Sep 2019

EBOOK: While there are many steps to making CX goals possible, unified communications and collaboration helps retailers connect with customers on a new level. In this e-book, uncover 5 communications experiences that illustrate how a UCC strategy can create an effortless employee experience that allows your team to better serve shoppers.

Posted: 28 Apr 2020 | Published: 28 Apr 2020

WHITE PAPER: Experiences are a vital part of the economy, with 86% of consumers reporting that they’re willing to pay more for great service. Read this white paper to explore research on the experience economy, and learn about strategies that can help you acquire and retain customers more efficiently.

Posted: 18 Dec 2020 | Published: 18 Dec 2020

RESOURCE: In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.

Posted: 18 Sep 2019 | Published: 12 Jun 2019

EGUIDE: Artificial Intelligence and human analysis have been coming together in recent years. Whether using packaged BI and data preparation tools, or languages like Python and R, business analysts and data scientists and engineers alike have been exploring the use of machine learning algorithms to augment their data analyses. Read more in this e-guide.

Posted: 25 May 2020 | Published: 11 May 2020

CASE STUDY: When financial services company, Fannie Mae, realized their customers were having issues finding the information they needed—the company knew it was time for a change. They decided to partner with Bold360 by LogMeIn. Learn about Fannie Mae’s experience working with Bold360 in this video.

Posted: 23 Nov 2020 | Published: 23 Nov 2020

WEBCAST: Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.

Posted: 17 Feb 2021 | Premiered: Feb 17, 2021

VIDEO: The demands for customer support grow exponentially every day. To bridge the gap between the supply and demand of customer support, enterprises are implementing intelligent Virtual Agents. Learn more in this 2-minute video.

Posted: 11 Jun 2020 | Premiered: 11 Jun 2020

RESOURCE: There are a lot of factors to consider when choosing a phone system. These can range from price, to functionality, to time saving potential. Additionally, integrating a phone system with your CRM can have a range of benefits that will make your life easier. In this brief, uncover the top 5 benefits of using an Integrated Business Phone System.

Posted: 10 Nov 2020 | Published: 10 Nov 2020

RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.

Posted: 07 Dec 2018 | Published: 07 Dec 2018