Business of Information Technology  >   Business Processes  >   Customer Service  >  

User Satisfaction

RSS Feed   
User Satisfaction Reports
 
Open for Business: Enabling True Collaboration Without Compromise
sponsored by Kingpin Comm. - 8X8
EBOOK: As network professionals know, the greatest inhibitor of productivity is complexity. With commerce, talent acquisition and now work all living online, organizations need a platform can support all of their communications efforts through just one vendor. Jump into this e-book to get a glimpse at what all-in-one communications can do.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Kingpin Comm. - 8X8

Software Defined Solutions and Services
sponsored by Apcela
WEBCAST: The 2019 ISG Network – Software Defined Solutions and Services Report unpacks the shifting landscape of the managed WAN and MPLS markets. In this webcast, explore some of the core drivers that are pushing enterprises to update their legacy networks and rapidly adopt a software-defined approach.
Posted: 07 Oct 2020 | Premiered: Sep 30, 2019

Apcela

Winning the CX war: Crafting the perfect experience
sponsored by Verizon
WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Verizon

How 5G Impacts Your CX Strategy
sponsored by Verizon
RESOURCE: Your customers will soon be clamoring for the high speed, instant feedback, and AI capabilities that 5G brings. In this blog, explore 3 ways 5G is set to impact your CX strategy in 2020 and beyond.
Posted: 22 Jun 2020 | Published: 05 Feb 2020

Verizon

The State of Video for Training in 2020
sponsored by Vbrick
ANALYST REPORT: In this research report, explore findings from a recent survey that shows how training professionals plan to leverage video for new and exciting use cases that will continue to drive the growth of video in 2020.
Posted: 21 Aug 2020 | Published: 21 Aug 2020

Vbrick

Top Trends in Customer Identity and Access Management (CIAM) with analyst Mary Ruddy
sponsored by Okta
WEBCAST: Customer identity has gone mainstream. A seamless customer experience across devices is now expected. At the same time, security and privacy concerns are at an all-time high. View this webinar to hear from Gartner analyst Mary Ruddy and learn about findings from her recent research "Top 5 Trends in CIAM Solution Design".
Posted: 30 Sep 2020 | Premiered: Sep 30, 2020

Okta

Why Now’s the Time to Make Your Move to Marketo Engage
sponsored by Adobe
WHITE PAPER: It’s time to invest in a solution that doesn’t just enable your team to complete tasks but also empowers them to drive impressive results—like Marketo Engage. Download this guide to learn how Marketo Engage can help you, personalize content across every channel, align your marketing and sales teams, and more.
Posted: 10 Apr 2020 | Published: 10 Apr 2020

Adobe

The Workers’ Experience
sponsored by Dell Technologies and Intel
ANALYST REPORT: In the search to uncover the facts about worker experiences across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater work effectiveness and organizational competitiveness. Access this analyst report to discover the 9 key findings of the study.
Posted: 27 Jul 2020 | Published: 27 Jul 2020

Dell Technologies and Intel

Computer Weekly – 25 August 2020: When algorithms don't play fair
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we report on the auditing of algorithms to countervail bias. We examine what CISOs can learn from Covid-19. And we assess how competent AI is at building applications that deliver the best possible customer experience, in our buyer's guide to modern software development. Read the issue now.
Posted: 24 Aug 2020 | Published: 25 Aug 2020

ComputerWeekly.com

Consumer data protection & privacy: Why it's a top priority
sponsored by Verizon
WHITE PAPER: For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019

Verizon
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info