User Satisfaction

CASE STUDY: With this case study, learn how your organization can improve its customer experiences with a unified database from SFG. Explore how SFG's SaaS software helped their multi-brand client achieve a 360-degree view of their customer without compromising the flexibility and strength of their software, and decide if SFG is right for your organization.

Posted: 04 Sep 2019 | Published: 04 Sep 2019

WHITE PAPER: Shoppers want a seamless customer experience (CX) when they interact with brands. They want to quickly find the items/services they need and have meaningful interactions with their brand of choice along the way. Use this white paper for 5 tips that will help you improve your CX, and better meet demanding customer expectations.

Posted: 29 Oct 2019 | Published: 29 Oct 2019

WHITE PAPER: Read this white paper to learn how a flexible IT platform can help you deliver the CX that your customers demand, empower your employees, and demonstrate value to shareholders.

Posted: 03 Sep 2019 | Published: 03 Sep 2019

WHITE PAPER: On the surface, employee monitoring systems might seem like a fancy way to babysit employees. However, this technology stands as a far more valuable tool than people give it credit for. In this white paper, learn about several security benefits of employee monitoring systems.

Posted: 27 Nov 2019 | Published: 27 Nov 2019

RESOURCE: View this article to discover 3 easy steps your organization can take in order to ensure workplace chatbot project success. Review the importance of persona mapping, and get the tools you need to perfect your chatbot implementation project.

Posted: 24 Sep 2019 | Published: 19 Jul 2019

RESOURCE: View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.

Posted: 18 Sep 2019 | Published: 18 Sep 2019

WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.

Posted: 21 Nov 2019 | Published: 21 Nov 2019

WHITE PAPER: With digitalization enabling all-time levels of daily customer interactions, capitalizing on these experiences has become business critical to business success. Watch this brief 3-minute video which outlines how Australia’s biggest financial institution used a customer engagement engine to enhance their customer experience satisfaction.

Posted: 04 Dec 2019 | Published: 04 Dec 2019

WHITE PAPER: Journey mapping is an exercise that can give organizations a comprehensive view of their customer’s experience—and, it’s the latest buzzword spouting from the mouths of CX professionals. Read this white paper to learn the role that journey mapping can play in the larger picture of CX, and how you can master it.

Posted: 24 Sep 2019 | Published: 24 Sep 2019

WHITE PAPER: According to a recent Frost & Sullivan survey of IT decision-makers, almost 70% of respondents that said they achieved 51-100% revenue growth were early adopters of digital transformation. Find out more information here.

Posted: 28 Aug 2019 | Published: 28 Aug 2019