What Are Your Most Important Customer Service Objectives?
sponsored by Zendesk
RESOURCE:
In this resource, uncover insight from experts in the customer service field about what goals customer service attempts to achieve, and how those goals contribute to the larger company mission.
Posted: 05 Sep 2018 | Published: 28 Mar 2018
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How to Transform Your Business to Become a Bionic MSP
sponsored by Kaseya
EBOOK:
Today's challenge is providing a broad enough menu of services for customers, and there are four key areas to bear in mind when considering extending your repertoire to fuel growth. Read on to view them, and for guidance on automation, security, integration, and more.
Posted: 12 Mar 2019 | Published: 12 Mar 2019
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Customer-Centric Digital Transformation
sponsored by Compunnel Digital
RESOURCE:
Download this resource to learn what separates a good customer experience from a weak one and the 3 universal criteria upon which connected customers evaluate digital experience.
Posted: 11 Feb 2019 | Published: 11 Feb 2019
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Salesforce for Small Business
sponsored by Salesforce
RESOURCE:
Growing businesses need a strong CRM application, and for small businesses looking to keep up, a CRM can help you stay ahead. With tools that help you manage all of your customer information in one place — CRM software can give SMBs a leg-up where they need it most. Read on to learn more about how your business could benefit from CRM.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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The Public Sector Guide to Social Media Strategy and Policy
sponsored by Smarsh
RESOURCE:
This guide outlines some practical steps you can take to develop a social media strategy and policy to help gain the maximum value from your online efforts.
Posted: 15 Jun 2017 | Published: 15 Jun 2017
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Online Shopping Trends
sponsored by Optimizely
RESOURCE:
In this report, explore trends in consumer shopping habits, the challenges of shopping online, and the opportunity for personalization in the customer journey to help your business drive growth.
Posted: 04 Dec 2018 | Published: 04 Dec 2018
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7 Things to Consider Before Moving to a Cloud Contact Center
sponsored by Mitel Networks Limited
WHITE PAPER:
In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.
Posted: 22 Jan 2019 | Published: 31 Dec 2018
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The State of Customer Experience 2018 From Voice to Digital: An Industry in Transition
sponsored by West IP Communications
RESEARCH CONTENT:
According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. Company success now more than ever hinges around how a company deals with its customers. In this research report, explore insight from over 200 professionals to understand the current state of CX.
Posted: 26 Sep 2017 | Published: 26 Sep 2017
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Investigating the Customer Support Persona: A Survey of Customer Support Professionals
sponsored by Squelch
RESEARCH CONTENT:
Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.
Posted: 12 Mar 2019 | Published: 31 Mar 2018
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Optimizely Guide Book
sponsored by Optimizely
RESOURCE:
There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.
Posted: 30 Nov 2018 | Published: 31 Mar 2017
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