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User Satisfaction Reports
 
Outsmarting Contact Centre Fraudsters with Supercharged Voice Biometrics
sponsored by NICE Systems, Ltd
WHITE PAPER: Inside, learn how to protect your contact center from fraud. Explore the value of machine learning in the contact center, and discover the exponential efficiencies of voice biometrics in fraud prevention.
Posted: 14 May 2019 | Published: 30 Nov 2018

NICE Systems, Ltd

Watch, Listen, Learn: Winning in the Age of the Informed Buyer
sponsored by TechTarget
RESEARCH CONTENT: In this infographic, explore how new 3rd party sources of behavioral insight are putting marketing teams in a better position to help grow sales productivity.
Posted: 13 Jun 2019 | Published: 13 Jun 2019

TechTarget

Question Answering and Virtual Assistants with Deep Learning
sponsored by Lucidworks
WEBCAST: Users are moving from keyword search queries towards NLP utilization; they expect search engines to deliver results based on the language and phrasing they use in everyday conversation. Watch this webinar to learn how deep learning (DL) can be used to create QA and virtual assistant type systems to meet these growing consumer expectations.
Posted: 14 Jun 2019 | Premiered: Dec 31, 2018

Lucidworks

Heinen's Enables Market Expansion With Cloud-Based HR Solution
sponsored by Hyland
CASE STUDY: Heinen's, a small butcher shop had a goal of expanding into the Chicago area. However, the company realized its HR processes wouldn't keep up. It was clear the processes need to change. In this case study, learn why Heinen's chose to implement a cloud-hosted OnBase platform to simplify associate information management.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Hyland

How to Solve the Top 10 Customer Master Data Challenges in SAP
sponsored by Winshuttle
EBOOK: In this e-book, explore the 10 most common master data challenges. Review practical tips on improving your data quality and workflows, and learn how a smart automation platform from Winshuttle can help your organization improve compliance, automate data postings in SAP, and more.
Posted: 22 May 2019 | Published: 20 May 2019

Winshuttle

How to Nail Your Enterprise Marketing Strategy
sponsored by Contentstack
RESOURCE: When compared to smaller organizations, enterprise marketers lag behind. Learn how to spring ahead of the pack with insight from this enterprise marketing strategy guide, and uncover 5 fool-proof tips for a better enterprise marketing campaign.
Posted: 01 May 2019 | Published: 01 May 2019

Contentstack

Customer-Centric Digital Transformation
sponsored by Compunnel Digital
RESOURCE: Download this resource to learn what separates a good customer experience from a weak one and the 3 universal criteria upon which connected customers evaluate digital experience.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

Compunnel Digital

Fighting CNP Fraud in Online Electronics Sales
sponsored by Riskified
WHITE PAPER: With the information provided in this report, discover why addressing fraud is key to scaling operations, expanding internationally, improving CX, and competing against industry giants in the online marketing world.
Posted: 15 Mar 2019 | Published: 15 Mar 2019

Riskified

The Three Customer Service Megatrends In 2019
sponsored by ServiceNow
ANALYST REPORT: In this analyst report from Forrester, discover the ways in which automation is changing the world of customer service for the better. Find out why customer service organizations must adjust their strategies to leverage automation and deliver experiences in line with customer expectations.
Posted: 20 Feb 2019 | Published: 17 Jan 2019

ServiceNow

Contact Center Compliance Survey
sponsored by NICE Systems, Ltd
RESEARCH CONTENT: In this research survey, discover the challenges and priorities of 300 IT and compliance professionals from the US and UK. Review why 99% of all respondents admit their organization could improve their compliance tools and software, and explore how to implement better processes and improve privacy within your organization.
Posted: 14 May 2019 | Published: 14 May 2019

NICE Systems, Ltd
 

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