User Satisfaction

EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

WHITE PAPER: Siloes, differing objectives, and complex transactions are just a few of the things that detract from an easy, positive customer experience. So how are companies dealing with the changing challenges of providing customer experience? Check out the top 10 hot-button CX topics and learn how the industry is dealing with them.

Posted: 18 May 2020 | Published: 18 May 2020

WHITE PAPER: Customer satisfaction and customer relationship management are crucial components to any successful business strategy, and businesses are realizing this—about 2/3 of organizations have customer experience initiatives underway. Read on to learn more about customer expectations, market trends, and business strategies about customer satisfaction.

Posted: 05 May 2020 | Published: 01 Jan 2020

ANALYST REPORT: Despite the ubiquity of technology throughout the customer journey, customers still want human-like interactions with brands. In order to provide this, organizations should focus on providing empathy at scale. In this IDC study, explore the challenges of building out empathy at scale and how you can overcome 3 common barriers.

Posted: 31 Jan 2020 | Published: 09 Jan 2020

RESOURCE: Improving customer self-service is a great way to increase customer engagement and boost productivity. Read this resource to learn 4 essential elements that every customer support organization can incorporate into their self-service offerings to save customers time and keep them satisfied.

Posted: 11 Mar 2020 | Published: 10 Dec 2019

EBOOK: Building a world-class commerce website is no easy feat requiring the perfect blend of people, process, and technology. Access this e-book to learn how to build a ‘best-for-you’ technical solution with the Acquia Platform.

Posted: 28 Apr 2020 | Published: 28 Apr 2020

WHITE PAPER: The right talent management solution can drive objectives, productivity, employee engagement & development, and support value offerings to customers. Access this whitepaper to discover questions that focus in on talent management topics such as topic strategy, talent tools, and the cost of employee turnover.

Posted: 20 Jan 2020 | Published: 20 Jan 2020

WHITE PAPER: This white paper looks at the evolution of CPaaS, a tool that enhances unified communications platforms and services to enable businesses of every kind. Read on to find out more.

Posted: 20 Mar 2020 | Published: 20 Mar 2020

EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.

Posted: 27 Feb 2020 | Published: 31 Dec 2019

CASE STUDY: The Scotland Building Society needed risk and revenue loss mitigation capabilities and a secure location for its production servers. Access this case study to view the disaster recovery solution that SBS implemented and the results that it led to, which included a resilient, highly secure data center.

Posted: 28 Feb 2020 | Published: 28 Feb 2020