6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
sponsored by eGain Communications Corp.
WHITE PAPER:
In this white paper, discover the 6 killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform customer service and engagement.
Posted: 26 Jul 2019 | Published: 26 Jul 2019
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Achieve CX Optimization with Call Center Transformation
sponsored by Squelch
EGUIDE:
In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
Posted: 03 Jul 2019 | Published: 01 Jul 2019
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2019 NICE inContact Customer Experience (CX) Transformation Benchmark
sponsored by NICE inContact
RESEARCH CONTENT:
The NICE inContact Customer Experience (CX) Transformation Benchmark is based on two global surveys—one of consumers and one of contact center decision-makers. Find the survey results in this report for help better understanding and improving CX, while also expanding your service channel offerings and advancing contact center operations.
Posted: 16 Aug 2019 | Published: 16 Aug 2019
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A Practical Guide To Enhancing Search in ServiceNow for Your Whole Enterprise
sponsored by Attivio
VIDEO:
Watch this video to learn how Elevate (by Attivio) integrates with your ServiceNow deployments to deliver adaptive, intelligent search functions that can modernize any ServiceNow use case.
Posted: 05 Sep 2019 | Premiered: 05 Sep 2019
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The Real Cost of Downtime: How to Understand the Impact of Contact Center Outages
sponsored by Talkdesk
WHITE PAPER:
A contact center outage is one of the most potentially damaging events that can occur to a business—often resulting in revenue loss or terminally damaged customer relationships. Read this white paper to learn the real cost of contact center downtime, and how to best deal with it.
Posted: 26 Aug 2019 | Published: 26 Aug 2019
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Put Data at the Centre of Your Business
sponsored by Adobe Inc
WHITE PAPER:
View this white paper to discover how your organization can gain a competitive advantage by becoming more data-centric. Additionally, explore 4 steps to becoming a data-centric organization, and review how to reposition and unleash the true power of your customer data with expert advice from Adobe.
Posted: 02 Oct 2019 | Published: 31 Dec 2018
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Tech Powering your CX Might be Dragging Revenue
sponsored by The Media Trust
RESOURCE:
Unknown third-party code outside of your control can introduce new risks or heighten existing ones. Read on to learn about digital risk scans and how you can reduce digital revenue threats like customer information theft, data leakage, site latency, and more.
Posted: 13 Sep 2019 | Published: 13 Sep 2019
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How CXone Empowers Contact Center Managers
sponsored by NICE inContact
VIDEO:
View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019
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Empower the Digital Workplace with Enterprise Chatbots
sponsored by BMC
WHITE PAPER:
In this white paper, learn how enterprise chatbots can be used to meet changing employee expectations. Discover the benefits of chatbot technology, and explore how chatbots can help your organization increase business agility and improve cost savings.
Posted: 17 May 2019 | Published: 17 May 2019
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Measuring Customer Experience in the Banking Industry
sponsored by New Relic
RESOURCE:
In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and get the tools you need to determine the success of your customer experience strategy.
Posted: 17 Jun 2019 | Published: 31 Dec 2018
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