User Satisfaction

WEBCAST: One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.

Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

ESSENTIAL GUIDE: This research from Deloitte identifies the areas with the biggest immediate opportunity for retail and consumer packaged goods (CPG) businesses looking to invest in blockchain technology.

Posted: 30 May 2018 | Published: 30 May 2018

WHITE PAPER: Learn about the key role service design plays in delivering outstanding customer experiences, and how to get started in this white paper.

Posted: 04 Jun 2020 | Published: 04 Jun 2020

CASE STUDY: Examine this short case study to learn how Open Universities Australia partnered with LivePerson to scale automation across channels, boosting customer satisfaction scores by 20% and improving lead generation with a bot that resulted in 250% ROI within the first six weeks of its launch.

Posted: 15 Jul 2021 | Published: 15 Jul 2021

ANALYST REPORT: Unified communications & collaboration professionals are always searching for ways to uncover growth potential by impacting value proposition. But what separates a firm from its competitors in this respect? View this report to see the story of how one firm earned Frost & Sullivan’s award for customer value leadership.

Posted: 20 Nov 2020 | Published: 20 Nov 2020

EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.

Posted: 23 May 2018 | Published: 23 May 2018

EGUIDE: Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.

Posted: 28 Mar 2017 | Published: 21 Mar 2017

EGUIDE: In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.

Posted: 17 Jan 2017 | Published: 11 Jan 2017

EGUIDE: Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.

Posted: 20 Jul 2016 | Published: 19 Jul 2016

WHITE PAPER: Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.

Posted: 21 Apr 2021 | Published: 16 Apr 2021