Beyond CRM: Rethinking Customer Service in a Connected, Digital Age
sponsored by ServiceNow
RESEARCH CONTENT:
In this report, explore how forward-thinking business leaders are redefining the fundamentals of customer service by investing in new strategies, processes, and technology that help drive case volumes down & increase customer loyalty.
Posted: 25 Oct 2018 | Published: 25 Oct 2018
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A Guide to the CX Improvement Landscape
sponsored by West IP Communications
RESEARCH CONTENT:
There are many ways to approach CX restructuring. Read these white pages for informed statistics on the most common business practices regarding CX and highlighted areas for improvement and optimization.
Posted: 07 Dec 2018 | Published: 30 Nov 2018
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Artificial Intelligence & Intelligent Technologies
sponsored by ServiceNow
WHITE PAPER:
According to ServiceNow, 89% of CIOs use or plan to use machine learning, and it's a key strategy for many in delivering personalized customer experiences. Read this white paper for more information on how to create more innovative customer service experiences within your organization.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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Hospitality in a Digital World: How to Move Forward with Mobility
sponsored by Alcatel-Lucent Enterprise
PRODUCT REVIEW:
Hospitality organizations are looking at wireless technology to help transform their services to meet today's challenges. In this solution brief, learn why ordinary Wi-Fi is no longer good enough for guest expectations, and the importance of creating one, reliable hospitality network.
Posted: 20 Aug 2018 | Published: 31 Jul 2017
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Why Omnichannel Customer Support is No Fairytale
sponsored by Zendesk
WHITE PAPER:
Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.
Posted: 25 Oct 2018 | Published: 25 Oct 2018
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Enrich Client Relationships at Scale with Intelligent Sales Advisor
sponsored by Microsoft
CASE STUDY:
In this case study, explore an example of how personalized engagement, powered by cutting-edge technology, helped to rebuild customer trust, loyalty, and satisfaction. Learn how you can deliver differentiated experiences with AI and relationship-based selling to better engage customers with personalized interactions.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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Life Time Fitness Case Study: Data Management & Integration for Improved CX
sponsored by Informatica
CASE STUDY:
Life Time Fitness struggled to integrate data from a variety of cloud and on-prem applications. In this case study, discover how Life Time Fitness used a data management platform to integrate data, keep data clean, and create personalized customer experiences for all members.
Posted: 12 Jul 2018 | Published: 31 Dec 2017
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Algorithmic Insurance: Using Machine Learning and Artificial Intelligence to Make Better Decisions
sponsored by TIBCO
WHITE PAPER:
In this resource, explore how you can transition from traditional applications to a robust platform that can allow much faster response to business demands, while delivering advanced analytical techniques like machine learning and AI.
Posted: 05 Jun 2018 | Published: 13 Jun 2017
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Modernizing Customer Experience with Live Experience Cloud
sponsored by Oracle
VIDEO:
As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt. As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt.
Posted: 06 Nov 2018 | Premiered: 06 Nov 2018
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The State of Transactional Email: 2018
sponsored by SparkPost
RESOURCE:
This infographic highlights why automated transactional emails are an integral part of your customer experience strategy and how to improve the effectiveness of yours.
Posted: 11 Jun 2018 | Published: 11 Jun 2018
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