User Satisfaction White Papers

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User Satisfaction White Papers (View All Report Types)

Performance Improvement In The Contact Centre sponsored by Cisco WHITE PAPER: Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies. Posted: 17 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database sponsored by Dell, Inc. and Fusion-io WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity. Posted: 28 May 2014 \| Published: 28 May 2014 TOPICS: Customer Satisfaction \| Database Management \| Databases \| OLTP \| SLA \| SQL \| SQL Server \| User Experience

7 Ways Video Can Fuel Customer Engagement, Conversion and Acquisition sponsored by Limelight Networks, Inc. WHITE PAPER: Customer engagement, conversion and acquisition are important to the success of your company. Unfortunately, people don't always have the time to read everything you write. How can you remedy this? Learn how video can drive engagement to your business by reading this resource now. Posted: 26 Aug 2013 \| Published: 26 Aug 2013 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Video Equipment \| Video Services \| Video Systems

Manage it all, better - HP Mobility Solutions for SAP sponsored by Hewlett-Packard Enterprise WHITE PAPER: The following white paper explores the new mobility trend and how it is transforming the way retailers do business. Uncover the technology that makes handling the shift easier by allowing businesses to create unique functionality with retail websites and more. Posted: 06 Mar 2014 \| Published: 06 Mar 2014 TOPICS: Content Analytics \| Content Delivery \| Content Management \| CRM \| CRM Analytics \| Customer Data Management \| Customer Satisfaction

Transforming the Value Chain with Data-Driven Insights sponsored by IBM WHITE PAPER: This resource explores how your business can transform B2B transactional information into valuable insights in near-real-time, enabling you to operate a high-performing value chain without the cost and complexity of maintaining in-house analytics infrastructure. Posted: 22 May 2015 \| Published: 30 Dec 2014 TOPICS: B2B \| Business Intelligence \| Business Intelligence Software \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Transaction Processing Services \| Value Chains

Best Practices for Customer Service sponsored by Oracle Corporation WHITE PAPER: Access this guidebook which explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answers at the right time, driving increased customer service productivity and increased customer satisfaction. Posted: 04 Aug 2013 \| Published: 02 Aug 2013 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product)

Delivering a Seamless Experience Across Every Channel sponsored by IBM WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels. Posted: 15 Nov 2013 \| Published: 31 May 2013 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| eCommerce \| Mobile CRM \| Mobile Device Management

Why Master Data Management is Critical to the Modern Customer Data Platform sponsored by Deloitte Consulting LLP WHITE PAPER: Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn. Posted: 21 Apr 2021 \| Published: 16 Apr 2021 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Master Data Management

Improve Customer Experience through Personalization sponsored by Hewlett Packard Enterprise WHITE PAPER: In this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start. Posted: 30 Apr 2014 \| Published: 29 Apr 2014 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Marketing \| Personalization

Omnichannel Considerations for the Purchase Order Process sponsored by OpenText GXS WHITE PAPER: Find out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business. Posted: 16 Jun 2014 \| Published: 30 Sep 2012 TOPICS: Customer Data Management \| Customer Satisfaction \| Data Management \| Data Quality \| Inventory Management \| Order Management Systems \| Risk Management