eGuide: ITSM basics and best practices
sponsored by SearchCIO.com
EGUIDE:
This expert e-guide from SearchDataCenter.com is designed to help IT pros maintain efficiency without compromising service quality. Gain insight into how change management can free up time while improving availability and explore ten considerations for implementing this essential process.
Posted: 05 Jul 2011 | Published: 05 Jul 2011
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The Oracle SOA Governance Solution
sponsored by Oracle Corporation
DATA SHEET:
Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.
Posted: 14 May 2009 | Published: 14 May 2009
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Cutting Through the Complexity of Multi-Protocol Label Switching (MPLS) Performance
sponsored by NetScout Systems, Inc.
WHITE PAPER:
This paper outlines the best practices for collecting network and application performance information over MPLS enabled wide area networks by using the nGenius Solution's Site Monitoring feature to monitor traffic flows destined for remote sites.
Posted: 16 Jan 2006 | Published: 01 Jan 2005
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Sage Instruments' Voice Quality Tests for Next Generation Packet Voice Networks
sponsored by Sage Instruments Inc.
BROCHURE:
Sage Instruments provides a suite of voice quality tests to address the QoS challenge for Next generation networks.
Posted: 22 May 2002 | Published: 01 May 2002
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How to Make Magic with VoIP: Weighing the Options
sponsored by Cisco Systems, Inc.
WHITE PAPER:
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.
Posted: 20 Jan 2011 | Published: 20 Jan 2011
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The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER:
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010
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Success with Static Analysis for Security: Why Code Audits Fail
sponsored by Parasoft Corporation
WHITE PAPER:
This paper explains why and how to apply static analysis tools in the context of a policy-based security process that not only prevents security vulnerabilities, but also focuses on SDLC productivity.
Posted: 01 Apr 2009 | Published: 01 Apr 2009
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Is It the Network? Solving VoIP Problems on a Wireless LAN
sponsored by Global Knowledge
WHITE PAPER:
The goal of this paper is to combine a deep knowledge of 802.11 protocols, quality of service (QoS) mechanisms and VoIP handsets with the feedback from IT professionals to identify potential problems and solutions when rolling out VoIP on a Wi-...
Posted: 02 Feb 2007 | Published: 01 Feb 2007
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Tiered Storage Tutorial
sponsored by Symantec Corporation
EGUIDE:
Recent technology improvements aiding the success of tiered storage include new solid-state disks (SSDs), improved Serial Attached SCSI (SAS) and more efficient data movement, classification and quality of service (QoS) software. Continue reading this tutorial to learn more.
Posted: 21 Dec 2010 | Published: 21 Dec 2010
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NetFlow Tracker 7-day Trial Software
sponsored by Fluke Networks
TRIAL SOFTWARE:
NetFlow Tracker is a solution that uses Cisco IOS NetFlow and IPFIX information for in-depth LAN/WAN and application troubleshooting, trend analysis and capacity planning.
Posted: 11 Jul 2007 | Premiered: 01 Jul 2007
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