All resources sponsored by:

BT

1 - 25 of 32 Matches
Top 3 Security Risks for your SD-WAN Implementation
sponsored by BT
WEBCAST:The visibility, control and agility that an SD-WAN can deliver to a global organization makes it very attractive, but it can come with significantly higher risks. In this webcast, Kevin Brown, Adrian Comley and Peter Sader discuss the top 3 security risks you need to consider to make sure your SD-WAN implementation is secure.
Posted: 25 Mar 2020 | Premiered: Mar 25, 2020
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Are consumers at breaking point with contact center verification and security?
sponsored by BT
WHITE PAPER:Download this white paper to learn how to adjust your strategy to account for some common security conundrums that consumers are facing with contact centers.
Posted: 13 Mar 2020 | Published: 13 Mar 2020
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Is it time the contact center walked away from social media?
sponsored by BT
WHITE PAPER:Download this white paper to learn why some organizations have begun to move away from social media when it comes to contacting customers, and what you can do to derive more value from it.
Posted: 12 Mar 2020 | Published: 12 Mar 2020
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How to avoid a messaging meltdown in your contact center
sponsored by BT
WHITE PAPER:When it comes to messaging channels for your customer support teams, successful implementation takes so much more than making the channel available. Download this white paper for tips on how to avoid a messaging meltdown in your contact center.
Posted: 10 Mar 2020 | Published: 10 Mar 2020
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The Autonomous Customer 2020: Still Phoning, Still Emailing… But Ready for AI
sponsored by BT
WHITE PAPER:A recent survey by British Telecommunications found that nearly 90% of consumers said they would like organizations to always offer a varying array of channels to meet their needs. Download this Autonomous Customer report to review more results from BT’s research, and explore the 5 major CX trends they identified for 2020.
Posted: 25 Feb 2020 | Published: 25 Feb 2020
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Autonomous Customer 2020: The Importance of Voice Channels
sponsored by BT
RESOURCE:Did you know that person-to-person phone calls are still the most used customer channel? Find out why voice channels are still the most preferred method of communication, and what customers generally expect in those interactions in this infographic.
Posted: 21 Feb 2020 | Published: 21 Feb 2020
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Is AI Really What Customers Want?
sponsored by BT
WHITE PAPER:Chances are, your vision of the contact center of the future includes a smoothly running omnichannel set up, with AI taking the lead in transactions. But how close is this utopia? And is it what consumers really want? Find out in this white paper, which delves into research on what consumers really want from their contact center CX.
Posted: 21 Feb 2020 | Published: 21 Feb 2020
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The Phone is Dead; Long Live the Phone
sponsored by BT
WHITE PAPER:After 10 years of tracking a gradual decline in customer preferences to call, British Telecommunications’ new global Autonomous Customer survey is showing a radical resurgence of one of the oldest channels of all: voice. Explore BT’s research around the revitalization of phone channels — and how you can adjust your strategy in this white paper.
Posted: 20 Feb 2020 | Published: 20 Feb 2020
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5 Key Trends in Understanding Digital and Channel Success
sponsored by BT
RESOURCE:What does it mean to offer an autonomous customer experience in 2020? Find out in this infographic, which explores 5 key trends in understanding digital and channel success.
Posted: 20 Feb 2020 | Published: 20 Feb 2020
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Secure SD-WAN: Security by Design
sponsored by BT
WHITE PAPER:Download this white paper to explore how to secure your SD-WAN services, starting with security by design.
Posted: 12 Jun 2019 | Published: 12 Jun 2019
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It's Good to Talk Even in a High Tech World
sponsored by BT
WHITE PAPER:View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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Are Your People Sharing Too Much Information?
sponsored by BT
RESOURCE:What is published on the internet may be there forever, and in the wrong hands this open source intelligence could be used against you. In this article, explore 3 steps organizations can take to help prevent sensitive company data form being unintentionally shared.
Posted: 07 Jun 2019 | Published: 31 May 2019
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Securing Your Business Amid Cloud Migration
sponsored by BT
RESOURCE:Learn about a new way to tackle cybercriminals in this resource, and find out how you can stay protected when completing your move to the cloud.
Posted: 27 Mar 2019 | Published: 27 Mar 2019
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Learn more about the networking virtualisation journey
sponsored by BT
RESOURCE:Networks are going through a period of dramatic transformation, but it is the next phase of networks which will be truly transformational. Instead of boxes, virtualized versions of a range of different services can be deployed on edge devices or from the cloud. In this article, learn more about the virtualization journey.
Posted: 07 Mar 2019 | Published: 28 Feb 2019
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The Real Way to Future-Proof Your Network
sponsored by BT
WHITE PAPER:Read this brief article to learn about the ongoing network evolution, beyond the boundaries of SD-WAN, that is already happening with the emergence of network virtualization, orchestration, cloud, and APIs.
Posted: 06 Mar 2019 | Published: 28 Feb 2019
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SD-WAN vs. MPLS: Which is More Secure?
sponsored by BT
WHITE PAPER:Read this article to hear from vice president of networking for British Telecommunications, Keith Langridge on why he thinks a MPLS network is more secure than SD-WAN, and find out how you can get secure, high-performance connectivity between critical sites.
Posted: 05 Mar 2019 | Published: 05 Mar 2019
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Using AI to Augment Humans and Redesign Operations
sponsored by BT
WHITE PAPER:Some people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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Customer Experience 2019: What's Hot and What's Not?
sponsored by BT
WHITE PAPER:The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.
Posted: 18 Jan 2019 | Published: 18 Jan 2019
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Why Transformation can be Risky for Call Centers
sponsored by BT
WHITE PAPER:Learn about a cloud communications suite that is designed to give you voice, video, email and web interactions that can integrate with your existing CRM system and legacy call center platforms.
Posted: 17 Jan 2019 | Published: 17 Jan 2019
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Deliver a Better Customer Experience Without Paying the Price
sponsored by BT
WHITE PAPER:Cloud contact centers can improve the customer experience and cut costs, so what's stopping you? In this white paper, gain expert insight necessary in overcoming the 3 common challenges of moving to a cloud contact center, and learn how to get started.
Posted: 16 Jan 2019 | Published: 16 Jan 2019
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The Real ROI of Moving to a Cloud Contact Center
sponsored by BT
WHITE PAPER:Is a cloud-based contact centre worth the investment? For many companies, ROIs hold the answer. In this white paper, learn how to calculate your ROI, and discover the benefits of moving to a cloud-based contact center.
Posted: 15 Jan 2019 | Published: 15 Jan 2019
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Balance the Risk and Reward of the Cloud Exec Summary
sponsored by BT
WHITE PAPER:In this quick article, discover how companies across the globe are tackling the latest cloud challenges – including multi-cloud management, advanced cloud security threats, and more.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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Mastering Multi-Cloud Management
sponsored by BT
WHITE PAPER:Whether its user experience, security, or network challenges, find out what it takes to take your multi-cloud strategy by the horns.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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4 Steps to Creating the Ideal Cloud-Ready Network
sponsored by BT
WHITE PAPER:Businesses today are accelerating, responding to the need to be more agile and react faster. As a result, the cloud is appealing to many organizations, a way to boost flexibility, innovation, and availability. Discover 4 steps to building a cloud-ready network.
Posted: 14 Nov 2018 | Published: 14 Nov 2018
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Balance the Risks and Rewards of the Cloud eBook
sponsored by BT
WHITE PAPER:In this detailed guide, learn about three of the most common challenges associated with a move to the cloud, and how to solve them – including making the correct technology choices, adjusting network capabilities, and more
Posted: 14 Nov 2018 | Published: 14 Nov 2018
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