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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 

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SLA White Papers (View All Report Types)
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Ten Vital Facts Every Executive Must Know about Cloud Computing
sponsored by Concerto Cloud Services
WHITE PAPER: If you're considering a move the cloud, one of the biggest questions you will face is simply where to begin. There is a lot of hype and confusing jargon to cut through, and it is easy to get lost. This white paper walks you through the ten facts you absolutely need to know about cloud computing.
Posted: 05 Feb 2018 | Published: 29 Dec 2016

Concerto Cloud Services

Why Organizations Still Struggle To Digitally Transform & Innovate
sponsored by Veeam Software
WHITE PAPER: An overwhelming majority are struggling with availability and protection gaps, which are leading to data loss, impeded operating environments, and delayed digital transformation efforts. Access this report for survey results on how organizations struggle to bridge these gaps and ways you can cross them.
Posted: 15 Nov 2017 | Published: 15 Nov 2017

Veeam Software

The Business Value of Cloud Management Platforms
sponsored by VMware
WHITE PAPER: This IDC white paper takes a look at the business value you can expect to realize from a cloud management platform and breaks down one vendor's offering--enabling you to apply their evaluation methodology to other vendors on the market.
Posted: 04 Oct 2017 | Published: 28 Feb 2017

VMware

Managed Hosting: The Stress Free Way to Manage Your Client Sites and Grow Your Business
sponsored by Liquid Web
WHITE PAPER: Many people aren't quite sure what managed hosting entails, how to undertake it themselves, or what qualifies as managed hosting. That's a problem. Access this e-book to learn what defines managed hosting services, what clients are looking for in a managed service provider, and more.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

Liquid Web

7 DCIM Considerations When Migrating To Colocation
sponsored by Nlyte Software
WHITE PAPER: This white paper discusses the seven key data center infrastructure management (DCIM) considerations when it comes to migrating to colocations from on-premise data centers. By incorporating these consideration points into your DCIM strategy, you will improve the value--and peace of mind--your migration provides.
Posted: 13 Jun 2017 | Published: 13 Jun 2017

Nlyte Software

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Beyond the Basics: Top 5 Cloud Management Must Haves
sponsored by VMware
WHITE PAPER: Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

VMware

Avoiding Cloud Lock -In: Managing Applications Across Hybrid Clouds
sponsored by Cisco Systems, Inc.
WHITE PAPER: No one wants to be locked into a particular platform or cloud. In this white paper, find out how with the right cloud-management solution, enterprise IT can take complete advantage of multicloud environments, while retaining the flexibility to make changes as demands and new technology dictate. Read on to learn more.
Posted: 24 Feb 2017 | Published: 30 Dec 2016

Cisco Systems, Inc.

VMTurbo Applies Market-Based Modeling to Workload Performance Management Challenges
sponsored by Turbonomic
WHITE PAPER: Cloud management is the key to meeting dynamic workload performance demands. Read on to learn about the top cloud management tools that are being implemented across the United States, and gain insight into one company's approach.
Posted: 07 Jun 2016 | Published: 31 Jul 2015

Turbonomic

How to Manage Storage Complexity While Reducing Costs
sponsored by Red Hat
WHITE PAPER: This whitepaper describes how infrastructure leaders can confidently manage cost, complexity, and risk, capitalize on emerging technologies, and drive future innovation across their organizations with Red Hat Storage Server, an open, software-defined storage platform.
Posted: 03 Jul 2014 | Published: 31 Jan 2014

Red Hat

Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM

CA Business Service Insight for Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details an automated service level management solution that will save on cost and improve customer relations.
Posted: 15 Nov 2013 | Published: 18 Nov 2011

CA Technologies.

How to Drive ROI From Service Performance:Examining The Cost Benefits of Automated Service Level Management
sponsored by CA Technologies.
WHITE PAPER: This white paper details the value of service level management and explains three best practices to drive ROI.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

CA Technologies.

The Evolution of Server Load Balancing
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Radware

Web Application Performance Management
sponsored by Radware
WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites; optimizing HTML dynamically and reducing web page build times by up to 50% on PC and mobile browsers.
Posted: 24 Oct 2013 | Published: 30 Sep 2013

Radware

Vblock Drives Enterprise Cloud Growth for CSC
sponsored by EMC Converged Platforms.
WHITE PAPER: Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

EMC Converged Platforms.

The Zen of Guaranteed Application Performance
sponsored by IPANEMA TECHNOLOGIES
WHITE PAPER: Application performance is business performance – yet eliminating frustration and providing app happiness can be a harrowing task. This resource outlines how to gain the control, visibility, and automated intelligence you need for your apps – and business – to be successful.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

IPANEMA TECHNOLOGIES

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

Cisco® ONE: Traffic Visualization and Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: This resource explores how Cisco ONE's traffic visualization and control capability can help service providers visualize traffic end-to-end across the network and respond to unpredictable network capacity demands quickly, easily, and efficiently.
Posted: 26 Jun 2013 | Published: 30 Apr 2013

Cisco Systems, Inc.

Troubleshooting Virtual Desktop Infrastructure Deployments with Cascade
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Read this brief to learn how the Riverbed® Cascade® application-aware network performance management (NPM) solution unlocks VDI visibility.
Posted: 22 Apr 2013 | Published: 31 Dec 2012

Riverbed Technology, Inc.

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones
sponsored by Zenprise
WHITE PAPER: Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation.
Posted: 03 Aug 2012 | Published: 31 Mar 2009

Zenprise

A Business Guide to MPLS IP VPN Migration: Five Critical Factors
sponsored by XO Communications
WHITE PAPER: Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs.
Posted: 25 May 2012 | Published: 30 Apr 2012

XO Communications

Key Considerations for MPLS IP-VPN Success
sponsored by XO Communications
WHITE PAPER: Uncover the benefits of an MPLS-based private IP network and learn how it can not only help you simplify network management and reduce costs, but also prioritize application, create and improve disaster recovery, and much more!
Posted: 25 May 2012 | Published: 30 Apr 2012

XO Communications
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