3 Ways AI Is Powering Customer Experience
sponsored by Medallia
WHITE PAPER:
Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible. But with AI, that’s quickly changing. In this must-read whitepaper, you’ll learn how to: easily uncover insights from big data quickly, predict future customer behavior and reduce churn, and more.
Posted: 23 Feb 2021 | Published: 23 Feb 2021
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‘The Ricoh Way’— Innovation In Merged Reality Service Delivery
sponsored by Help Lightning
CASE STUDY:
Read this case study to see how working with Help Lightning has helped Ricoh improve service delivery and the overall customer experience.
Posted: 08 Apr 2021 | Published: 08 Apr 2021
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Three Ways Personas Can Improve Your ABM Performance
sponsored by TechTarget
EBOOK:
Download this eBook to understand how you can engage a broader cross-section of roles to open up new opportunities, make progress by uncovering new personas, grow account penetration and optimize your investments throughout the customer lifecycle.
Posted: 11 Sep 2020 | Published: 11 Sep 2020
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Digital Experience And Transformation – Perspectives And Resources For 2021
sponsored by Sitecore
WHITE PAPER:
While challenging in numerous ways, 2020 also provided learning opportunities. In preparation for another potentially transformative year, Sitecore asked some of their trusted partners for their perspectives. Download this new guide to explore their insight.
Posted: 09 Apr 2021 | Published: 09 Apr 2021
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Think CX Series: Digital Leaders Tell All Retrospect
sponsored by Evolv
EBOOK:
A collision of buzzwords —AI, big data, optimization, experiential shopping — have left retail experts reeling. Which trends matter, and where do you go from here? This eBook combines all the important points from the Think CX Retrospect virtual event—where they discussed these trends and much more. Download your copy to explore their findings.
Posted: 07 Apr 2021 | Published: 07 Apr 2021
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Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation
sponsored by Freshworks
PRESS RELEASE:
Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.
Posted: 02 Jul 2020 | Published: 17 Jul 2019
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Frictionless Supply Chain - Customer Benefits to Adapt Digital Solutions
sponsored by ClearMetal, Inc.
WEBCAST:
Customer experience has become a key competitive differentiator—even in the supply chain. Explore the key customer benefits of integrating digital solutions into your supply chain in this video.
Posted: 25 Mar 2021 | Premiered: Mar 25, 2021
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Vision 2021: Key Trends in Customer Experience Optimization
sponsored by Evolv
WEBCAST:
2021 offers a fresh outlook and new opportunities for many companies—especially in terms of customer experience. Join the panelists in this video as they discuss some of the most important trends shaping the CX agenda.
Posted: 30 Mar 2021 | Premiered: Mar 30, 2021
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Avon calling: what happens when lockdown eliminates your business model?
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.
Posted: 18 Jul 2020 | Published: 21 Jul 2020
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Customer Story with Kiwibank
sponsored by ServiceNow
CASE STUDY:
Watch this video to hear from James Woodward, General Manager at Kiwibank, as he discusses their customer service management update journey and the benefits they’ve achieved since implementing ServiceNow.
Posted: 08 Mar 2021 | Published: 08 Mar 2021
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