How PIMCO is Scaling Their Human Capital with the Power of Digital
sponsored by Fractal
WHITE PAPER:
For global investment management firms like PIMCO, terms like digital transformation mean using all the data and technology at your disposal to create a better experience for your customers. Check out this interview with PIMCO’s head of digital marketing to learn how they broke down data siloes and turned unused data into insight.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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Why Employee Experience Matters
sponsored by Concur Technologies
WHITE PAPER:
Download this white paper to learn about the link between employee experience and customer experience, and access tips on how to empower employees to deliver the best possible CX.
Posted: 10 Jul 2020 | Published: 10 Jul 2020
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How to Create Value Through Empathy & Impactful Engagement
sponsored by ServiceNow
WHITE PAPER:
Read this webinar recap for insight on how to engage and transform your customer experience process in order to provide more value on both sides of the exchange.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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451 Workforce productivity: Successfully navigating COVID-19
sponsored by Adobe
WEBCAST:
Following organizations’ initial response to COVID‑19, IT leaders are evaluating where to place their future efforts for both immediate impact and long-term development. In this webinar, you’ll learn about industry trends impacting companies, where investments are being made, and insights for solving urgent needs while reaching long-term goals.
Posted: 22 Jul 2020 | Premiered: Jul 22, 2020
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How to provide responsive customer care for the post COVID-19 world
sponsored by Avanade
EBOOK:
Read this guide and learn how to lower costs, protect revenue, increase market share and integrate the voice of the customer by offering responsive customer care.
Posted: 17 Jul 2020 | Published: 17 Jul 2020
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Why Companies are Trying to Build Empathetic Relationships with Customers
sponsored by Comcast Business
RESOURCE:
Download this IDC blog post to see why so many organizations are making the shift from selling a product to providing an experience, and explore the benefits of doing that.
Posted: 31 Jan 2020 | Published: 31 Jan 2020
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The 5 Productivity Secrets of Successful Salespeople
sponsored by Salesforce
EBOOK:
Download this e-book to explore advice from trailblazing sales leaders on the best ways to improve productivity and foster collaboration.
Posted: 18 May 2020 | Published: 18 May 2020
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Take Personalization to the Next Level with Hyper-Personalization
sponsored by Progress Software Corporation Sitefinity
WEBCAST:
Watch this webinar to learn about hyper-personalization and how it can help take you existing strategy to the next level.
Posted: 04 May 2020 | Premiered: May 4, 2020
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Your Personalization Checklist
sponsored by Progress Software Corporation Sitefinity
WHITE PAPER:
Personalization is a vital part of good customer service—but doing it effectively can be hard. Download this personalization checklist to make sure you have all the necessary answers and tools for a successful strategy.
Posted: 01 May 2020 | Published: 01 May 2020
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Salesforce Street Pricing and Sales Tactics
sponsored by ClearEdge
WHITE PAPER:
Download now and get tactical advice to increasing your chances of getting the best discounts. Explore price statistics, average discount ranges for common product families, 3 Salesforce tactics and insights on why you should care about them, and a list of sales rep motivations to take advantage of.
Posted: 07 Feb 2020 | Published: 07 Feb 2020
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