Thriving in the Era of Personalization 5 Personalization Success Strategies for Retailers
sponsored by Optimizely
CASE STUDY:
In order to compete in E-commerce, personalization of the customer experience is imperative. However, there are certain challenges that can prevent retailers from personalizing the customer experience. Read this case study to learn more strategies that you can use to personalize your customer experience and scale your business.
Posted: 28 Nov 2018 | Published: 28 Nov 2018
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4 Transformative Best Practices for Future-Ready Customer Service Experiences
sponsored by ServiceNow
ANALYST REPORT:
In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.
Posted: 24 Jan 2019 | Published: 30 Nov 2018
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Using AI to Augment Humans and Redesign Operations
sponsored by British Telecommunications PLC
WHITE PAPER:
Some people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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The long march of S/4 Hana
sponsored by ComputerWeekly.com
EGUIDE:
S/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.
Posted: 24 Jan 2019 | Published: 24 Jan 2019
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Guide to the Top 10 Essentials for Your eCommerce Site
sponsored by Cloudflare
WHITE PAPER:
47% of shoppers will stop engaging with a website if it takes too long to load, according to an Adobe Consumer Content Survey. Download this white paper for a checklist of 10 things you can implement on your site to help create a better customer experience.
Posted: 22 Jan 2019 | Published: 22 Jan 2019
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The Total Economic Impact of ServiceNow IT Business Management
sponsored by ServiceNow
ANALYST REPORT:
Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.
Posted: 25 Jan 2019 | Published: 31 Oct 2018
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Moneyball: Using Advanced Account Insights for Effective ABM Activation
sponsored by TechTarget
RESOURCE:
In this e-book, you'll learn how to use real purchase intent insight to supercharge your ABM program. Read on to learn more.
Posted: 26 Nov 2018 | Published: 31 Aug 2017
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The Future of Customer Engagement
sponsored by LogMeIn, Inc.
WHITE PAPER:
In this white paper, learn about a digital customer engagement system that can help you deliver exceptional customer experiences across any channel or device.
Posted: 14 Feb 2019 | Published: 14 Feb 2019
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10 Best Practices for Integrating Your Customer Data
sponsored by TIBCO
WHITE PAPER:
In this white paper, learn how to leverage customer information with 10 best practices from industry experts. Download now to learn more about how the following best practices can help you not only better understand your current customers, but target larger audiences with increased accuracy.
Posted: 22 Jan 2019 | Published: 31 Oct 2018
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Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE:
Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019
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