Relationship Marketing

WHITE PAPER: As consumers demand increasingly fast, personalized, and efficient customer support, businesses have to determine what level of automation is appropriate in order to still keep the ever-important human touch. Read this guide to discover a proven framework for automating workflows and integrating humans with automation for the best possible CX.

Posted: 21 Apr 2021 | Published: 21 Apr 2021

EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.

Posted: 05 Nov 2020 | Published: 05 Nov 2020

EBOOK: PH

Posted: 07 Jun 2021 | Published: 07 Jun 2021

EBOOK: Download this eBook to explore some ways businesses are already improving their customer experience and see how Zones can help your business implement those same solutions.

Posted: 17 Jun 2020 | Published: 17 Jun 2020

RESEARCH CONTENT: Many executives say they’re dedicated to fostering a sales team that is high-performing and productive. It’s less common to hear about companies striving for a more abstract metric, like a happy sales team. Download this research paper to learn about happiness as a metric, and how it can help you predict sales team performance.

Posted: 11 Mar 2021 | Published: 11 Mar 2021

EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

Posted: 18 Jul 2020 | Published: 21 Jul 2020

WHITE PAPER: Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.

Posted: 26 Jan 2021 | Published: 22 Jan 2021

CASE STUDY: FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.

Posted: 10 Dec 2020 | Published: 10 Dec 2020

WHITE PAPER: Zoom’s People Experience Team has created this guide to help you lead your team though the uncertainty and connect with employees in a way that will help them through this crisis. Download your copy to learn more.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

WHITE PAPER: Clients expect a high level of communication and personalization from their advisors, and these demands have continued to grow throughout the uncertainty of COVID-19. Keeping up with these client expectations can be hard—especially when everyone is remote—but a collaboration platform, like Challo, can help. See how in this product overview.

Posted: 03 Feb 2021 | Published: 03 Feb 2021