Digital Journeys: 4 Mistakes You're Making, and How to Fix Them
sponsored by Concentrix
WHITE PAPER:
In this white paper, explore the 4 common mistakes companies make when looking to deliver next-generation CX, and learn how you can fix the mistakes that lead to digital breakdowns and customer aggravation.
Posted: 28 Mar 2019 | Published: 28 Mar 2019
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Use Banking Technology to Deliver Personalized Service and Win in the Branch
sponsored by Samsung Electronics
RESOURCE:
In this article, explore how to deliver a personalized customer experience to customers across branch locations, and uncover the in-person interactions required to go above and beyond.
Posted: 22 Mar 2019 | Published: 26 Nov 2018
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Contact Center Success with Appian
sponsored by Appian
VIDEO:
Contact center complexity is a major issue. In this video, learn why the world's leading enterprises are turning to intelligent contact centers, and review your software options with Appian.
Posted: 02 May 2019 | Premiered: 17 Jan 2019
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The Anatomy of a Preference Center
sponsored by Akamai Technologies
WHITE PAPER:
What is enterprise preference management (EPM), and how can it help deliver better customer experiences? In this white paper, learn how an EPM platform can help give consumers control of their customer engagement and experiences, and explore how preference management can help solve the longstanding privacy-personalization paradox.
Posted: 08 May 2019 | Published: 20 Dec 2018
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Harness the Millennial Market and Scale-Up in Sports Betting
sponsored by Onfido
WHITE PAPER:
The number of new users signing up to sports gambling platforms are on the rise, but users aren't loyal to one app. Learn how to prevent app abandonment and secure your top spenders in this informative white paper.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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Using intelligent search for CX optimization: Case Study
sponsored by Algolia
CASE STUDY:
In this case study, explore how Algolia redesigned WW's user experience through a comprehensive analysis of WW's programs, platforms, and technologies to deliver a personalized CX through search technology.
Posted: 20 Mar 2019 | Published: 20 Mar 2019
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A Guide to the Most Common CRM Use Cases
sponsored by Greenhouse
WHITE PAPER:
View this e-book to learn about the common questions you should consider before investing in a CRM strategy, and find out how to leverage your CRM effectively with a series of expert tips from Greenhouse CRM.
Posted: 25 Apr 2019 | Published: 25 Apr 2019
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SLAs: The Foundation for Stronger Customer Relationships
sponsored by ConnectWise
EBOOK:
Keeping this in mind, this e-book on SLAs illustrates 13 areas your SLAs should address, do's and don'ts of establishing SLAs, 5 reasons why it might be time to refresh your SLA, and more.
Posted: 08 Mar 2019 | Published: 31 Dec 2018
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The Basics of Customer Case Management
sponsored by Squelch
RESOURCE:
What is customer case management and how can it help your business? In this blog, learn about the basics of customer case management, review key features, top service providers, and the clear benefits for your organization.
Posted: 29 Apr 2019 | Published: 08 Feb 2019
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North Face Improves Online Customer Care with Bold360
sponsored by LogMeIn, Inc.
CASE STUDY:
In this case study, explore how The North Face improved their online customer care with a live chat and email management tool from Bold 360. Review Bold360 product features and benefits, and decide if Bold360 is right for your organization.
Posted: 21 May 2019 | Published: 31 Dec 2018
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