Now on Now: How Performance Analytics gives us visibility and control
sponsored by ServiceNow
EBOOK:
Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 26 Mar 2018 | Published: 26 Mar 2018
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How to Achieve Conversation-Level Speed When Using AI in Your Enterprise
sponsored by Espressive
WHITE PAPER:
In this white paper, uncover questions to ask vendors when selecting an AI-based chatbot or virtual support agent for your enterprise, and find out how bringing AI into the enterprise can help deliver conversation-level speed.
Posted: 30 Oct 2018 | Published: 30 Oct 2018
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Transforming Business Collaboration Through Enterprise Service Management
sponsored by Samanage
WHITE PAPER:
Without the right set of visibility and management tools, the inner workings of service management can be just as mystifying to IT as it is to users. Discover how enterprise service management can provide a streamlined and centralized platform for internal service requests and processing.
Posted: 14 Aug 2018 | Published: 14 Aug 2018
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Need for Speed: Frictionless Remote Support at Last
sponsored by RescueAssist
WHITE PAPER:
Download this white paper to learn about a remote support tool that works fast, is fully web-based and simplified with multi-step support.
Posted: 12 Nov 2018 | Published: 12 Nov 2018
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Transforming ITIL to Fit the Modern IT Organization
sponsored by Samanage
WHITE PAPER:
Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.
Posted: 17 Aug 2018 | Published: 17 Aug 2018
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Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK:
This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 31 Oct 2018 | Published: 30 Aug 2016
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Pushing IT Operations Into High Gear with ITSM and ITOM
sponsored by ServiceNow
WHITE PAPER:
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER:
Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018
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How Converged Infrastructure Can Fast-Track IT as a Service Delivery
sponsored by Pure Storage
RESOURCE:
Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018
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Connections for Business: How ConnectWise Manage Revolutionized the Way We Work
sponsored by ConnectWise
CASE STUDY:
Read on to learn more about the management platform that reduced Connections for Business' time spent on billing by 90%, thereby reducing labor costs and streamlining their operations and service delivery. Now their team can focus on revenue-building tasks.
Posted: 01 Oct 2018 | Published: 01 Oct 2018
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