ServiceNow Named a Leader for the CRM Customer Engagement Center
sponsored by ServiceNow
RESOURCE:
ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.
Posted: 29 Jun 2020 | Published: 29 Jun 2020
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Create a Great CX Strategy in 6 Steps
sponsored by FourNet
EGUIDE:
How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019
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Perfecting the Art of Conversation
sponsored by CloudCall Ltd
WHITE PAPER:
In the age of digital transformation, our conversations have become fragmented across a range of communication channels. This causes difficulties when trying to keep track of what was said, when and on which communication tool. In this guide, explore an overview of the communication landscape and how people converse across the range of channels.
Posted: 11 Nov 2020 | Published: 11 Nov 2020
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The connected retail store
sponsored by Bosch
WHITE PAPER:
Digitization, IoT, and the availability of an abundance of data are opening up new possibilities for the retail industry. Read this white paper to learn how IoT can help retailers improve operational efficiency and customer experience.
Posted: 13 Nov 2020 | Published: 13 Nov 2020
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Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat
sponsored by Freshworks
CASE STUDY:
Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.
Posted: 21 Sep 2020 | Published: 21 Sep 2020
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Disconnected Customer Experience
sponsored by Reltio
RESOURCE:
Only 13% of customers feel like their digital and physical experiences are aligned. It’s something most organizations struggle with, so what can be done to unify the two? Grab a copy of this infographic to get tips on connecting your data and achieving a 360-degree view of your customers.
Posted: 21 Dec 2020 | Published: 21 Dec 2020
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Managing through and post COVID-19: Digital imperative for banks to reduce Op-Ex and improve CX
sponsored by Fractal
WHITE PAPER:
Recently, Fractal analyzed 4 trends—that have occurred as a result of COVID-19—and the potential impacts they could have on banks. Download the article to explore their analysis, and get tips on managing through and post the pandemic.
Posted: 28 Apr 2020 | Published: 28 Apr 2020
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CloudCall Insight: Perfecting the Art of Conversation with Your Customers
sponsored by CloudCall Ltd
RESEARCH CONTENT:
What exactly makes a ‘good’ conversation with a customer, and what role does each channel play? CloudCall wanted to find out, so they commissioned RedFox Research to survey over 1000 customers. Explore the results in this report
Posted: 06 Nov 2020 | Published: 06 Nov 2020
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A Computer Weekly e-Guide to CRM
sponsored by ComputerWeekly.com
EGUIDE:
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
Posted: 10 Dec 2020 | Published: 10 Dec 2020
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Microsoft Dynamics CRM Trial Page
sponsored by Microsoft
SOFTWARE DEMO:
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
Posted: 24 Oct 2011 | Premiered: 24 Oct 2011
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