Connect Sales and Service Around the Customer
sponsored by Salesforce
WHITE PAPER:
Download this white paper to explore common deployment methods for CRM systems, and considerations you should review prior to an investment.
Posted: 08 Jul 2020 | Published: 08 Jul 2020
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Budgeting, Planning and Forecasting
sponsored by OneStream Software LLC
WHITE PAPER:
Access this white paper to learn the 6 steps to gain agility in strategic, financial, and operational planning with OneStream.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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Conversational support made easy with Zendesk
sponsored by Zendesk
WHITE PAPER:
Read this guide to see how you can simplify the process of providing conversational customer support across multiple channels with Zendesk.
Posted: 26 Jun 2020 | Published: 26 Jun 2020
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Orchestrate, Measure, & Master Cross-channel Success
sponsored by Adobe
EBOOK:
Customer experience management (CXM) is the leading edge of marketing, sales, and branding today. Read this eBook for tips on orchestrating, measuring and mastering cross-channel customer interactions for true CXM.
Posted: 08 Jun 2020 | Published: 08 Jun 2020
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Using Analytics to Solve Customers' New Struggles
sponsored by Acoustic
WEBCAST:
Download this webinar to learn how you can use analytics to uncover—and ultimately resolve—your customers’ major pain points.
Posted: 19 May 2020 | Premiered: May 19, 2020
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Inside Sales: It’s Time to Bury Your Cold Contact List
sponsored by TechTarget
EBOOK:
It’s a common industry practice to focus primarily on prospects who match a specific persona or job title—but is that really the best method? According to recent research, the answer is no. Download this resource to learn how you can refocus your efforts and get more leads by homing in on prospects with recent, relevant, pre-purchase activity.
Posted: 21 Feb 2020 | Published: 21 Feb 2020
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Revolutionizing Constituent Services: From Document Creation to Output
sponsored by Hyland
CASE STUDY:
Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. Learn how the tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.
Posted: 08 Jan 2020 | Published: 08 Jan 2020
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Unleashing Business Value with Contact Center Testing
sponsored by Empirix
WHITE PAPER:
Now more than ever, contact centers need DevOps practices and a test automation strategy that can ensure end-to-end quality of experience for both agents and customers. Get expert insight on integrating DevOps practices into the contact center and embracing digital innovation for better customer service in this IDC white paper.
Posted: 23 Jun 2020 | Published: 23 Jun 2020
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Beagle Research Group: Next Generation Platforms for On-Demand Applications
sponsored by Salesforce.com
WHITE PAPER:
Learn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise.
Posted: 18 Oct 2006 | Published: 01 Mar 2006
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CSO Insights Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Compare the performance differences between firms with well a defined
and CRM supported sales process verses those without optimized sales
strategies. Discover the most dramatic areas of performance gain and the
impact on sales effectiveness.
Posted: 22 Nov 2006 | Published: 26 Dec 2005
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