ServiceNow Named a Leader for the CRM Customer Engagement Center
sponsored by ServiceNow
RESOURCE:
ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.
Posted: 29 Jun 2020 | Published: 29 Jun 2020
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The secret sauce helping CX leaders create loyal clients: Convenience
sponsored by ServiceNow
WHITE PAPER:
Today, customer convenience is key. Read this webinar recap to get expert insight from the Aberdeen Group on how to get started on your convenience strategy and foster more customer loyalty.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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6 Transformational Customer Service Trends
sponsored by ServiceNow
RESEARCH CONTENT:
Recent trends in customer service have pushed many organizations to reshape how they approach CX. Explore the 6 transformational customer service trends that will take over in the next few years, and how you can adjust and benefit from them in this research report.
Posted: 27 Jan 2020 | Published: 27 Jan 2020
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Achieving Project Visibility and Control
sponsored by Unit4
WHITE PAPER:
To ensure project profitability (and ultimately company profitability), your organization must play as a team throughout the lifecycle of each project—something that’s often easier said than done. Download this white paper to explore strategies and tools that can help you implement this level of end-to-end teamwork across your organization.
Posted: 10 Aug 2020 | Published: 10 Aug 2020
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Computer Weekly storage case studies
sponsored by ComputerWeekly.com
CASE STUDY:
Antony Adshead takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards.
Posted: 24 Feb 2014 | Published: 24 Feb 2014
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Execs in the Know: Bring Bots to Life with Nintendo and Stio
sponsored by Quiq
WEBCAST:
Watch this webinar to learn how you can get started with chatbots today, and the benefits you could achieve with implementation.
Posted: 13 Aug 2020 | Premiered: Aug 13, 2020
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Revolutionizing Constituent Services: From Document Creation to Output
sponsored by Hyland
CASE STUDY:
Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. Learn how the tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.
Posted: 08 Jan 2020 | Published: 08 Jan 2020
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TCPA Compliance: The Essential Guide
sponsored by Quiq
EBOOK:
Customer service text messaging just about crafting the perfect message—it’s also about maintaining compliance with regulations like the Telephone Consumer Protection Act (TCPA). Download this eBook for an in-depth overview of TCPA and tips for staying compliant, while still creating a good CX.
Posted: 12 Aug 2020 | Published: 12 Aug 2020
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010
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Beagle Research Group: Next Generation Platforms for On-Demand Applications
sponsored by Salesforce.com
WHITE PAPER:
Learn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise.
Posted: 18 Oct 2006 | Published: 01 Mar 2006
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