Revolutionizing Constituent Services: From Document Creation to Output
sponsored by Hyland
CASE STUDY:
Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. Learn how the tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.
Posted: 08 Jan 2020 | Published: 08 Jan 2020
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Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond
sponsored by Genesys
WEBCAST:
For today’s FSI companies, providing great customer experiences is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond? Find out in this this webinar.
Posted: 14 May 2020 | Premiered: May 14, 2020
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A Ranking of 9 CCaaS Vendors: Which Ones is Right for You?
sponsored by 8x8, Inc.
RESEARCH CONTENT:
Download this Gartner report for a ranking of 9 CCaaS vendors—like 8x8, NICE inContact, Five9 and other leading providers—to help you decide which solution is right for you.
Posted: 08 May 2020 | Published: 08 May 2020
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3 Ways to Speed Up Success with CX Personalization
sponsored by Avanade
WHITE PAPER:
Download this strategic marketing guide to explore 3 ways you can speed up success with CX personalization.
Posted: 27 Apr 2020 | Published: 27 Apr 2020
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CX How to Develop Engaging Consumer Apps with CRM Data
sponsored by Salesforce
WEBCAST:
With so many stores closed and businesses working remote, your customers are online more than ever. Help them find what they need with apps that include CRM data. Learn how you can do that in this brief video
Posted: 23 Apr 2020 | Premiered: Apr 23, 2020
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Partnering to Accelerate Results
sponsored by TechTarget
EBOOK:
Whether it’s to fill short-term gaps, raise you over a barrier, or serve as a bridge across territory you always need to avoid, building the right partnerships can elevate your value delivery and demand gen strategy. Download “Partnering to Accelerate Results” to learn how to create partnerships that can help you reach your goals.
Posted: 26 Feb 2020 | Published: 26 Feb 2020
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Customer Service Metrics & KPIs You Should Be Tracking in the New Normal
sponsored by ServiceNow
EBOOK:
Read this white paper to explore the recommended customer service metrics and KPIs that can help you track your organization’s success in a post-COVID world.
Posted: 14 May 2020 | Published: 14 May 2020
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Microsoft Dynamics CRM For Government
sponsored by ComputerWeekly.com
ANALYST REPORT:
Analyst group, Nucleus research assesses the business benefits achieved by government organisations deploying Microsoft Dynamics CRM.
Posted: 01 Oct 2013 | Published: 01 Oct 2013
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Autonomous Customer 2020: The Importance of Voice Channels
sponsored by BT
RESOURCE:
Did you know that person-to-person phone calls are still the most used customer channel? Find out why voice channels are still the most preferred method of communication, and what customers generally expect in those interactions in this infographic.
Posted: 21 Feb 2020 | Published: 21 Feb 2020
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Case Study: Salesforce.com and BakBone Software, Inc.
sponsored by Salesforce.com
CASE STUDY:
This case study documents an important paradigm shift now underway in the enterprise software industry and we can expect more companies to follow the Salesforce. com lead.
Posted: 04 Oct 2006 | Published: 04 Oct 2006
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