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5 Ways To Manage Demand Swings In Your Contact Center
sponsored by NICE CXone
EBOOK: In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

NICE CXone

12 Signs you're Ready to Upgrade to a Cloud Contact Centre Platform
sponsored by Genesys
EBOOK: Review this list of benefits to see if now is the time to level up to a cloud call center—after completing a brief survey.
Posted: 02 Jul 2021 | Published: 02 Jul 2021

TOPICS:  Contact Centers
Genesys

Genesys Vs Cisco
sponsored by Genesys
RESOURCE: Today more than ever, you need a call center solution that offers your business flexibility and security. Genesys, named a market leader, delivers value, efficiency and simplicity to customers. See what Genesys offers and how it stacks up against the competition after a brief survey.
Posted: 02 Jul 2021 | Published: 02 Jul 2021

TOPICS:  Contact Centers
Genesys

Embrace the Future of Contact Centers with a Migration to the Cloud
sponsored by Cyara
EBOOK: As more organizations move their contact centers to the cloud, many are realizing the benefits of implementing AI and ML-powered tools. Download this eBook to learn how migrating to the cloud can help deliver better customer experiences, and how Cyara can help accelerate your move to Amazon Connect.
Posted: 29 Jun 2021 | Published: 29 Jun 2021

TOPICS:  Contact Centers

Explore the Changing Contact Center Landscape
sponsored by LogMeIn Rescue
EGUIDE: New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.
Posted: 09 Mar 2017 | Published: 06 Mar 2017

LogMeIn Rescue

3 Critical Funnel Points to Maximize Lead Conversions
sponsored by Harte Hanks
RESOURCE: Access this brief resource to discover the 3 critical funnel points your contact center can focus on to maximize your ROI. Find out opportunities to improve data quality and lead qualification, and how to fix them.
Posted: 04 Dec 2014 | Published: 04 Dec 2014

Harte Hanks

Industry Credentials Insurance
sponsored by Azzurri
WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.
Posted: 02 Oct 2013 | Published: 02 Oct 2013

Azzurri

Make the most of customer interactions in the contact center
sponsored by Calabrio, Inc.
WHITE PAPER: In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company.
Posted: 07 Apr 2014 | Published: 31 Dec 2013

Calabrio, Inc.

Manage Your Contact Center For More Meaningful KPI's
sponsored by Genesys
EGUIDE: In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.
Posted: 06 Oct 2016 | Published: 06 Oct 2016

Genesys

AI: What it is, and should you use it
sponsored by FourNet
EGUIDE: The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.
Posted: 09 Sep 2019 | Published: 09 Sep 2019

FourNet
 
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