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Demo: NICE inContact CXone – Agent for Salesforce WFO
sponsored by NICE inContact
VIDEO: Watch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.
Posted: 21 Nov 2018 | Premiered: 15 Nov 2018

NICE inContact

AI and the Contact Center: Radical Revolution or Methodical Evolution?
sponsored by Concentrix
VIDEO: In this webinar, explore how AI is reshaping the customer service landscape, and uncover what AI strategies work best with your CX goals and contact center. Get insight from industry experts, and find out if AI is the radical revolution the contact center needs, or the byproduct of the methodical evolution of customer service.
Posted: 26 Mar 2019 | Premiered: 26 Mar 2019

Concentrix

What's the Difference between a Cloud Native and a Hosted Contact Center Solution?
sponsored by NICE inContact
VIDEO: A cloud-based contact center is a flexible, scalable and shared environment. Download this webinar to find out why companies are embracing the cloud and learn about the difference between a cloud native and a hosted contact center solution.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018

NICE inContact

Cloud Native Contact Center Applications Ease the Burden of IT
sponsored by NICE inContact
VIDEO: Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018

NICE inContact

Tone Matters! Gain Insights on Sentiment Through Speech Analytics
sponsored by CallMiner
VIDEO: In this webinar, discover the value speech analytics can bring to your organization. Glean expert insight from industry experts, and explore real-world use cases from those already employing speech analytics within their organizations.
Posted: 02 Apr 2019 | Premiered: 30 Jun 2018

CallMiner

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 08 Sep 2011 | Premiered: Sep 7, 2011

Cisco Systems, Inc.

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 28 Oct 2011 | Premiered: Oct 28, 2011

Cisco Systems, Inc.

Introducing Avaya Collaborative Cloud
sponsored by Avaya
WEBCAST: This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
Posted: 30 Apr 2012 | Premiered: Apr 30, 2012

Avaya

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Now on Now: How ServiceNow Runs IT Like a Business
sponsored by ServiceNow
VIDEO: Aligning IT projects with the goals of the business is a necessary start towards maximizing investment value. But one company took this strategy a few steps further – and started seeing impressive results. Click to learn how this company earned savings of $355,000, saved thousands of man hours, and more by revaluating their IT business strategy.
Posted: 11 May 2018 | Premiered: 07 May 2018

ServiceNow
 
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