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CIC Multimedia (View All Report Types)
 
AI Now: Transforming Customer Experience Today
sponsored by Talkdesk
WEBCAST: There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.
Posted: 30 Aug 2019 | Premiered: Aug 30, 2019

Talkdesk

Tone Matters! Gain Insights on Sentiment Through Speech Analytics
sponsored by CallMiner
VIDEO: In this webinar, discover the value speech analytics can bring to your organization. Glean expert insight from industry experts, and explore real-world use cases from those already employing speech analytics within their organizations.
Posted: 02 Apr 2019 | Premiered: 30 Jun 2018

CallMiner

Demo: NICE inContact CXone – Agent for Salesforce WFO
sponsored by NICE inContact
VIDEO: Watch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.
Posted: 21 Nov 2018 | Premiered: 15 Nov 2018

NICE inContact

What's the Difference between a Cloud Native and a Hosted Contact Center Solution?
sponsored by NICE inContact
VIDEO: View this webinar to discover key differences between a cloud native and hosted contact center, and explore why more and more companies are switching to a cloud-based contact center software.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018

NICE inContact

Cloud Native Contact Center Applications Ease the Burden of IT
sponsored by NICE inContact
VIDEO: Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018

NICE inContact

Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST: View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018

Avtex

AI in the Contact Center: Balancing Automation and the Human Touch
sponsored by Talkdesk
WEBCAST: Watch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.
Posted: 29 Aug 2019 | Premiered: Aug 29, 2019

Talkdesk

Key to Intelligent Customer Experience in Financial Services: Data-Driven Decisions That Don't Comprise Privacy
sponsored by Appian
WEBCAST: Download this webinar to listen to Julien Corbe, Financial Services Advisory Leader at PwC, and Michael Heffner, VP of Global Industry at Appian, as they discuss how financial institutions can evolve customer experiences by leveraging automation, AI, and other emerging technologies.
Posted: 08 May 2019 | Premiered: May 8, 2019

Appian

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 08 Sep 2011 | Premiered: Sep 7, 2011

Cisco Systems, Inc.

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 28 Oct 2011 | Premiered: Oct 28, 2011

Cisco Systems, Inc.
 
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