Best Practices for Home Agents

Best Practices for Home Agents

Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.

A home agent is a contact center agent who works solely from home. The best practices described in this paper do not necessarily apply to every telecommuter, virtual office worker, or home-based business -- those are more general topics than that of home agents.

A home agent does not have office space at a company facility. This expense would negate some of the important benefits of home agent programs. The employment model varies: agents may be on payroll, on commission, or work as independent contractors.
Avaya Inc.
02 Jun 2008
01 Feb 2008
15 Page(s)
White Paper
Already a Bitpipe member? Login here

Download this White Paper!

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.